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The Car Salesmen Tips Please!  
User currently offlineTsaord From , joined Dec 1969, posts, RR:
Posted (5 years 1 month 5 days 12 hours ago) and read 2189 times:

In a few months I'm going to a dealer to get a 09 or 2010 if its out. Im not going to strong anyone into a deal and I don't want to be strong armed into anything.

But can you actually walk away feeling like you got a good deal?

What were your experiences good and bad when purchasing a new or used car? What advice would you give a first time buyer?

Thanks

27 replies: All unread, showing first 25:
 
User currently offlinePhoenix9 From Canada, joined Aug 2007, 2546 posts, RR: 8
Reply 1, posted (5 years 1 month 5 days 12 hours ago) and read 2182 times:

Quoting Tsaord (Thread starter):
But can you actually walk away feeling like you got a good deal?

Do your research and decide on exactly what you want....including the accessories etc. Don't let them tie in anything to that for excess charges. Try to find out the wholesale prices for the car in your area and then negotiate up from that price. There is a website listed below that shows Canadian prices. I'm sure you can find such information for US prices specific to your state.

target=_blank>http://www.carcostcanada.com/1/en/default.asp

It is a paid service, but if it helps you save money then its worth it.

[Edited 2009-06-21 19:06:57]


Life only makes sense when you look at it backwards.
User currently offlineLTBEWR From United States of America, joined Jan 2004, 13035 posts, RR: 12
Reply 2, posted (5 years 1 month 5 days 11 hours ago) and read 2154 times:

Try Edmunds.com for a 'true value price', any and all possible rebates and financing deals as well as trade-in values for your car. I would do like I did and offer a price a little lower than that suggested 'true value price'.
Some other tips:
- All the ads are loaded with low-ball prices. They are total lies, like for bone basic versions, rebates or pricing deals you never are qualified for.
- Make you ask up front of any 'dealer fees' or paperwork 'processing fees' or 'prep fees' that may be excessive, like over $50, mainly for profit and well over their real costs to process any financing, or above fees due to the state for registration, title fees, plates.
- Clean up your trade in, remove all clutter, wash the exterior and throughly clean up the interior. It may help the trade in value a bit.
- The salesperson is not your friend. They are trained to play your emotions, and sneak info out of you to be used to screw you out of more money. Don't volunteer any info about your self, your finances or your trade in car or about their or their bosses lives.
- NEVER act like you are in love with the car you are looking at.
- Look at the lots of car dealers that have the car you want when they are closed if possible so you can see if they have ones with the colors or equiped the way you want. That way if they push you for one with options you don't want (like the $2K sunroof option) you can say 'Look, I know you have cars back in your lot the way I want'.
- Keep quiet when the salesperson goes away. It is a play to make you think, give a little on the price in their favor.
- Never argue with the spouse in front of the sales person or inside the dealership. Make sure both of you are on the same page as to approach.
- If you shop during the day, maybe after discussing a price, go to have lunch, get some coffee, get out of the showroom to make THEM think.
- Never accept the plea 'this offer is only good today' unless their is a deadline on a rebate/financing deal
- Never bring the kids when shopping for a car. Hire a babysitter or someone else to watch them.
- Ask friends as to their experiences with dealers good and bad.
- Consider using a buying service. Costco, BJ Wholesale membership retailers may offer such services.
- Buy toward the end of the month as many dealers and sales persons are looking to meet or beat sales quotas or goals, get bonus commissons.


