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User currently offlineBristolFlyer From United Kingdom, joined May 2004, 2297 posts, RR: 0
Posted (7 years 5 months 6 days 6 hours ago) and read 2128 times:

Yesterday I went to get some info on a new truck that I want (Toyota Tacoma). Of course the salesman decided that he was going to convert this visit of mine into a sale. He offered me half of what my current truck is worth as a trade and offered me just under list for the Tacoma - $29,500.

Then I said I wasn't in a position to do the deal as I had to discuss it with my biz partner, needed to sell my current truck privately (as their offer was so low) and had to go to another appointment. So you think they just let me walk out the door? Absolutley not. 2 different managers came over giving me every reason under the sun why I should buy there & then. I told them point blank that I wasn't going to do a deal. So then one of the managers asked 'so what was your intention today', trying to lay on a guilt trip that I had been wasting their time. I told them I was on a fact finding mission only.

Eventually I managed to get out the door at which point they reduced their price to $24,500, probably as I told them I was going to shop around. So I am pleased I got a decent offer but really I don't feel like I want to give them my business. I was so p1ssed off when I came out of that place, they put an enormous amount of pressure on me to buy a vehicle when I told them I was not ready. Anyone unwilling to have put up the barriers like I did would have found themselves signing on the dotted line. Buying a new car should be fun and exciting, now it's anything but.

Anyone else have bad experience at the dealership? Anyone know a decent Toyota salesperson in Phoenix?


Fortune favours the brave
69 replies: All unread, showing first 25:
 
User currently offlineZBBYLW From Canada, joined Nov 2006, 1985 posts, RR: 6
Reply 1, posted (7 years 5 months 6 days 5 hours ago) and read 2111 times:

Yea I went to go buy a 2003 BMW 323Ci with the M sports package and everything. Basically everything was good untill it came to a price on the trade in 2002 VW Jetta 1.8T. I had a quote from VW and another dealership so I was feeling pretty good... THEN they low-balled me on my car, I tried to protest and they would not budge, when I was like if that is what you are going to offer me I am out of here, after a VERY long time of arguing and what not I finally got out of there, taking Adeline(VW) back home with me.


Keep the shinny side up!
User currently offlineConcordeBoy From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 5 months 6 days 5 hours ago) and read 2100 times:

Quoting BristolFlyer (Thread starter):
when I told them I was not ready

...you do realize that 99.9999999999999% of people who both can/do buy, say that, right?

If they actually listened to everyone who stated that at some point during their time on the lot, they'd starve. As you describe it, they were completely justified in their technique; and if you really didn't want to be "harassed" by people who are just doing their job, then you would've had enough common sense to go at a time/date when the dealership was closed in order to 'just look'.

[Edited 2007-04-19 16:41:23]

User currently offlineAsstChiefMark From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 5 months 6 days 5 hours ago) and read 2100 times:

I HATE the hard sell. That's why I've bought my last four brand new cars from a dealer that pays his salespeople a salary, not minimum wage plus commission.

At other dealerships, I've actually seen salespeople nearly elbow each other trying to get to the next poor schmuck that dared to look at a price tag in the sales lot.

I love to visit other car dealerships with no intention of dealing or buying a car. I egg on the salespeople and milk each situation for all it's worth. One time, I spent almost four hours test driving cars and haggling, only to leave saying, "Thanks for an entertaining afternoon. It was a blast. Bye."


User currently offlineConcordeBoy From , joined Dec 1969, posts, RR:
Reply 4, posted (7 years 5 months 6 days 5 hours ago) and read 2091 times:

Quoting AsstChiefMark (Reply 3):
a dealer that pays his salespeople a salary,

Excepting Saturn... there's a reason that the overwhelming majority of major (USA) dealerships avoid doing that like the plague.


User currently offlineAsstChiefMark From , joined Dec 1969, posts, RR:
Reply 5, posted (7 years 5 months 6 days 5 hours ago) and read 2087 times:





User currently offlineAsstChiefMark From , joined Dec 1969, posts, RR:
Reply 6, posted (7 years 5 months 6 days 5 hours ago) and read 2084 times:

Quoting ConcordeBoy (Reply 4):
there's a reason that the overwhelming majority of major (USA) dealerships avoid doing that like the plague.

