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Ridiculous Fees  
User currently offlinehomsar From United States of America, joined Jan 2010, 1183 posts, RR: 0
Posted (3 years 6 months 1 day 1 hour ago) and read 1777 times:

There are tons of threads in the Civil-Av forum about crazy fees (particularly by airlines like Ryanair, Spirit, etc.). But today I was thinking about other kinds of fees that make no sense, and are really more counter-intuitive.

For example, if I want to buy a ticket to a baseball game, I can go over to the stadium ticket window and buy a ticket at face value, using their ticket stock and printer, and interacting with one of their employees.

Or, I can go online and buy the same ticket from their website, and pay the ticket price (what I would have paid at the ticket window), plus a per-transaction fee, plus a per-ticket fee, plus a delivery fee of some sort. I've even seen cases where they would charge a fee for me to print out the ticket myself using my own printer! WTF?

A few weeks ago, I bought some concert tickets from ticketmaster. Same deal. For the delivery charge, I could either have them mail me the tickets for free, or print them out myself for a "convenience fee" of $2.50 (or whatever the charge was). Since I had a month until the actual concert date, I decided to let them spend their own money printing and mailing my tickets, rather than spend money in order to spend my own money and use my own resources (paper and printer ink).

Other than "because they can," are there actual legitimate reasons that they charge these fees?

What other fees have you encountered that make no sense at all?


I was raised by a cup of coffee.
20 replies: All unread, jump to last
 
User currently offlineYegmaster From Canada, joined Dec 2004, 1023 posts, RR: 0
Reply 1, posted (3 years 6 months 1 day ago) and read 1732 times:

Quoting homsar (Thread starter):
What other fees have you encountered that make no sense at all

Having to pay $6 on Continental to watch their IFE

Cheers


User currently offlineSpringbok747 From Australia, joined Nov 2004, 4387 posts, RR: 10
Reply 2, posted (3 years 6 months 23 hours ago) and read 1683 times:

Geez..where do I start. Every damn thing I've bought recently (concert tickets, air tickets etc) seem to have some hidden fee.
The other day I bought concert tickets online (Usher's concert...I'm not going, its for my gf)...guess what $5.50 'convenience fee' plus a $13 fee for something if you use Visa or MasterCard, plus postage (and GST on top of that).

Buying tickets for Tiger Airways...same deal. The ticket itself is something like $29..but on top of that they add all sorts of shit..'convenience fees, seat fees' , extra $11 for paying with a credit card, baggage fees, plus GST on top of all this. So the final price ended up being $75..not the advertised $29. I don't know how these companies can get away with such blatant false advertising.

Enterprise car rental. I've had so many fights with these people its not even funny. On two occasions they've charged my credit card months later (and I don't even live in the US..so imagine trying to speak to someone on the phone with this time difference!). One excuse was that I didn't fill up fuel..so they had to charge me for that (which I doubt very much, as I'm pretty sure I returned the car full) and they're still "looking into" the second incident (its been a month and a half so far..lets see how long it takes this time).  

My stupid ISP. They charge me varying amounts every month even though I'm on a fixed plan and I don't use the phone. The staff here seem to have the same customer service attitude as Enterprise.

Anyway..I'm sure there are more as I seem to be screwed by every company/business I deal with..



אני תומך בישראל
User currently onlineltbewr From United States of America, joined Jan 2004, 13113 posts, RR: 12
Reply 3, posted (3 years 6 months 22 hours ago) and read 1632 times:

Bank and financial services fees are notorious in the USA for their sometimes obscene rates, especially for the accounts many have. Fees for using an ATM not with your bank could cost you $2-7 per transaction. Late fees as to credit card payments and possibly your interest rate skyrocketing to extortionate rates (like 29.99%!). Fees if you pay by phone or have online account or bill pay access. Paper statement fees. Account fees if you have less than a certain balance level. Overdraft fees. For some accounts - a fee to see a teller. High fees for a bank checks, a printout of your account statement or other simple services to use your money that costs banks pennies. One can lose $100's a year if live pay check to pay check, are careless or have no options.