User currently offlineStasisLAX From United States of America, joined Jul 2007, 3280 posts, RR: 6
Reply 3, posted (5 years 1 month 5 days 10 hours ago) and read 2137 times:



Quoting LTBEWR (Reply 2):
Consider using a buying service. Costco

I've used the Costco buying serrvice twice and the deal has gone through without a hitch, sitting in the dealership all day, or a "hard sell" tactic from the usual lot lurkers. Dealt directly with the fleet sales manager at the dealership. Highly recommend Costco. They deal with alot of AutoNation dealerships from what I recall.  bigthumbsup 



"Those who would give up essential liberty to purchase temporary safety deserve neither liberty nor safety!" B.Franklin
User currently offline7324ever From Serbia, joined May 2009, 563 posts, RR: 2
Reply 4, posted (5 years 1 month 5 days 8 hours ago) and read 2107 times:

Stay confident and be a "hard ass" don't let them learn anything about your personal life


Anything the US and EU build the Russians do it better! i.e. TU-144 vs Concorde and TU-154 vs The 727...
User currently offlineAsuflyer05 From United States of America, joined Feb 2004, 2371 posts, RR: 3
Reply 5, posted (5 years 1 month 3 days 9 hours ago) and read 1973 times:

From a sales person's perspective, buying a car is relatively easy. Some buyers make it way more difficult than it needs to be. The internet really helps with easing the purchase process.

Go out and look at the cars you are considering. Be sure to test drive them all. When you narrow down the car you want, call 3 dealers in your area. Ask for the internet sales or fleet sales department. Explain to the salesperson which car you are looking at and what their internet price is for that car.

Compare the three prices. They will give you an idea on the market for the car. In my experience, most dealers that closely compete with each other will often be priced within a few hundred dollars of each other. Then call your salesperson at the store you would like to buy from, which hopefully is the closest dealer and the one you test drove at. Explain to him the quotes you received and then low ball the lowest quote by a couple hundred bucks. If he bites then good. You bought the car under market. If he says pass, go buy it at the other store, call around with your lowball offer. If no one bites, then negotiate a bit with the original dealer.


User currently offlineTSAORD From , joined Dec 1969, posts, RR:
Reply 6, posted (5 years 1 month 2 days 19 hours ago) and read 1910 times:

Thanks everyone! Very useful information!

User currently offlineDazed767 From United States of America, joined May 1999, 5489 posts, RR: 51
Reply 7, posted (5 years 1 month 2 days 17 hours ago) and read 1890 times:

http://truecar.com/release/index.html

User currently offlineFlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 8, posted (5 years 1 month 2 days 15 hours ago) and read 1871 times:

Ask the first salesperson you deal with if he can sell you the car, and tell him or her the first time that he or she has to go talk to their sales manager to see if your request is okay, that you will walk out.

User currently offlineCXB77L From Australia, joined Feb 2009, 2596 posts, RR: 5
Reply 9, posted (5 years 1 month 2 days 1 hour ago) and read 1826 times:
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Quoting FlyDeltaJets87 (Reply 8):
tell him or her the first time that he or she has to go talk to their sales manager to see if your request is okay, that you will walk out.

That can backfire.

Some sales managers instruct their sales staff not to go beyond certain boundaries when offering deals. In my experience, there are some deals that must be signed off by the sales manager. If you tell the sales person that you will walk out as soon as they go to see the sales manager, then they might be more reluctant to offer you your requested price if it is lower than the set boundary.



Boeing 777 fanboy
User currently offlineKingairta From United States of America, joined Feb 2009, 458 posts, RR: 0
Reply 10, posted (5 years 1 month 2 days 1 hour ago) and read 1822 times:

Remember there's always a good deal. You just have to look. In other words. Don't be in a rush.

As a side bar I'd recommend stearing clear of new and going for a slightly used car instead. Much better bang for your buck.


User currently offlineKen777 From United States of America, joined Mar 2004, 8188 posts, RR: 8
Reply 11, posted (5 years 1 month 2 days 1 hour ago) and read 1820 times:

I'm not one to pay paper processing fees. If a salesman wanted to add that to the contract I would also want to add a "Product Review Fee" at the same price, or higher, to pay me for the efforts in finding his car to buy.

Edmunds.com is your friend. Find the Invoice total for the car you want and understand that is the 'Gross" invoice, not Net, Net, Net invoice. You should be pushing for a mini deal, which is normally around $200 over Gross Invoice.

