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Do Hotels Try Putting You In The Same Room?  
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Posted (5 years 12 months 3 days 15 hours ago) and read 1776 times:

For those in the hospitality industry...

Do hotels actually try to put repeat guests in the same room across multiple visits, or is it some kind of freeky coincidence in my case?

Based on the way my work travel works I'm rarely in the same area twice; even when I'm "nearby" another hotel usually winds up being closer to where I actually need to be. I have only three rules when choosing a hotel (a) Must be less ant $200/night, (b) must be a confirmed non-smoking room, and (c) must be in the Hilton family (usually winds up being Hampton or Hilton Garden Inn, but I've done my share of HIlton/Embassy Suites/Doubletree/Homewood Suites)

I'm sitting in Room 305 at the Hampton Inn, Lima, OH and I came to the realization...Every property that I've stayed at more than once, I've been in the same room on every visit.

This is my third time in Room 305 at the Hampton Inn, Lima over a span of about 2 years (and the note to myself that I taped under the nightstand last time is still here). The Hampton Inn, Petosky, MI I was in the same room 4 times over a 3 month period (and the housekeepers got to know me by name). In the greater Dayton area, at one hotel, I was in the same room 3 times, another twice. The Hilton Garden Inn Cincinnati Northeast I was given the same room, at one Homewood Suites as well... And I could go on....

I realize there are only 100-150 rooms at most of these hotels, and the requirement for a non-smoking room cuts down the number further (though more properties are migrating to 100% smoke free) so the odds of randomly being given the same room aren't astronomical, but it seems a little too coincidental to be random.

And if they do do it on purpose... Is there a reason?

Lincoln


CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
7 replies: All unread, jump to last
 
User currently offlineIhadapheo From United States of America, joined Sep 2001, 6027 posts, RR: 55
Reply 1, posted (5 years 12 months 3 days 15 hours ago) and read 1760 times:

what ever you do do not tell the Maltese Falcon about this. I would guess that room 305 is where they keep your personal file video recorder, this information is shared between hotel chains and is also provided to the super secret government sidnem project which keeps tabs on all evil doers.

IHAP

BTW my last 4 stays at YYZ Airport Doubletree have been in the same room



Pray hard but pray with care For the tears that you are crying now Are just your answered prayers
User currently offlineLowrider From United States of America, joined Jun 2004, 3220 posts, RR: 10
Reply 2, posted (5 years 12 months 3 days 15 hours ago) and read 1754 times:

I haven't had that happen, but 3 times I have had hotels try and put me in the same room as another guest. Awkward.


Proud OOTSK member
User currently offlineUSAIRWAYS321 From United States of America, joined Jul 2001, 1848 posts, RR: 9
Reply 3, posted (5 years 12 months 3 days 15 hours ago) and read 1754 times:

I worked in hotels for 2 years before taking my current job, and if we had a regular guest at our property, it was common to put him/her back in the same room on a subsequent stay. Our computer system worked by duplicating the previous reservation, which would contain the room number from the earlier stay, and simply changing the arrival/departure dates. If the room wasn't already pre-blocked, there would be no reason to change it barring any special requests.

If this is happening across multiple properties of the same brand, it's just a weird coincidence.


User currently offlineKiwiinOz From New Zealand, joined Oct 2005, 2165 posts, RR: 5
Reply 4, posted (5 years 12 months 3 days 15 hours ago) and read 1740 times:

I haven't seen the practice of trying to give guests the exact same room numbers, however, guest profiles will store information on:

Smoking/NS preference
View preference
Far or close to lifts
Bed type preference
No number 4, (Asia) or 13, (Western) in the room number
etc

Once a guest has a few of these preferences noted, it cuts down the appropriate rooms quite a lot, therefore increasing the chance of being allocated the same room again.


User currently offlineFlyingTexan From , joined Dec 1969, posts, RR:
Reply 5, posted (5 years 12 months 3 days 12 hours ago) and read 1663 times:

I've noticed this as well. Repeat stays (sometimes even spanning years) yield the exact same room.

User currently offlineAndz From South Africa, joined Feb 2004, 8453 posts, RR: 10
Reply 6, posted (5 years 12 months 3 days 6 hours ago) and read 1582 times:
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My favourite hotel in Cape Town only has 26 rooms so it has happened frequently. Otherwise it hasn't really happened at other hotels.


After Monday and Tuesday even the calendar says WTF...
User currently offlineSafetyDemo From United States of America, joined Sep 2007, 310 posts, RR: 0
Reply 7, posted (5 years 12 months 1 day 14 hours ago) and read 1445 times:

At my hotel, we have guests that stay every week and we do tend to place them in the same room. They have either indicated this preference to us based on a) the exact room # or b) criteria that rooms meets (smoking/non, corner/non, which view they prefer, which floor, etc).

Also, we tend to store luggage/belongings for our most frequent guests inbetween stays and so we always place them in the same room so we can deliver their luggage before arrival.

For example: When we inform our bellmen "Mr. Smith is checking in today", they know he prefers room 1408 and automatically take his bags there.

-safetyDemo



Please direct your attention to the flight attendants in the cabin...
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