And what would that reason be? You mean car dealership owners actually think people WANT to be attacked like wildebeest on the African savannah?


User currently offlineDucatiRacer From United States of America, joined May 2005, 247 posts, RR: 0
Reply 7, posted (7 years 5 months 6 days 4 hours ago) and read 2053 times:
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Quoting ZBBYLW (Reply 1):
THEN they low-balled me on my car

Well, don't jump to the conclusion that the BMW dealer was just being a jerk or playing hardball (although he or she may certainly have been). I have seen the same thing play out at several premium brand dealers here in DFW. From what I have experienced, those dealers only keep used inventory from the brand they sell (this seems particularly true of BMW). Accordingly, they will not under any circumstances place a VeeDub on their pre-owned BMW lot. That means they have to unload your trade to someone else, for which they will get no better than a wholesale price. Ultimately, this means they cannot offer you much for your car, because doing so could actually leave them out of pocket when they sell off your trade to the wholesaler (I think they typically get a verbal confirmation of a price the wholesaler will pay, and that the wholesaler will in fact buy your vehicle, before they even present you with their trade in offer). If you want top dollar for your trade, your best bet is to trade it in on a like-brand vehicle, at a dealer that is in-network with other brands and can ship it to a sister dealership, or at a dealer that will allow multiple brands on their pre-owned lot.


User currently offlineAirportSeven From United States of America, joined Feb 2007, 327 posts, RR: 0
Reply 8, posted (7 years 5 months 6 days 3 hours ago) and read 2035 times:

Everbody who walks onto the lot is looking to buy.

This is a now business. The car is here now, the deal is here now, get them to sign on the line which is dotted. Now.

They say they are just looking? Great, Columbus was just looking when he discovered America, and that seems like it worked out pretty good for everybody. Find out what they are looking for and lead them to it.

ABC. Always Be Closing. Nod your head and say "Don't you agree that this is the car for you?". Smile, and look them in the eyes. Get them inside and sit them at your desk.

If price becomes an issue, sell them on value. "Look at all that you are getting, Mr. Customer. This is a really good deal for you, wouldn't you agree?". Nod your head again while you say this. Make a mark on the dotted line so Mr. Customer will know where to sign.

Don't let them leave. I'll come in and work them if they start to walk.

Now get out there. Don't be an order taker. Sell. Sell. Sell.


User currently offlineAsstChiefMark From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 5 months 6 days 3 hours ago) and read 2025 times:

Quoting AirportSeven (Reply 8):
ABC. Always Be Closing. Nod your head and say "Don't you agree that this is the car for you?". Smile, and look them in the eyes. Get them inside and sit them at your desk.

If price becomes an issue, sell them on value. "Look at all that you are getting, Mr. Customer. This is a really good deal for you, wouldn't you agree?". Nod your head again while you say this. Make a mark on the dotted line so Mr. Customer will know where to sign.

Don't let them leave. I'll come in and work them if they start to walk.

Are you one of those slimy, little motherfuckers that got your "degree" in the back of a Dale Carnegie book?


User currently offlineConcordeBoy From , joined Dec 1969, posts, RR:
Reply 10, posted (7 years 5 months 6 days 1 hour ago) and read 1994 times:

Quoting AsstChiefMark (Reply 6):
And what would that reason be?

Quite simply that brand-specific auto sale productivity generally ~nosedives~ when it's not performance based. Saturn has been able to make it work, to whatever extent on their numbers I'm not privy to. Everyone else of any market significance has long since turned their back on that as a corporate protocol, with only a handful of dealership groups choosing to do so completely out of their own coffers.

Quoting AsstChiefMark (Reply 6):
You mean car dealership owners actually think people WANT to be attacked like wildebeest on the African savannah?

...nope, I mean car dealership owners actually know that people RESPOND to that in a more fiscally-favorable manner in the long run, based on the numbers-- regardless as to what they may say about what they feel during or after the transaction.

