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"Twice Daily Maid Service"?  
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Posted (4 years 6 months 2 days 3 hours ago) and read 3069 times:

I was just confirming all of the details for my upcoming trip to NYC and noticed that one of the hotels I'm booked at is touting "Twice Daily Maid Service" as a room amenity.

What's the point of the second visit and when does it come? I just barely understand why daily maid service is de rigueur at [American?] hotels -- so I'm having a hard time figuring out how you can trash a room so badly in the span of less than 24 hours to make not one but two visits from housekeeping worthwhile.

Clearly, I'm missing something.

I'm also confused about how the tipping shakes out: Generally I tip housekeeping daily...if the service is twice daily, does that then make the proper tip twice daily? (Or to put it another way, are you tipping based on the number of days in the room or based on the number of times the room is serviced?)

Lincoln

[Edited 2010-01-23 11:47:49 by lincoln]


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17 replies: All unread, jump to last
 
User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3416 posts, RR: 17
Reply 1, posted (4 years 6 months 2 days 2 hours ago) and read 3037 times:
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The second service is mainly a bed turn-down, refreshing your towels if needed and the chocolate on the pillow. In case of two daily maid service i usually tip the night before my departure for night service and the day i check out for morning service


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User currently offlineAeri28 From United States of America, joined Dec 2000, 705 posts, RR: 0
Reply 2, posted (4 years 6 months 2 days 1 hour ago) and read 2982 times:

If you don't need it, you don't have to use it. You usually have the option of declining a maid service visit if you wish. Simply place that handy door sign on the door handle...

same thing as those guys who approach you to carry your bags to your room. Big guy like you probably doesn't need it, but 'somebody' would utilize his services. It's all about options and choices. We don't have to choose each one or any at all if we don't want to.


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 3, posted (4 years 6 months 2 days ago) and read 2950 times:



Quoting SOBHI51 (Reply 1):
The second service is mainly a bed turn-down, refreshing your towels if needed and the chocolate on the pillow.

Mmmm... chocolate.  Wink Thanks for the explanation.

Quoting Aeri28 (Reply 2):
If you don't need it, you don't have to use it.

The problem is I'm going up a category from my usual level of accomodation: I honestly didn't know if it was something I needed or not (and the reasons for providing the service) -- much like someone from the US may be confused upon their first encounter with a bidet.

Just like bell service: I don't go out of my way to use it, but if the bellman gets to my bags before I notice I won't complain (In fact, at my last stay at the Hilton-San Francisco Financial District, not only did he get my bags to the elevator before I noticed, when my keycards didn't work saved me a trip back down 23 floors...and was fast [needless to say the tip went way up])

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineUAL747 From , joined Dec 1969, posts, RR:
Reply 4, posted (4 years 6 months 2 days ago) and read 2924 times:

Twice daily maid service is industry standard in the US, and US hotel chains.

HOWEVER, the sucky thing about it is, the maids aren't allowed to touch or move any of your items. So if you have clothes laying on your unmade bed, they won't move them and make it. (Most likely stemming from a lawsuit where some woman laid out her white Gucci pants-suit and the maid moved it and got it dirty).

In the morning: Make the beds, changes the linens, towels, toiletries, refresh the bar, pick up service items.

In the Evening: Pick up service items, refresh towels, toiletries, bar (if needed), turn down the beds.

There are other services they will do as well such as pick up your laundry/dry cleaning.

I think the morning is more of a heavy turn than at night because most people are out of their rooms during the day. Unless you are like me and went out the night before and are asleep with the shades drawn the entire day. At which point, that sign becomes VERY handy.

What hotel chain are you staying with that touts giving you "two maid services" as part of a premium room? If it's a premium room, it should be on the executive level with an executive floor/floors concierge and additional services. (IMO).

UAL


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 5, posted (4 years 6 months 2 days ago) and read 2912 times:

Quoting UAL747 (Reply 4):
Twice daily maid service is industry standard in the US, and US hotel chains.

Bu...huh? I pull 60 nights +/- a year at a variety of Hilton-affiliated chains (Hampton Inn, Hilton Garden Inn, Embassy Suites, DoubleTree, Homewood Suites, Hilton) plus a few nights unaffiliated hotels when unavoidable. I can honestly say I've never encountered twice-daily maid service [granted Hampton and HGI are both limited/focused service].

Quoting UAL747 (Reply 4):
What hotel chain are you staying with that touts giving you "two maid services" as part of a premium room? If it's a premium room, it should be on the executive level with an executive floor/floors concierge and additional services. (IMO).

