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Arrrrrrrrrrrrrrghhhh The Usps  
User currently offlineJycarlisle From , joined Dec 1969, posts, RR:
Posted (7 years 2 months 3 weeks 2 days 8 hours ago) and read 1237 times:

Hey everyone,

I sent out a very important envelope yesterday to arrive in JAX today before noon from NY and low and behold the damn thing was MISROUTED to Tallahassee. I know I sound like I am complaining for nothing but this envelope is a matter of my financial stability less alone my sanity in this world. I wouldnt complain if it were something much less important than this, however, I paid almost 20 bux to have this thing sent overnight. When I called up the USPS none of the reps were able to give me anymore additional information than what I could see online. I should get a refund for this. And remind myself never to send anything important overnight.

Ok I will stop my whining now. (Just thinking if I am going to have to pay a late fee of 700 bucks if that thing arrives on Saturday.)

43 replies: All unread, showing first 25:
 
User currently offlineAirfoilsguy From , joined Dec 1969, posts, RR:
Reply 1, posted (7 years 2 months 3 weeks 2 days 7 hours ago) and read 1215 times:

Should have used FedEx. I have used them countless times and have found their customer service to be great.

[Edited 2007-06-01 21:23:53]

User currently offlineTZ757300 From United States of America, joined Aug 2005, 2867 posts, RR: 6
Reply 2, posted (7 years 2 months 3 weeks 2 days 7 hours ago) and read 1195 times:

Quoting Airfoilsguy (Reply 1):
Should have used FedEx. I have used them countless times and have found their customer service to be great.

Their customer service is great, but their handling sucks big time. I've had 2 computers come to my house by them with cracks and holes in them, and countless other things damaged.

Quoting Jycarlisle (Thread starter):

I love USPS, I sent a thing to someone through Parcel Post and it got 2nd day shipping instead of the week long ground. Big grin

Seriously, I have never had a problem with them for anything domestic, using them for international...thats another story.



LETS GO MOUNTAINEERS!
User currently offlineAC773 From Canada, joined Nov 2005, 1730 posts, RR: 2
Reply 3, posted (7 years 2 months 3 weeks 2 days 7 hours ago) and read 1177 times:

Quoting Airfoilsguy (Reply 1):
Should have used FedEx

 checkmark  I can understand why you might have picked USPS though, you probably thought it'd be more expensive, right?

Actually, I looked up a quote for a standard shipping envelope (You know, the letter-size, cardboard ones) from NYC to JAX. For standard overnight it's about 19 bucks, and for priority overnight (guaranteed arrival by 10:30 AM) it's 21 bucks.

Bet you're kicking yourself now.  silly 



Better to be nouveau than never to have been riche at all.
User currently offlineColeplane From United States of America, joined Jan 2007, 172 posts, RR: 0
Reply 4, posted (7 years 2 months 3 weeks 2 days 1 hour ago) and read 1107 times:

May I share my experience with UPS since we're on this particular subject?

When my company transferred me from MN to TX, I insured a package with UPS up to $100. All of the contents were work related and included a marble desk pen set I'd received as a gift and numerous awards (what can I say, I'm good). I only insured it for $100 because if lost, most of the critical things were sentimental and couldn't be replaced.

Past due, I called and they informed me it had been signed for. I obtained the name, which was no one in our office, and the location. It turns out they had delivered it to the building next to ours and someone there had signed for it. Well, as you might imagine, no one there claimed receiving it. I recall them having signed for it, but I know sometimes people don't bother to actually check these deliveries. It seems UPS knows that to.

I'm pretty confident the package was either lost or damaged and this was a convenient way out for UPS.

UPS never reimbursed me one cent despite following all proper protocol in filing a claim - and the frickin' package was insured! Amazing, particularly since I nor anyone in our office signed for it. Very unprofessional and truly unacceptable.



"About a nine on the tension scale there Rupe."
User currently offlineAA61Hvy From United States of America, joined Nov 1999, 13977 posts, RR: 57
Reply 5, posted (7 years 2 months 3 weeks 2 days ago) and read 1104 times:

Quoting Airfoilsguy (Reply 1):
Should have used FedEx. I have used them countless times and have found their customer service to be great.



Quoting Coleplane (Reply 4):

UPS never reimbursed me one cent despite following all proper protocol in filing a claim - and the frickin' package was insured! Amazing, particularly since I nor anyone in our office signed for it. Very unprofessional and truly unacceptable

This is why I'm damn proud to work for FedEx.