Something else you're probably not even aware of or taking into consideration is the "CrossTown Effect"-- i.e., Toyota Dealer1 puts the pressure on Consumer-A, Toyota Dealer2 in town puts the pressure on Consumer-B; Consumer-A gets pissed off and runs to Dealer2 for the sale, Consumer-B gets pissed off and runs to Dealer1 for the sale. End of the day, both customers have a new Toyota and both Dealers have a sale. I can't tell you how many times our dealership gets a "they're comin' your way" or a "thanks for the tip" call from our competitors (both 6 and 48mi away).


User currently offlineJetsGo From United States of America, joined Jul 2003, 3084 posts, RR: 5
Reply 11, posted (7 years 5 months 6 days 1 hour ago) and read 1991 times:

This is why it is so difficult for me to work at Carmax. These assholes make such fools of their fellow car salesmen. Being so, people to not understand when they walk into Carmax how different things are. Non-negotiating prices, 5 day return policy, we're not pushed to sell - just to help...and so on.

Quoting AsstChiefMark (Reply 3):
pays his salespeople a salary

And that is why Carmax works. I bring home a paycheck regardless if I sell 13 cars a month, or zero. A sale is more so just a "bonus."



Marine Corps Aviation, The Last To Let You Down!
User currently offlineCoz From , joined Dec 1969, posts, RR:
Reply 12, posted (7 years 5 months 6 days 1 hour ago) and read 1981 times:

Quoting BristolFlyer (Thread starter):
Anyone know a decent Toyota salesperson in Phoenix?

I went to Avondale Toyota (I-10 & 99th Avenue) to get my car. I had no problems. They have a no-haggle policy. The car I got was reasonably priced without having to haggle. No pressure to buy, either.


User currently offlineLTBEWR From United States of America, joined Jan 2004, 13115 posts, RR: 12
Reply 13, posted (7 years 5 months 6 days 1 hour ago) and read 1973 times:

If you get to save a lot on the car you buy, the dealerships will make it up with the a number of others who don't know how to negotiate. One thing that bugs me to madness is the huge amount of advertising by dealers, especially with impossible prices shown, like that price is on one stripped down model, in a bad looking color (like Black in Arizona), just to get your attention. Cut out 70% of those ads and we could save $100's per car as consumers.
As to trade in's, I would suggest that 60% or more of them are so old, banged up, needing body or mechanical work, high mileage, not a desired car, not a brand of a dealer, that they will end up going to a dealer's auction, so the price they give you may be close with a small margin they expect to get at those auctions. Then your local clunker lot will buy them, fix them up as minimally needed and sell them.
One has to do their study work on the cars they want at various websites, including pricing, be realistic as to your trade in, watch out for 'excessive' fees (banned in some states), excessively creative financing and so on. That can save you a lot of $$$'s. My research when I bought my Mazda 6 last year resulted in my buying a better version of the car (with the sports package) by offering a below invoice cost. Along with a fair trade in (the did a Carfax check, noting it had been in a significant accident several years before and meaning about $500 less than I anticipated), but I also got over $3500 in Mazda rebates including $1000 for financing the car with Mazda, something I wasn't aware of when I went to buy the car. I paid off the loan 4 months later, for a net savings of about $600 by financing of the $1000 financing rebate. It took some negotiations, and several hours, including taking a lunch break, and I suspect kept them on edge. One has to go in with a reasonable but firm stand as to pricing, don't take any garbage. You also want to buy from a dealership that will be convenient, will be around for a few more years and so on.
I think most of the time outside the USA, there is far less negotiation of car pricing.


User currently offlineAsuflyer05 From United States of America, joined Feb 2004, 2372 posts, RR: 3
Reply 14, posted (7 years 5 months 6 days ago) and read 1964 times:

Quoting BristolFlyer (Thread starter):
Anyone else have bad experience at the dealership? Anyone know a decent Toyota salesperson in Phoenix?

What dealer did you go to? Actually I think I know someone at Right Toyota in Scottsdale and possibly Camelback in Phoenix. Last time I spoke with them they were in the Fleet department.

Quoting BristolFlyer (Thread starter):
Of course the salesman decided that he was going to convert this visit of mine into a sale.

