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Usairreallysucks.com  
User currently offlineferengi80 From United Kingdom, joined Mar 2007, 695 posts, RR: 0
Posted (3 years 8 months 2 weeks 6 days 15 hours ago) and read 2252 times:
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Hi guys,

Firstly, I'm hoping this is in the right forum. If not, please feel free to move.

A friend of mine who is an Ice Hockey photographer sent me this link to a site created by Bruce Bennett, who, although not a name many will know, is one of the most famous Ice Hockey photographers in the world. He is a major player in NHL photography.

Anyhow, to cut to the chase, he has had a very bad experience with US Airways, and has created the following website. You may find it interesting.

http://www.usairreallysucks.com/


AF1981 LHR-CDG A380-800 10 July 2010 / AF1980 CDG-LHR A380-800 11 July 2010
29 replies: All unread, showing first 25:
 
User currently offlinealoges From Germany, joined Jan 2006, 8766 posts, RR: 42
Reply 1, posted (3 years 8 months 2 weeks 6 days 15 hours ago) and read 2237 times:

...and that's why you pack the really expensive stuff in your cabin luggage. I also couldn't help noticing that he operates usairreallysucks.com because usairsucks.com was already taken - and would have been the perfect place for his complaint.

Sorry, but I do get a certain vibe of attention whoring. As for the issue, even I know to avoid US Airways at all cost.

[Edited 2011-04-06 08:15:48]


Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineflykev From United Kingdom, joined Jan 2006, 1391 posts, RR: 1
Reply 2, posted (3 years 8 months 2 weeks 6 days 15 hours ago) and read 2233 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Just going to throw something in here - Is it really US airways fault that these lenses went missing?
Granted, their terms of service stated they would not pay for a replacement, but US Airways is not the only carrier with that policy.

Surely if the lenses were of that sort of expense he would have some kind of additional cover on them against this type of theft?

Perhaps Ive missed something?

Kev.



The white zone is for immediate loading and unloading of passengers only
User currently onlineMir From United States of America, joined Jan 2004, 21866 posts, RR: 55
Reply 3, posted (3 years 8 months 2 weeks 6 days 14 hours ago) and read 2202 times:

Quoting flykev (Reply 2):
Is it really US airways fault that these lenses went missing?

We don't know - it could be their rampers, but it also could be the TSA, who US has no control over.

Quoting flykev (Reply 2):
Surely if the lenses were of that sort of expense he would have some kind of additional cover on them against this type of theft?

   If you're checking something very valuable, getting insurance for it is absolutely the right thing to do. It sucks that it's necessary, though.

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineRevelation From United States of America, joined Feb 2005, 12965 posts, RR: 25
Reply 4, posted (3 years 8 months 2 weeks 6 days 13 hours ago) and read 2121 times:

Quoting flykev (Reply 2):
Is it really US airways fault that these lenses went missing?

Yes, contract or not, it's really US Airway's fault. Its inexcusable for them to have thieves working for them or their subcontractors and for them to not have sufficient monitoring to weed out the thieves. Especially if they are going to charge $$$ for each bag. Maybe for that $$$ bag fee, US should be including the "excess valuation insurance".

Quoting aloges (Reply 1):
Sorry, but I do get a certain vibe of attention whoring.

Either that, or the guys is really pissed off.

Quoting aloges (Reply 1):
As for the issue, even I know to avoid US Airways at all cost.

As do I!



Inspiration, move me brightly!
User currently offlineMD-90 From United States of America, joined Jan 2000, 8508 posts, RR: 12
Reply 5, posted (3 years 8 months 2 weeks 6 days 12 hours ago) and read 2085 times:

Quoting aloges (Reply 1):
...and that's why you pack the really expensive stuff in your cabin luggage.

All of your lenses don't always fit in carryons, especially if you're carrying large D3-sized camera bodies and telephoto lenses. Some pros carry a lot of gear with them.

Quoting Revelation (Reply 4):

Either that, or the guys is really pissed off.

He's definitely pissed off.


User currently offlinefuturepilot16 From United States of America, joined Mar 2007, 2035 posts, RR: 0
Reply 6, posted (3 years 8 months 2 weeks 6 days 12 hours ago) and read 2072 times:

He's complaining about his $1500 which he won't get back, how much more money is it costing him to keep this website up? Furthermore, who says it was USAir's fault and not the TSA?


