Here in the states, the call is only transmitted to the monitoring station in the building. Some installations such as universities may transmit a call to the university police department. I'd bet that the apartment building doesn't have security or desk staff, so the call went unanswered. When I worked security for a major insurance company, anytime someone pressed the alarm button or lifted the handset, it would open a line between the car and the monitoring station. In our situation, the monitoring stations for each building's elevators was co-located with the fire detection systems panel at the appropriate guard station. Both stations were manned 24/7.
If a elevator entrapment occurred, the person on the car would contact us via the intercom handset and we would notify the elevator service company. They in turn would page the serviceman on call and send him to our location.
[Edited 2008-01-04 11:26:35]
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Lincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 14, posted (8 years 4 months 3 weeks 1 day 19 hours ago) and read 2455 times:
Quoting 57AZ (Reply 9): Here in the states, the call is only transmitted to the monitoring station in the building.
Highly variable. Many cities and some states require that the call be routed to a facility that is constantly and permanantly staffed (24x7x365). In those cases, typically Universities use their PD/Security, Large facilities or other places with 24x7 onsite security use their security center, and other orginizations contract it out (sometimes to the same people who monitor their fire/burgular alarms).
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