But bad job him for making you feel pressured. There's a way to ask the customer for his business without making him feel pressured. The whole thing should just feel like a conversation. He's a salesperson in a store, not a librarian in a library. He's not there to hand out brochures and go on test drives. That's boring.

Quoting BristolFlyer (Thread starter):
So you think they just let me walk out the door? Absolutley not.

There's a difference between real and stated objections. Many times customers will say they are not ready to buy, or they need to talk to their business partner, they have an appointment, etc. because the price is too high. So when the manager came out to see if he could sell you a car, it wasn't that he was trying to pressure you but rather to find out whether the objection was real or you just didn't like the color of the car you drove. That may be their only opportunity to sell you a car.

Quoting AsstChiefMark (Reply 3):
I love to visit other car dealerships with no intention of dealing or buying a car. I egg on the salespeople and milk each situation for all it's worth. One time, I spent almost four hours test driving cars and haggling, only to leave saying, "Thanks for an entertaining afternoon. It was a blast. Bye."

You can really only do that with new salespeople. When I was a salesperson/asst. manager I had the highest CSI in the store and usually was like #3 in volume. I would say about 25% of my customers were referrals and the rest from internet leads/incoming phone calls. Every once and a while I would take a walk in, and as soon as I sensed I was getting stroked by the customer, I would let them I know I could probably do their lowball offer and toss them out with a brochure. This way they could take the number and get kicked out of every other Honda store in the state, then come back to me.

But karma comes back around. One time when I was still a salesperson I had a customer do that to me. We appraised his trade in, went on a test drive, got brochures, and gave him numbers etc. The used car manager indicated the transmission was slipping and deducted from the value of the car. The customer went on to basically call us liars and said we were trying to steal his car, blah blah blah. My manager speaks to the customer and explained that regardless of whether he buys a car or not he should get the car looked at, but he still left screaming and cursing. So I followed up with the guy but never got any kind of feel that he was serious. A few weeks went by and the guy came back in and asked for me. Turns out we were right about the transmission and it died while his wife was driving it and now they need a new car. I went on to obliterate the guy on an Odyssey When they came out with the redesigned model and were selling for right around sticker. I'm still spending the commission!

Quoting ZBBYLW (Reply 1):
THEN they low-balled me on my car,



Quoting DucatiRacer (Reply 7):
I have seen the same thing play out at several premium brand dealers here in DFW. From what I have experienced, those dealers only keep used inventory from the brand they sell (this seems particularly true of BMW).

There's a few reasons for what seemed like a low-ball. One the dealer was trying to make a profit on the trade-in. Second, high-line used car managers are very careful when buying cars because making a mistake on the value of a $70k 7-series can be very expensive, so they were also overly careful in the value of your car. Though sometimes we have a connection to another dealer and can get them to put a bid on the car. But otherwise, it's off to the wholesaler since people don't go to BMW stores to buy used VWs. In my experience VWs tend to sit for a while before they sell.

All kidding aside, if any of you need help buying a car I don't mind answering questions. So feel free to send over a PM.


User currently offlineBanco From United Kingdom, joined Oct 2001, 14752 posts, RR: 53
Reply 15, posted (7 years 5 months 6 days ago) and read 1964 times:

Quoting LTBEWR (Reply 13):
I think most of the time outside the USA, there is far less negotiation of car pricing.

I would seriously hope that's not a "We are the USA, we are therefore better than you lot" type of comment. So, why would you think that?



She's as nervous as a very small nun at a penguin shoot.
User currently offlineAsuflyer05 From United States of America, joined Feb 2004, 2372 posts, RR: 3
Reply 16, posted (7 years 5 months 6 days ago) and read 1952 times:

Quoting Coz (Reply 12):
I went to Avondale Toyota (I-10 & 99th Avenue) to get my car. I had no problems. They have a no-haggle policy. The car I got was reasonably priced without having to haggle. No pressure to buy, either.

I've heard good things about Avondale Toyota. You also only work with one person. So the guy that sells the car is your finance guy, sales manager, etc. You need to be pretty experienced to handle that much of the process so you will likely find a higher quality sales person.