Not touted as a part of a premium room, listed along the property's features -- in all likelihood I'll be in one of the less-desireable rooms at this particular property since I'm using HHonors points for the room (crossing my fingers that being a HHonors Diamond VIP will at least get me an outside room). Not a chain in the strictest sense, either, It's one of NYC's "Name" hotels... do you want to meet me at the [double] hyphen?

Lincoln

[Edited 2010-01-23 14:42:16 by lincoln]


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User currently offlineN1120A From United States of America, joined Dec 2003, 26357 posts, RR: 76
Reply 6, posted (4 years 6 months 1 day 23 hours ago) and read 2875 times:



Quoting Lincoln (Thread starter):
I just barely understand why daily maid service is de rigueur at [American?] hotels

Why? It makes sense actually.

Quoting Lincoln (Thread starter):
Generally I tip housekeeping daily...if the service is twice daily, does that then make the proper tip twice daily?

Just tip them the once, if you do at all.

Quoting UAL747 (Reply 4):

HOWEVER, the sucky thing about it is, the maids aren't allowed to touch or move any of your items. So if you have clothes laying on your unmade bed, they won't move them and make it. (Most likely stemming from a lawsuit where some woman laid out her white Gucci pants-suit and the maid moved it and got it dirty).

No, its more likely that a maid or someone else affiliated with a hotel stole something and the hotel, rightly, got sued.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineJetsGo From United States of America, joined Jul 2003, 3080 posts, RR: 5
Reply 7, posted (4 years 6 months 1 day 23 hours ago) and read 2869 times:

Just a side note here...

I'm surprised to see people talking about tipping the housekeeping staff. I have never heard of this, never done it, and really see no point. Why tip? Do they make peanuts like waiters and rely on tips? If not, I suggest they find a better paying job if they are expecting tips.



Marine Corps Aviation, The Last To Let You Down!
User currently offlineAa757first From United States of America, joined Aug 2003, 3347 posts, RR: 8
Reply 8, posted (4 years 6 months 1 day 23 hours ago) and read 2858 times:



Quoting JetsGo (Reply 7):
I'm surprised to see people talking about tipping the housekeeping staff. I have never heard of this, never done it, and really see no point. Why tip? Do they make peanuts like waiters and rely on tips? If not, I suggest they find a better paying job if they are expecting tips.

If you leave a few dollars a day, the room (in my experience) gets cleaned better. Judging from the maids I've seen, I'm sure they're paid minimum wage.


User currently offlineJetsGo From United States of America, joined Jul 2003, 3080 posts, RR: 5
Reply 9, posted (4 years 6 months 1 day 23 hours ago) and read 2850 times:



Quoting Aa757first (Reply 8):

What exactly is it that they do better? Generally, I never run into a problem with my rooms cleanliness, regardless of the fact I've never tipped.



Marine Corps Aviation, The Last To Let You Down!
User currently offlineN1120A From United States of America, joined Dec 2003, 26357 posts, RR: 76
Reply 10, posted (4 years 6 months 1 day 23 hours ago) and read 2847 times:



Quoting Aa757first (Reply 8):
Judging from the maids I've seen, I'm sure they're paid minimum wage.

Actually, that is almost universally untrue. That said, they are among the most taken advantage of when it comes to wage and hour laws.

Quoting JetsGo (Reply 7):
Do they make peanuts like waiters and rely on tips?

They certainly don't make much, and work significantly harder.

Quoting JetsGo (Reply 7):
If not, I suggest they find a better paying job if they are expecting tips.

That's not an elitist position or anything.  sarcastic 

Quoting JetsGo (Reply 7):
I have never heard of this, never done it, and really see no point. Why tip?

Some people do, some don't. I think the tipping culture in the US has gotten a bit out of control and has shifted the costs too much on people who are already paying for the service. Tipping waitstaff is a long time cultural norm, so I am cool with it. I do take issue with tip jars and the like, and I'm not keen on tipping for what I see as an essential service, like cleaning a place someone is inhabiting, even if it is a temporary lodging like a hotel.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 11, posted (4 years 6 months 1 day 23 hours ago) and read 2828 times:



Quoting N1120A (Reply 6):
Why? It makes sense actually.

I don't know -- I guess I don't clean my own home with such regularity yet I do significantly more activities in my home. I don't see the need to have someone vacuum, clean, sterilize, etc. a room that's 1/4 the size on a daily basis, especially since generally it's just bathe, sleep, and deskwork -- not eating/cooking, dirt-producing activities, etc.

