Lincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8 Posted (5 years 10 months 1 week 1 day 11 hours ago) and read 1752 times:
For those in the hospitality industry...
Do hotels actually try to put repeat guests in the same room across multiple visits, or is it some kind of freeky coincidence in my case?
Based on the way my work travel works I'm rarely in the same area twice; even when I'm "nearby" another hotel usually winds up being closer to where I actually need to be. I have only three rules when choosing a hotel (a) Must be less ant $200/night, (b) must be a confirmed non-smoking room, and (c) must be in the Hilton family (usually winds up being Hampton or Hilton Garden Inn, but I've done my share of HIlton/Embassy Suites/Doubletree/Homewood Suites)
I'm sitting in Room 305 at the Hampton Inn, Lima, OH and I came to the realization...Every property that I've stayed at more than once, I've been in the same room on every visit.
This is my third time in Room 305 at the Hampton Inn, Lima over a span of about 2 years (and the note to myself that I taped under the nightstand last time is still here). The Hampton Inn, Petosky, MI I was in the same room 4 times over a 3 month period (and the housekeepers got to know me by name). In the greater Dayton area, at one hotel, I was in the same room 3 times, another twice. The Hilton Garden Inn Cincinnati Northeast I was given the same room, at one Homewood Suites as well... And I could go on....
I realize there are only 100-150 rooms at most of these hotels, and the requirement for a non-smoking room cuts down the number further (though more properties are migrating to 100% smoke free) so the odds of randomly being given the same room aren't astronomical, but it seems a little too coincidental to be random.
And if they do do it on purpose... Is there a reason?
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Ihadapheo From United States of America, joined Sep 2001, 6027 posts, RR: 56
Reply 1, posted (5 years 10 months 1 week 1 day 11 hours ago) and read 1736 times:
what ever you do do not tell the Maltese Falcon about this. I would guess that room 305 is where they keep your personal file video recorder, this information is shared between hotel chains and is also provided to the super secret government sidnem project which keeps tabs on all evil doers.
BTW my last 4 stays at YYZ Airport Doubletree have been in the same room
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USAIRWAYS321 From United States of America, joined Jul 2001, 1845 posts, RR: 9
Reply 3, posted (5 years 10 months 1 week 1 day 11 hours ago) and read 1730 times:
I worked in hotels for 2 years before taking my current job, and if we had a regular guest at our property, it was common to put him/her back in the same room on a subsequent stay. Our computer system worked by duplicating the previous reservation, which would contain the room number from the earlier stay, and simply changing the arrival/departure dates. If the room wasn't already pre-blocked, there would be no reason to change it barring any special requests.
If this is happening across multiple properties of the same brand, it's just a weird coincidence.
SafetyDemo From United States of America, joined Sep 2007, 310 posts, RR: 0
Reply 7, posted (5 years 10 months 6 days 10 hours ago) and read 1421 times:
At my hotel, we have guests that stay every week and we do tend to place them in the same room. They have either indicated this preference to us based on a) the exact room # or b) criteria that rooms meets (smoking/non, corner/non, which view they prefer, which floor, etc).
Also, we tend to store luggage/belongings for our most frequent guests inbetween stays and so we always place them in the same room so we can deliver their luggage before arrival.
For example: When we inform our bellmen "Mr. Smith is checking in today", they know he prefers room 1408 and automatically take his bags there.
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