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Customer Service; Then And Today  
User currently offlineMCOflyer From United States of America, joined Jun 2006, 8653 posts, RR: 15
Posted (6 years 7 months 6 days 7 hours ago) and read 1782 times:

Today, I started to think how the customer service industry is changing. Back in the day, an employee would greet you by your name. Today, it is a simple hello sir or mam. While people are still polite, they are not polite like they used to be in the day. For example, some employee might cuss you out if you do not say the right answer. Now my question is what companies provide the good customer service and which ones do you guys avoid. For me:

Best Customer service:

Starbucks
Papa Johns
Wachovia bank
Progressive auto insurance
Some Publix's
Rave theaters
Subway
Boniface Hires Dodge


Worse:
You fill in the blank


Never be afraid to stand up for who you are.
24 replies: All unread, jump to last
 
User currently offlineJBLUA320 From United States of America, joined May 2002, 3179 posts, RR: 19
Reply 1, posted (6 years 7 months 6 days 6 hours ago) and read 1767 times:
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I'd have to agree with Starbucks. They have always been kind to me, and make an effort to remember who I am every time I stop in to my local spot. A lot of times, they know exactly what I want. I tried to not buy into the Starbucks craze and instead support the Mom & Pop locations, but none of them really compare both in service and in taste.

Also, it's a local thing... but for my car care needs, I always take my car to STS. They are friendly, fast and reliable. They have never made a false suggestion or tried to squeeze more money out of me than is required for the car. Down here in North Carolina, I've had similar experiences at Merchants, but still, STS back home in NJ is king!

JBLU


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 2, posted (6 years 7 months 6 days 4 hours ago) and read 1731 times:

On the airline front, "best" would be Continental (always professional and courteous), worst would be either Northwest (consistently indifferent, rarely courteous) or Delta (whom I've gone out of my way to avoid with since I had a supervisor start screaming at me)

The salon I have my hair cut at has Customer Relationship Management (CRM) down, always greets me by name before I'm fully inside the door

Radio Shack also greets you when you're inside the door but never by name and always as a front for an overdone cell phone sales pitch (so I rarely go there unless I'm desparate) [I've learned that the best appoach is to just grunt-and-ignore.]

Home Depot is...erm...if you can find someone...tolerable.

In-N-Out Burger (a family-owned chain in California) is fantastic at both the store and corporate level. And the food is pretty damn good too.

Dell Enterprise/Government and Gold support is good. SMB/Home is worse than dog s---

The Apple Store isn't bad, but is frequently understaffed.

Best Buy is just abysmal.

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineDesertJets From United States of America, joined Feb 2000, 7758 posts, RR: 16
Reply 3, posted (6 years 7 months 6 days 4 hours ago) and read 1719 times:



Quoting MCOflyer (Thread starter):
Back in the day, an employee would greet you by your name. Today, it is a simple hello sir or mam. While people are still polite, they are not polite like they used to be in the day.

Given that you are younger than me by nearly a decade, when was back in the day????

In an era of big box stores and fast service I am don't think much personalized service exists these days. But you certainly see folks that are regulars getting that sort of recognition. Franky I think politeness goes a long way. In my brief stint in retail I always found that it was worth my effort to greet people and be generally nice and friendly.



As for some examples,

Last week I was flying out of Charlotte on US1642 and the gate agent thanked each person by name as she scanned each boarding card. Typically went like "have a nice trip, Mr. Smith...." Not necessary but a really nice touch.

There is a guy who works the deli at Kroger that is a complete ham (pun not fully intended). He is very talkative and engages all the customers waiting at the counter. Which is a nice departure from most everyone else in the place that is either brain dead or mildly retarded.

My local Five Guys Burger is pretty good... whoever is working the cash register is pretty outgoing and friendly.

Waffle House is always an interesting place. Really depends on who works there. I've been and had shitty service. Other times and locations I get the waitress who is calling you hun and topping off your coffee before you need to ask.



Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
User currently offlineAirTranTUS From , joined Dec 1969, posts, RR:
Reply 4, posted (6 years 7 months 6 days 2 hours ago) and read 1702 times:



Quoting Lincoln (Reply 2):
Best Buy is just abysmal.

I was at one a week ago in Tucson and employees were very helpful: asking if I needed help and actually helping when I did.