Quoting Banco (Reply 15):
I would seriously hope that's not a "We are the USA, we are therefore better than you lot" type of comment. So, why would you think that?

What would make you think it was that type of a comment?


User currently offlineBanco From United Kingdom, joined Oct 2001, 14752 posts, RR: 53
Reply 17, posted (7 years 5 months 6 days ago) and read 1949 times:

Quoting Asuflyer05 (Reply 16):
What would make you think it was that type of a comment?

I wasn't really saying I thought it was, I was saying that I hoped it wasn't, hence the request for clarification. Car markets, new and used, are huge everywhere; why would there be less negotiation outside the US? What's the basis for such a comment?



She's as nervous as a very small nun at a penguin shoot.
User currently offlineCharger From United States of America, joined Oct 2006, 273 posts, RR: 0
Reply 18, posted (7 years 5 months 6 days ago) and read 1945 times:

Quoting AirportSeven (Reply 8):
ABC. Always Be Closing. Nod your head and say "Don't you agree that this is the car for you?". Smile, and look them in the eyes. Get them inside and sit them at your desk.

If price becomes an issue, sell them on value. "Look at all that you are getting, Mr. Customer. This is a really good deal for you, wouldn't you agree?". Nod your head again while you say this. Make a mark on the dotted line so Mr. Customer will know where to sign.

Don't let them leave. I'll come in and work them if they start to walk.

Now get out there. Don't be an order taker. Sell. Sell. Sell

And that's exactly the kind of salesperson I tell to kiss my ass.

Quoting ConcordeBoy (Reply 10):
nope, I mean car dealership owners actually know that people RESPOND to that in a more fiscally-favorable manner in the long run, based on the numbers-- regardless as to what they may say about what they feel during or after the transaction.

Please see above.


User currently offlineConcordeBoy From , joined Dec 1969, posts, RR:
Reply 19, posted (7 years 5 months 5 days 23 hours ago) and read 1934 times:

Quoting Charger (Reply 18):
Please see above.

...and please note that for every one of you, there's 4 who do the exact opposite. Only one way to find 'em.


User currently offlineEWRCabincrew From United States of America, joined May 2006, 5523 posts, RR: 56
Reply 20, posted (7 years 5 months 5 days 23 hours ago) and read 1923 times:

Try dealing with the fleet manager and try the Toyota dealership on McDowell in Scottsdale.

If he pissed you off, go to another dealership. You are the customer and money talks.



You can't cure stupid
User currently offlineBristolFlyer From United Kingdom, joined May 2004, 2297 posts, RR: 0
Reply 21, posted (7 years 5 months 5 days 21 hours ago) and read 1903 times:

Quoting Asuflyer05 (Reply 14):
What dealer did you go to?



Quoting Asuflyer05 (Reply 14):
Camelback in Phoenix.

That'll be them.

Quoting ConcordeBoy (Reply 2):
common sense to go at a time/date when the dealership was closed in order to 'just look'.

Great idea. The vehicles would be locked and I wouldn't be able to get any prices. Other than that, great.



Fortune favours the brave
User currently offlineAsstChiefMark From , joined Dec 1969, posts, RR:
Reply 22, posted (7 years 5 months 5 days 20 hours ago) and read 1875 times:

Quoting Charger (Reply 18):
And that's exactly the kind of salesperson I tell to kiss my ass.

Are you saying that people WANT to be pressured and toyed with like idiotic fools? Wow.

When I walk into a car sealership, I know exactly which car I want, what options I want, and the maximum I'm willing to spend. If the sales slob couldn't meet my demands, I walked. Also, if he tried giving me the hard sell, tried to push me into changing my mind, or started talking down to me ("This car looks like it was made just for you."), I walked.


User currently offlineAsuflyer05 From United States of America, joined Feb 2004, 2372 posts, RR: 3
Reply 23, posted (7 years 5 months 5 days 20 hours ago) and read 1863 times:

Quoting AsstChiefMark (Reply 22):
Are you saying that people WANT to be pressured and toyed with like idiotic fools? Wow.