NEVER talk dollars in terms of monthly payments. This is where the dealer builds up their profits. You should know from your bank or credit union how much the loan payment is per $1,000. Keep that information and your price range private - give that information to the salesman and he can pad his profits.

Don't argue or let a salesman push you. You're actually the one who should be in charge. Talk normally and if you're not happy forget the deal. You can tell the salesman to call if decide to meet your price and you'll come back if you haven't bought something else,


User currently offlineA332 From Canada, joined Feb 2005, 1644 posts, RR: 2
Reply 12, posted (5 years 1 month 2 days ago) and read 1803 times:

Do your research. Know what you want to spend and what the vehicle you want should cost. Go in and make a deal.

The last thing you want is to have the salesman in control... you should be setting the expectations... after all, it's your money they want!  Wink

I haven't bought a car from a dealership in many years since you're way better off buying privately at actual market value... but hey, to each their own!  Wink



Bad spellers of the world... UNTIE!
User currently offlineFlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 13, posted (5 years 1 month 1 day 23 hours ago) and read 1780 times:



Quoting CXB77L (Reply 9):

Quoting FlyDeltaJets87 (Reply 8):
tell him or her the first time that he or she has to go talk to their sales manager to see if your request is okay, that you will walk out.

That can backfire.

Some sales managers instruct their sales staff not to go beyond certain boundaries when offering deals. In my experience, there are some deals that must be signed off by the sales manager. If you tell the sales person that you will walk out as soon as they go to see the sales manager, then they might be more reluctant to offer you your requested price if it is lower than the set boundary.

If the salesperson says that he or she needs to see the sales manager, then you ask should what's the point of dealing with the sales person and not the sales manager in the first place.


User currently offlinePHLBOS From United States of America, joined Mar 2004, 7511 posts, RR: 24
Reply 14, posted (5 years 1 month 1 day 22 hours ago) and read 1773 times:



Quoting Kingairta (Reply 10):
As a side bar I'd recommend stearing clear of new and going for a slightly used car instead. Much better bang for your buck.

In some instances, at least at new car dealers; the price for a used model isn't that much cheaper than a new model. This is especially true in the pick-up truck market.



"TransEastern! You'll feel like you've never left the ground because we treat you like dirt!" SNL Parady ad circa 1981
User currently offlineBok269 From United States of America, joined May 2007, 2105 posts, RR: 0
Reply 15, posted (5 years 1 month 1 day 22 hours ago) and read 1763 times:

http://consumerist.com/248445/dealer...e-four+square-heres-how-to-beat-it

Also, negotiate a purchase price, not a payment.



"Reality is wrong, dreams are for real." -Tupac
User currently offlineType-Rated From United States of America, joined Sep 1999, 4945 posts, RR: 19
Reply 16, posted (5 years 1 month 1 day 18 hours ago) and read 1730 times:

The finance guys (the guy in the office you talk to in the final purchasing step) is probably the hightest paid employee at the dealership. Why? Because he/she is a professional at separating you from your money. Usually he really pushes dealer installed options, extended warranties, and special "paint protection" schemes.

I once was able to get a free extended warranty out of one of these guys.
I bought my last car, a Mazda tribute at 6pm on February 28, 2004. The finance guy said the car already had the extended warranty put on it for $2K. I told him I didn't want the warranty. He said that once the warranty was applied to the car, it couldn't be taken off. So I told him either I get the car without the warranty or I'm walking. But then I added that since the warranty is already on the car I'm not going to pay for it and he has to give it to me for free since once it is on the car it can't be taken off. He went for it! I drove out of the dealership with that new Tribute for $6K under the sticker price!



Fly North Central Airlines..The route of the Northliners!
User currently onlineDreadnought From United States of America, joined Feb 2008, 8788 posts, RR: 24
Reply 17, posted (5 years 1 month 1 day 17 hours ago) and read 1720 times:

Quoting Type-Rated (Reply 16):
I bought my last car, a Mazda tribute at 6pm on February 28, 2004.