For one, I'm glad that most hotels I stay at have gotten away from turning over all of the linens every day.

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineAa757first From United States of America, joined Aug 2003, 3347 posts, RR: 8
Reply 12, posted (4 years 6 months 1 day 22 hours ago) and read 2821 times:



Quoting JetsGo (Reply 9):
What exactly is it that they do better? Generally, I never run into a problem with my rooms cleanliness, regardless of the fact I've never tipped.

For one, you never have to ask for extra towels. If they find a piece of clothing behind or under the bed its usually folded on top of your bed. However, I've never not tipped, so I guess I don't really have a control sample.

Quoting N1120A (Reply 10):
I do take issue with tip jars and the like, and I'm not keen on tipping for what I see as an essential service, like cleaning a place someone is inhabiting, even if it is a temporary lodging like a hotel.

I'm mixed. I don't really see why someone at Starbucks should get a tip for making me a cup of coffee when the only thing I'm paying for is that service. On the other hand, I used to go to one coffee place every morning and would throw change in every day and nicer tips on holidays. My regular order was always waiting for me at 7:30.

Quoting Lincoln (Reply 11):
I don't know -- I guess I don't clean my own home with such regularity yet I do significantly more activities in my home. I don't see the need to have someone vacuum, clean, sterilize, etc. a room that's 1/4 the size on a daily basis, especially since generally it's just bathe, sleep, and deskwork -- not eating/cooking, dirt-producing activities, etc.

I've always thought so too, but I guess its just a luxury we've come to expect.


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 13, posted (4 years 6 months 1 day 22 hours ago) and read 2805 times:



Quoting Aa757first (Reply 12):
For one, you never have to ask for extra towels. If they find a piece of clothing behind or under the bed its usually folded on top of your bed. However, I've never not tipped, so I guess I don't really have a control sample.

The problem is there is no uniformity... I tip because they're providing a personal service (just like a waiter or barber). Frequently there's no perceptable difference than what I would expect if I hadn't tipped [but I've never needed extra towels, either  Wink ] but I've been plesantly suprised with anything ranging from a "Thank You" note to having my clothes ironed/pressed, an extra bottle of water appearing, on ice, in my room. I think the best was the Hilton where there was a daily plate of absolutely amazing cookies waiting for me, with great music and the room at the perfect temperature.

If you tip consistently and stay at a property enough times the staff (not just housekeeping) tends to look out for you in ways that go far beyond the chain's SOP... one property in particular I'm generally greeted by first name (my preference, the whole Mr. xxxx thing is so stuffy, especially with a difficult to pronounce last name) before my body has completely passed through the door. Makes sleeping in a strange bed night after night so much more tolerable...

Lincoln
(Who, come to think of it, got more hand-written Christmas cards from hotels than I did friends and family this year)



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offline2707200X From United States of America, joined Mar 2009, 8438 posts, RR: 1
Reply 14, posted (4 years 6 months 1 day 19 hours ago) and read 2749 times:

When I was on Las Vegas and stayed at the Bellagio we got two visits from the made, the second visit was to turn the beds at night, that was the first time I stayed at a hotel or became even aware that two visits are made per day.


"And all I ask is a tall ship and a star to steer her by." John Masefield Sea-Fever
User currently offlineN229NW From United States of America, joined Sep 2004, 1936 posts, RR: 32
Reply 15, posted (4 years 6 months 1 day 19 hours ago) and read 2738 times:



Quoting Lincoln (Reply 11):
I don't know -- I guess I don't clean my own home with such regularity yet I do significantly more activities in my home. I don't see the need to have someone vacuum, clean, sterilize, etc. a room that's 1/4 the size on a daily basis, especially since generally it's just bathe, sleep, and deskwork -- not eating/cooking, dirt-producing activities, etc.

 checkmark   checkmark 

I mean who the hell launders a towel every time they use it at home? It's a total waste of water and energy. You wash them maybe once a week.

And I don't need or even want my bed made every day either. I dislike the whole layers of blankets and sheets thing. I prefer just a single duvet/comforter. But if it is to be blankets and sheets, I actually prefer to sleep in a bed where the sheet isn't tucked in. I guess that is weird but we all have our idiosyncrasies...

Quoting Aa757first (Reply 12):
I've always thought so too, but I guess its just a luxury we've come to expect.

Personally, I find it intrusive and annoying. Housekeeping always seems to want to come in while you are sitting on the crapper, or taking a nap, or whatever. There just doesn't seem to be much point.

