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Why Every Dell Call Requires Talking To Supervisor  
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Posted (6 years 3 months 2 weeks 3 days 16 hours ago) and read 1566 times:

---RANT---

Why is it that every time I call Dell on behalf of my company the conversation invariably includes the basic formula

Me: Yes, I had an appointment for a NBD visit for case/order #xxxxxxxxx and the tech/parts still haven't shown up [and I haven't heard from the tech to schedule a time, when applicable]
Them: yadda, yadda, yadda, You're an idiot for expecting Next Business Day to actually mean the next business day, yadda, yadda, yadda.
Me: May I have your supervisor, please?

.... moments pass ....

Me: Rehashes entier thing to supervisor
Supervisor: Yes, I am very sorry, lets see what we can do...
(Supervisor usually comes up with a solution that while not ideal is tolerable, usually sending a different tech from a different company "right now")
Me: Ok, that will work.
Supervisor: Thank you for calling Dell and have a wonderful day!

EVERY SINGLE FRIGGING CALL FOR EVERY SINGLE FRIGGING CASE.

Usually it's warranty service, but this time I ordered "accessories" for one of our new servers, on Wednesday. I'm going to be out of town all next week and want to bring the server up before I leave, so I paid for "Next Business Day Delivery"... Nothing comes Thursday, but OK, maybe expecting them to actually pack and ship the parts in the time between 2PM and whatever DHL's cutoff is is unreasonable.

I'll get them Friday morning, I think. Plenty of time to do what I need to do, rack the server and bring it online, right? Well, it's now almost 3:30 PM. I was hoping to go home at 2:00. I called DHL to try and get a timeframe and was told, essentially, "Dell only paid for ground, so you'll get it when you get it- hopefully before 5:00 today."

Called Dell, first agent was like "Well, it's on a truck with the courier, and as long as it's there before midnight it is the next business day." I repeated that I paid for a certain level of service, expecting that it would be tendered to DHL as a NBD shipment (which means I would have gotten it no later than noon, based on previous experience) -- she repeated the "by midnight line".

I asked for a supervisor, repeated the whole thing, and explained that while I was really unhappy all I wanted was a credit for the differnce between Ground -- what it was shiped as -- and NBD, what I paid for [when I placed the order, according to Dell, Ground was 25% of the NBD rate]. She said that was reasonable, possible, and that they'd get a "Resolution Specialist" on the to do it

I repeat everything to the resolution specialist... again... and he starts fighting with me... eventually I beat him down -- repeat that if Dell had shipped it with the service level I had specified I would have my parts right now-- and he tells me that he'll submit the "Request" but there's no gaurntee that it'll be "approved"

I love Dell's business products (PowerEdge, Precision, etc.) [I wouldn't touch their home crap with a 10 foot pole]-- they're fantistic to service, and the tech support guys in Texas and Oklahoma are fun to chat with... but when it comes to actually getting parts from them it makes me want to go on a rampage.

THe upside is I sent my office manager an email with the confirmation numbers and told her to dispute the charge if they don't post the credit. I'm done with this

Lincoln
[Sorry, I needed to rant, and this was the website I had open while I was on hold   ]
(Another advantage to ordering from Dell Medium & Large Business is that you never talk to anyone overseas)

[Edited 2008-09-05 12:40:19]


CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
25 replies: All unread, showing first 25:
 
User currently offlineMadameConcorde From San Marino, joined Feb 2007, 10930 posts, RR: 37
Reply 1, posted (6 years 3 months 2 weeks 3 days 16 hours ago) and read 1538 times:

Dell planning to sell factories: report
By Simon Kennedy

LONDON (MarketWatch) -- Dell Inc. (DELL:

DELL 20.41, +0.05, +0.3%) is planning to sell factories around the world in a move to cut costs and overhaul its production model, according to a report in the Wall Street Journal Friday.

http://www.marketwatch.com/news/stor...4DE6-8117-DC375D06BF83}&dist=msr_8



There was a better way to fly it was called Concorde
User currently offlineMoo From Falkland Islands, joined May 2007, 4089 posts, RR: 4
Reply 2, posted (6 years 3 months 2 weeks 3 days 16 hours ago) and read 1523 times:



Quoting Lincoln (Thread starter):
Why is it that every time I call Dell on behalf of my company the conversation invariably includes the basic formula

Its got to be the US support, because the UK support is just peachy  Smile I've had to call them out half a dozen times now (we have a lot of their systems, so half a dozen times isn't all that much in the grand scheme of things) and we haven't had a single complaint about them.

