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My Mac Is Dying.... Already!  
User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 30
Posted (7 years 11 months 2 weeks 3 days 6 hours ago) and read 2248 times:

Right... So as some of you may know, I just got a Macbook pro in July. Today I inserted a CD-r to burn a cd in iTunes. it refuses to read ANY cd.... Furthermore, the computer makes a clicking noise when it wakes up from sleep mode. IDK if it is the HDD or what, but it doesnt sound good.. Im thinking taking it to my local apple store. How do I get warrenty service there?


Doors open, right hand side, next stop is Springfield.
43 replies: All unread, showing first 25:
 
User currently offlineJkw777 From , joined Dec 1969, posts, RR:
Reply 1, posted (7 years 11 months 2 weeks 3 days 6 hours ago) and read 2241 times:

One word, genius bar....  Smile It should be covered under warranty...

Cheers,
Justin Big grin


User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 30
Reply 2, posted (7 years 11 months 2 weeks 3 days 6 hours ago) and read 2241 times:

Quoting Jkw777 (Reply 1):
One word, genius bar....  

Yeh, but do I just show up or do I need to call ahead?

Quoting Jkw777 (Reply 1):
t should be covered under warranty...

I bought it in July! It dam well better be!



Doors open, right hand side, next stop is Springfield.
User currently offlineJkw777 From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 11 months 2 weeks 3 days 6 hours ago) and read 2241 times:

Turn up.. You paid good money for that machine!!  Smile

You get 12 months with Apple. Get on dat man.

Justin Big grin


User currently offlineAC773 From Canada, joined Nov 2005, 1730 posts, RR: 2
Reply 4, posted (7 years 11 months 2 weeks 3 days 6 hours ago) and read 2230 times:

Quoting Cadet57 (Thread starter):
My Mac Is Dying.... Already!

This is exactly the kind of thing I mean when I say that certain Mac models seem to have unresolved quality issues.

Still, I'll bet you any money that Klaus will sail into this forum on a skiff of shock and suprise, claiming that your issue is totally isolated and anomalous.  Yeah sure



Better to be nouveau than never to have been riche at all.
User currently offlineNighthawk From UK - Scotland, joined Sep 2001, 5136 posts, RR: 33
Reply 5, posted (7 years 11 months 2 weeks 3 days 6 hours ago) and read 2230 times:

You should have bought a PC  Silly


That'll teach you
User currently offlineBladeLWS From United States of America, joined Dec 2005, 403 posts, RR: 0
Reply 6, posted (7 years 11 months 2 weeks 3 days 6 hours ago) and read 2224 times:

Quoting Nighthawk (Reply 5):
You should have bought a PC Silly

At least with a PC you can usually fix most problems by yourself. Anyone that owns a MAC has to take it to a "genius" bar to get something fixed.


User currently offlineKaiGywer From United States of America, joined Oct 2003, 12242 posts, RR: 35
Reply 7, posted (7 years 11 months 2 weeks 3 days 6 hours ago) and read 2224 times:
AIRLINERS.NET CREW
FORUM MODERATOR

So there it is. Proof that fools can break even a Mac  duck 


911, where is your emergency?
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20559 posts, RR: 62
Reply 8, posted (7 years 11 months 2 weeks 3 days 5 hours ago) and read 2195 times:

Quoting AC773 (Reply 4):
This is exactly the kind of thing I mean when I say that certain Mac models seem to have unresolved quality issues.

An optical drive is from a third-party. Try again. It could happen if it was installed in a Mac or PC. My Pioneer DVD burner stopped working when it was 9 months old. Does that make Pioneer bad, or have "unresolved quality issues"? No.



International Homo of Mystery
User currently offlineAC773 From Canada, joined Nov 2005, 1730 posts, RR: 2
Reply 9, posted (7 years 11 months 2 weeks 3 days 4 hours ago) and read 2181 times:

Quoting AeroWesty (Reply 8):
An optical drive is from a third-party.

Computer companies take the credit when one of their supplier's products excel, so they can take the blame when they fail. Ultimately, these companies are responsible for the quality of the final product.



Better to be nouveau than never to have been riche at all.
User currently offlineAirPacific747 From Denmark, joined May 2008, 2391 posts, RR: 21
Reply 10, posted (7 years 11 months 2 weeks 3 days 4 hours ago) and read 2171 times:

Quoting BladeLWS (Reply 6):

At least with a PC you can usually fix most problems by yourself. Anyone that owns a MAC has to take it to a "genius" bar to get something fixed.

Plus it is generally cheaper to repair a PC


Wonder where Klaus has gone  Silly


User currently offlineBA757 From United Kingdom, joined Dec 2003, 2832 posts, RR: 14
Reply 11, posted (7 years 11 months 2 weeks 3 days 4 hours ago) and read 2153 times:

Quoting AirPacific747 (Reply 10):
Wonder where Klaus has gone

I bet he says he never saw this thread !

Adam


User currently offlineAeroWesty From United States of America, joined Oct 2004, 20559 posts, RR: 62
Reply 12, posted (7 years 11 months 2 weeks 3 days 4 hours ago) and read 2150 times:

Quoting AC773 (Reply 9):
Ultimately, these companies are responsible for the quality of the final product.