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 5, posted (6 years 7 months 6 days 2 hours ago) and read 1696 times:



Quoting AirTranTUS (Reply 4):
I was at one a week ago in Tucson and employees were very helpful: asking if I needed help and actually helping when I did.

Then it must be a regional thing... I've been in 2 of them out here (CLE-region) and _if_ I can find anyone they usually can't answer my question [and please don't tell me that "Do you have this in stock?" is too complicated]

I think I've figured out that all 5 or 6 people on the floor are usually huddled in one corner of the store discussing sports. The trick is figuringng out which corner.

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineFoppishbum From Taiwan, joined Mar 2006, 807 posts, RR: 0
Reply 6, posted (6 years 7 months 6 days 2 hours ago) and read 1694 times:

Starbucks  bigthumbsup  . Because I've gone to this one Starbucks for the past,hrm, almost 4 years now, when I step in the store, they know what I want already (I always get this specific drink). I don't even need to order...lol! Big grin

If you're including telephone customer services,  Yeah sure sometimes I just can't understand their English and sometimes it gets prety frustrating if you'll have to repeat your address five thousand times.  sigh 



I'm a TAIWANESE-American living in NYC and LA.
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 7, posted (6 years 7 months 6 days 2 hours ago) and read 1688 times:



Quoting Foppishbum (Reply 6):
If you're including telephone customer services, sometimes I just can't understand their English and sometimes it gets prety frustrating if you'll have to repeat your address five thousand times.

"Yes, the confirmation number is Charile Niner Two Bravo Victor Tango Lima"
"The last name is King [hyphen] Cliby. Kilo India November Golf HYPHEN Charile Lima India Bravo Yankee." usually does the trick, though I continue to be amazed by the number of people who have no idea what a "hypen" is.

But then again, I'm hard enough to understand in person. Funny thing is I sound perfectly normal to me  Wink

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineDesertJets From United States of America, joined Feb 2000, 7758 posts, RR: 16
Reply 8, posted (6 years 7 months 6 days 2 hours ago) and read 1687 times:



Quoting Lincoln (Reply 5):
Then it must be a regional thing... I've been in 2 of them out here (CLE-region) and _if_ I can find anyone they usually can't answer my question [and please don't tell me that "Do you have this in stock?" is too complicated]

I think I've figured out that all 5 or 6 people on the floor are usually huddled in one corner of the store discussing sports. The trick is figuringng out which corner.

Frankly best buy has never been about customer service. By going w/ a non-commission sales force from day one the staff on the floor has been relegated to stocking merchandise and pulling merchandise for the customer. Which is all fine and dandy for those of us who research our product purchases ahead of time and know exactly what we want.... but when we need real information about product somebody that has been trained to sell the product is usually in a better position to get you the information and the eventual sale.



Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
User currently offlineN74jw From , joined Dec 1969, posts, RR:
Reply 9, posted (6 years 7 months 6 days 2 hours ago) and read 1686 times:



Quoting Lincoln (Reply 2):
Home Depot is...erm...if you can find someone...tolerable.

 thumbsup  There is a Home Depot & a Lowe's not less than five miles from each other. I go to Lowe, the folks are friendlier and the store is laid out in a manner that makes things easy to find.

Quoting DesertJets (Reply 3):
But you certainly see folks that are regulars getting that sort of recognition.

I see that many places. I have had my oil changed at the same place for six years now, they know me buy name, and they know the truck. That is why I go back...

I think the response one gets is often based on how one looks. Many times I think, that if I was attractive or dressed better, I would get better service.


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 10, posted (6 years 7 months 6 days 2 hours ago) and read 1677 times:

Customer Service ? Must be an American thing (surly Gallic shrug)

Signed,
France

 Smile


User currently offlineDavestanKSAN From United States of America, joined Sep 2005, 1678 posts, RR: 14
Reply 11, posted (6 years 7 months 6 days 2 hours ago) and read 1666 times:



Quoting JGPH1A (Reply 10):
(surly Gallic shrug)

Perhaps a breath mint would help customers around you? YES?

Dave



Yesterday we've sinned, today we move towards God. Touch the sky....love and respect...Safe Star!
User currently offlineSW733 From United States of America, joined Feb 2004, 6293 posts, RR: 9
Reply 12, posted (6 years 7 months 6 days 1 hour ago) and read 1651 times:

I'll focus on American companies here...