"The brave don't live forever, but the cautious don't live at all."
User currently offlineALTF4 From United States of America, joined Jul 2010, 1214 posts, RR: 4
Reply 7, posted (3 years 8 months 2 weeks 6 days 12 hours ago) and read 2058 times:

Quoting futurepilot16 (Reply 6):
He's complaining about his $1500 which he won't get back, how much more money is it costing him to keep this website up? Furthermore, who says it was USAir's fault and not the TSA?

Domain name: $7.99 /year
Web hosting: $5 /month, tops - unless the traffic spikes through the roof.

That is assuming there are no ads on there - I haven't visited so I don't know.

Websites with low traffic (i.e. less than 10,000 page views a day) and static pages (no forums, etc) are dirt cheap.



The above post is my opinion. Don't like it? Don't read it.
User currently offlineRevelation From United States of America, joined Feb 2005, 12965 posts, RR: 25
Reply 8, posted (3 years 8 months 2 weeks 6 days 10 hours ago) and read 1989 times:

Quoting futurepilot16 (Reply 6):
Furthermore, who says it was USAir's fault and not the TSA?

I do, because he paid US for the ticket and the bag fee.



Inspiration, move me brightly!
User currently offlineBraniff747SP From United States of America, joined Oct 2008, 3014 posts, RR: 1
Reply 9, posted (3 years 8 months 2 weeks 6 days 10 hours ago) and read 1985 times:

Meh. Just one of the many (including me) disgruntled US pax. Nothing speciall. the usairsucks.com website is an almost identical idea, with someone else complaining. One thing that annoys me, thoguh: it's not US Air, it's US Airways. In the usairsucks site, they even use the old US Air logo... get your stuff straight, people!


The 747 will always be the TRUE queen of the skies!
User currently onlineFlighty From United States of America, joined Apr 2007, 8769 posts, RR: 3
Reply 10, posted (3 years 8 months 2 weeks 6 days 10 hours ago) and read 1973 times:

Quoting Braniff747SP (Reply 9):
In the usairsucks site, they even use the old US Air logo... get your stuff straight, people!

The brand is really USAir; the company just doesn't use its one successful brand. In terms of the public mindshare, the airline is called USAir. I call it USAir too.

US Airways.... what's that? I just flew on American the other day. Yes, I fly United. US Airways... same thing right? - majority of travelers


User currently offlineeinsteinboricua From Puerto Rico, joined Apr 2010, 3378 posts, RR: 8
Reply 11, posted (3 years 8 months 2 weeks 6 days 7 hours ago) and read 1876 times:

Quoting Revelation (Reply 4):
Yes, contract or not, it's really US Airway's fault. Its inexcusable for them to have thieves working for them or their subcontractors and for them to not have sufficient monitoring to weed out the thieves. Especially if they are going to charge $$$ for each bag. Maybe for that $$$ bag fee, US should be including the "excess valuation insurance".

I'm sorry, but there are these little things called locks. No where on his rant does he mentioned that the locks were broken or anything of the sort. So I fail to see why US is responsible for this, especially when their policy clearly states that valuables will not be responsible for damages to that equipment. Is there proof that it was a US ramp employee? A contracted ramp agent? A TSA agent? It's common sense to lock your baggage once you check in at the airport. Don't whine when your bag comes back with nothing in it.

Another thing: valuables are ALWAYS carried aboard. I have never sent anything valuable through checked baggage. Even if I have to carry one or two large bags.

While I do consider a gesture of good will to offer more than the $300 voucher, he should be glad that US at least gave him something.

To me this is another person who had one bad experience and wants to get money from it. Make sure the bases are all covered BEFORE making claims like these.



"You haven't seen a tree until you've seen its shadow from the sky."
User currently offlineRevelation From United States of America, joined Feb 2005, 12965 posts, RR: 25
Reply 12, posted (3 years 8 months 2 weeks 6 days 2 hours ago) and read 1796 times:

Quoting einsteinboricua (Reply 11):
So I fail to see why US is responsible for this, especially when their policy clearly states that valuables will not be responsible for damages to that equipment.

I fail to see why one should patronize a firm so incompetent and negligent as to not be able to get a bag from Point A to Point B without letting thieves rifle through it.

Quoting einsteinboricua (Reply 11):
Another thing: valuables are ALWAYS carried aboard. I have never sent anything valuable through checked baggage. Even if I have to carry one or two large bags.

I guess you haven't read the thread nor the linked article closely enough to know why he checked them in.