Car rental fees and 'taxes', especially for airport locations are another area of abuse. They low-ball you on line or in an ad as to a base rate, then you end up paying 2 times that for various and obscure fees and taxes. 'Airport fees' to pay for the in-airport facility fees or the commission demanded by the airport authority. Recoupment of 'car taxes' or registration fees (for state where the value of the car determines the registration fee or a tax on the value of the car for the rental company). Taxes to support local sports stadiums to Homeland Security tax (like in New Jersey), special taxes on car rentals over and above the sales taxes. Fuel charges even if bring back the car with as much fuel as left with. Drop-off fees. Fees if in an accident or get a 'camera' speed/red light violation. Various insurance scams many don't need if have decent home car insurance or a credit card with LDW coverage or if under certain ages.

Cable/Dish TV, utilities, Internet, cell/mobile and landline phone fees and taxes over and above the base service fees including: account change fees, franchise fees/taxes (to local governments). In person, phone or even on-line repair or customer service fees. Reclassification of rates and tiers of service so if want the same channels/service levels, you have to pay more. 911 fees. Account termination fees. Account moving fees. Late payment fees. Fees if go beyond your account limits.

Many of these fees and taxes are not of any real benefit to the consumer, rather they are scams to increase profit margins or revenues from the most vulnerable and where have few real options to decline or avoid.


User currently offlinejoffie From Australia, joined Mar 2006, 807 posts, RR: 2
Reply 4, posted (3 years 6 months 15 hours ago) and read 1534 times:

Gym going fee. Seriously, you pay monthly payments, which is not cheap, but then they want to hit you up with a joining fee?

Qantas credit card fee. Something like $7 per person. I guess other airlines do this.

ATM fees. If you use another bank's ATM, it costs $2.

Carry on fees. Honestly, this is stupid. Pay to put something in the overhead locker. I heard of Sprit doing this now, right?


User currently offlineBirdwatching From Germany, joined Sep 2003, 3822 posts, RR: 51
Reply 5, posted (3 years 6 months 14 hours ago) and read 1517 times:

How about going to the supermarket in the USA, it says $9.99 on the price tag but you pay $10.73. One of the stupidest things I've ever seen. How can it be that the WHOLE rest of the world can somehow manage to calculate the taxes into the prices. But no, the USA who can put a man on the moon, can not do that.

Soren   



All the things you probably hate about travelling are warm reminders that I'm home
User currently offlinesrbmod From , joined Dec 1969, posts, RR:
Reply 6, posted (3 years 6 months 13 hours ago) and read 1499 times:

Quoting Birdwatching (Reply 5):
How about going to the supermarket in the USA, it says $9.99 on the price tag but you pay $10.73. One of the stupidest things I've ever seen. How can it be that the WHOLE rest of the world can somehow manage to calculate the taxes into the prices. But no, the USA who can put a man on the moon, can not do that

We're used to that here in the US. One thing to remember is that taxes vary from place to place and even item to item. Some items get taxed at higher rates than others. It's easier to just let the computer figure it out.....

Quoting ltbewr (Reply 3):
Car rental fees and 'taxes', especially for airport locations are another area of abuse. They low-ball you on line or in an ad as to a base rate, then you end up paying 2 times that for various and obscure fees and taxes. 'Airport fees' to pay for the in-airport facility fees or the commission demanded by the airport authority. Recoupment of 'car taxes' or registration fees (for state where the value of the car determines the registration fee or a tax on the value of the car for the rental company). Taxes to support local sports stadiums to Homeland Security tax (like in New Jersey), special taxes on car rentals over and above the sales taxes. Fuel charges even if bring back the car with as much fuel as left with. Drop-off fees. Fees if in an accident or get a 'camera' speed/red light violation. Various insurance scams many don't need if have decent home car insurance or a credit card with LDW coverage or if under certain ages.

The thing about car rental insurance, is that they still get people with it because not everyone who rents a car is well-informed about it. It's like the clerks are trained to give people the hard sell, and when you refuse the coverage, they give you a look like you're taking money out of your pocket.(or you're just cheap).

Some car rental companies have even put GPS-like devices on their vehicles in order to track them and if you are found to be speeding, they'd charge the customer for that or even for crossing the state lines (Some rental car companies limit your driving to within that state only and if you cross state lines, they charge you X amount per mile driven out of state.).