Starbucks is pretty good, but from my experience, Caribou Coffee is definitely better - service and taste. If only that had one by my house...

Best Buy is pretty good too...I've been to them in lots of places...Chicago, Kansas City, Huntsville AL, Atlanta, Columbus OH, Los Angeles, Fort Worth, San Diego, Orlando, Tampa, and a few more...and have always been happy with their service. I guess people in Cleveland are just rude  Wink

Most Honda dealerships I have been to are pretty good, especially compared to a few others I have visted (Dodge, Jeep, BMW, and Ford come to mind).

Enterprise Rent-A-Car, as someone mentioned earlier, is fairly good...not amazing, but fairly good. However, I had a few experiences that were horrible, mostly in the Los Angeles area, but also one in the Birmingham, Alabama area.


User currently offlineJetsGo From United States of America, joined Jul 2003, 3079 posts, RR: 5
Reply 13, posted (6 years 7 months 6 days 1 hour ago) and read 1647 times:



Quoting MCOflyer (Thread starter):
Back in the day, an employee would greet you by your name.

I'm curious how you are qualified to make this kind of sweeping judgment.

Quoting MCOflyer (Thread starter):
oday, it is a simple hello sir or mam.

Nothing wrong with that.

Quoting MCOflyer (Thread starter):
For example, some employee might cuss you out if you do not say the right answer.

 redflag  Have yet to see, or hear of that happening on a wide enough scale to make that assumption.

Quoting Lincoln (Reply 2):
In-N-Out Burger

Thank you  Smile Been with the company for 4 years now, absolutely fantastic on all levels in all aspects.

As for my own opinions:

Best Buy - I have heard just about all of your A.netter horror stories when it comes to Best Buy, and I truly feel bad for you guys. The Best Buy here in town actually excels in customer service. A vast majority of their associates actually know the product they are showing you. A friendly associate who knows their product is guaranteed the sale in my opinion.

Jamba Juice - For getting paid close to minimum wage and not having many things to do at the store, these people are always upbeat, friendly, and ready to help.

Raleys/Bel Air/Nob Hill/Nugget - These grocery stores, although more expensive, are usually a step above the others both in food quality and customer service.

Gamestop - Because they are strictly a gamer store, they tend to know their stuff. Combine that with superior customer service, and you get the same result as Best Buy.

RC Willey - Gotta love the Mormons... Wink Excellent customer service, just wish they were open Sundays because it seems to be the only day I ever realize I need to go there.

Petco - Because it is slightly smaller then Petsmart, their people tend to know their stuff a bit more. It's also a lot easier to find someone in there. I walked in one day saying I want a turtle. Knew nothing about them. 30 min later I walked out with everything I needed and fully understood how to take care of it. They even printed out a few pages with information on the turtle from their internal database.

For bad customer service:

McDonalds
Burger King
Wendys
KFC/A&W
K Mart
WinCo
Blockbuster
Just about any pizza chain
Gas stations



Marine Corps Aviation, The Last To Let You Down!
User currently offlinePSA53 From United States of America, joined Aug 2003, 3052 posts, RR: 4
Reply 14, posted (6 years 7 months 6 days 1 hour ago) and read 1641 times:



Quoting MCOflyer (Thread starter):
Customer Service; Then And Today

Back then.What's that?There wasn't many customer service departments.Sony, at one time, felt that their products were so good, that they didn't need to have one.Customer service has come a long way in today's tech world.

IMO,my worst customer service award or simply mismanagement of the year goes to:

Motorola repair.In the months of august-september,which four cell phones(3 RMA's) were sent to two repair locations,Memphis and El Paso, they manage to lose or have stolen, all four phones.I had to replace all four phones to my customers with new phones to keep up my customer service.They found or replaced them, but it wasn't until early November that all issues were resolved.

IMO,best customer service award for the year goes to:

Ford and the local Ford dealership.When it comes to buying a car,I'm SOB.When when I bought the F-150, I know I gave them a bad time,which you should to get the best deal,came out very satisfactory including them placing follow up calls.

Quoting Lincoln (Reply 2):
Radio Shack also greets you when you're inside the door but never by name and always as a front for an overdone cell phone sales pitch (so I rarely go there unless I'm desparate) [I've learned that the best appoach is to just grunt-and-ignore.]