Quoting Lincoln (Thread starter):

I love Dell's business products (PowerEdge, Precision, etc.)

Agreed - we have over 70 PowerEdge systems, I wouldn't touch another supplier. Their online speccing system is second to none as well (get the hint HP).

Quoting Lincoln (Thread starter):
[I wouldn't touch their home crap with a 10 foot pole]

Which is why I bought an XPS M1530 - fantastic machine.


User currently offlineManuCH From Switzerland, joined Jun 2005, 3012 posts, RR: 46
Reply 3, posted (6 years 3 months 2 weeks 3 days 16 hours ago) and read 1509 times:
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HEAD MODERATOR

I have always had good experience with Dell support in Europe. The only thing is that you've got to be ready to answer their checklist questions the way they want, otherwise you're out of luck.

For example, I've had a critical server with a RAID system where a disk broke. I called them, and they asked me if I had already re-seated the disk - obviously I had, it didn't work. Then the guy asked me if I had already rebooted the server - of course not! - but I told him I did. That triggered a spare part shipment  Smile



Never trust a statistic you didn't fake yourself
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 4, posted (6 years 3 months 2 weeks 3 days 15 hours ago) and read 1502 times:



Quoting ManuCH (Reply 3):
Then the guy asked me if I had already rebooted the server - of course not!

I've been in similar situations and instead of lying told the tech, in no uncertain terms that the drive was dead, we had bought a system with RAID and paid for a a NBD onsite warranty for the purpose of ensuring uptime and there was not a chance in hell of me sacrificing the uptime* for a checklist item that we knew wouldn't change the situation.

That also triggered a parts shipment, but it was also late  Wink

* I also throw in the highly-fictional "and incurring the wrath of management" when I need to...

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineMoo From Falkland Islands, joined May 2007, 4089 posts, RR: 4
Reply 5, posted (6 years 3 months 2 weeks 3 days 15 hours ago) and read 1491 times:



Quoting ManuCH (Reply 3):

For example, I've had a critical server with a RAID system where a disk broke.



Quoting Lincoln (Reply 4):
we had bought a system with RAID

On that note, a bit of advice - do not use anything less than RAID 6 for data you really rely on. Everything less than RAID 6 only uses single partiy to recover (even RAID 5), so it can only handle a single disk failure before becoming vulnerable.

Unfortuantely, the chances of a second disk failing during a RAID rebuild is around 33%, meaning you just lost your entire data set and will be going back to backups. RAID 6 can survive two disk losses with no effect.

I learnt that one the hard way - RAID 5 is the buzz word, but its not worth using.


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 6, posted (6 years 3 months 2 weeks 3 days 15 hours ago) and read 1475 times:



Quoting Moo (Reply 5):
I learnt that one the hard way - RAID 5 is the buzz word, but its not worth using.

Some of the more "advanced" RAIDs intrigue me -- RAID 5+1 (or is it 1+5) but I have to balance it with cost, of course. I have our big arrays configured with a hot spare drive which, of course, isn't as good as mirroring and striping everything but at least you aren't crippled while you wait to discover the bad drive + wait for the new drive to be delivered.

We also have real-time offsite backup to one of our remote offices [i.e. as soon as anything gets created or modified it gets pushed over] and nightly mirrors to tape and a different server in our office (configured so only domain admins and the backup process can write to it)

Of course, no data protection strategy is perfect and I'm sure that there's some caveat we've overlooked



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineKBFIspotter From United States of America, joined May 2005, 729 posts, RR: 1
Reply 7, posted (6 years 3 months 2 weeks 3 days 15 hours ago) and read 1464 times:



Quoting Moo (Reply 2):
Which is why I bought an XPS M1530 - fantastic machine.