The fees that airports tack on to transportation services like taxis and limos is a bit much as well, and they just about all have some sort of "security fee" for taxi fares and limo pickups that originate at the airport. I know that at LAS, they charge an extra $1.80 for fares originating there (This is on top of the $3.50 base fare when the driver starts the meter.) and they charge the limo companies a $5 fee as well.

I'm not a fan of bank ATM fees either. I always try to use the ATMs of my bank (or the ones at one of the local grocery store chains that does not charge an ATM fee because my bank has locations inside of many of their stores), but on a rare occasion, the ATM at the branch I go to is out of service, and I'm not driving five miles to the next nearest branch, especially if it's in the opposite direction I'm heading. Even worse are the ATM fees that the private ATMs at places like convenience stores, casinos, or clubs. Some of these places charge $3-10+ on top of whatever fee your own bank charges.

The Ticketmaster fees are crazy as well. I would rather avoid having to pay them, but you are paying for the convenience of not having to stand in line the day of the event (or make a special trip to the venue's box office). What sucks is that for some events, you have one option only, and that's Will Call pickup. They don't allow at home printing (That fee to me is stupid, since we're using our paper and ink to print the ticket.) or having your tickets mailed in advance (I guess to avoid scalping or other resale.). I also hate the fact that event tickets are non-refundable. Things happen and you may not be able to make an event. If it's to a sporting event or an ongoing stage show (like in New York or Las Vegas), allow the ticket to be exchanged for a later dates (and do like the airlines and charge a change fee).


User currently offlineBirdwatching From Germany, joined Sep 2003, 3822 posts, RR: 51
Reply 7, posted (3 years 6 months 11 hours ago) and read 1451 times:

Quoting srbmod (Reply 6):
We're used to that here in the US. One thing to remember is that taxes vary from place to place and even item to item. Some items get taxed at higher rates than others. It's easier to just let the computer figure it out.....

No, it's not easy to "let the computer figure it out". It's easier to just have the tax included in the price tag. Who cares if the tax varies from place to place and item to item. Just have it included in every item's price tag. What is the problem. Why can the rest of the world live with this, but the USA not?

Soren   



All the things you probably hate about travelling are warm reminders that I'm home
User currently offlineN801NW From United States of America, joined Jul 2004, 744 posts, RR: 1
Reply 8, posted (3 years 6 months 11 hours ago) and read 1433 times:

Quoting Birdwatching (Reply 7):
Why can the rest of the world live with this, but the USA not?

It's done the same way in Canada as well. Item cost + HST (or PST & GST) = final sale price. I don't have a problem with the way it is done here. In your example, the merchant is still only receiving $9.99 as the other 74¢ is being sent to some taxing authority. In my state we have a 5¢ bottle deposit for returnable containers. Should that be part of the listed price even though you can get the money back?


User currently onlineN867DA From United States of America, joined May 2008, 1008 posts, RR: 0
Reply 9, posted (3 years 6 months 10 hours ago) and read 1425 times:

Quoting Birdwatching (Reply 7):
No, it's not easy to "let the computer figure it out". It's easier to just have the tax included in the price tag. Who cares if the tax varies from place to place and item to item. Just have it included in every item's price tag. What is the problem. Why can the rest of the world live with this, but the USA not?

Pretty soon, you just get used to tabulating 6% or 8% of a purchase price and mentally add it on yourself. It's a bit of extra work, but I enjoy the transparency of knowing each component of the total price separately.



A nation turns its lonely eyes to you
User currently offlineexFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 8
Reply 10, posted (3 years 6 months 10 hours ago) and read 1412 times:

Quoting srbmod (Reply 6):
The thing about car rental insurance, is that they still get people with it because not everyone who rents a car is well-informed about it. It's like the clerks are trained to give people the hard sell, and when you refuse the coverage, they give you a look like you're taking money out of your pocket.(or you're just cheap).

Having worked at a rental car agency at one point, I cantell you that, yep, the clerks are not only trained to push the coverages, but also receive commissions for selling them. The profit margin on those coverages is tremendous, the firm I worked on made a profit of almost 90% on the "collision damage waiver" and even more on coverage for your belongings while in the car. The company's management freely admitted that they lost money on each rental where the customer didn't take the CDW (it's called a "Loss Damage Waiver" (LDW) in some places). I was let go from the company because my upsell rate was below standard...I actually had a really good upgrade rate, because I had no problem trying to talk someone into renting a nicer car, but a lot of people simply didn't need the CDW, let alone the contents coverage.

