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PC Help Needed.. Citrix And Sony Crash My PC

OzTech From Australia, joined Feb 2007, 161 posts, RR: 0
Posted (4 years 2 months 2 weeks 5 days 6 hours ago) and read 2117 times:

Can anybody let me know an easy way to find out what causes my PC to crash when I do the following:

1. Connect to my employers network using Citrix XenApp Web Plugin
2. Connect a Sony Digital notetaker via USB (Sony Digital Voice Editor program)

I am running:

XP SP3
AMD Athlon Dual 64 x 2 4600+
2G of 2.4 RAM

When ever I do the above, my PC just shuts down and restarts...

No defect too big, no defect too small, nothing in the log --- No defect at all !!

4 replies: All unread, jump to last

OzTech From Australia, joined Feb 2007, 161 posts, RR: 0
Reply 1, posted (4 years 2 months 2 weeks 5 days 4 hours ago) and read 2087 times:

Somebody has to have an answer....

No defect too big, no defect too small, nothing in the log --- No defect at all !!

AverageUser From , joined Dec 1969, posts, RR:
Reply 2, posted (4 years 2 months 2 weeks 5 days 3 hours ago) and read 2077 times:

If your computer just hangs and you'll get no proper error message, I'd say the faults have nothing to do with those particular programs, unless you're make your network connection through an USB network device, in which case it could be your USB connection in general. Very hard to tell without more info.

Klaus From Germany, joined Jul 2001, 20860 posts, RR: 55
Reply 3, posted (4 years 2 months 2 weeks 5 days 3 hours ago) and read 2076 times:

I know neither of the components directly, so I could only guess.

Have you tried the settings for both of them? Maybe you can disable some optional features which may help avoid the conflict. Maybe there have been some optional components installed which you're not actually using.

Gemuser From Australia, joined Nov 2003, 5219 posts, RR: 6
Reply 4, posted (4 years 2 months 2 weeks 4 days 10 hours ago) and read 2031 times:

Pure guess, but is there an interrupt or DMA conflict between Citrix & the Sony. Normally you would not expect that between a piece of software and hardware but Citrix is in fact mimicking hardware. Check the "resources" tab in properties (right click) on the device in device manager, then check whatever Citrix is using for configuration data these days.

Gemuser

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