Good point raised here. If at all possible, try to make your deal on the last day of the month. The dealer will be willing to make an excellent deal in order to get one more purchase in the month for commissions.

And if the timing is right, you can go for a quarter-end. You're in luck - the current quarter ends just next week.

In my industry, we normally get discounts in the 20-30% range from our suppliers, but have been able to do 40-50% at the end of a quarter. Everyone wants that little extra bonus.

[Edited 2009-06-25 13:55:22]


Veni Vidi Castratavi Illegitimos
User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 31
Reply 18, posted (5 years 1 month 1 day 17 hours ago) and read 1707 times:

Now is a great time to buy. Prices are soft and dealers want the business. For laughs I called another VW dealership in the area from the one I got my car from to see if they had a specific GTi I wanted, I went in and played some hardball. They wouldn't budge on a number, So I called the place I got my vw from, he matched the deal, and offered me more for my trade. Sadly thou I didn't go for the new car as It would make my budget a tad tighter and right now, thats not a great idea. But its a great time to buy a car. Play hardball.


Doors open, right hand side, next stop is Springfield.
User currently offlineTsaord From , joined Dec 1969, posts, RR:
Reply 19, posted (5 years 3 weeks 6 days 15 hours ago) and read 1557 times:

I'm going to join a credit union in the next few days. I'm not going through my bank because I know I won't get financed or it I did the interest would be higher.

Do you go to the dealer first and negotiate a price then go your credit union? or just ask for a loan and they cut you a check?


User currently offlineChrisair From United States of America, joined Sep 2000, 2070 posts, RR: 3
Reply 20, posted (5 years 3 weeks 6 days 13 hours ago) and read 1534 times:



Quoting Tsaord (Reply 19):
I'm not going through my bank because I know I won't get financed or it I did the interest would be higher.

Can you afford a new car (with a good down payment)? I'm not trying to sound mean, but if you can't get financed through the bank, can you really afford a new car?

The last car I bought was a used Volvo S60. One year old, 18k miles and it saved me $10-15k. I bought it from a Horizon Air pilot who is a Volvo authorized dealer on the side. I'll never buy from a dealership again.


User currently offline777ER From New Zealand, joined Dec 2003, 12082 posts, RR: 18
Reply 21, posted (5 years 3 weeks 6 days 13 hours ago) and read 1524 times:
AIRLINERS.NET CREW
FORUM MODERATOR

I recently purchased a new queen size bed (I know this isn't a good example). I found a good bed that was worth $1100 and made by one of the worlds best bed makers (which is also a New Zealand company) and I managed to get the bed for $699.

All I said was this "I'm really interested in this bed as I really like it, but I'm not happy with the price tag on it. Whats the best deal you can give me? If its not a win win deal then I will buy this same bed somewhere else". Basically if they dealer/seller doesn't give you a deal that your happy with then they have lost a sale which would have helped their bank ballance and his/her comminson rates. The same can be said about a hotel room. for each room thats empty each night means they will NEVER get to try again at having that room taken for that night. Its a win win situation for everyone


User currently offlineJetsGo From United States of America, joined Jul 2003, 3080 posts, RR: 5
Reply 22, posted (5 years 3 weeks 6 days 10 hours ago) and read 1484 times:



Quoting Chrisair (Reply 20):
Can you afford a new car (with a good down payment)? I'm not trying to sound mean, but if you can't get financed through the bank, can you really afford a new car?

Depending on what his bank is, it could be the bank. Some are far more picky than others. For example I have used Wells Fargo for almost 6 years now and I'm in the process of trading in my 06 Taurus for an 09 Impreza. The particular Impreza I have my eyes on is $21,690. My Taurus has a trade-in value of around $5,500 and I plan to top that with $5,000 cash for a total down payment of $10,500. I would only be financing about 50% of the vehicle and Wells Fargo STILL denied me. For the three years I have been building my credit, it has been absolutely solid with one auto loan and a few credit cards paid off every month.

