IFEMaster From , joined Dec 1969, posts, RR: Posted (9 years 2 weeks 4 days ago) and read 1945 times:
If anyone ever doubted that Apple don't look after their customers, think again...
The warranty on my 60Gb Video iPod expired a little over a month ago. Shortly afterwards, it developed this weird fault of rebooting midway through a song and entering a reboot loop for a few minutes before sorting itself out. It gradually got worse and occured more often, until finally I got tired of it.
Being out of warranty, I sent it to the fine folks at iPod ResQ, and they couldn't figure out what was wrong with it and sent it back to me unrepaired.
I toyed with the idea of selling it on eBay for parts and just buying a new one, but then I thought I'd give the Apple Genius Bar a try.
I went to my local Apple store, took it the Genius Bar and showed them what was happening. They took it apart, ran some diagnostics, and said the hard disk was bad, but only on a few sectors. The tech seemed to think it had been faulty since day one and only now was I seeing it because my song count has gradually increased and only now am I beginning to hit the bad sectors.
So what did he do?
Gave me a brand spanking new 80Gb Video iPod. Free of charge. Get in!
I really wasn't expecting anything, as it was 6 weeks out of warranty. But he was honest enough to admit that it looked like it had been bad since day one, and treated it as if I had always had this problem.
Unoflygirl From United States of America, joined Apr 2006, 140 posts, RR: 8
Reply 1, posted (9 years 2 weeks 4 days ago) and read 1926 times:
That's so awesome! I love Apple!!! When my harddrive crashed on my PowerBook G4 back in December, I took it to the Genius Bar and they told me that I would need a new harddrive. This was on a Friday and they said I probably wouldn't have my computer back for a week. I got a call that Sunday that my computer was ready to be picked up. Only like a day and a half after I initially took it in! Yay!
Bezoar From United States of America, joined Nov 2001, 807 posts, RR: 7
Reply 5, posted (9 years 2 weeks 3 days 19 hours ago) and read 1822 times:
My daughter's MacBook's power cord was fraying near the end. I intended to contact Apple by phone and ask for a replacement, but while on vacation we walked into an Apple Store in Jacksonville, FL and I told a salesemen about it. He took it to the back and returned with a brand new one. He didn't ask my name, when we bought it, or anything.
It does give you a great feeling to be treated like that. It doesn't seem to happen often.
"There are none so blind as those who will not see."
Klaus From Germany, joined Jul 2001, 21629 posts, RR: 53
Reply 6, posted (9 years 2 weeks 3 days 19 hours ago) and read 1805 times:
It's really high time we get proper Apple Stores here in Germany as well...!
Frankfurt (Main) would certainly be one of the prime candidates besides Berlin; Well, let's hope for the best...
I've had just one service event I can remember over five different Macs; And after calling support about my dying graphics card in the G5 I received the replacement by mail within about two days and just sent back the old one in the same package. Nothing spectacular, just as it should have been under the circumstances.
The British tend to regard organizations as plural (as in many parts/people/things make up an organization) and henceforth will speak of them in the plural sense. Americans see them singular. It's just another way that we're divided by a common language, not right, not wrong.
That gives me confidence that I'll be taken care of if anything (god forbid) should happen to my MacBook.
« On ne voit bien qu'avec le cœur. L'essentiel est invisible pour les yeux » Antoine de Saint-Exupéry
DeltaGator From United States of America, joined Sep 2005, 6341 posts, RR: 12
Reply 10, posted (9 years 2 weeks 3 days 18 hours ago) and read 1782 times:
Quoting IFEMaster (Thread starter): If anyone ever doubted that Apple don't look after their customers, think again...
While your story is one of good service I remember the days when Apple provided tech support for life on a product. Those days went out in the late 90s IIRC but I could call up and get free support (though no replacement like yours) on the old PowerMac 6112 sitting in my closet or the ancient Apple II (not IIe) that is sitting in my parent's basement somewhere waiting for me to find it a home.
"If you can't delight in the misery of others then you don't deserve to be a college football fan."