Believe it or not, some people love it. People love to grind when they purchase a car. They want to be able to go home and tell all their friends how they beat the guy up and negotiatated the best deal. You're the perfect example. You like to go into a store and beat up the salesperson and when they make you feel good because you strong armed them, you buy a car. Meanwhile the salesperson works with 4 people like yourself everyday and couldn't care less what you say to him. They just did their job while they made it look like you scared them. He's just hoping you find a car you like enough to own and then make him a bonified offer.

It's the reason why these no-hassle, no-haggle dealerships have had limited success. Customers walk in, the dealer gives them the "best price" and they either buy it or they don't. It doesn't take into account that every customer is different, they each have their own perception of the "best deal," every deal is different. Contrary to popular belief, we don't have a top-secret classified "best price" algoritham The dealership group I worked for in Jersey owned three Saturn stores and their sales people were not salaried, they were paid a percentage of the profit just as in any other store. Saturn just requires that they not negotiate.

Quoting BristolFlyer (Reply 21):
That'll be them.

Most of the dealers along that stretch of Camelback are owned by the Van Tuyl group (ABC Nissan, Camelback Toyota, Showcase Honda, and apparently Camelback VW and Subaru as well). They are notorious for their pressure cooker like sales practices. I started at Showcase Honda and it was the reason why I left.


User currently offlineAirportSeven From United States of America, joined Feb 2007, 327 posts, RR: 0
Reply 24, posted (7 years 5 months 5 days 20 hours ago) and read 1863 times:

Quoting AsstChiefMark (Reply 9):
Are you one of those slimy, little motherfuckers that got your "degree" in the back of a Dale Carnegie book?

Imagine Slimy Little Motherfucker University with Dale Carnegie jacked up on steroids, meth and coffee. I wasn't the one giving that speech, though I heard it many times and in many variations.

I regret some of the things that I once had to do in order to pay my rent. I was young, a college drop-out, and I needed the money. I didn't exactly gain the whole world in that line of work, but I do feel that I forfeited a little of my soul because of it.

I got out, and now I have a college degree and a career doing something I believe in. I never had that killer instinct, I had no taste for being slimy. Effective sales people lack compunction, I do not.


