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Quick Ebay Feedback Question  
User currently offlineAloges From Germany, joined Jan 2006, 8702 posts, RR: 43
Posted (7 years 2 weeks 2 days 13 hours ago) and read 1225 times:

Hi all,

just a short question regarding feedback on eBay: if you buy something from a private seller, he charges you the exact amount advertised for shipping, ships the item exactly as described in record time, gives you its tracking number and leaves very positive feedback, do you have a point bitching about the shipping & handling charge and giving "neutral" feedback?

I'm just a bit irked by this one pinhead.  irked 


Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
23 replies: All unread, jump to last
 
User currently offlineAloges From Germany, joined Jan 2006, 8702 posts, RR: 43
Reply 1, posted (7 years 2 weeks 2 days 13 hours ago) and read 1222 times:

I forgot to add: said seller also includes a free add-on to the item you just bought... and still, you complain.


Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineFreckles From United Kingdom, joined Jun 2007, 386 posts, RR: 8
Reply 2, posted (7 years 2 weeks 2 days 13 hours ago) and read 1221 times:

No, leave positive, but in the comment: mention the shipping price.

Alex


User currently offlineZakHH From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 2 weeks 2 days 13 hours ago) and read 1211 times:

Quoting Aloges (Thread starter):
I'm just a bit irked by this one pinhead.

At least, you got neutral.

I once sold a computer game to a dickhead, who gave me negative feedback 2 weeks later, because he "didn't like the game"...  faint 


User currently offlineAloges From Germany, joined Jan 2006, 8702 posts, RR: 43
Reply 4, posted (7 years 2 weeks 2 days 12 hours ago) and read 1211 times:

Quoting Freckles (Reply 2):
No, leave positive, but in the comment: mention the shipping price.

That's what he should have done, thank you. I thought I was alone with that opinion for a second. But never you mind, he knew better and called the shipping charge he had obviously agreed to pay "extortionate" after I had left him positive feedback. Good for him, at least he got a free DSL Splitter out of the deal.  sarcastic  So, should I ever feel the urge to work in the retail business, I'll just remember there are a lot of people like that and look for a different career opportunity.



Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineTrav110 From Canada, joined Jun 2005, 536 posts, RR: 3
Reply 5, posted (7 years 2 weeks 2 days 12 hours ago) and read 1209 times:

I'd most likely leave a positive. Anything other can mar his feedback (which is a pain in the @ss to deal with, as a seller). Also, If you didn't agree with the shipping price, why did you purchase the item? I've noticed lately, though, that some sellers like to advertise some high-ish dollar items at incredible Buy it Now prices, only to tack on a ridiculous shipping and "handling" fee, anywhere from $75-$150. Was that the case in this auction? If not, I agree with Freckles. Leave a positive, but make note of the shipping price as you leave your comment.

User currently offlineMoo From Falkland Islands, joined May 2007, 3910 posts, RR: 4
Reply 6, posted (7 years 2 weeks 2 days 12 hours ago) and read 1209 times:

No, the shipping costs were advertised prior to you making the commitment - if you had an issue with the shipping costs, you were quite welcome to not make the purchase.

User currently offlineAloges From Germany, joined Jan 2006, 8702 posts, RR: 43
Reply 7, posted (7 years 2 weeks 2 days 12 hours ago) and read 1206 times:

Quoting ZakHH (Reply 3):
At least, you got neutral.

I once sold a computer game to a dickhead, who gave me negative feedback 2 weeks later, because he "didn't like the game"...  faint 

Yeah... something else that I don't like: people who you've given feedback a day or two after the transaction who need weeks to return it. Come on, it's just a few clicks!

As for computer games: the only time I became the victim of eBay fraud was when I bought a game for €10 there. I was much too patient with the seller, who never returned my e-mails, so when I had finally had enough, I couldn't even use any of the buyer protection stuff they have and was left only with giving negative feedback.  banghead 



Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineAloges From Germany, joined Jan 2006, 8702 posts, RR: 43
Reply 8, posted (7 years 2 weeks 2 days 12 hours ago) and read 1200 times:

Quoting Trav110 (Reply 5):
If you didn't agree with the shipping price, why did you purchase the item?

Thank you, thank you... exactly my thoughts.

Quoting Trav110 (Reply 5):
Was that the case in this auction?