I ordered one of those a few months ago when my old desktop finally bit the dust... After waiting for three weeks for them to start even building it, I get an email saying that there are production issues and that my order will be delayed for up to another month. I found that to be a load of BS and just went to the local Best Buy and bought a new HP instead. I have no regrets for cancelling my order. My wife bought a Dell laptop 18 months ago and has had nothing but crappy response from them when it comes to service issues.

Kris



Proud to be an A&P!!!
User currently offlineMoo From Falkland Islands, joined May 2007, 4089 posts, RR: 4
Reply 8, posted (6 years 3 months 2 weeks 3 days 14 hours ago) and read 1457 times:



Quoting KBFIspotter (Reply 7):
I found that to be a load of BS

Yeah, because thats obviously what it was, nothing but BS - it couldn't possibly be that they had a huge order influx a few months ago when they refreshed the range, now could it?

Quoting KBFIspotter (Reply 7):
My wife bought a Dell laptop 18 months ago and has had nothing but crappy response from them when it comes to service issues.

Anecdotes don't make data points.


User currently offlineN234NW From United States of America, joined Jul 2005, 80 posts, RR: 0
Reply 9, posted (6 years 3 months 2 weeks 3 days 13 hours ago) and read 1436 times:
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Wow, That's usually the exact opposite of what happens when I have had to deal with Dell. I guess it's worth paying the extra for the "Gold" tech support. Our rep usually throws it in for free. On the servers, it's always been US based personnel.

Many of my servers have a 4 hour SLA, but one time I called for a replacement hard drive on a laptop with NBD service, I called dell at 9:00AM, and had it in my hand at 11:00AM... less than two hours after I got off the phone with them!

We do have a fairly large dell spares facility just south of Seattle. Location must play a big part in the speed of service I have been getting.


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 10, posted (6 years 3 months 2 weeks 3 days 13 hours ago) and read 1431 times:



Quoting N234NW (Reply 9):
I guess it's worth paying the extra for the "Gold" tech support.

I have Gold on my company-owned Precision notebook [which has survied a fall out of a moving vehicle more-or-less unscathed] and I think all of our newer servers are also under Gold [One of our PowerVaults certainly isn't, but...] I don't have a problem with the quality or competence of the tech support folks -- they're always fantastic, and I remember one guy in OKC (IIRC) even told me to feel free to just call or email him directly if I wanted to to open any future cases.

The problem I have is that they consistently miss deadlines for us.

Quoting KBFIspotter (Reply 7):
My wife bought a Dell laptop 18 months ago and has had nothing but crappy response from them when it comes to service issues.

What line? As I ranted earlier, the Home stuff (Dimension, Inspiron, etc.) is unadulterated crap. The Latitude and Precision notebooks, and the Optiplex desktops and Precision workstations are great... Haven't seen or touched a Vostro yet, so I have no idea how those are.



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User currently offlineKBFIspotter From United States of America, joined May 2005, 729 posts, RR: 1
Reply 11, posted (6 years 3 months 2 weeks 3 days 13 hours ago) and read 1416 times:



Quoting Moo (Reply 8):
Yeah, because thats obviously what it was, nothing but BS - it couldn't possibly be that they had a huge order influx a few months ago when they refreshed the range, now could it?

When I found out that there were people who had ordered after me that were getting theirs was the final straw.

Quoting Lincoln (Reply 10):
What line?

My wife has an Inspiron laptop.

Kris



Proud to be an A&P!!!
User currently offlineN1120A From United States of America, joined Dec 2003, 26812 posts, RR: 75
Reply 12, posted (6 years 3 months 2 weeks 3 days 12 hours ago) and read 1401 times:

I can't stand Dell customer support. My alleged "at home service" never failed to be "how about we send you the part and you put it in" or a really long wait time and times of the day that aren't supposed to be busy. Support is the reason I no longer buy Dell.