That's very true. However, every DVD drive has the chance of failing. I don't see how that qualifies saying that an entire product line has unresolved issues. What it says is that every computer, Apple, Dell, what have you, has unresolved quality issues. It seems kind of silly though to say "MacBookPros are quality risks because they contain DVD drives."



International Homo of Mystery
User currently offlineWSOY From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 11 months 2 weeks 3 days 4 hours ago) and read 2134 times:

Is the clicking noise a new symptom? If, yes, the HDD may quite well be on its way South. But why care, let Apple work out the prolems. Only that your HDD will be blank when it returns so do back it up while there's something to back up.

User currently offlineLHMARK From United States of America, joined Jan 2000, 7255 posts, RR: 46
Reply 14, posted (7 years 11 months 2 weeks 3 days 4 hours ago) and read 2134 times:

Just open it up and replace the hard drive... oh, wait...


"Sympathy is something that shouldn't be bestowed on the Yankees. Apparently it angers them." - Bob Feller
User currently offlineMyt332 From United Kingdom, joined Sep 2003, 9112 posts, RR: 70
Reply 15, posted (7 years 11 months 2 weeks 3 days 4 hours ago) and read 2134 times:

Quoting AeroWesty (Reply 8):
An optical drive is from a third-party

Ahh but most of the parts in the Mac are third party anyway!!

Saying that I have a mix of Mac's and PC's. My oldest working PC is from 2001. My oldest working Mac...... is from 1985. That really is saying something.



One Life, Live it.
User currently offlineAirPacific747 From Denmark, joined May 2008, 2391 posts, RR: 21
Reply 16, posted (7 years 11 months 2 weeks 3 days 4 hours ago) and read 2130 times:

Quoting Myt332 (Reply 15):
That really is saying something.

Yeah.... that you're wasting a lot of money on computers  Wink  duck 


User currently offlineAC773 From Canada, joined Nov 2005, 1730 posts, RR: 2
Reply 17, posted (7 years 11 months 2 weeks 3 days 3 hours ago) and read 2109 times:

Quoting AeroWesty (Reply 12):
However, every DVD drive has the chance of failing. I don't see how that qualifies saying that an entire product line has unresolved issues

The designers chose a slot-loading drive, which had a history of jams and read/write errors in the previous PowerBook lines. Admittedly though, this is the least of the MB Pro's issues. Here's a full list of documented defects (Remember, this is just the MacBook Pro):

-Swollen battery
-High-pitched squeal
-Ticking/Clicking from underneath the "Delete" key
-Electric shock from MBP while plugged in for charging
-Heat
-Improperly applied thermal grease
-Mooing fans
-Melting MagSafe Adapter
-Swollen Battery
-Hissing LCD
-Uneven LCD
-Big dot on LCD
-Defective batteries, battery recalls, etc.
-Battery damage caused by heat
-Blown speakers
-Random shutdown
-Underclocked ATI graphics
-Poor build quality
-Kernel panics due to wireless driver
-Wi-fi signal drops
-Headphone jack microswitch failure

Okay, now for the fine print. Many of these problems occured on Rev A products and have been quietly fixed in more recent models. That said, many of these problems continue to exist and, as always, Apple is extraordinarily reluctant to admit there's a problem.

I'm not saying that PC laptops are without flaw, because they really aren't. What I am trying to say is that this is what happens when designers have more of a voice than engineers.



Better to be nouveau than never to have been riche at all.
User currently offlineMyt332 From United Kingdom, joined Sep 2003, 9112 posts, RR: 70
Reply 18, posted (7 years 11 months 2 weeks 3 days 3 hours ago) and read 2095 times:

Quoting AirPacific747 (Reply 16):
Yeah.... that you're wasting a lot of money on computers

Obviously you don't have the grasp of English yet bacon. If I have a computer that still works from 1985 then surely I'm getting my money out of it by not replacing it?

As it goes, my main computer is a laptop from April 2004 and it's a Windows one.



One Life, Live it.
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20559 posts, RR: 62
Reply 19, posted (7 years 11 months 2 weeks 3 days 3 hours ago) and read 2095 times:

Quoting AC773 (Reply 17):
I'm not saying that PC laptops are without flaw, because they really aren't. What I am trying to say is that this is what happens when designers have more of a voice than engineers.

I have a suggestion for you. Don't buy a Mac. Your rantings in the Mac threads won't stop me from preferring Macs, as I have since the mid-80's, however.



International Homo of Mystery
User currently offlineAC773 From Canada, joined Nov 2005, 1730 posts, RR: 2
Reply 20, posted (7 years 11 months 2 weeks 3 days 2 hours ago) and read 2080 times:

Quoting AeroWesty (Reply 19):
I have a suggestion for you. Don't buy a Mac. Your rantings in the Mac threads won't stop me from preferring Macs, as I have since the mid-80's, however.

As strange as it may sound to you right now, we're in the same boat. You're annoyed with me for slagging the Mac for recent pitfalls in their hardware, and I'm just as annoyed with Klaus for slagging everything that isn't a Mac.