Now things have changed somewhat since them (early '90s), the proliferation of credit cards offering coverages and coverage being included in drivers' own insurance has changed the game, reducing the emphasis on coverages somewhat. But the "hard sell" is still in place, particularly in places where the government is pretty much a servant of the tourism industry *cough*FLORIDA*cough*.

Florida has a neat trick where, if you're in an accident and you don't have their CDW, they get to charge you for "loss of use", where they don't repair the car until they receive payment from you or your insurance company and get to charge you the "lost revenue" for each day the car is out of service...and some companies will try to charge you at the highest daily rate possible for that car, not your contract rate or what the car is going for at that point.

If you're depending on your insurance to cover you in a rental car, be sure to check with them to make sure that (1) your collision coverage actually covers leisure rental cars (as opposed to a rental car you get if your car is in an accident), and (2) check to make sure it covers "loss of use". Most credit card coverages do not cover "loss of use", and you can get a delay in payment if the credit card coverage and your insurance company get into a spitting match over who's supposed to pay what - many credit card coverages are "secondary" coverage and doesn't pay until your company pays.

You also need to find out how much car your coverage covers...both your own insurance and credit card coverage may limit coverage and may not cover that nice convertible the clerk talked you into upgrading to. Finally, your own insurance and the credit card coverage doesn't work in all countries.

Quoting Birdwatching (Reply 7):
No, it's not easy to "let the computer figure it out". It's easier to just have the tax included in the price tag. Who cares if the tax varies from place to place and item to item. Just have it included in every item's price tag. What is the problem. Why can the rest of the world live with this, but the USA not?

First off, why should the US (and Canada) be concerned what the rest of the world lives with or doesn't? We're used to our system, it works fine for us.

Now that I got that out of my system, the more practical problem is that this would require prices be applied to individual items at the local level, increasing distribution costs. Take, for example, a magazine...magazines come with a pre-tax price printed on them. In order to have an "all-in" price on them, price tags would have to be applied at individual stores or, at best, local warehouses, since the tax rate will vary by location, and in some jurisdictions periodicals are not taxed at all.

And most items in the US, particularly grocery items, don't usually have a price on the individual item at all, but on the shelf or display, and those price tags are usually printed at a regional or national level. Individual stores frequently don't have the equipment to print those labels or signs, and to give them that capability would be expensive.

There'd also be the problem of store prices not matching advertised prices - let's say Target runs a TV ad on my local ABC affiliate for t-shirts. Channel 7's signal is received in three states, one of which (New Jersey) does not tax clothing at all, and the tax rate in New York will vary by county. (I don't know how tax rates vary in Connecticut - CT does not have county-level government, but it's possible incorporated cities may have different rates.)

In countries that use a VAT system without local variation, having an all-in shelf price is easy. In countries that have regional or local variation in sales tax, it's just not practical.


User currently offlineeinsteinboricua From Puerto Rico, joined Apr 2010, 3093 posts, RR: 8
Reply 11, posted (3 years 6 months 9 hours ago) and read 1383 times:

My bank account only charges $5 if you withdraw from the savings account 2+ times on a cycle. I'm fortunate enough that my bank account charges no fees, though the bank has accounts where they charge a maintenance fee...that's just ridiculous. I give them business by letting them guard my money and on top of that they charge me so they can keep it...

Concert tickets here have hidden fees. Services (aka fees) are supposed to be exempt from state and local tax. A friend of mine bought tickets for the Ricky Martin concert scheduled for next weekend and she paid taxes for the tickets, plus tax from the service fee, plus tax for the internet service fee.



"You haven't seen a tree until you've seen its shadow from the sky."
User currently offlinesrbmod From , joined Dec 1969, posts, RR:
Reply 12, posted (3 years 6 months 8 hours ago) and read 1357 times:

Quoting einsteinboricua (Reply 11):
Concert tickets here have hidden fees. Services (aka fees) are supposed to be exempt from state and local tax. A friend of mine bought tickets for the Ricky Martin concert scheduled for next weekend and she paid taxes for the tickets, plus tax from the service fee, plus tax for the internet service fee.