Quoting MadameConcorde (Reply 1):


DELL 20.41, +0.05, +0.3%) is planning to sell factories around the world in a move to cut costs and overhaul its production model, according to a report in the Wall Street Journal Friday.

Honestly, I think Dell is being stupid there. Vertical integration is a lost art.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineUal747 From , joined Dec 1969, posts, RR:
Reply 13, posted (6 years 3 months 2 weeks 3 days 11 hours ago) and read 1375 times:

HAHAHA....I'm a former employee of Dell:

"Thank you for choosing Dell Home Sales and Financing, what can I build for you today?"

- "Bill for me?!?!?!"

"No, BUILD for you"

- "I don't want you to build me anything. I need a computer."

(Needs based questions...while trying to sell them anything you can so your commission increases. Give them a crappy system with no memory, but load them down with add ons. Great way to give them the cheap price, keep margin high, and keep up with your ever increasing sales commission quota so you rank high in employee stacks so you can get promoted before you get layed off)

(System built)

"How would you like to pay for that today? Will you be using our Dell Preferred Account?"

- "Is that the credit card?"

"Well, the Dell Preferred Account is a blah blah blah (basically a high interest financing)"

-"Oh you mean no interest for 6 months!?"

"Yes!"

-" Oh yes that is what I want!"

"Okay I just need to get a few bits of information..." (Name, Address, Phone, SSN)

- "Well, why do you need my SSN?!?!"

Because we have to run a "Credit Inquiry before we can approve you for the DPA"

- "Okay, well my SSN is XXX-XX-XXXX"

"One moment while this processes"

(You are thinking, hell yeah, I'm getting ready to sale a high margin system which the customer thinks is low cost, and it's on the Dell Preferred Account, which doubles my commission!)

(Computer Message: Credit Declined: Refer to Script)

"Mrs. X, I'm sorry, but we are unable to approve you for the Dell Preferred Account"

- "WHy? My credit is F'ing great! It's (tells credit score) which you know is a lie"

"Would you like to use another method of payment?" (Thinking, okay, commission won't be double, but I can still make my sale, earn my commission, be high in employ stack rankings)

-"Yes, here's my Visa, XXXX XXXX XXXX XXXX"

(Computer message: Card Declined. Have customer call bank)

Explain situation to customer

-"Well, can I just mail you a check?"

No! (Your pissed, because you didn't get the sale)

"Thank you for choosing Dell Home Sales and Financing! Have a good Day!"

(Throw your headset at your computer while your phone is ringing for another incoming call. However, your manager puts your phone on hold so she can yell at you for not making a sale to a person who has no credit, no credit cards, no form of payment, because it makes her look bad as well.)


BTW, Dell's turnover rate is HUGE.


Have a nice day.

UAL


User currently offlineDougloid From , joined Dec 1969, posts, RR:
Reply 14, posted (6 years 3 months 2 weeks 3 days 8 hours ago) and read 1359 times:

I've a Dell Dimension 4600 desktop, P-IV 2.8ghz. It runs a minimum of sixteen hours a day and sometimes more. It is 4-1/2 years old and has never let me down once. I upgraded the hard drive and memory a bit, and changed a power supply that did not really need changing-now I have another paperweight. I cloned the hard drive and all its contents and put it on the shelf for emergency use only.

The biggest problem has been XP, and I have reloaded the operating system three times since new. Right now it is running stripped down according to some recommendations from the black viper website and it's a much faster machine than it was.

That''s about 26,000 hours so far. So when the nice lady from Dell called and asked if I wanted a service plan now that the warranty was up I told her, the way this is going I probably won't need it but thanks for asking.

I had one service call to Dell tech support about something, can't remember what it was, they fixed it on line in like five minutes.

I was thinking seriously about upgrading it but running Chrome instead of IE6 has made such a remarkable difference in speed that I'm going to keep it a few more years. Processor usage has gone way down too.

Sorry guys. My Dell's a peach and I wouldn't trade. The service experience has been very good.



