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Booking With Expedia  
User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Posted (6 years 2 months 2 weeks 5 days 11 hours ago) and read 1655 times:

Here's the deal. I've still got some holiday time coming this year, so I was thinking of buggering of to Germany again in the fall. I usually book through the airlines directly or a travel agent. I like to browse Expedia just for the heck of it to see what they offer. Their prices are pretty well online with the airline websites or travel agents. But I have noticed that Expedia comes up with some pretty interesting routings at times.

What I'd like to know specifically is if one purchases a ticket(s) off of Expedia, do they follow the same rules/guidelines as a ticket purchased off of the airline itself or a traditional travel agent? As an example, let's say I booked YVR to YYZ (AC) and then YYZ to VIE (OS) and then VIE to DUS (OS) as one package. Are they considered and sent as one ticket? And lets say the flight from YYZ to VIE was delayed and I missed my cnx flight to DUS. Would I be re-booked on a later flight as if I purchased the ticket from the airline itself?

Any other tips or problems I should be aware of?


A Grumpy German Is A Sauerkraut
12 replies: All unread, jump to last
 
User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 1, posted (6 years 2 months 2 weeks 5 days 10 hours ago) and read 1650 times:

As AC and OS are both in *A there should be no problem to have such a routing within one PNR.

I have booked flights with Expedia that were using SK, WF and SK again within one day on a single PNR. No problems.

Quoting ACDC8 (Thread starter):
Any other tips or problems I should be aware of?

IIRC, If paper tickets are involved, Expedia has restrictions on the countries where they send them to, meaning you must use your local Expedia website rather than one abroad.

Quoting ACDC8 (Thread starter):
Would I be re-booked on a later flight as if I purchased the ticket from the airline itself?

Makes no difference whether the ticket was purchased from the airline directly or via some other source. Confirmed pax is confirmed pax.
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 2, posted (6 years 2 months 2 weeks 4 days 22 hours ago) and read 1589 times:

Thanks for the reply!

Quoting HT (Reply 1):
IIRC, If paper tickets are involved, Expedia has restrictions on the countries where they send them to, meaning you must use your local Expedia website rather than one abroad.

All sectors would be e-ticketed, so no problem there. I'm also using the Canadian Expedia site, so again, no problems there.

Quoting HT (Reply 1):
Makes no difference whether the ticket was purchased from the airline directly or via some other source. Confirmed pax is confirmed pax.

This is what my main worry is. Is Expedia considered as a reliable source? If you're a confirmed pax, you're a confirmed pax which I understand, but there are so many different "classes" of tickets these days so I concerned that a ticket bought off of Expedia is extremely restricted. Sounds silly I know, but I'm an Expedia virgin so I thought I'd better ask ... lol!



A Grumpy German Is A Sauerkraut
User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 3, posted (6 years 2 months 2 weeks 4 days 21 hours ago) and read 1577 times:



Quoting ACDC8 (Reply 2):
Is Expedia considered as a reliable source?

Apart form the airline's websites, Expedia is one of two websites I regularly purchase tickets from. Never had any problems.
And after having created an account with Expedia, one can check back one's trips for changes, update FF-information, change seats (if permitted) ...
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently offlineVonRichtofen From Canada, joined Nov 2000, 4629 posts, RR: 36
Reply 4, posted (6 years 2 months 2 weeks 4 days 13 hours ago) and read 1547 times:

I booked YYC-SEA-LAS-SFO-YVR-YYC on Expedia. Three airlines, AS, AC and UA. No problems whatsoever, Expedia will send you an itinerary via e-mail with a reservation number for each airline, and in my case, it was Air Canada that took the money from my credit card, not Expedia. So I imagine it would be similar in your situation with OS being a STAR partner.


I've used them several times for hotels, never had any problems.


Kris



Word
User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 5, posted (6 years 2 months 2 weeks 3 days 23 hours ago) and read 1509 times:

Thank you VR and HT ...  bigthumbsup 

I know, its a pretty silly question, but one can never tell these days.

Thanks again for your input. I guess I'll try them out and go from there.



A Grumpy German Is A Sauerkraut
User currently offlineWindowSeat From United States of America, joined Sep 2003, 1312 posts, RR: 57
Reply 6, posted (6 years 2 months 2 weeks 3 days 13 hours ago) and read 1476 times:



Quoting HT (Reply 1):
Makes no difference whether the ticket was purchased from the airline directly or via some other source. Confirmed pax is confirmed pax.