I was the seller and got the worse of the deal. The item was €25 "buy it now" plus €9 for shipping and handling. Regular postage is €6,90 and the (sturdy) cardboard box you can buy - and I did buy - at the post office is €1,99. So even though I bought postage online, which was €6, I made a "profit" of one outrageous single Euro and an even more egregious cent - the former of which was conveniently eaten up by the PayPal charge.

Quoting Moo (Reply 6):
No, the shipping costs were advertised prior to you making the commitment - if you had an issue with the shipping costs, you were quite welcome to not make the purchase.

 checkmark  Should have made it clearer, I was the seller and tried to write it from the buyer's perspective in the OP.



Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineTrav110 From Canada, joined Jun 2005, 536 posts, RR: 3
Reply 9, posted (7 years 2 weeks 2 days 12 hours ago) and read 1187 times:

Quoting Aloges (Reply 8):

Oh! Sorry for the misunderstanding.

Some purchasers can be dicks. If I were you, I'd send him a curt message invoicing what was included in the €9 S&H charge, as well as posting a follow-up on that particular feedback in your feedback profile.


User currently offlineBA757 From United Kingdom, joined Dec 2003, 2832 posts, RR: 14
Reply 10, posted (7 years 2 weeks 2 days 12 hours ago) and read 1185 times:

Quoting Trav110 (Reply 5):
I've noticed lately, though, that some sellers like to advertise some high-ish dollar items at incredible Buy it Now prices, only to tack on a ridiculous shipping and "handling" fee, anywhere from $75-$150.

Yeah because they don't pay Ebay fees on shipping charges, thats why.


User currently offlineAloges From Germany, joined Jan 2006, 8702 posts, RR: 43
Reply 11, posted (7 years 2 weeks 2 days 12 hours ago) and read 1178 times:

Quoting Trav110 (Reply 9):
If I were you, I'd send him a curt message invoicing what was included in the €9 S&H charge

I was thinking about that, along the lines of "Please explain how this is 'extortionate'!" God, some people are stingy  censored !

Quoting Trav110 (Reply 9):
as well as posting a follow-up on that particular feedback in your feedback profile.

Did so immediately, I said the S&H charge had been made explicitly clear and that the "extortion" comment was audacious. The less-than-politically correct parts of my mind are envisioning a lonesome 30-something in a track suit, on welfare, making a few extra "black" bucks installing DSL equipment in other people's homes as my buyer, living at his mother's enjoying a very strong sense of entitlement.

Yeah... I know that's a bit OTT.  Silly



Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineTrav110 From Canada, joined Jun 2005, 536 posts, RR: 3
Reply 12, posted (7 years 2 weeks 2 days 12 hours ago) and read 1175 times:

Quoting Aloges (Reply 11):
The less-than-politically correct parts of my mind are envisioning a lonesome 30-something in a track suit, on welfare, making a few extra "black" bucks installing DSL equipment in other people's homes as my buyer, living at his mother's enjoying a very strong sense of entitlement.

 rotfl  Very nice!


User currently offlineAloges From Germany, joined Jan 2006, 8702 posts, RR: 43
Reply 13, posted (7 years 2 weeks 2 days 9 hours ago) and read 1145 times:

Ugh... damnit! I googled the guy and one of the first results was his second eBay profile. So he's a commercial reseller with a private profile for his bargain hunting, and judging from the comments I'm not the first he's played foul with.  banghead 


Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineBeefer From United States of America, joined Jun 2003, 390 posts, RR: 0
Reply 14, posted (7 years 2 weeks 2 days 9 hours ago) and read 1132 times:

Like somebody else said at least you got a neutral from the person and not a negative.

We have about 2400 transactions on eBay as sellers. We have ONE negative feedback. This was from a lady who bought an item from us that cost her $1.99, and that includes the shipping cost. She left us a negative because she said it "wasn't what she thought it would be".

We were more than happy to give her a negative in return.


User currently offlineMoo From Falkland Islands, joined May 2007, 3910 posts, RR: 4
Reply 15, posted (7 years 2 weeks 2 days 9 hours ago) and read 1132 times:

Quoting Aloges (Reply 13):
Ugh... damnit! I googled the guy and one of the first results was his second eBay profile. So he's a commercial reseller with a private profile for his bargain hunting, and judging from the comments I'm not the first he's played foul with.

Report him, thats foul play!

On another note, Ive just had the most aweful time trying to pay someone in Germany who doesn't accept Paypal, Cheques or money orders, just bank transfer (twice the cost of the actual item to make the transfer itself) or money via registered letter.


