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Help Please With My Laptop Screen  
User currently offlineMdsh00 From United States of America, joined May 2004, 4124 posts, RR: 9
Posted (7 years 2 months 2 weeks 1 day 17 hours ago) and read 1854 times:

Hi everyone,

I recently bought an HP dv6000 in December and have been using it normally and taking good care of it. Last week I started noticing some problems with it. One day just randomly the pixels on the screen started becoming distorted and showing the wrong colors. Mainly whatever is supposed to be light blue comes out Magenta in color. Throughout the screen there are a lot of horizontal lines. Where some areas have completely "pinked out" they keep flickering. Sometimes this problem goes away on its own, or after I leave the computer off for a while. I tried googling for this but I'm not getting any answers if it's a problem with software or the screen itself. Also, I called HP tech support and updated my graphics driver and BIOS like they asked me to, and the problem still shows up. I don't know if this is important but when it was happening, I took a screenshot of my display using Print Screen and sent it to my brother to look at, and to him the picture looked completely normal. This is why I think its a defect with the screen.

Can someone please help me. This is so frustrating for me because this is the second laptop thats screwed up on me in a year, and it only happens when I'm in the Caribbean and unable to take it in for servicing.  banghead 


"Look Lois, the two symbols of the Republican Party: an elephant, and a big fat white guy who is threatened by change."
13 replies: All unread, jump to last
 
User currently offlineFLYtoEGCC From United Kingdom, joined Feb 2004, 947 posts, RR: 3
Reply 1, posted (7 years 2 months 2 weeks 1 day 17 hours ago) and read 1846 times:

It most probably IS a defect with the screen, especially if you've sent screenshots to others which have then appeared normal. Unfortunately, with an LCD screen there's nothing really that you can do other than replace it. You say you only bought it in December, so it should be well within its warranty period. It's annoying that you're in the Caribbean and can't take it for repair, but sending it off to HP is your only option - try to repair it yourself and you'll void the warranty.

Visit this page. The first step should be to contact HP directly, explain your situation and wait for their response. I'm sure there will be some way of getting your computer to them for repair - it means, however, you'll be without it for a while.



Come fly with me, let's fly, let's fly away...
User currently offlineKlaus From Germany, joined Jul 2001, 21353 posts, RR: 54
Reply 2, posted (7 years 2 months 2 weeks 1 day 16 hours ago) and read 1842 times:

Sounds like the screen has a hardware defect.

From the symptoms my guess would be that the connector cable which goes from the motherboard through the hinge to the screen is faulty - either the cable itself, or the connector on either end.

Does the problem change if you (carefully!) move the screen forwards and backwards?


User currently offlineMdsh00 From United States of America, joined May 2004, 4124 posts, RR: 9
Reply 3, posted (7 years 2 months 2 weeks 1 day 16 hours ago) and read 1837 times:

Quoting Klaus (Reply 2):
Does the problem change if you (carefully!) move the screen forwards and backwards?

Not really. I've found sometimes that turning it off for a while makes it go away. It wasnt coming for the last 2 days.

Quoting FLYtoEGCC (Reply 1):
It's annoying that you're in the Caribbean and can't take it for repair, but sending it off to HP is your only option - try to repair it yourself and you'll void the warranty.

Yeah it definitely sucks and the companies arent sympathetic to Students that can't just come home. Last time with my Toshiba, they had the most inane rules that would have made it impossible to just ship it home, and I was basically without a computer for 3 months.



"Look Lois, the two symbols of the Republican Party: an elephant, and a big fat white guy who is threatened by change."
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 4, posted (7 years 2 months 2 weeks 1 day 16 hours ago) and read 1823 times:

Quoting Mdsh00 (Reply 3):
Yeah it definitely sucks and the companies arent sympathetic to Students that can't just come home. Last time with my Toshiba, they had the most inane rules that would have made it impossible to just ship it home, and I was basically without a computer for 3 months.

While I realize const is a factor for "us young folk" (hey, though I work full time I count -- I am only 22) but for this reason I highly endorse the Enterprise-NBD (Next Business Day) service contacts, especially on laptops.

With every Dell I buy for the company I work for, for example, we order the 3-year Next Business Day support option. While we don't often need to use it, it is very convenent when we do (oh, and you get to talk to someone in Texas when you call for support*) -- call it in by 5 PM and someone is at your location, wherever that may be -- home, office, hotel room, client's site -- the next day. Problem Solved. Done.

The laptop I use when I'm in the field had a wierd power thing going on. I called Dell from my hotel room at 11:45 PM (Eastern) explained the problem, and had a new power adaptor arranged to be shipped to me in less than 20 minutes... and the whole time the tech was appologizing for not being able to get it to me "tomorrow" (I'm like dude- tomorrow is 15 minutes from now. I completely understand)

Lincoln
(*- Though some of the folks with the real thick Texan accents are just as hard if not harder to understand than those overseas some times)



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineMdsh00 From United States of America, joined May 2004, 4124 posts, RR: 9
Reply 5, posted (7 years 2 months 2 weeks 1 day 13 hours ago) and read 1798 times:

Turns out you guys were right. The tech support guy from HP said that there is probably a physical problem with the screen. The only problem being now that with HPs wonderful policy, they won't send a mail-in box down here for me to send and get it serviced. Which would mean I'd have to either spend hundreds of dollars and a month without my computer (which is hard as a student) or just tough it out.