Quoting MadameConcorde (Reply 1):
Dell planning to sell factories: report
By Simon Kennedy

Madame, did you bother reading why they're thinking about doing this?

they're getting in line with everyone else.

http://www.nytimes.com/2008/09/06/business/06dell.html?ref=business


User currently offlineBHMBAGLOCK From United States of America, joined Jul 2005, 2698 posts, RR: 5
Reply 15, posted (6 years 3 months 2 weeks 3 days 7 hours ago) and read 1347 times:



Quoting Moo (Reply 5):
On that note, a bit of advice - do not use anything less than RAID 6 for data you really rely on. Everything less than RAID 6 only uses single partiy to recover (even RAID 5), so it can only handle a single disk failure before becoming vulnerable.

Depends on the implementation. There are RAID 5 implementations with the tolerance for multiple drive failures in most cases.

Quoting Moo (Reply 5):
Unfortuantely, the chances of a second disk failing during a RAID rebuild is around 33%, meaning you just lost your entire data set and will be going back to backups. RAID 6 can survive two disk losses with no effect.

That's a very high number - my experience is that it would be well under 5%.

Quoting Ual747 (Reply 13):
(Throw your headset at your computer while your phone is ringing for another incoming call. However, your manager puts your phone on hold so she can yell at you for not making a sale to a person who has no credit, no credit cards, no form of payment, because it makes her look bad as well.)

I know some ex-Dell people who have told me that one really bad day of sales could be enough to get you fired.



Where are all of my respected members going?
User currently offlineUal747 From , joined Dec 1969, posts, RR:
Reply 16, posted (6 years 3 months 2 weeks 2 days 20 hours ago) and read 1295 times:



Quoting BHMBAGLOCK (Reply 15):
I know some ex-Dell people who have told me that one really bad day of sales could be enough to get you fired.

It will get you pulled aside for a really bad ass chewing. A week of bad sales will get you fired, I assume. For some reason I was always in the Top quarter of stack rankings, (the "blue" we called it), but the pressure to sell, especially a crappy product with high margin for the company bothered me. And the pressure is huge on employees. It's not like a car dealership where you have any downtime either. You are on the phone one right after the other....bam bam bam. No time to think.

UAL


User currently offlineKen777 From United States of America, joined Mar 2004, 8478 posts, RR: 9
Reply 17, posted (6 years 3 months 2 weeks 2 days 19 hours ago) and read 1285 times:

I used Dells for years as a one man company and thought they were great. Then they changed their pricing and sent support to a third party company in India for us poor SOBs that were not with a large customer.

The first time I called for help I spent a week of misery (and multiple re-installs of XP) and finally gave up.

Fortunately I had a nice backup. I had bought a Mac PowerBook for overseas business trips at the height of malware problems, using VPC & 2000 Pro do demo one small Win only app. After my week of misery with Dell I bought a 23" display and converted to Macs only. When I need help I get an Apple employee who is concerned about keeping me a customer - just like Dell used to be.

Now I'm in forced retirement (for medical reasons) and find even less tolerance with poor service, be it computers or anything else.


User currently offlineMoo From Falkland Islands, joined May 2007, 4089 posts, RR: 4
Reply 18, posted (6 years 3 months 2 weeks 2 days 18 hours ago) and read 1265 times:



Quoting KBFIspotter (Reply 11):

When I found out that there were people who had ordered after me that were getting theirs was the final straw.

In that case you were probably justified, apologies  Smile

Quoting BHMBAGLOCK (Reply 15):
Depends on the implementation. There are RAID 5 implementations with the tolerance for multiple drive failures in most cases.

Uhm, in that case they aren't RAID 5, since RAID 5 only carries one parity block, while RAID 6 carries two.

Quoting BHMBAGLOCK (Reply 15):
That's a very high number - my experience is that it would be well under 5%.

It depends on the size of the array - the larger the array becomes, the smaller the MTBF of the array gets - at a certain point (i think its 6 or 8 disks) it falls below the MTBF of a single disk, meaning a second disk is more likely to fail in a shorter time than it takes to replace a first failed disk.