Low and behold, I checked my FICO score and am fairly certain I will qualify for 2.9% APR for 60 months through Subaru.

Screw you Wells Fargo. I'll probably be with a different bank by the years end.



Marine Corps Aviation, The Last To Let You Down!
User currently offlineTsaord From , joined Dec 1969, posts, RR:
Reply 23, posted (5 years 3 weeks 6 days 2 hours ago) and read 1444 times:



Quoting Chrisair (Reply 20):
Can you afford a new car (with a good down payment)? I'm not trying to sound mean, but if you can't get financed through the bank, can you really afford a new car?

Yes I can afford a car. But my bank is going to be picky with me because I became really dumb after high school and messed up my credit, which I didn't know much about at the time. So you can say I don't have that perfect score to satisfy a bank in these current economic conditions. However I can afford a car based on my current income.

Plus, consensus from family, friends, and co-workers is just to skip the bank and join/get financed through a credit union.

I'm really making sure I learn from my younger mistakes and take my credit more seriously. buying a new car isn't something I'm rushing into and I am making sure I don't do anything on impulse. I'm saving for a down payment. Just to say though, I want the new Chevrolet Malibu. By the time I'm ready the 2010 might be out. I want to put down at least 2000-3000.


User currently offlineMirrodie From United States of America, joined Apr 2000, 7443 posts, RR: 62
Reply 24, posted (5 years 3 weeks 5 days 12 hours ago) and read 1390 times:
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Quoting LTBEWR (Reply 2):
Never argue with the spouse in front of the sales person or inside the dealership

Great point. A buddy of mine did that, sank the deal big time.

Quoting StasisLAX (Reply 3):
I've used the Costco buying serrvice twice and the deal has gone through without a hitch, sitting in the dealership all day, or a "hard sell" tactic from the usual lot lurkers. Dealt directly with the fleet sales manager at the dealership. Highly recommend Costco. They

I just started looking into this. Does it save you $$ in the long run?

Quoting 7324ever (Reply 4):
Stay confident and be a "hard ass" don't let them learn anything about your personal life

Reminds me of a GREAT Cosby Show episode where Bill Huxtable geos to buy a car and he is all dressed down, doesnt want the dealer to know he' a doctor. Just as the deal is about to be done, Gilbert Gttfried show up, as a random passerby screaming, DR.HUXTABLE, HOW ARE YOU?!!!! And blowing his cover. ROLFMAO classic.

Quoting Ken777 (Reply 11):
Edmunds.com is your friend. Find the Invoice total for the car you want and understand that is the 'Gross" invoice, not Net, Net, Net invoice. You should be pushing for a mini deal, which is normally around $200 over Gross Invoice.

good rule of thumb.

Quoting Bok269 (Reply 15):
http://consumerist.com/248445/dealer...e-four square-heres-how-to-beat-it

Also, negotiate a purchase price, not a payment.

Good read.

Quoting Type-Rated (Reply 16):

But then I added that since the warranty is already on the car I'm not going to pay for it and he has to give it to me for free since once it is on the car it can't be taken off. He went for it! I drove out of the dealership with that new Tribute for $6K under the sticker price!

Great story!

All very good tips. We are currently reviewing our options, but dont have to buy til the lease is up in Mid November.



Forum moderator 2001-2010; He's a pedantic, pontificating, pretentious bastard, a belligerent old fart, a worthless st
25 CPDC10-30 : Thats very high depreciation. I don't know what your circumstances are (maybe you have a company car allowance or intergalactic miles), but I'd hang
26 Mirrodie : It pays to be educated before the trip into the dealer and the links above are excellent. Took about 3 test drives yesterday and told them outright th
27 KC135TopBoom : The number 1 step that has always worked for me is always be prepared to walk away from any offer, even if it is exactly the car or truck you want., b
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