Some places (like Nevada) throw a "live entertainment tax" into the total price as well (on top of the sales taxes, if the state has a sales tax), and in some cases, even the food, beverages and merchandise sold during the course of the event may be subject to this tax as well, and is also dependent on the size of the venue.

Quoting einsteinboricua (Reply 11):
My bank account only charges $5 if you withdraw from the savings account 2+ times on a cycle. I'm fortunate enough that my bank account charges no fees, though the bank has accounts where they charge a maintenance fee...that's just ridiculous. I give them business by letting them guard my money and on top of that they charge me so they can keep it...

Years ago, that was the only type of bank account I kept was a savings account, and I would get socked with fees every month for exceeding my monthly withdrawal limit (It might have been $10/month.).

When I opened my checking account at my current bank over seven years ago, they charged me a monthly maintenance fee (A fee that would not be charged if you kept your account balance at a certain level, which in my case, was never going to happen.). A few years later, they dropped that fee altogether because of one of their competitors was offering free checking, and was poaching customers from a number of banks. Banks are beginning to look into ending free checking now that the competitor that caused them to bring it back is now part of another bank. If my bank were to start back to charging me a monthly maintenance fee on my account, I'll close the account and go to a credit union.

Banks have gone crazy with their fees. Some banks charge you for using the teller to make deposits instead of using direct deposit or depositing it via an ATM machine. One thing the banks seem to forget about is that not every company offers direct deposit and not everyone is comfortable with making their deposits at the ATM. I actually pay a fee to my bank for my debit card, as instead of it being a standard Mastercard-branded debit card, I have a SkyMiles branded one that earns me SkyMiles on all non-PIN based transactions. To me, that annual fee is worth it, as I was already using the card to make purchases with, and earning SkyMiles with it is cheaper than buying the same amount of miles I may earn in a year this way.


User currently offlinephotopilot From Canada, joined Jul 2002, 2734 posts, RR: 18
Reply 13, posted (3 years 6 months 6 hours ago) and read 1301 times:

The absolute most stupid fee I'm charged each month is $2.80 for "Touch-tone service" by Bell Telephone.

Yes, you heard that correctly, they charge for Touch-tone. Now you'd have to be old enough to remember (30+ years ago) when a telephone subscriber had a choice of either a Rotary-dial phone or what was new at the time...."Touch-tone". You paid for the convenience of just pressing the buttons to dial instead of having to put your fingers in the hole and spin the dial.

One of these.....


But now, some 30 years later, the CRTC (Canadian Radio-television and Telecommunications Commission) still allows Bell Canada to charge this as a separate line item. So just for fun, I asked "could I get a telephone line without Touch-tone?" and of course the answer was of course not, our systems must have tone dialing to connect a call.

So WTF is up with still charging such a fee?


User currently offlinealoges From Germany, joined Jan 2006, 8707 posts, RR: 42
Reply 14, posted (3 years 6 months 6 hours ago) and read 1299 times:

Quoting photopilot (Reply 13):
So WTF is up with still charging such a fee?

It's not illegal and it earns them money.  



Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineKiwiRob From New Zealand, joined Jun 2005, 7361 posts, RR: 5
Reply 15, posted (3 years 6 months 6 hours ago) and read 1284 times:

The worst fee of all is the TIP, nothing pisses me off more than paying for a meal then the server expects me to pay them as well (I never do unless work is paying), or having to pay for someone to lug my bags up to my hotel room, I can do it myself, I don't see why I should TIP if you offer to do it for me, I didn't ask, you offered, or the clerk in the tourist info both in San Diego wanting to be paid before he gave me directions, it's tourist information surely it's a free service provided for tourists by the city.

User currently offlineeinsteinboricua From Puerto Rico, joined Apr 2010, 3093 posts, RR: 8
Reply 16, posted (3 years 6 months 4 hours ago) and read 1224 times:

Quoting srbmod (Reply 12):
A fee that would not be charged if you kept your account balance at a certain level, which in my case, was never going to happen.