I don't mean to rant, since I'm not that bothered about the whole thing**(see below)--it's just I can't imagine paying extra to get MORE maid service when I always find myself wishing for LESS in hotels.

That said, I usually do tip a bit the morning I leave.

Here is a question: is it worse to leave no tip or a small tip? One might be an oversight, the other might be seen as insulting? The whole tipping culture in this country always makes me nervous as I always wonder afterward if I was supposed to tip, and if so, how much, etc. I would FAR prefer to just have the tip factored into the price so I know what is expected.

______________________________
**well, not that bothered except the one time I paid extra to stay in a nice hotel on a romantic getaway in Paris with my girlfriend, now wife, and the dumbass maids kept ignoring the do not disturb sign and walking in on us...umm...you know, and when I complained to the front desk they actually had the gall to suggest that that was hotel policy because it "wasn't sanitary" for our room to go a whole 24 hours without being cleaned!! I mean whiskey tango foxtrot. If I wanted to have no privacy I could have stayed at my cousins' place for free.



It's people like you what cause unrest!
User currently offlineWindowSeat From United States of America, joined Sep 2003, 1311 posts, RR: 57
Reply 16, posted (4 years 6 months 1 day 11 hours ago) and read 2694 times:

Just want to set the record straight for some of the things said in this thread and clear some misconceptions. I know because I work in the industry

- Twice daily maid service is the standard in many upscale hotels. If a hotel has to advertise it specifically, you know they're trying to raise their image.

- You probably will not see twice daily maid service in economy or budget brands, such as Hampton Inns, Courtyard, Four Points, Homewood suites etc etc. Also, most midscale brands like Sheraton, Marriott, and Hilton will NOT offer it if they're in major metro cities or any place where the labour costs are high.

- You'll almost entirely find these services even at Sheraton, Hilton, Marriott brands outside the US.

- Most people here may treat a hotel room with respect and not trash it, but you'd be surprised what people do to hotel rooms. They absolutely need to be cleaned everyday.

- Tipping for housekeeping is customary at the end of your stay, usually not everyday, although there's nothing stopping you from doing it. It is NOT linked to the room rate you pay or anything, just tip what you feel best and that too if you feel the service was worth it. Bear in mind that tipping room attendants is a culture we see in the US only. Most international locations, tipping is not the norm

- Room attendants are not paid minimum wage, but certainly not what I personally think they deserve to clean 12-14 rooms a day. I have the utmost respect for what they do. It's back breaking work. There's a reason why you don't clean your rooms each day eh?

- There is NOTHING preventing housekeeping staff from lifting your clothes and neatly folding them and placing them on a chair/on top of a bed that's made up/or on top of your suitcase. Most of the time they do, also depends on if the place is a luxury hotel

- In luxury hotels the room attendants are taught to think like guests. What would I do if I were staying in this room. Just today when I returned to my room, the clothes I'd left on the bed were neatly folded on the sofa for me, I drank most of the English breakfast tea but not the other flavours, so there were extra English breakfast teabags in my room, I had piled my laundry in one corner of the room thinking I need to send it out, so there was a laundry bag and a form on the bed waiting for me, and finally, I'd left my laptop on the bed and when I came back it was plugged in to the power supply and on my desk. Why wouldn't I tip for that? The room attendant didn't have to do this but she did. There's no way she gets paid enough for what she did.

- If you do not want service, just make sure you have your 'Do Not Disturb' sign on. They won't, or technically shouldn't, bother you. In the hotel world, 'blowing through' a DND sign is an absolute no no. Although I'm not surprised at the attitude you got at the hotel in Paris.


I'll post other things if I can think of them. Hopefully I've answered some of your questions.

cheers,
WindowSeat



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User currently offlineUAL747 From , joined Dec 1969, posts, RR:
Reply 17, posted (4 years 6 months 23 hours ago) and read 2590 times:



Quoting WindowSeat (Reply 16):
- There is NOTHING preventing housekeeping staff from lifting your clothes and neatly folding them and placing them on a chair/on top of a bed that's made up/or on top of your suitcase. Most of the time they do, also depends on if the place is a luxury hotel

Wow, I always thought they weren't supposed to touch any personal belongings of a guest. I don't know why I thought that, since the last few hotel visits I've noticed they do. Perhaps it was just the policy of one particular hotel that I stayed at some long time ago? At any rate, I won't worry so much about leaving a computer on the bed or a pair of jeans and the bed not getting made.

Interesting info all around. Thanks window.


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