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EBay: Different Results According To Your Address  
User currently offlinetodareisinger From Switzerland, joined Mar 2001, 2804 posts, RR: 1
Posted (1 year 9 months 3 weeks 1 day 7 hours ago) and read 2439 times:

Hi all,

A lot of US sellers on eBay refuse to send items anywhere outside the USA. This is very annoying for any non-US eBayer, but at least there are ways to overcome this obstacle, for instance by using a friend's address in the States.

Now I have discovered something else which is truly problematic:

The mere fact for an eBayer to be located outside of the USA will have as a consequence that some of these "USA only" auctions will NOT EVEN APPEAR among his search results.

This has happened to me, although my "advanced search" options indicate that I want to see items from everywhere ("Worldwide").

In the present case, after changing my shipping address, I was able to bid on the item. However, even after the address change, the item DID NOT appear among my search results; I had to get to the auction page via Google.

Thus, I made the test with a "proxy". Although surfing through a proxy is not practical, and would in any case not allow me to bid, it was interesting to see that in this situation the item was indeed included among my search results.

To exclude any eBayer without a US shipping address from some auctions is annoying but one might say that it is an expression of business freedom... However, to check the country of residence of every eBayer and to HIDE some auctions from their knowledge is not an expression of business freedom. On the contrary, it is a form of censorship, as the search results are modified according to the eBayer's profile but without him being even informed.


I bitterly miss the livery that should never have been changed (repetition...)
12 replies: All unread, jump to last
 
User currently offlinepu From Sweden, joined Dec 2011, 695 posts, RR: 13
Reply 1, posted (1 year 9 months 3 weeks 1 day 6 hours ago) and read 2428 times:

David,

The problem is that buyers have too much power on ebay. By keeping one's business transactions within a seller's home country, the seller has much more leverage against fraudulent buyers via the US court system and the fact that ebay and Papal are based in the USA.

My family has been victimised several times by buyers who:

-bid up an item beyond its full retail value, then offer to pay much less after the auction closes. They will then give you bad transaction feedback if you don't comply, happily ruining a perfect sellers reputation built over years. Ebay and Paypal will almost never remove a buyers feedback on a transaction even if the buyer does not actually pay for the transaction

-Wait until after the item is shipped, then cancel the transaction via Paypal, who in turn debits the money from a sellers account. The item is shipped, but the seller is unpaid, and the item and buyer are never heard from again. PayPal and ebay do not care and the seller just takes the loss.

-Receive the item as advertised, claim it isn't correct for some bogus reason, get their payment refunded from PayPal (sellers acount debited), claim they sent back the item, item is never seen again, seller takes the loss

-Many variations of the above basically based on the fact that a seller must do whatever a buyer demands or face devestating feedback damage OR retracting their payment on PayPal

PayPal/ebay offer "seller protection" which is pure bullshit, they faciliate millions in scams every year from criminal buyers.

-
Anyway, by keeping it in the USA, there is a much stronger system in place that allows the seller to track down and legally pursue scam buyers if necessary. Really, this is such a huge problem I am surprised ANY American sellers still allow overseas bidders.

Pu

[Edited 2012-09-23 20:54:32]

User currently offlinetodareisinger From Switzerland, joined Mar 2001, 2804 posts, RR: 1
Reply 2, posted (1 year 9 months 3 weeks 15 hours ago) and read 2298 times:

Hi Pu,

interesting comments, but it seems incredible that buyers can so easily challenge the system and get away with unpaid items. I guess that registered mail might offer a first useful tool, and I would suppose that a buyer who sends back an item is required to prove he did so.

In any case, I don't think that arbitrarily blocking any and all bidders outside of a seller's home country is a good or a fair policy. I for instance have over 250 positive feedbacks, and I got them all as a buyer. I believe that this should be enough an assurance for any US based seller to feel at ease with me bidding on his stuff.

I have never sold anyrthing on eBay, but I would imagine that some better insurance system might be available. I didn't know that in case of paypal reimbursement, the total amount of money was taken from the seller's account; this seems so weird, are you sure it is still the case?


But actually, we are off topic...   :

My point was that the results of a search on eBay should include all items, even those unavailable in the potential bidder's country. In such cases, this would at least allow the bidder to bid through a proxy in the seller's country... But to censorship the search results according to one's domicile should not be an available option.



I bitterly miss the livery that should never have been changed (repetition...)
User currently offlinevarigb707 From , joined Dec 1969, posts, RR:
Reply 3, posted (1 year 9 months 3 weeks 15 hours ago) and read 2295 times:

Quoting todareisinger (Thread starter):
The mere fact for an eBayer to be located outside of the USA will have as a consequence that some of these "USA only" auctions will NOT EVEN APPEAR among his search results.

Set up you account with a US zip code... A buddy o' mine moved back to his old country and still uses his US address on his google/ebay/Paypal accounts. Works for him...

Good luck!