Thing is that I know you can't tell what will happen, but can it hold out until May or maybe even March.



"Look Lois, the two symbols of the Republican Party: an elephant, and a big fat white guy who is threatened by change."
User currently offlineJetsGo From United States of America, joined Jul 2003, 3068 posts, RR: 5
Reply 6, posted (7 years 2 months 2 weeks 1 day 11 hours ago) and read 1780 times:

Quoting Mdsh00 (Reply 5):
The only problem being now that with HPs wonderful policy, they won't send a mail-in box down here for me to send and get it serviced. Which would mean I'd have to either spend hundreds of dollars and a month without my computer (which is hard as a student) or just tough it out.

I'm confused. Why can't you send it in yourself. Furthermore, it would not take a month to get the issue resolved. I have the exact same laptop, HP dv6000z, and had to send it in for some warranty audio work. Only took two days once they had it. What is it that you do with your computer anyway that involves so much moola? And if you are a student, do what I did, send it in over break. Be it spring break is a bit off in the distance, but hey we gotta make do somehow.  Smile



Marine Corps Aviation, The Last To Let You Down!
User currently offlineWSOY From , joined Dec 1969, posts, RR:
Reply 7, posted (7 years 2 months 2 weeks 1 day 9 hours ago) and read 1769 times:

In cases like this I always use an external monitor for pinpointing. There's a combination of keystrokes (see manual) that toggles the video output between the external ant the internal screen. If the external viewing is fine, it's the screen itself that's gone. (Klaus FYI, there's a digital connection through the hinge(s) nowadays, so just one of the colours can't be missed by a fault there). I'm pretty certain it's the display panel itself.
In this country the servicepeople let you have your hard drive and have an courier firm replace the rest. You the plug in the hard drive and compute on.


User currently offlineMdsh00 From United States of America, joined May 2004, 4124 posts, RR: 9
Reply 8, posted (7 years 2 months 2 weeks 1 day 3 hours ago) and read 1746 times:

Quoting JetsGo (Reply 6):
Why can't you send it in yourself. Furthermore, it would not take a month to get the issue resolved. I have the exact same laptop, HP dv6000z, and had to send it in for some warranty audio work.

Oh I could send it in myself, but the problem is that I'm not in the US right now and wont be back there until May. They don't allow you to send and recieve your laptop within the US. Otherwise I suppose I'll just have to make do for now.



"Look Lois, the two symbols of the Republican Party: an elephant, and a big fat white guy who is threatened by change."
User currently offlineKlaus From Germany, joined Jul 2001, 21353 posts, RR: 54
Reply 9, posted (7 years 2 months 2 weeks 1 day 2 hours ago) and read 1738 times:

Don't they have authorized service partners anywhere near you?

User currently offlineMika From Sweden, joined Jul 2000, 2841 posts, RR: 4
Reply 10, posted (7 years 2 months 2 weeks 1 day 1 hour ago) and read 1715 times:

[quote=FLYtoEGCC,reply=1]Visit this page. The first step should be to contact HP directly, explain your situation and wait for their response. I'm sure there will be some way of getting your computer to them for repair - it means, however, you'll be without it for a while.[/quot


Shouldnt have to be without the computer at all it you ask me. I had my 23" HP monitor replaced two times with a monitor that was sent to me free of charge, with me returning the old one in the same box, also free of charge.

To me this is what makes HP stand out from others, their generous warranty conditions.


User currently offlineMdsh00 From United States of America, joined May 2004, 4124 posts, RR: 9
Reply 11, posted (7 years 2 months 2 weeks 1 day ago) and read 1714 times:

Quoting Klaus (Reply 9):
Don't they have authorized service partners anywhere near you?

Not on this island, they don't. What the HP guy told me is that they charge to take it to an authorized service partner (Toshiba didn't). Either way my guess would be that there could be one in Barbados or Trinidad. Either way shipping could be expensive and so would flying as I don't know if I would trust it to make it there in one peice.

I think I'll tough it out for now in the campus computer lab.  Smile Thanks for your ideas.



"Look Lois, the two symbols of the Republican Party: an elephant, and a big fat white guy who is threatened by change."
User currently offlineAvt007 From Canada, joined Jul 2000, 2132 posts, RR: 5
Reply 12, posted (7 years 2 months 2 weeks 18 hours ago) and read 1689 times:

Learn from my mistake- back up every thing on the laptop. Mine had a broken piece of plastic, and I got it back with the hard drive reformatted. Thanks, HP.

User currently offlineWSOY From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 2 months 2 weeks 8 hours ago) and read 1660 times:

There's likely an egghead around the department that is willing to take the screen apart. There's a manufacturer code on the display panel that you can use to search and order a similar part. This does not necessarily mean through the HP channels, a similar part may well have been used in a number of laptops. Note that cheap offerings may be parts that have one or more pixel defects, which ok by the standards, but people may not want them nevertheless.
Good luck!


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