Inspiration, move me brightly!
User currently onlineFlighty From United States of America, joined Apr 2007, 8769 posts, RR: 3
Reply 13, posted (3 years 8 months 2 weeks 6 days 1 hour ago) and read 1778 times:

Quoting Revelation (Reply 12):
I fail to see why one should patronize a firm so incompetent and negligent as to not be able to get a bag from Point A to Point B without letting thieves rifle through it.

There is no law against putting a surveillance device in your bag. That way, video and voice recordings would exist of any theft or inspection. Just sayin'.  


User currently offlineMaverick623 From United States of America, joined Nov 2006, 5739 posts, RR: 6
Reply 14, posted (3 years 8 months 2 weeks 5 days 23 hours ago) and read 1751 times:

I am absolutely flabbergasted and appaled by just about every single post on here. Seriously guys, grow the eff up.

Quoting aloges (Reply 1):
...and that's why you pack the really expensive stuff in your cabin luggage.

Except he states that his lenses didn't fit in his carry on.

Quoting aloges (Reply 1):
Sorry, but I do get a certain vibe of attention whoring.

  

Quoting aloges (Reply 1):
As for the issue, even I know to avoid US Airways at all cost.

Why? US consistently outperforms other network carriers in both on-time and baggage handling. Not to mention this guy would have gotten the same exact treatment on any other airline, because that's the procedure they all use. You don't go after your bank when your house gets robbed, do you?

Quoting Mir (Reply 3):
We don't know - it could be their rampers, but it also could be the TSA, who US has no control over.

Exactly. The way this guy handwaves the very distinct possibility that it could have been TSA and goes straight after US screams attention whore.

Quoting Revelation (Reply 4):
Yes, contract or not, it's really US Airway's fault.

Just.... wow. Just like the website owner, completely disregarding that there's just a great a chance that TSA or someone else completely took the lenses.

Quoting Revelation (Reply 8):

I do, because he paid US for the ticket and the bag fee.

See above: US has zero control over what TSA does. Frankly, your post is insulting to anyone with intelligence.

Quoting Revelation (Reply 12):

I fail to see why one should patronize a firm so incompetent and negligent as to not be able to get a bag from Point A to Point B without letting thieves rifle through it.

Yup, because US is the only one that has a few bad apple working for them. Unreal, dude.

Quoting Revelation (Reply 4):
Its inexcusable for them to have thieves working for them or their subcontractors and for them to not have sufficient monitoring to weed out the thieves. Especially if they are going to charge $$$ for each bag. Maybe for that $$$ bag fee, US should be including the "excess valuation insurance".

You do realize that AA, DL, and UA/CO (just to name a few) all charge for checked bags, and all of them also have issues from time to time?

Trolling at it's finest.



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlineeinsteinboricua From Puerto Rico, joined Apr 2010, 3378 posts, RR: 8
Reply 15, posted (3 years 8 months 2 weeks 5 days 17 hours ago) and read 1685 times:

Quoting Revelation (Reply 12):
Quoting einsteinboricua (Reply 11):
Another thing: valuables are ALWAYS carried aboard. I have never sent anything valuable through checked baggage. Even if I have to carry one or two large bags.

I guess you haven't read the thread nor the linked article closely enough to know why he checked them in.

Yes I have read them. Apparently, according to the link, he had always traveled like that without a problem and that he put them in a checked bag due to having no space on his carry on. But you're taking a risk. That's like saying you don't have any space for people on your car so you let people ride on the trunk or the top of the car. If you have an accident, you know you can be responsible for even allowing someone ride like that.

Probably not done by a TSA guy as there was no TSA calling card left and this was the sloppiest bag inspection I ever saw as they left all the clothing balled up in one huge mess. It was obviously a search for cash, jewelry, drugs, or valuables of any sort.
Yeah right, because when a thief goes through your stuff they leave a card that reads: "Sorry, I made a house call but you weren't there. Please call me at this number."



"You haven't seen a tree until you've seen its shadow from the sky."
User currently offlineRevelation From United States of America, joined Feb 2005, 12965 posts, RR: 25
Reply 16, posted (3 years 8 months 2 weeks 5 days 15 hours ago) and read 1661 times:

Quoting Maverick623 (Reply 14):
US has zero control over what TSA does.

Control, no. Input, yes. Seems US did nothing to deal with the situation, other than say read the damn contract. Pretty awful customer service, if you ask me.

Quoting Maverick623 (Reply 14):
Frankly, your post is insulting to anyone with intelligence.

Frankly, your post shows the apathy that pervades the industry, and is insulting to anyone who can and does provide good customer service.