As for 'insuring' your package, I can't speak for UPS, but with FedEx the first $100 is free (inherently declared on every package unless otherwise noted). Every $100 from then on is $.55.

In general if you are going to file a claim with a shipper when you receive the package make sure to keep the box and place the product back in there, take pictures and leave the product and box alone until otherwise noted by the shipper.

FedEx is not perfect by any means, but in shipping, we are the closest.

Okay enough work talk for me, it's Friday!



Go big or go home
User currently offlineAC773 From Canada, joined Nov 2005, 1730 posts, RR: 2
Reply 6, posted (7 years 2 months 3 weeks 2 days ago) and read 1095 times:

Quoting Coleplane (Reply 4):
May I share my experience with UPS since we're on this particular subject?

That reminds me of the time that UPS lost all those CitiBank customer files, spawning this hilarious mock slogan:  silly 




Better to be nouveau than never to have been riche at all.
User currently offlineTZ757300 From United States of America, joined Aug 2005, 2867 posts, RR: 6
Reply 7, posted (7 years 2 months 3 weeks 2 days ago) and read 1089 times:

Quoting Coleplane (Reply 4):
May I share my experience with UPS since we're on this particular subject?

Isn't the subject USPS?



LETS GO MOUNTAINEERS!
User currently offlineColeplane From United States of America, joined Jan 2007, 172 posts, RR: 0
Reply 8, posted (7 years 2 months 3 weeks 2 days ago) and read 1083 times:

Quoting AA61Hvy (Reply 5):
FedEx is not perfect by any means, but in shipping, we are the closest.

 checkmark 



"About a nine on the tension scale there Rupe."
User currently offlineColeplane From United States of America, joined Jan 2007, 172 posts, RR: 0
Reply 9, posted (7 years 2 months 3 weeks 1 day 23 hours ago) and read 1075 times:

Quoting TZ757300 (Reply 7):
Isn't the subject USPS?

True, but I think we're still on topic. I'm interested in anyone's experiences with air freight whether it's USPS, FedEx, UPS, Gemini, etc.



"About a nine on the tension scale there Rupe."
User currently offlineORFflyer From , joined Dec 1969, posts, RR:
Reply 10, posted (7 years 2 months 3 weeks 1 day 23 hours ago) and read 1071 times:

Quoting Airfoilsguy (Reply 1):
Should have used FedEx.

Them or UPS - Domestically they both are about the same, with UPS being a little cheaper if you have a good account rep that has built you a good rate package.

Quoting Coleplane (Reply 9):
I'm interested in anyone's experiences with air freight

For air freight, it really depends on the package sizes and weights. I ship mostly pallet size shipments via air freight, sometimes 6, 8, 10 at a time. I use the parcel carriers for all "box" shipments. I ship all over the world, spending over a quarter of a million dollars a year just in shipping. Send me an email via my profile if you would like any more info.


User currently offlineMham001 From United States of America, joined Feb 2005, 3605 posts, RR: 3
Reply 11, posted (7 years 2 months 3 weeks 1 day 23 hours ago) and read 1063 times:

Oh there is a vast difference. First off, there is Fedex and there is Fedex Ground. Two very different entities. If you want your package mangled, dented, dropped and generally abused, but at a cheap price, go for Fedex Ground. UPS can be pretty reliable but I prefer USPS for smaller packages mainly because of my own address issues.

User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 12, posted (7 years 2 months 3 weeks 1 day 23 hours ago) and read 1060 times:

I am surprised no one has brought up DHL. THEY seems to be the MOST reliable...


"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineTZ757300 From United States of America, joined Aug 2005, 2867 posts, RR: 6
Reply 13, posted (7 years 2 months 3 weeks 1 day 22 hours ago) and read 1060 times:

Quoting Boston92 (Reply 12):
THEY seems to be the MOST reliable...

It is, I haven't had a problem for all the times I have used them.



LETS GO MOUNTAINEERS!
User currently offlineHalcyon From , joined Dec 1969, posts, RR:
Reply 14, posted (7 years 2 months 3 weeks 1 day 22 hours ago) and read 1054 times:

Quoting Boston92 (Reply 12):

DHL=USPS by the time it gets to my state. Literally. And without warning.


