Pope From , joined Dec 1969, posts, RR: Posted (7 years 2 months 1 week 3 days 6 hours ago) and read 2044 times:
I just got off the phone with a Sharper Image representative who finally admitted to me that they're running a scam with respect to some orders.
On December 7th I placed an on-line order to a couple of items that were all listed as being in stock. On December 10 I received an e-mail confirmation of the order again indicating that everything was in stock and would arrive on Dec 15. I called their customer service number because a 3 day lag between placing an order and getting it confirmed seem strange to me. However, they assured me that it was just a matter of volume overwhelming their system.
December 15 comes and nothing has shipped. That day I get an e-mail indicating that the order shipped on the 15th but a tracking number was not available. I called customer service because one of the items was a Christmas gift for my daughter and she was really excited to get it. Again the assured me that everything was fine and a Dec 17th delivery was scheduled. Called on the 17th when no package arrived. Was told that the order did not in fact ship but it would ship on the 17th and arrive on the 19th. Dec 19th comes and goes - no package no tracking number.
Call today and after speaking to a call representative who now says the order never shipped, being transferred to a supervisor who was no help and eventually getting a call from a corporate manager I am now told that the one gift I wanted was never in stock but they didn't want people to cancel their orders. He tells me that the most he can do is overnight the gifts I didn't really need for Christmas (but can't guarantee that they'll arrive by the 24th).
To add insult to injury my credit card was charged on Dec 15th when the product was purportedly first shipped.
If you ask me this is a scam and a fraud. I would strongly recommend that everyone not shop at this store. It's a bit sad to see an organization that once delivered such good customer service become a group of liars and fraudsters.
I've been a Sharper Image shopper for about 15 years now - but no longer. I was lied to by at least 3 people. The manager admits that all the employees knew the item was out of stock because their notes document this however, they were trying to assist me (by lying to me?). I was charged for items that never shipped and they didn't even seem understand why I was upset. Now it's too late to get what I wanted for my daughter.
HickoryShampoo From Djibouti, joined Dec 2007, 144 posts, RR: 0
Reply 2, posted (7 years 2 months 1 week 3 days 6 hours ago) and read 2016 times:
My wife bought what she thought was an exclusive pen that emitted a blue light (so I could write in the dark at work). She paid nearly US$50 for what she later found at a grocery store check-out line for $3. Not learning her lesson, she later spent hundreds on those POS electro-static air filters.
This place is cashed, so I'm out. Someone PM me when A.net comes back.
AirportSeven From United States of America, joined Feb 2007, 327 posts, RR: 0
Reply 3, posted (7 years 2 months 1 week 3 days 6 hours ago) and read 2004 times:
Your state's attorney general's office and Better Business Bureau would probably be very interested to hear that story, especially the part about them charging you for merchandise that wasn't in stock and wasn't shipped.
..But where else are you going to buy a dancing Elvis head, iDog music companion, Robopanda or Ionic Breeze?
You know, these are the essentials in life.
Quoting Pope (Thread starter): On December 7th I placed an on-line order to a couple of items that were all listed as being in stock.
I am curious as to what you bought. I am more fascinated with the people that buy this junk more than the junk it's self.
Did you buy the nose-hair trimmer or the Impish alarm clock?
Word of the wise, never buy stuff you see advertised on TV late at night unless it's a Readers Digest Musical Treasury.
No need to worry Pope, I know some powerful people at the Sharper Image corporate office here in San Francisco. I'll forward your concerns to the right people. It's the least I can do for you since you are the Holy Father.
DeltaMD11 From United States of America, joined Dec 2002, 1701 posts, RR: 32
Reply 7, posted (7 years 2 months 1 week 3 days 3 hours ago) and read 1896 times:
I would've cancelled the whole thing after being given a run around like that. YOU as the consumer are the one going to the company to purchase their goods/services and deserve more than that. Its a sad sign of the times - corporatism at its best. In the future I would avoid buying anything from Sharper Image anyway, its really just needless junk that can be bought for cheaper elsewhere.
Too often we ... enjoy the comfort of opinion without the discomfort of thought. - John Fitzgerald Kennedy
Pope From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 2 months 1 week 2 days 13 hours ago) and read 1758 times:
Quoting Superfly (Reply 5): I am curious as to what you bought. I am more fascinated with the people that buy this junk more than the junk it's self.
I was trying to purchase the digital microscope camera. My daughter's kindergarden class has been studying small insects and learning about basic cell biology and they really enjoy it. The problem is that 6 year olds can't really look into microscopes because they have trouble looking into the small peep hole and then don't have any frame of reference.
Pope From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 1 month 3 weeks 4 days 14 hours ago) and read 1413 times:
Quoting Superfly (Reply 12): Pope:
So did you get your telescope issue resolved?
They've offered me a $50 gift certificate. I was going to research the law on the matter because by billing my credit card, they technically accepted my offer and therefore their failure to perform (as documented in their own e-mails to me) represents a breach of contract.
The question is, what are my damages? I'm thinking of replying with a settlement offer of a free microscope and a $50 voucher. Otherwise, I'll sue them in small claims court in Alachua county. The cost of having to defend that alone will exceed my settlement proposal so hopefully that will end the matter.