BTW thanks for taking a jab at my intelligence. Yes, it wasn't direct, but it was unmistakable.

Quoting Maverick623 (Reply 14):

You do realize that AA, DL, and UA/CO (just to name a few) all charge for checked bags, and all of them also have issues from time to time?

I wonder if you'd be as magnanimous if your bags got rifled through by thieves.

Oh, well, it happens all the time...

It happens less often on Brand X, so it's okay...

Nothing can be done about it, so I'll just eat the $1500 and gladly continue to use their services...



Inspiration, move me brightly!
User currently onlineFlighty From United States of America, joined Apr 2007, 8769 posts, RR: 3
Reply 17, posted (3 years 8 months 2 weeks 5 days 12 hours ago) and read 1609 times:

Quoting Revelation (Reply 16):
I wonder if you'd be as magnanimous if your bags got rifled through by thieves.

A person who really had a vendetta about this could probably catch the perpetrator using hidden video. Then, an aggressive judge could probably subpoena the station manager at the airport, or HQ executives, depending on what is said, and actions taken or not taken. Being the boss of a theft ring can involve a lot of jail time.  

My guess is, one really pissed off customer could probably put the hurt on the company, if they knew how. Contracts regarding crime probably don't shield the airline. A crime is a crime. If somebody's brother is an FBI agent, suddenly this turns into a real big uh-oh for the airline.


User currently offlineMaverick623 From United States of America, joined Nov 2006, 5739 posts, RR: 6
Reply 18, posted (3 years 8 months 2 weeks 5 days 11 hours ago) and read 1587 times:

Quoting Revelation (Reply 16):
Control, no. Input, yes.

You keep thinking that.

But, even if you were right, how does that put the blame back on the airline? I'll spell it out clearly:

AIRLINES HAVE NO CONTROL OVER WHAT TSA AGENTS DO, ESPECIALLY THE BAD ONES.

Quoting Revelation (Reply 16):
Seems US did nothing to deal with the situation, other than say read the damn contract

Well what's the point in having a contract that two parties agree to if you're just going to ignore it?

Quoting Revelation (Reply 16):
Pretty awful customer service, if you ask me.

Again, you demonize an entire airline for something that happened that may not have even been their fault, and that was handled in the exact same way every single airline would handle it.

Quoting Revelation (Reply 16):
Frankly, your post shows the apathy that pervades the industry, and is insulting to anyone who can and does provide good customer service.

Thank you for conveniently ignoring my point about you COMPLETELY IGNORING that this may not have been US's fault. It's getting pretty irritating.

Seriously, why do people take an irrational like or dislike to a certain airline, throwing out all sense of logic and reason to either bash or praise them? It happens here with US, DL, UA, CO, WN, B6.... all of them.

Quoting Revelation (Reply 16):


I wonder if you'd be as magnanimous if your bags got rifled through by thieves.

I'd be pissed, but I wouldn't demonize or even directly accuse just one person or entity without solid evidence that they were at fault, especially when multiple parties were involved.

Quoting Revelation (Reply 16):

Oh, well, it happens all the time...

Please show me were I said that. In fact, I'm pretty sure I even said "from time to time", or, if you prefer, occasionally. Doesn't make it right, but it doesn't change the fact that you simply cannot prove who did what to it, or that the situation is endemic to a single player.

Quoting Revelation (Reply 16):

It happens less often on Brand X, so it's okay...

And please show me where I said that. In fact, I'm pretty sure I said "It happens to all of them". And I'm pretty sure you've more than implied that you never fly US because they're all a bunch of thieves (TSA be damned), and that this never happens to any one else at any other airline.



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlineRevelation From United States of America, joined Feb 2005, 12965 posts, RR: 25
Reply 19, posted (3 years 8 months 2 weeks 5 days 8 hours ago) and read 1555 times:

Quoting Maverick623 (Reply 18):
AIRLINES HAVE NO CONTROL OVER WHAT TSA AGENTS DO, ESPECIALLY THE BAD ONES.

SO WHAT DID US AIRWAYS DO IN THIS CASE TO TRY TO FIGURE OUT IF IT WAS THE TSA OR THEIR STAFF?

If they did try to do something, I'd imagine he'd have gotten some direct communication instead of the form letter he did get.

Quoting Maverick623 (Reply 18):
Thank you for conveniently ignoring my point about you COMPLETELY IGNORING that this may not have been US's fault. It's getting pretty irritating.

And you seem to hang your hat on the fact that it could have been the TSA, therefore it's OK for US to do nothing about it.