Expedia is a good source for booking but there are some things you should consider before you book with Expedia. It is ok for just booking a ticket and flying the airlines of your choice. However, if you need to make a change or anything else, then you're stuck dealing with Expedia and not the airline

- Any changes to the ticket will have to be done through Expedia. Expedia has its own restrictions and fees apart from the airlines' fees. So in short you will pay a change fee to the airline and another change fee charged by Expedia
- All seat assignments are requests only. Expedia sends the request to the airline and then you are given seats. You may not get your desired seat when you want. With the airlines, your seat selection is more secure. Also, if you are an Elite FF member you have better seat availability with the airline, Expedia may not even show you those seats.
- If you want to book multiple airlines, your airline can do that too, it doesn't have to be Expedia. For example, if I want to fly to Ljubliana (Slovenia), as long as I book my over-water flight with Delta, they'll book me any airline for the remainder of the portion I want, like Lufthansa, Adria or anyone.
- Expedia charges you $5 booking fee which the airline won't on their website.

All in all, if at all possible, I try to book with the airline even if it is multiple airlines. The ONLY exception would be if you were booking airline and hotel package together. They are called opaque packages since you do NOT know the price of the individual portion (that is, just air or just hotel). That way, hotels can give you better discounts than ever, since it's 'opaque'. I know because I do hotel revenue management for a living.

Hope this helps,
WindowSeat.



I'm all in favour of keeping dangerous weapons out of the hands of fools. Let's start with keyboards.
User currently offlineMike89406 From United States of America, joined Mar 2007, 1467 posts, RR: 3
Reply 7, posted (6 years 2 months 2 weeks 3 days 12 hours ago) and read 1474 times:



Quoting ACDC8 (Reply 5):
Thank you VR and HT ...

I know, its a pretty silly question, but one can never tell these days.

Thanks again for your input. I guess I'll try them out and go from there.

Expedia is on par with Cheaptickets, Travelocity, Priceline, Orbitz etc... as far as discount ticket sites are concerned I've never had a problem with any although I have used them for hotel reservations I have also heard they are credible for Airline tickets.

What you have to watch out for is the not so popular travel sites sites if you know what I mean.

Mike


User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 8, posted (6 years 2 months 2 weeks 2 days 21 hours ago) and read 1447 times:



Quoting WindowSeat (Reply 6):
but there are some things you should consider before you book with Expedia.

Those points you mention are valid ones - not only for Expedia, but for most internet travel agents.
Coming back to the OP's question, I would not hesitate to book with Expedia, if the package is okay.

Quoting WindowSeat (Reply 6):
Expedia charges you $5 booking fee which the airline won't on their website.

This depends on airline and country. In Europe most (all ?) airlines do charge a (non-rfeundable) handling fee per booking / per person, usually between 5 and 14 €. This charge is on par with most internet travel agents (Europe).
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 9, posted (6 years 2 months 2 weeks 2 days 12 hours ago) and read 1418 times:



Quoting WindowSeat (Reply 6):
Hope this helps,

It sure does .....  bigthumbsup 

Quoting Mike89406 (Reply 7):
Expedia is on par with Cheaptickets, Travelocity, Priceline, Orbitz etc... as far as discount ticket sites are concerned I've never had a problem with any although I have used them for hotel reservations I have also heard they are credible for Airline tickets.

Good to hear that you (and it doesn't seem like anyone here has) have not had major issues with them in credibility.

Quoting HT (Reply 8):
I would not hesitate to book with Expedia, if the package is okay.

It's safe to say that when looking for a trip that has multiple segments (such as my example), it would be issued as one ticket as one would receive through the airlines website?



A Grumpy German Is A Sauerkraut
User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 10, posted (6 years 2 months 2 weeks 2 days 12 hours ago) and read 1416 times:



Quoting ACDC8 (Reply 9):
Reply 9, posted Mon Aug 11 2008 07:46:30 your local time (12 months 4 days 23 hours ago) and read 0 times:

At present, this reply is about 3 minutes old, not 12 months ... Big grin

Quoting ACDC8 (Reply 9):
It's safe to say that when looking for a trip that has multiple segments (such as my example), it would be issued as one ticket as one would receive through the airlines website?

Within one Alliance, definitely Yes.
To be absolutely sure, you can give Expedia a call ...
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently offlineACDC8 From Canada, joined Mar 2005, 7643 posts, RR: 35
Reply 11, posted (6 years 2 months 2 weeks 2 days 11 hours ago) and read 1412 times:



Quoting HT (Reply 10):
Quoting ACDC8 (Reply 9):
Reply 9, posted Mon Aug 11 2008 07:46:30 your local time (12 months 4 days 23 hours ago) and read 0 times:

At present, this reply is about 3 minutes old, not 12 months ...

 wideeyed   rotfl 

Quoting HT (Reply 10):
Within one Alliance, definitely Yes.
To be absolutely sure, you can give Expedia a call ...

And actually talk to a human? How nostalgic!  Silly Good idea though!



A Grumpy German Is A Sauerkraut
User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 12, posted (6 years 2 months 2 weeks 2 days 10 hours ago) and read 1403 times:



Quoting ACDC8 (Reply 11):
And actually talk to a human?

Maybe they have an automated system to answer this question after 35 levels of YES / NO's to bark into the phone ...

Other option could be to include the planned itinerary into a eMail and send that one to Expedia.
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
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