User currently offlineFLVILLA From United Kingdom, joined Jun 2004, 394 posts, RR: 2
Reply 19, posted (6 years 3 months 2 weeks 2 days 17 hours ago) and read 1259 times:

You should have all bought IBM ! (for company equipment of course)  Smile


I hope in life i can work to live, not live to work
User currently offlineMoo From Falkland Islands, joined May 2007, 4089 posts, RR: 4
Reply 20, posted (6 years 3 months 2 weeks 2 days 17 hours ago) and read 1256 times:



Quoting FLVILLA (Reply 19):
You should have all bought IBM ! (for company equipment of course) Smile

Oh god, IBM equipment - nooooooo!

Their top end stuff is good enough, but a few years back we bought a batch of ThinkCenters - god, those things were terrible.


User currently offlineBHMBAGLOCK From United States of America, joined Jul 2005, 2698 posts, RR: 5
Reply 21, posted (6 years 3 months 2 weeks 2 days 6 hours ago) and read 1210 times:



Quoting Moo (Reply 18):
Uhm, in that case they aren't RAID 5, since RAID 5 only carries one parity block, while RAID 6 carries two.

No, in some implementations with large RAID 5 groups, the drives are split into multiple groups with independant parity. Losing a drive each in two separate groups simultaneously results in no loss of data.

Quoting Moo (Reply 18):
It depends on the size of the array - the larger the array becomes, the smaller the MTBF of the array gets - at a certain point (i think its 6 or 8 disks) it falls below the MTBF of a single disk, meaning a second disk is more likely to fail in a shorter time than it takes to replace a first failed disk.

You are correct that the MTBF for the group decreases as the number of drives increases. This is nowhere near enough to result in a 33% failure rate during rebuild though. Not even if SATA drives are being used would I expect this. btw, no substitute for SAS or SCSI if you really value your data.

Quoting FLVILLA (Reply 19):
You should have all bought IBM ! (for company equipment of course)

The same geniuses who located the drives in their blade servers downwind from the memory AND the processors. I don't think so.



Where are all of my respected members going?
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 22, posted (6 years 3 months 2 weeks 1 day 23 hours ago) and read 1172 times:

So the good news is that Dell processed a credit for the entire S&H amount.

The bad news is I'm checking my work email at 8:00 AM on a Sunday  Wink

Quoting BHMBAGLOCK (Reply 21):
No, in some implementations with large RAID 5 groups, the drives are split into multiple groups with independant parity. Losing a drive each in two separate groups simultaneously results in no loss of data.

I thought that wasn't RAID5 but was RAID5+1/1+5 i.e. you have a RAID5 (striping with parity) array laid on top of a RAID1 (mirroring) array

Quoting BHMBAGLOCK (Reply 21):
Not even if SATA drives are being used would I expect this. btw, no substitute for SAS or SCSI if you really value your data.

I will never allow the use of SATA drives in an array I'm responsible for again. I got (lightly) pressured into buying a server with SATA drives for our new office -- at the time I didn't like it, but couldn't come up with a justification for why. Dell eventually wound up replacing the PERC controller twice, [involving on-site visits] the backplane once [another onsite visit], and every drive a total of three times -- and then replaced all of the drives a 4th time with a different make and model.

The server was also FedExed back from the remote office to the office I work out of and then back to the remote office to rebuild the OS after two simultaneous drive failures [turns out that the drives didn't actually "fail" they both dropped off line essentially simultaneously]

Turns out that the drives had a firmware compatibility issue -- one guy at Dell told us to update the firmware on the drives and to call back if we're still having issues, so we get the update pachage from Western Digital... and the instructions don't make any sense [things like telling us to extract the image to a floppy when we didn't have a floppy drive in any PC in that office, let alone the server]

So we call Dell back 'What the hell? We don't reccommend that you update the firmware, and you can't if they're in an array." Then he proceeded to reccommend that we take the server off line, pull the drives one at a time and do the firmware update using a different PC, but if it didn't work Dell couldn't help.