As a former Shack employee and in my business today,it's important to give your first name in greeting, and the customer normally would give theirs.I felt it was always important to do so to build your customer base for repeat business.I always thought,after you help the customer's reason for coming into your store,that then your could recommend a cold product or service.



Tuesday's Off! Do not disturb.
User currently offlineHuskyAviation From United States of America, joined Aug 2007, 1152 posts, RR: 4
Reply 15, posted (6 years 7 months 6 days 1 hour ago) and read 1628 times:

I've bought 2 Acuras from the same salesperson at the same dealership in MD, and the customer service is fantastic. I bought a new car through him a few weeks ago, and he has called twice to follow up, and he takes care of my service scheduling for me. I've never been impressed enough with a salesperson to actually go back a second time, but there was never a doubt when it was time to get a new car. Very classy guy, always in a suit and tie, well spoken, knowledgeable, extremely professional. He spent 45 minutes helping me set up my Bluetooth, memory, navigation, etc. settings in the new car to make sure it was just right. Makes buying a car actually pressure-free and enjoyable.

We are also in the process of buying a GM product at a different dealership. The sales guy is really nice, and knows his stuff about the cars, and is much younger. But it's weird to compare my Acura guy and this guy--he wears jeans and a button down and sneakers at the dealership, and spent 15 minutes telling us about his upcoming court date for his latest DUI. LOL, a much different selling approach!

One of the things I hate most is going to the mall and going into a store and being hit right away with "Hi! how are you? anything I can help you with today?" before I've even walked all the way into the store. I appreciate the effort, but I'm a browser generally, and these people don't care how I am and I honestly don't care how they are. It's likely they can't help me anyway even if I needed help. Maybe it's because I am a little shy, but I wish I could browse/shop in peace, and if I need something, I'll ask.


User currently offlineMCOflyer From United States of America, joined Jun 2006, 8653 posts, RR: 15
Reply 16, posted (6 years 7 months 6 days ago) and read 1613 times:



Quoting JetsGo (Reply 13):

I'm curious how you are qualified to make this kind of sweeping judgment.

Well it is the millennium now, and I meant back in the 90's and 80's.

Hunter



Never be afraid to stand up for who you are.
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 17, posted (6 years 7 months 5 days 22 hours ago) and read 1578 times:



Quoting PSA53 (Reply 14):
As a former Shack employee and in my business today,it's important to give your first name in greeting, and the customer normally would give theirs.I felt it was always important to do so to build your customer base for repeat business.I always thought,after you help the customer's reason for coming into your store,that then your could recommend a cold product or service.

Maybe it's just my attitude on the subject, but I get irritated when someone trys cold selling me at any point in the transaction. I'll tolerate a _related_ product/service at the end of the transaction, for example the inevitable extended warranty pitch, but it still annoys me.

RadioShack's completely-unrelated-product sales pitch (i.e. cellular service) annoys the crap out of me, especially when it's before I'm completely in the store.

[I open door, one foot crosses threshold]
"Welcome to RadioShack...let me show you some fantastic deals on cell phones"
"No thanks, I have a company phone"
"Are you sure, we can save you a lot of money!"
"No thanks, it's a company phone -- the company pays the bill"
"Well we can still save you a lot of money ... and we have all the coolest phones"
[Unless you're paying me, you _can't_ save me money]

These same people have no idea what a SPDT relay or 1/4" TRS jack is. I miss the Radio Shack of ~1990-1995 where the sales people actually knew about electronic components and RadioShack was fun to shop -- not a "mini Best Buy". These days, when I have to visit Radio Shack (usually because I need something faster than mail order can get it to me) I put on my "Don't F--- with Me" face, grunt at the sales people who start the pitch, keep walking, and just find what I need myself. Makes for a much quicker trip, and far less annoying. Yeah, I'm being rude, but I've tried polite. It doesn't work.

(And heres a hint: If I wanted, say, a cell phone, I probably would have said something such as "Hi, can you please show me your cellular telephones?" )

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlinePSA53 From United States of America, joined Aug 2003, 3052 posts, RR: 4
Reply 18, posted (6 years 7 months 5 days 20 hours ago) and read 1548 times:



Quoting Lincoln (Reply 17):
These same people have no idea what a SPDT relay or 1/4" TRS jack is.