User currently offlineBA757 From United Kingdom, joined Dec 2003, 2832 posts, RR: 14
Reply 16, posted (7 years 2 weeks 2 days 9 hours ago) and read 1124 times:

Quoting Moo (Reply 15):
On another note, Ive just had the most aweful time trying to pay someone in Germany who doesn't accept Paypal, Cheques or money orders, just bank transfer (twice the cost of the actual item to make the transfer itself) or money via registered letter.

You didn't have to bid on it - just try looking at his accepted payment methods before bidding.


User currently offlineMoo From Falkland Islands, joined May 2007, 3910 posts, RR: 4
Reply 17, posted (7 years 2 weeks 2 days 9 hours ago) and read 1120 times:

Quoting BA757 (Reply 16):
You didn't have to bid on it - just try looking at his accepted payment methods before bidding.

I actually did, his auction had paypal as one of the options but it had been disabled at some point (no, its not a scam, I have been in contact with other people that have won auctions recently from him and got their goods).


User currently offlineAloges From Germany, joined Jan 2006, 8702 posts, RR: 43
Reply 18, posted (7 years 2 weeks 2 days 8 hours ago) and read 1118 times:

Quoting Moo (Reply 15):
Report him, thats foul play!

I've just asked eBay if it's OK with their policies to do what he's doing. I hope it's not, but fear it is. And sweet heavens, it's complicated to drop them an e-mail!



Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineNoUFO From Germany, joined Apr 2001, 7951 posts, RR: 12
Reply 19, posted (7 years 2 weeks 2 days 7 hours ago) and read 1106 times:

Quoting Aloges (Reply 18):
And sweet heavens, it's complicated to drop them an e-mail!

Same with PayPal, eBay's subsidiary. A friend applied for a job and although the vacant position was advertised, he literally needed one or two days to find out where to apply. The advert was published without any contact information whatsoever and the help desk or whatever that was he called, had no clue. Scheißladen.



I support the right to arm bears
User currently offlineSv2008 From United Kingdom, joined Aug 2006, 622 posts, RR: 0
Reply 20, posted (7 years 2 weeks 2 days 7 hours ago) and read 1101 times:

Quoting Moo (Reply 6):
No, the shipping costs were advertised prior to you making the commitment - if you had an issue with the shipping costs, you were quite welcome to not make the purchase.

Agreed; I often estimate costs for unusual items, but it's made clear what those costs are by the bid button - don't like it, don't bid! It's not like you set the charges after they have bought it usually.

Only if you don't set the price for P+P before, and they then buy, then they can expect reasonable extra costs (or decline to buy the item).


User currently offlineAloges From Germany, joined Jan 2006, 8702 posts, RR: 43
Reply 21, posted (7 years 2 weeks 2 days 7 hours ago) and read 1101 times:

I've got to admit the guy has some cheek - writes me back and says that

a) "including" the PayPal charge in S&H was "forbidden" - good job I never did, then.
b) the parcel service most of his clients use was cheaper - and? FR is cheaper than LH, too!
c) the box the original item (DSL router) was originally sold in can easily be wrapped in paper as a parcel - gee, how would I have included the bloody second box containing his free splitter? And what would he have said if the original box had been damaged in the process?
d) I should be glad he didn't give me negative feedback!!!

What an arsehole... so the lesson is: if there's anything peculiar in the profile of a buyer, such as many near identical purchases like in this case, be wary!



Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlinePhilGil From United States of America, joined Jan 2005, 249 posts, RR: 1
Reply 22, posted (7 years 2 weeks 2 days 5 hours ago) and read 1084 times:

When I purchase on ebay (or anywhere online) I always consider my total cost for the item to be the purchase price plus shipping/handling. It doesn’t matter to me whether I’m buying a $1 item and paying $4 for shipping or a $4 item with $1 shipping, the item still costs $5. I think it’s a bit dishonest to charge excessive shipping (not saying you did, Aloges), but I would never consider leaving negative feedback if I agreed to the cost.

Here in the US you can respond to feedback and your response will be displayed below the negative/neutral feedback left for you – don’t know whether that functionality is available worldwide. Just make it very businesslike so you don’t come off sounding like a jerk.


User currently offlineSv2008 From United Kingdom, joined Aug 2006, 622 posts, RR: 0
Reply 23, posted (7 years 2 weeks 2 days 3 hours ago) and read 1067 times:

Quoting PhilGil (Reply 22):
don’t know whether that functionality is available worldwide.

It is. I used it yesterday.


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