I don't expect you, or anyone for that matter, to change thier preferences. That was never my intent. I introduce information that I deem relevant to the discussion, and defend/back up my points as necessary. As for the infamous "Mac v. PC" threads, I try to dispel the myths and exaggerations about the Windows platform as I see them.

I have owned a Mac in the past (iBook) and given a few conditions, I wouldn't hesitate to buy one again. I like them as machines, but unlike some people (yourself excluded, I think), I don't think of them as the holy grail of personal computing.



Better to be nouveau than never to have been riche at all.
User currently offlineAirPacific747 From Denmark, joined May 2008, 2391 posts, RR: 21
Reply 21, posted (7 years 11 months 2 weeks 3 days 2 hours ago) and read 2072 times:

Quoting Myt332 (Reply 18):
If I have a computer that still works from 1985 then surely I'm getting my money out of it by not replacing it?

Didn't you say that your oldest pc is from 2001?

And the fact that you have both MAC and PC means that you've spent a lot of money on computers.

Must be all that tea you're drinking...

[Edited 2006-09-20 22:52:03]

User currently offlineMir From United States of America, joined Jan 2004, 21571 posts, RR: 55
Reply 22, posted (7 years 11 months 2 weeks 3 days 2 hours ago) and read 2072 times:

Where is Klaus?

Somebody please call him and make sure he's not stricken with grief over a dying Mac.  Smile

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20559 posts, RR: 62
Reply 23, posted (7 years 11 months 2 weeks 3 days 2 hours ago) and read 2059 times:

Quoting AC773 (Reply 20):
You're annoyed with me for slagging the Mac f

I'm not annoyed with you one bit. I've asked you enough questions to realize that you would never be happy with your purchase if you bought a Mac. I'm okay with that. I simply don't understand why you need to slag Macs all the time, when I don't see Klaus going into threads about PC's slagging those machines. He confines his comments to Mac threads, as he should. What's your excuse?



International Homo of Mystery
User currently offlineAC773 From Canada, joined Nov 2005, 1730 posts, RR: 2
Reply 24, posted (7 years 11 months 2 weeks 3 days 2 hours ago) and read 2045 times:

Quoting AeroWesty (Reply 23):
you would never be happy with your purchase if you bought a Mac

As I mentioned in my previous post, I have bought a Mac and was very happy with it.

Quoting AeroWesty (Reply 23):
I don't see Klaus going into threads about PC's slagging those machines

A quick search will easily disprove that statement. I would have provided links, but I must run off to class now. Time is fleeting.  Smile



Better to be nouveau than never to have been riche at all.
25 AeroWesty : Then you should call him on it when it happens. Repeating bad behavior doesn't solve anything.
26 A330300 : You may try resetting the PMU (Power Management Unit) for the sleep problem - just Google it for the instructions from Apple. As to the drive, I have
27 Cadet57 : Ok.... so instead of telling me I got a shit computer... Anyone mind telling me how to fix it? 26 replies and I saw maybe two helpful ones..
28 Cadet57 : I know justin said take it to the store. But last time I brought my iPod there, they told me I had to call and fill out some report. So I figured id
29 AeroWesty : No problem. I've never had to call or fill anything out before, but then I've not taken anything in for repair directly to the Apple Store. Last time
30 Cadet57 : About 15 minutes away there is an independent Apple store that is an authorized repair center. Can I take it there and still be covered?
31 AeroWesty : Yep, they'll call Apple for you to determine your warranty coverage, and go from there. They'll collect their money by billing Apple directly. Make s
32 Cadet57 : Sweet! I'll go after class tomorrow. Save me a couple hours trip. Thanks.
33 AeroWesty : Cool. Just make sure you do a backup of your HD before you leave it with them. If you've identified a possible HD problem, you'll want them to be able
34 Cadet57 : I took a Powerbook 3400 (wow am I dating myself) there once and they backed up the HDD but I had to pay. I assume I would get the same service just o
35 Post contains images LTU932 : You should have called Klaus before thinking about going to the store.
36 Post contains images Klaus : Hi to all... I'm sorry for any distress I might have caused you by being too busy to check in to a.net for a while. There are several possibilities, f
37 WSOY : With what is now Lenovo (nee IBM) portables you could slide out any disk drive from the bay and replace with your own two clumsy hands. Only that the
38 Klaus : You can do that with the MacBook's harddisk as well, just not with the extra-thin optical drive. And even then you'd need an exactly matching replace
39 AirPacific747 : Well he's right...
40 Post contains links WSOY : Well that's do doubt an welcome improvement: "Apple's previous line of consumer notebooks, the iBook, required that an authorized service provider pe
41 Post contains links and images AC773 : Definitely. That said, if you have an older Mac laptop and are even slightly interested in fixing it yourself, there are some great resources out the
42 Post contains links Hawaiian717 : For good reason. Have you seen the disassembly instructions to get to an iBook's hard drive? IIRC there are something like 40 screws involved. It's n
43 AC773 : I will say this: It's most definitely not for everyone. However if you've ever done any kind of work inside a computer before, it's pie (given the ap
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