True.SPDT=Single pole,double throw.Hmm..it's been awhile on TRS.I believe T=tip but the other two I don't know.I'll look it up.But what you got in todays stores are salesmakers,not technicians.Some education by the company is given but not much.And if I were a full fledged tech,I wouldn't be working in a store at the Shack.

Quoting Lincoln (Reply 17):
RadioShack's completely-unrelated-product sales pitch (i.e. cellular service) annoys the crap out of me, especially when it's before I'm completely in the store.

[I open door, one foot crosses threshold]
"Welcome to RadioShack...let me show you some fantastic deals on cell phones"
"No thanks, I have a company phone"
"Are you sure, we can save you a lot of money!"
"No thanks, it's a company phone -- the company pays the bill"
"Well we can still save you a lot of money ... and we have all the coolest phones"
[Unless you're paying me, you _can't_ save me money]

WTF! I've heard over zealous.But that's an overkill.



Tuesday's Off! Do not disturb.
User currently offlineFlashFlyGuy From Australia, joined Jan 2007, 439 posts, RR: 0
Reply 19, posted (6 years 7 months 5 days 20 hours ago) and read 1536 times:

Quoting N74jw (Reply 9):
I think the response one gets is often based on how one looks. Many times I think, that if I was attractive or dressed better, I would get better service.

This is very true. One of the TV shows here did this experiment recently. Using both male and female 'customers' they were sent into various stores dressed very run-of-the-mill, hidden cameras were used to record their experiences. The results ranged from very basic service through to being totally ignored by the sales people. In some stores the sales people were shown to be avoiding these 'customers' at all costs. They just didn't want to deal with them.

Compared then to the same 'customers' going to the same stores, but this time 'glammed up', well dressed in suits etc. The customer service experience in this regard was a complete 180 degree turn. The sales people had all the time in the world for them and in the stores where they were avoiding the 'plain' customer, they were now onto them like "flies to crap". So, yes in many stores your customer service experience does have a lot to do with your appearance, which is related to the perceived amount of money you may be spending.

EDIT: to remove a double word.

[Edited 2007-12-08 20:11:11]

User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 20, posted (6 years 7 months 5 days 20 hours ago) and read 1525 times:



Quoting PSA53 (Reply 18):
SPDT=Single pole,double throw.Hmm..it's been awhile on TRS.I believe T=tip but the other two I don't know

Very Good  Smile

TRS = Tip Ring Sleeve, also sometimes called a "stereo" or "balanced" connector (two black/blue/white bands on the connector); contrast with TS (Tip Sleeve, also called mono or unbalanced, one band) or TRRS (Tip-Ring-Ring-Sleeve, three bands, typically used for a/v output on devices like video cameras and iPods

Quoting PSA53 (Reply 18):
WTF! I've heard over zealous.But that's an overkill.

That's what I think! The first couple times, I thought it was an isolated agresive employee; since it's the rule rather than the exception, I have to beleive that it's something they're trained to do these days.

Quoting PSA53 (Reply 18):
And if I were a full fledged tech,I wouldn't be working in a store at the Shack

True. I don't expect that the Shack employees know what everything is or how to use it, but at least know if it's stocked/general location in the store.

The town that I grew up in had a Radio Shack dealer (Butterfield Electronics, Inc., IIRC) that was fantastic -- until corporate bought them out, disposed of all of the non-RadioShack merchandise (resistors, heatshrink, breadboard, etc., etc.), replaced all the longtimers and "began the decline". Funny thing is about 3-4 years later, a mall opened literally across the street. There's a Radio Shack in the mall. Nearly 8 years later, both are corporate locations; both (AFAIK) are still open.

There's a book from 1993 Tandy's Money Machine: How Charles Tandy built Radio Shack into the World's Largest Electronics Chain that chronicles, among other things, how Charles Tandy's Tandy Corp. acquired Radio Shack in bankruptcy and turned it around from a small collection of money-loosing stores selling everything from go carts to televisions to tires to the world-wide focused chanin it was through the mid-90s. At some point in the late 90s management changed and Radio Shack lost it's historical focus, and in some ways has reverted to the bad habits that got them in trouble the first time around. (There's even a quote in there about being the reason "you still won't find us selling televisions" -- I might have to dig out my copy and see if I can find the context)



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 21, posted (6 years 7 months 5 days 14 hours ago) and read 1486 times:



Quoting DavestanKSAN (Reply 11):
Perhaps a breath mint would help customers around you? YES?