User currently offlineDavestanKSAN From United States of America, joined Sep 2005, 1678 posts, RR: 13
Reply 15, posted (7 years 2 months 3 weeks 1 day 22 hours ago) and read 1045 times:

Quoting Halcyon (Reply 14):

Does Montana even have contact with the outside world??  duck   silly 

Dave



Yesterday we've sinned, today we move towards God. Touch the sky....love and respect...Safe Star!
User currently offlineHalcyon From , joined Dec 1969, posts, RR:
Reply 16, posted (7 years 2 months 3 weeks 1 day 22 hours ago) and read 1043 times:

Quoting DavestanKSAN (Reply 15):

No, no, we don't. That is a good point. But we all know that the Outside World is terrible, because It apparently consists of three things:
USPS
The Tourist
The Californian.

Or at least that's what many here think.  Wink

Lucas

PS-Many Montanians find themselves allergic to Californians, although I try to convince them it's just a disorder of their immune systems.


User currently offlineDavestanKSAN From United States of America, joined Sep 2005, 1678 posts, RR: 13
Reply 17, posted (7 years 2 months 3 weeks 1 day 21 hours ago) and read 1034 times:

 laughing  Touche. But how could the good Montanians be allergic to us Californians when I am a Californian? Perhaps I should send you a shirt with my face on it so that your fellow Montanians can acclimate themselves to our wonderful citizens. YES?

Can you imagine....poor Montanians, lol.

When are you two coming out here btw.

Dave



Yesterday we've sinned, today we move towards God. Touch the sky....love and respect...Safe Star!
User currently offlineCaptainJon From , joined Dec 1969, posts, RR:
Reply 18, posted (7 years 2 months 3 weeks 1 day 21 hours ago) and read 1029 times:

I've read USPS Express Mail contracts with FedEx to do the actual delivering and what not. Don't know more than that, read it in some article a rather long time ago.

User currently offlineFXramper From United States of America, joined Dec 2005, 7247 posts, RR: 85
Reply 19, posted (7 years 2 months 3 weeks 1 day 21 hours ago) and read 1012 times:
Support Airliners.net - become a First Class Member!

Quoting Airfoilsguy (Reply 1):
Should have used FedEx

 checkmark 

Quoting TZ757300 (Reply 2):
but their handling sucks big time



Quoting AA61Hvy (Reply 5):
This is why I'm damn proud to work for FedEx.

Preaching to the choir brother. Amen!  bouncy 


User currently offlineHalcyon From , joined Dec 1969, posts, RR:
Reply 20, posted (7 years 2 months 3 weeks 1 day 21 hours ago) and read 1011 times:

Quoting DavestanKSAN (Reply 17):

Oh, you must remember that I am actually from Georgia! Born in Atlanta, lived in Atlanta, certainly not allergic to people from other states.  Wink As for when we'll get down there, I might actually do so within the next year. My lady's family is there you know, and she goes there about once a year. I'd have to use a free ticket or nonrev though. I believe that they live out near La Mesa or something like that. I'd love to come though.

Quoting CaptainJon (Reply 18):

And I suppose that they can do the opposite of that contract too (UPS, FedEx, DHL, etc.) if there is not service in that area?


Lucas

PS-

Quoting DavestanKSAN (Reply 17):
Perhaps I should send you a shirt with my face on it so that your fellow Montanians can acclimate themselves to our wonderful citizens. YES?

That might work, but imagine how much I'd be sneezed on.  covereyes 


User currently offlineBoeing744 From Canada, joined Jun 2005, 1833 posts, RR: 23
Reply 21, posted (7 years 2 months 3 weeks 1 day 21 hours ago) and read 1009 times:

Oh man, I can totally feel for you on this one. I had a very similar experience with Canada post. Back in January I had to send my passport to Ottawa for an Austrian visa. Because of previous travel arrangements, I could only send it 20 days before, which was below the recommended time. I paid about 25 bucks for Canada Post's "Priority Courier Service". They guaranteed that it would get from Victoria to Ottawa by noon the next day, but it ended up being 3 days delayed. Luckily the Austrian Embassy was super fast in processing my application, and I had my passport back within just a few days. That doesn't mean that Canada Post didn't drive me crazy those couple days! If my passport hadn't gotten there or been returned on time, I wouldn't have been able to travel, costing me lots of money to change the (non-changable) flights...

User currently offlineHa763 From United States of America, joined Jan 2003, 3655 posts, RR: 5
Reply 22, posted (7 years 2 months 3 weeks 1 day 20 hours ago) and read 1001 times:
Support Airliners.net - become a First Class Member!