Told him there wasn't a chance in hell of that happening for several reasons (uptime, the fact we don't have any IT staff in that office, the fact that I was irritated that the case was still open after 3 months and we still had drives randomly popping on and offline randomly.

A supervisor was conferenced on the line and looked at the case notes -- we got three new drives the next morning; this time not Western Digital...the array has been up since, but I'm still twitchy about it.

Figured that we spent at least $3300 in labor dealing with that issue..

Every array since then has been 15k RPM SAS... Much less stressful  Smile



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineBHMBAGLOCK From United States of America, joined Jul 2005, 2698 posts, RR: 5
Reply 23, posted (6 years 3 months 2 weeks 1 day 18 hours ago) and read 1151 times:



Quoting Lincoln (Reply 22):
I thought that wasn't RAID5 but was RAID5+1/1+5 i.e. you have a RAID5 (striping with parity) array laid on top of a RAID1 (mirroring) array

It's not something you'll see in DAS, only in a SAN. Personally, I'm a big believer in the HP EVA. The beauty of it is that I can have one disk group sharing many, many LUNs and they don't even have to be the same RAID level, i.e. I can have RAID 5, RAID 0, and RAID 1 striped across a common set of disks. The really cool thing is that it gives you a damn near unlimited pool of performance to make your DB rip and at the same time lets you use the extra space that's typically wasted when running your spindle count up for non i/o intensive uses.

It's also a hell of a lot less work to administer than anything else out there other than maybe Compellant but I personally think Compellant's HW is a bit of a bad joke and I prefer a truly embedded controller OS vs. a sexed up DAS. At least Compellant didn't base theirs on an XP kernel with another layer glued on like EMC does with their CX series. It's a bad joke when you have to be careful about updating your AV on the SAN controllers, beyond scary to terrifying.



Where are all of my respected members going?
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 24, posted (6 years 3 months 2 weeks 1 day 10 hours ago) and read 1113 times:



Quoting BHMBAGLOCK (Reply 23):

It's not something you'll see in DAS, only in a SAN. Personally, I'm a big believer in the HP EVA.

Ahh, that explains it  Wink

The EVA stuff looks very cool but also way overkilll (and expensive) for our applications.

Those are storage quantities I dream about but will not likely see soon, especially in the same geographic location. All of my storage is DAS; based on our usage I haven't been able to come up with a compelling reason to push for a SAN aside from "It's cool" and I have to fend off the "It's expensive" (One thing I miss about moving from public higher education into a small, single-owner private enterprise... I actually have to justify what I buy  Wink )

Quoting BHMBAGLOCK (Reply 23):
At least Compellant didn't base theirs on an XP kernel with another layer glued on like EMC does with their CX series. It's a bad joke when you have to be careful about updating your AV on the SAN controllers, beyond scary to terrifying.

You're kidding me, right? Please tell me you're kidding me. I think I'm going to have nightmares and I've never touched EMC/



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineBHMBAGLOCK From United States of America, joined Jul 2005, 2698 posts, RR: 5
Reply 25, posted (6 years 3 months 2 weeks 1 day 7 hours ago) and read 1082 times:



Quoting Lincoln (Reply 24):
Those are storage quantities I dream about but will not likely see soon, especially in the same geographic location. All of my storage is DAS; based on our usage I haven't been able to come up with a compelling reason to push for a SAN aside from "It's cool" and I have to fend off the "It's expensive" (One thing I miss about moving from public higher education into a small, single-owner private enterprise... I actually have to justify what I buy )

If you are going to virtualize and/or do HA clustering then it's a necessity. It's can also be very cost effective when you need lots of spindles for performance reasons. Believe it or not, the starter version is only $15k.

Quoting Lincoln (Reply 24):
You're kidding me, right? Please tell me you're kidding me. I think I'm going to have nightmares and I've never touched EMC/

I am not kidding you at all. Anybody with a bit of sense who finds out about this "feature" runs away quickly from this POS.



Where are all of my respected members going?
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