Gallic, you idiot, not garlic. Although the terms are often taken to be synonymous  Smile


User currently offlineSuperfly From Thailand, joined May 2000, 39659 posts, RR: 75
Reply 22, posted (6 years 7 months 5 days 13 hours ago) and read 1469 times:



Quoting SW733 (Reply 12):
Caribou Coffee is definitely better

Agreed!
I liked my Caribou Coffee experience two weeks ago at MSP.
Larry Craig, NWA DC9, Midwest 717 And Lots Of Beer (by Superfly Nov 28 2007 in Trip Reports)

Quoting SW733 (Reply 12):
Enterprise Rent-A-Car, as someone mentioned earlier, is fairly good...not amazing, but fairly good.

I'd rather walk or hitch-hike that rent from Enterprise. I have never had good experience with them.  no 

My favorite rental car agency has always been Budget. Best customer service, best rates and often have fully-loaded models.


PSA53 & Lincoln:
Radio Shack was a great company until they killed their blank 8track tape, METAL bias type IV cassette tape and reel to reel tape market.
Radio Shack is supposed to be an old technology store. Nobody want their silly cellphones and computers.
Bring back the splicing tape and sensing foil damn it!


Other great companies:
United Airlines
Northwest Airlines
Midwest Airlines
Southwest Airlines
Yellow taxi
Target
Costco
In & Out
Safeway groceries



Bring back the Concorde
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 23, posted (6 years 7 months 5 days 10 hours ago) and read 1448 times:



Quoting Superfly (Reply 22):
I'd rather walk or hitch-hike that rent from Enterprise. I have never had good experience with them.

I feel the same about Avis. I'm not sure what they're "try[ing] harder" to do, but it sure as hell isn't providing customer service. Any company that wastes three hours of my time, then tells me "oh, we don't have any cars" and makes me badger them into comming up with a car is not going to earn my loyalty. Hertz on the other hand has taken reasonably good care of me.



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineCaptOveur From , joined Dec 1969, posts, RR:
Reply 24, posted (6 years 7 months 5 days 10 hours ago) and read 1445 times:



Quoting Superfly (Reply 22):
Radio Shack is supposed to be an old technology store. Nobody want their silly cellphones and computers.
Bring back the splicing tape and sensing foil damn it!

I have to agree with fly on this one. People don't go to Radio Shack for new stuff at least not sane people. One thing I have found about radio shack and why they do usually have good customer service is low employee turnover. I know a couple of the Radio Shacks I use have several employees who have been there most of my life. Yes, they have people who turnover fast, but the fact they have people there who stay there long enough to remember you goes a lot towards the people giving a shit.

I have had really good luck with Time Warner's customer service. I always get an American. I usually get someone local. Also, they are great at resolving tech issues with Roadrunner.

I don't even use Bank Of America, but if it were easier to change banks I would. I used to go into one of their branches occasionally for quarters to do laundry (back in my apartment days) and they actually got to know me.. They probably knew me as the strange guy who always wants quarters.

Capital One: I have only had to talk to them a couple times but when I talk, they listen, and shit starts happening within minutes. When I needed a charge kicked once they really impressed me.

As far as the worst customer service goes:
Anyone you have to call on the phone. The second a company routes my call to India I am willing to pay more to do business with someone else.

My credit union. They did away with normal bank teller stations and now have little closets with telephones you pick up to talk to one of like 2 people you can't even see. It is pretty impersonal and a real pain in the butt when you need to get something fixed. Someday they will piss me off enough to change.

Citibank. I haven't missed a payment, or even been late with a payment with these morons in years. However, a few months ago they decided to start calling me 5 days before my bill was due. They didn't call my home number- I haven't missed a payment in years so I must have been trying to hide.. They called my parents number which hasn't been on the account in YEARS. Yes, it was an Indian and that just made matters worse.

AT&T: These morons must think because they are so big they don't have to care. First they route me to India, then they hang up on me a few times. Then they tell me they don't care about my problem and I should just pay my bill. So maybe I should change companies? Wouldn't it be nice if it was humanly possible to just walk away. Giving up AT&T cell phones or high speed internet is a little like trying to quit the mob. Oh, you can break the contract, but you will pay dearly.


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So Much For Mercedes Benz Quality/Customer Service posted Mon Feb 14 2005 16:57:02 by Sabena332