Jycarlisle From , joined Dec 1969, posts, RR: Posted (8 years 4 months 1 week 4 days ago) and read 1337 times:
I sent out a very important envelope yesterday to arrive in JAX today before noon from NY and low and behold the damn thing was MISROUTED to Tallahassee. I know I sound like I am complaining for nothing but this envelope is a matter of my financial stability less alone my sanity in this world. I wouldnt complain if it were something much less important than this, however, I paid almost 20 bux to have this thing sent overnight. When I called up the USPS none of the reps were able to give me anymore additional information than what I could see online. I should get a refund for this. And remind myself never to send anything important overnight.
Ok I will stop my whining now. (Just thinking if I am going to have to pay a late fee of 700 bucks if that thing arrives on Saturday.)
I can understand why you might have picked USPS though, you probably thought it'd be more expensive, right?
Actually, I looked up a quote for a standard shipping envelope (You know, the letter-size, cardboard ones) from NYC to JAX. For standard overnight it's about 19 bucks, and for priority overnight (guaranteed arrival by 10:30 AM) it's 21 bucks.
Bet you're kicking yourself now.
Better to be nouveau than never to have been riche at all.
Coleplane From United States of America, joined Jan 2007, 172 posts, RR: 0
Reply 4, posted (8 years 4 months 1 week 3 days 17 hours ago) and read 1207 times:
May I share my experience with UPS since we're on this particular subject?
When my company transferred me from MN to TX, I insured a package with UPS up to $100. All of the contents were work related and included a marble desk pen set I'd received as a gift and numerous awards (what can I say, I'm good). I only insured it for $100 because if lost, most of the critical things were sentimental and couldn't be replaced.
Past due, I called and they informed me it had been signed for. I obtained the name, which was no one in our office, and the location. It turns out they had delivered it to the building next to ours and someone there had signed for it. Well, as you might imagine, no one there claimed receiving it. I recall them having signed for it, but I know sometimes people don't bother to actually check these deliveries. It seems UPS knows that to.
I'm pretty confident the package was either lost or damaged and this was a convenient way out for UPS.
UPS never reimbursed me one cent despite following all proper protocol in filing a claim - and the frickin' package was insured! Amazing, particularly since I nor anyone in our office signed for it. Very unprofessional and truly unacceptable.
AA61Hvy From United States of America, joined Nov 1999, 13977 posts, RR: 55
Reply 5, posted (8 years 4 months 1 week 3 days 17 hours ago) and read 1204 times:
Quoting Airfoilsguy (Reply 1): Should have used FedEx. I have used them countless times and have found their customer service to be great.
Quoting Coleplane (Reply 4):
UPS never reimbursed me one cent despite following all proper protocol in filing a claim - and the frickin' package was insured! Amazing, particularly since I nor anyone in our office signed for it. Very unprofessional and truly unacceptable
This is why I'm damn proud to work for FedEx.
As for 'insuring' your package, I can't speak for UPS, but with FedEx the first $100 is free (inherently declared on every package unless otherwise noted). Every $100 from then on is $.55.
In general if you are going to file a claim with a shipper when you receive the package make sure to keep the box and place the product back in there, take pictures and leave the product and box alone until otherwise noted by the shipper.
FedEx is not perfect by any means, but in shipping, we are the closest.
Them or UPS - Domestically they both are about the same, with UPS being a little cheaper if you have a good account rep that has built you a good rate package.
Quoting Coleplane (Reply 9): I'm interested in anyone's experiences with air freight
For air freight, it really depends on the package sizes and weights. I ship mostly pallet size shipments via air freight, sometimes 6, 8, 10 at a time. I use the parcel carriers for all "box" shipments. I ship all over the world, spending over a quarter of a million dollars a year just in shipping. Send me an email via my profile if you would like any more info.
Mham001 From United States of America, joined Feb 2005, 4081 posts, RR: 3
Reply 11, posted (8 years 4 months 1 week 3 days 15 hours ago) and read 1163 times:
Oh there is a vast difference. First off, there is Fedex and there is Fedex Ground. Two very different entities. If you want your package mangled, dented, dropped and generally abused, but at a cheap price, go for Fedex Ground. UPS can be pretty reliable but I prefer USPS for smaller packages mainly because of my own address issues.