25 Post contains images ConcordeBoy : ....course, if you had half a clue what you were doing, there'd be no need for a salesperson/manager in order to "get prices". That, and nearly any v
26 Post contains images ZBBYLW : Hey, the only Issue with that would be... and I should have clarified, but it was on a Nissan lot, and they had one or two VWs around the lot to so i
27 AsstChiefMark : I like to tell my friends that I got the vehicle I wanted with all the goodies I wanted for the price I wanted. I have no desire to "beat up" the sal
28 Charger : [ I never said any such thing.
29 Post contains images ACDC8 : My sister was looking at a Nissan Versa a few months back, salesman was pushy as usual, but to make a long story short, she went to KIA and bought a R
30 AA787823 : Well depending on what your current truck is, it could have been closer to the true market value. Books such as KBB and NADA are rarely accurate to a
31 DL021 : That's because you believe that you should not buy a car when you go to the dealership. They put the building up, hired the people, bought the cars a
32 DL021 : I attended Dale Carnegie classes....am I a slimy motherfucker? He was quoting a movie called "Suckers" which was funny. Don't be an asshole. yeah...y
33 AsstChiefMark : Buying a car should be like buying a shovel at a hardware store. You walk in, look at the variety and prices, pick out the one you want, and take it t
34 BristolFlyer : The overwhelming impression I'm getting from this thread is that a lot of people believe that it is the salesperson's job to determine when the custom
35 ConcordeBoy : ...because the OVERWHELMING MAJORITY of them----- don't. Imagine that. And even then, the ones who think they have half a clue, more often then not l
36 AsstChiefMark : And that's the way I do it. Anything else simply wastes my time and pisses me off.
37 AerorobNZ : If they put the hard sell on you, then you have to play hardball just for the satisfaction of wasting their time. There is something enjoyable about g
38 Post contains images KaiGywer : Why am I not surprised, Mark? Damn you got some expensive shovels over there in dairyland
39 Post contains images ConcordeBoy : ...will that be Oreo or Chocolate Chip?
40 AsstChiefMark : M&M
41 Molykote : Maybe I'm a sick individual, but I personally enjoy dealing with car dealers. I find that the whole experience is much better if I let them run throug
42 Post contains images AsstChiefMark : A few years ago, one of my tactics was to ask the salesperson, "How does this car compare to a Mercedes?" I tried it at Tousley Ford in Maplewood, MN.
43 Post contains links and images KaiGywer : Speaking of car dealerships. I test drove 3 cars yesterday 2004 Chrysler Sebring Convertible $12,995 2005 Volkswagen Golf TDI $15,450 2003 Volkswagen
44 Post contains images Charger : Do you have aproblm??/ Just for the record I will tell anyone to who speaks to me in a condensending way to kiss my ass. So Kiss my ass!!!
45 DL021 : I think Cboy answered that one... but in case it wasn't clear....99% of the folks looking don't know much about the cars, and don't really know what
46 AsstChiefMark : They make plenty of profit in the service department. I must be unusual. I don't buy a expensive item without researching and completely understandin
47 ConcordeBoy : ...and in the event that they did know either of the above; that still doesn't help them much in terms of finance of comprehending auto profit/loss m
48 Post contains images Charger : I If someone speaks to me in a CONDESCENDING manner, I will without hesitation tell them to kiss my ass, I will not be spoken to in that manner by any
49 707guy : AssChiefMark - Funny thing is no matter how much research you do you'll never find out how much the dealer is making on the car you're buying. I'm sur
50 Post contains links Melpax : Idot dealership sales people are not confined to the US. I have never bought a car from a dealer. All my cars have come from auctions, where I have sa
51 Post contains images DL021 : Nothing to do with the salesforce or the new car department....it's the difference between fixed and variable operations.....different business cente
52 Braybuddy : I would have walked out, bought the car somewhere else and made a point of going back to those dealers, in the new car, asking them for a quote on a c
53 DL021 : Not really...how about this? "To find the car I want the most at a price I'm comfortable paying"..... is that a less confrontational way of setting o
54 Braybuddy : I was just being sarcastic. Why would a buyer want to be confrontational with a dealer, unless the dealer was rude or bad-mannered?
55 UPS707 : Part of the problem is that (just like anything else in life) there are good and bad salespeople (and customers too). I just bought a new Rav4 last we
56 Post contains links and images AsstChiefMark : They do. They call 911 to get an ambulance to come and pare their corns, clip their nails, or ask you to put a band-aid on a paper cut on their tongu
57 Post contains images KaiGywer : Took you this long to figure that one out
58 JetsGo : I skipped over this post and tried to continue reading on so I could address something else, but this one just reeks of stupidity. What exactly was y
59 AsstChiefMark : No. I would have respected him if he'd given an honest answer like, "Are you nuts? There's no way a Focus is as nice as a Mercedes."
60 JetsGo : Why does he have to answer a stupid question to gain your respect? I still would like to know what you gained by asking that question.
61 AsstChiefMark : I wanted proof that he wasn't a lying son of a bitch. You know, the general public trusts car salespeople about as much as they trust politicians, la
62 AA787823 : One thing that I hate that car dealers do (or salesmen) is to start pre-qualifing as soon as I step out of a car. The other day I stopped by a Ford de
63 JetsGo : So you ask him how to compare a Ford and a Mercedes? That is just stupid and you know it. You could have asked him to explain four wheel drive, or a
64 BristolFlyer : Man, you should have torn him a new one for saying that. What a terrible thing to say for a salesman.
65 AA787823 : If I was serious about buying, I would have been more pissed. I was more jess-lou-king.
66 AsstChiefMark : Not just me. My sister, brother, and one of my best friends all got fucked over. All by car salesmen who learned from Dale Carnegie that it's morally
67 DL021 : Some people go into those situations with that attitude Obviously you've never, ever been to a Dale Carnegie class, and I'd appreciate you stopping w
68 AsstChiefMark : Fair enough. You're right on the nose. For a few reasons. 1. The car salespeople who've knowingly taken advantage of my siblings, friend, and me were
69 DL021 : Don't blame the entire population for some bad apples, or for some misunderstandings. If a guy breaks his promise because he see's opportunity, then h
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