Quoting Airfoilsguy (Reply 1):
Should have used FedEx.

Well, the USPS does use FX for transporting domestic Express and Priority mail.

The question is where did the error occur.


User currently offlineAsuflyer05 From United States of America, joined Feb 2004, 2371 posts, RR: 3
Reply 23, posted (7 years 2 months 3 weeks 1 day 9 hours ago) and read 957 times:

If you sent it "Express Mail" and it was guaranteed to be there on Friday they will refund the money.

In my experience if I send something out (like a check) and it arrives late because of the USPS or FX or UPS or DHL, the company is usually pretty good it about seeing as most places won't process it until Monday.


User currently offlineAirfoilsguy From , joined Dec 1969, posts, RR:
Reply 24, posted (7 years 2 months 3 weeks 1 day 8 hours ago) and read 940 times:

Quoting Boston92 (Reply 12):
I am surprised no one has brought up DHL. THEY seems to be the MOST reliable...

Where I used to work I shipped about 2 palettes a day by FedEx from Ohio to Mexico. Once there was a hurricane that had shut down FedEx Florida operation. (shipments go Ohio to Tennessee to Florida to Mexico). I give FedEx credit for telling me that they were shitting down ahead of time, but we had to ship product. Well I tried DHL. They guaranteed a 3 day delivery despite the hurricane. (We got 2 day with FedEx.) Well DHL proceeded to lose our entire shipment for 2 weeks. I had everyone in my company from my boss to the president calling me wanting to know how " I " lost the shipment. Well to make a long story short I will NEVER use DHL again


25 KaiGywer : Never had a problem with them. I was gonna do that, but you beat me to it. Every time my Dell broke down, I would ship it DHL from Mankato,MN to Aust
26 Dougloid : I've been buying and selling on eBay since 1998 and have shipped items all over the world and I've used Fedex, Fedex ground, USPS and UPS. The service
27 Swatpamike : Hello All Funny, I ship stuff I sell on eBay all the time international by USPS. No problems ever. You are both correct. When WN still shipped mail fo
28 Post contains images Mexicana757 : Well USPS hasn't yet deliver a package I sent to the Netherlands. And that was over two weeks ago. I dont know if its a problem here or with the mail
29 KaiGywer : Did you make sure they didn't send it surface? Sometimes the price is almost the same for surface and air.
30 F9Widebody : Can't say that UPS will be cheaper....any shipping company you have a negotiated rate will be "cheaper" than list rate....
31 Post contains images Mexicana757 : You know what I didn't pay attention to that. But on my receipt it says first class international. And I just checked USPS.com and it says it varies
32 ORFflyer : Yes I can. Quite simply, they are cheaper by about 11%. I have negotiated rates with all of them. The same criteria was presented to all for their co
33 AA61Hvy : UPS also has more damaged packages, more accessorial fees that are listed vaguely on the invoice, has more stolen packages, and their packages are ha
34 ORFflyer : Of course they do, they handle probably more than three times the number of packages. I'd be curious to see those numbers proportionately applied. FE
35 DeltaDC9 : I ran a concert stagelighting company for 20 years. We used UPS exclusively until the strike in the late 90s. We had just ordered about 20K worth of
36 Post contains images Redngold : I have a big beef with UPS. My medical service company for at-home equipment sends everything by UPS, signature required. You have to be home to recei
37 Post contains images AA61Hvy : Statiscally FedEx is the most reliable in the industry at 98% on time delivery What's a good discount to you? 20%? I know you're not bashing FX, I'm
38 UN_B732 : FedEx and UPS overnight are a few more bucks than USPS overnight, but honestly, maybe 20% of the stuff I send USPS overnight makes it on time, with Fe
39 ME AVN FAN : - You ought to realize TWO things. First of all, a fairly tiny mistake anywhere can result in a fatal outcome. Tracing in such cases is difficult. Se
40 F9Widebody : For your situation.....not in all. There are so many variables...where you are based, whether you ship primarily express or ground, domestic or inter
41 DeltaDC9 : So what you are saying is that 80% of the time you ship for free via USPS. Sounds like a deal to me!
42 Post contains images KaiGywer : Haha, nice way to look at it
43 ORFflyer : I certainly can for my shipping needs, I have negotiated rates with most of them, and UPS is in fact cheaper for me. We've never talked about "on tim
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