Some banks here still offer that, but the one with whom I have my account charges even if you have a million dollars in it. They call it a monthly maintenance service charge...as if that requires maintenance.

The other fee I would have protested was US's airport check-in fee, where they charged you ($2? $5) if you didn't pay for luggage online. This however seems to have been discontinued and has been made uniform regardless of if you pay for luggage online or not.



"You haven't seen a tree until you've seen its shadow from the sky."
User currently offlinesrbmod From , joined Dec 1969, posts, RR:
Reply 17, posted (3 years 6 months 3 hours ago) and read 1217 times:

Quoting einsteinboricua (Reply 16):
The other fee I would have protested was US's airport check-in fee, where they charged you ($2? $5) if you didn't pay for luggage online. This however seems to have been discontinued and has been made uniform regardless of if you pay for luggage online or not.

Delta wants passengers to start making use of their mobile boarding pass option, but as their smartphone app is currently set up, one cannot pay for their checked bag using the app, so you have to pay at the airport, which is $25 as opposed to $23. What's crazy is the app actually allows you to put in the number of bags you wish to check, just no way to pay for them.


User currently offlineKaiGywer From United States of America, joined Oct 2003, 12250 posts, RR: 35
Reply 18, posted (3 years 6 months ago) and read 1168 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting srbmod (Reply 12):
. I actually pay a fee to my bank for my debit card, as instead of it being a standard Mastercard-branded debit card, I have a SkyMiles branded one that earns me SkyMiles on all non-PIN based transactions. To me, that annual fee is worth it, as I was already using the card to make purchases with, and earning SkyMiles with it is cheaper than buying the same amount of miles I may earn in a year this way.

How do you like Suntrust?  



911, where is your emergency?
User currently offlinesw733 From United States of America, joined Feb 2004, 6321 posts, RR: 9
Reply 19, posted (3 years 5 months 4 weeks 1 day 23 hours ago) and read 1152 times:

Quoting einsteinboricua (Reply 11):
My bank account only charges $5 if you withdraw from the savings account 2+ times on a cycle

I know a lot of banks in the US started this after the government clamped down on overdraft fees. Point being that banks worried about people treating their savings accounts as checking accounts but being able to avoid overdraft fees, so they put a fee on the savings accounts to make sure they didn't lose money.

Long story short - people fought for protection from the banks, they got it...on paper. In reality, the banks just transferred the fees from one place to another. Can't believe some people actually believed banks would just bend over and take it...


User currently offlinehomsar From United States of America, joined Jan 2010, 1183 posts, RR: 0
Reply 20, posted (3 years 5 months 4 weeks 1 day 22 hours ago) and read 1129 times:

Good discussion so far. I'll agree with the complaint about taxes added onto prices in the US (and Canada). That is a huge pet peeve of mine.

As for price tags being printed nationally, well...I just don't buy it (no pun intended). I live one block away from a chain grocery store (Dominick's). The price for an item at "my" Dominick's can be different than at a different Dominick's across town for the same item. If stores can manage that, then they can manage including taxes at different rates in different states.

The other pet peeve of mine is that the idea of a "sales tax" is completely misnamed (maybe I'm just being picky). If it were really a sales tax, then it would be a tax on the sale, and therefore paid by the seller. Instead, it really ought to be called a "purchase tax" because it's paid by the purchaser based on the value of what they bought.

I'll grant that certain items (books and magazines) that have their price printed on the actual product would have to be handled differently, but that doesn't mean that the other 99% of the things we buy can't be treated as "the price you see is what you pay."

I also agree about tipping. It's another implied fee that really should only be needed for extraordinary circumstances. Why should it be an automatic expectation for certain jobs that I pay 15% extra on what I ordered to the person working for the restaurant. There shouldn't be an alternate minimum wage for waitstaff. They ought to be paid well, and fold that cost into the price of the food (after all, you're paying that much anyway in the end). Save tipping for those that provide extra special service.

This, of course, makes it one big headache when I go out to eat with a group of friends and we try to split the bill. It seems we almost always wind up with someone paying too much, or too little, or there not being enough "tip" and everyone around the table has to throw in an extra dollar, etc. If tax and tip were included in the price, it would have saved us many a headache in times past.



I was raised by a cup of coffee.
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