Just got a call from a lovely lady in the Executive Offices at Dollar.
Dollar has capitulated. I will be receiving a refund.
The claim was that it was an accidental 'mileage' charge, not a towing bill. Interesting that the Collection Agency they sent after me specifically said it was a towing bill.
After all this, other than the letter I wrote and the letter my attorney wrote, there is still nothing in writing from Dollar. My attorney did make a demand today for a letter from them closing out this fiasco.
So, hopefully, the Dollar Rental Car disaster is at a close. Not that anyone here but me gives two hoots . . .
LTBEWR From United States of America, joined Jan 2004, 13628 posts, RR: 17
Reply 5, posted (7 years 9 months 2 weeks 6 days 5 hours ago) and read 2688 times:
Maybe you should have showed up at a local Dollar location with you BAFDT and threaten to ride 'Bigfoot' over some of their cars.
Rental car companies have really been finding ways to squeeze more profit and income from all customers by higher rental fees, refuling fees, early/late return fees, damage fees, fees for not taking LDW and other 'insurance' and so on. This is has become worse with higher taxes and fees for renters by local and state governments, irregular demand, less deals from car makers they buy cars from, higher labor costs, higher rents, higher franchise fees, higher fuel and energy costs and so on. Just be glad you stuck to your guns (literally?) and fought them. Most of the time, customers will just not fight back as don't have the time or guts.
StasisLAX From United States of America, joined Jul 2007, 3305 posts, RR: 7
Reply 10, posted (7 years 9 months 2 weeks 6 days 3 hours ago) and read 2641 times:
Quoting DL021 (Reply 8): I guess you'll be using Hertz-me from now on?
Hertz is an solid company with mostly Ford models in their fleet, but they have very expensive rates. I routinely rent from Enterprise at LGB and PHL and have yet to have a serious problem with them; and they usually have 25-30% cheaper rates than Hertz.
In fact, a couple of weeks ago I brought a Saturn Ion that I had rented from Enterprise at LGB back about 2 hrs past the usual 24 hour rental period, and they waived the additional hours fee without any problems because I was stuck in worse than normal traffic on the 405 expressway. I didn't ask them to waive the extra fee, they just did it themselves which I thought was excellent customer service. One negative point - the Saturn Ion totally sucked. Not enough horsepower, so-so gas mileage, loud inside, weird center-mounted dashboards with cheap plastic interiors. The car ran just fine and got me where I needed to go, but not a good driving experience.
"Those who would give up essential liberty to purchase temporary safety deserve neither liberty nor safety!" B.Franklin