Inspiration, move me brightly!
User currently offlinebhill From United States of America, joined Sep 2001, 1023 posts, RR: 0
Reply 20, posted (3 years 8 months 2 weeks 5 days 7 hours ago) and read 1539 times:

While I am no photographer, what kind of lens could be over length/over weight? If over weight...damn! And if memory serves right even a garment bag will hang in the cabin open...and if it is the cost of an extra carry on, is that not tax deductable? I have taken fly rods with me in the cabin that the FA would stow in the coat closets for me....something does not sound right here...besides, I DID read the fine print on my first fishing trip, and because of it I made damn sure my rods were in the cabin with me.


Carpe Pices
User currently offlineEDICHC From , joined Dec 1969, posts, RR:
Reply 21, posted (3 years 8 months 2 weeks 4 days 17 hours ago) and read 1458 times:

Quoting Maverick623 (Reply 18):
Thank you for conveniently ignoring my point about you COMPLETELY IGNORING that this may not have been US's fault. It's getting pretty irritating.

I think you are missing the difference between liability and fault. By charging a baggage handling fee a carrier should accept responsibility.

Quoting Revelation (Reply 16):
Frankly, your post shows the apathy that pervades the industry

Sadly I think it is far from apathy that is the issue, it is conditions of carriage that have been very carefully drawn up by bean counters in the industry that leaves Joe Public very little in the way of rights when handing over their posessions to complete strangers for a few hours.

The words Caveat Emptor were never more appropriate than when buying an airline ticket.


User currently offlineeinsteinboricua From Puerto Rico, joined Apr 2010, 3378 posts, RR: 8
Reply 22, posted (3 years 8 months 2 weeks 4 days 15 hours ago) and read 1418 times:

Not to mention that if the company is willing to reimburse his "$1,500" lenses, I'm pretty sure that the company would have had no trouble in paying for:
1. A bag with a secure locking system (like those with number locks)
2. Some locks
3. A special fee to let him carry his lenses aboard.

I'm sorry, but this screams attention whore.

Quoting EDICHC (Reply 21):
By charging a baggage handling fee a carrier should accept responsibility.

They have a policy and the man took a risk. The policy clearly states up to where the airline will be held responsible. Where's the proof that it was US who did this?



"You haven't seen a tree until you've seen its shadow from the sky."
User currently offlinegoblin211 From United States of America, joined Jun 2010, 1209 posts, RR: 0
Reply 23, posted (3 years 8 months 2 weeks 4 days 5 hours ago) and read 1346 times:

Everyone knows the airlines aren't at fault for anything! they state that in so many legal words in their terms of service before you pay the ticket. It's possible you'll encounter other problems worse or the exact same problem again with other airlines. one minute blaming the airline an then TSA does strike me as odd too. this thread reminds meof the song "united breaks guitars"


From the airport with love
User currently offlineMaverick623 From United States of America, joined Nov 2006, 5739 posts, RR: 6
Reply 24, posted (3 years 8 months 2 weeks 4 days 3 hours ago) and read 1334 times:

Quoting goblin211 (Reply 23):
Everyone knows the airlines aren't at fault for anything!

I can assure I never have, and never will, say that.

Quoting goblin211 (Reply 23):
It's possible you'll encounter other problems worse or the exact same problem again with other airlines.

Which is why this whole usairreallysucks thing ..... reallysucks. If this guy had made a website saying tsareallysucks.com, I'd still say the same thing. Maybe it was US's fault... but we all know he just wants attention.

Quoting goblin211 (Reply 23):
this thread reminds meof the song "united breaks guitars"

Insofar that people were led to believe that ONLY United breaks guitars, and it was pretty clear which party was responsible in that case.



"PHX is Phoenix, PDX is the other city" -777Way
25 Post contains images KGRB : Throughout this website, the guy acknowledges that TSA could very well be at fault, but it's US that "really sucks"??? I guess TSAreallysucks.com was
26 JCS17 : US really is the worst airline. It's the one airline I physically cringe at when I see it on my itinerary. I'd rather take my chances on an Indonesian
27 einsteinboricua : To each his own, really. I like US and had no trouble with them so far. Did you complain to the airline? What good is complaining here (or on a websi
28 Maverick623 : Just for the record, Piedmont and PSA are wholly-owned and their employees are technically US Airways employees.
29 CRJ900LR : True and in some stations you have both mainline and express working the operation so the passenger would not know what company the employee is from.
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