User currently offlinetodareisinger From Switzerland, joined Mar 2001, 2804 posts, RR: 1
Reply 4, posted (1 year 9 months 3 weeks 10 hours ago) and read 2249 times:

Quoting varigb707 (Reply 3):
Set up you account with a US zip code... A buddy o' mine moved back to his old country and still uses his US address on his google/ebay/Paypal accounts. Works for him...

Good luck!

Thanks for the advice and the good luck wishes...  

In the present case, I changed indeed my shipping address and established the address in the US as "primary address". This allowed me to bid on the item - and to win the auction btw   .

BUT, even with a US shipping address as a primary address, the item in question (a plane model...) did NOT appear among my search results. This means that the results are DIFFERENT according to the place from which one is located when doing the search. And this should not be the case.



I bitterly miss the livery that should never have been changed (repetition...)
User currently offlinetype-rated From United States of America, joined Sep 1999, 4931 posts, RR: 19
Reply 5, posted (1 year 9 months 2 weeks 6 days 4 hours ago) and read 2194 times:

Additionally, some sellers don't want to deal with the customs forms and the hassle and expense of international shipping out of the U.S.

I personally don't like the hassle. A few years ago I sold a synthesizer on Ebay. Even though the I had "U.S and Canadian Bidders Only" the bidder who had a U.S. address said that he wanted it shipped to Mexico. He said a "friend" would stop by my house to drop off a cashiers check for the item. Well, the bidder lived in Mexico. Then the morning his friend was supposed to drop off the cashiers check he said that he made the check out for $500 too much and could I give his friend the difference in cash?

An hour later he called again and said his friend is coming back to Mexico and could I give him the synth so he won't have to pay shipping and customs fees in Mexico?

So this guy wanted me to accept a cashiers check AND give his friend a $500. refund AND the synthesizer? No Way, Jose!

I reported this to Ebay as a fraudulent bid since the guy REALLY lived outside the U.S. and my auction very clearly stated U.S. and Canda only. Plus their little cashiers check scam is one of the oldest ones around. Ebay cancelled the transaction AND refunded my listing fee and said I could relist it for free. I thought that was pretty fair.

I have shipped items to Europe with no problems before. But I think International shipping to too much of a hassle.

And sorry, giving a fraudulent address is against Ebay rules.



Fly North Central Airlines..The route of the Northliners!
User currently offlineDano1977 From British Indian Ocean Territory, joined Jun 2008, 481 posts, RR: 0
Reply 6, posted (1 year 9 months 2 weeks 6 days 2 hours ago) and read 2187 times:

Some of the eBay stories are terrifying.

I'm fairly new to selling on eBay, but I do ship worldwide, the customs forms are not a hassle.

My returns policy, if the item doesn't match the description, then i will happily issue a refund within 24hrs of getting the item back in the condition it was shipped in. But the the postage is at their expense.

What is a hassle, is when you state economy international delivery, but the person in who bought said item, thinks for his minimum postage, that you actually sent it via FedEx or UPS overnight delivery and is moaning because its not arrived within 24hrs, and delivery with 7-10 days is actually working days and not Saturday or Sunday's.



Children should only be allowed on aircraft if 1. Muzzled and heavily sedated 2. Go as freight
User currently offlinetodareisinger From Switzerland, joined Mar 2001, 2804 posts, RR: 1
Reply 7, posted (1 year 9 months 2 weeks 5 days 13 hours ago) and read 2133 times:

Quoting type-rated (Reply 5):
And sorry, giving a fraudulent address is against Ebay rules.

Sure, and the whole bidding seems to have been fraudulent... but I was not referring to fraud...just to the question of seeing on my screen all the auctions and not only a selection of the items available in my home country.

Quoting type-rated (Reply 5):

Additionally, some sellers don't want to deal with the customs forms and the hassle and expense of international shipping out of the U.S.
Quoting Dano1977 (Reply 6):
I'm fairly new to selling on eBay, but I do ship worldwide, the customs forms are not a hassle.

I don't see the hassle, one must just indicate what is in the parcel and its value. And the expenses are for the buyer.

Great Dano1977...you set the good example   !



I would like to know if the non appearance of US-only auctions is something new on eBay - any idea?



I bitterly miss the livery that should never have been changed (repetition...)
User currently offlineMD11Engineer From Germany, joined Oct 2003, 13943 posts, RR: 63
Reply 8, posted (1 year 9 months 2 weeks 5 days 13 hours ago) and read 2129 times:

Back in the old days some sellers, even though their goods didn´t hold what the auction description promised, threatened the buyers with ruining their reputation if the buyer would give them a negative feedback.

Jan


User currently offlineMD-90 From United States of America, joined Jan 2000, 8502 posts, RR: 12
Reply 9, posted (1 year 9 months 2 weeks 5 days 5 hours ago) and read 2107 times:

Quoting todareisinger (Reply 7):
I would like to know if the non appearance of US-only auctions is something new on eBay - any idea?

It's not a new policy.

As a US seller you can choose for your listing to not show up in the countries that you select. I personally don't block them but usually I say I only ship to a US address because it just makes life a lot easier. I don't have to research what I need to do to ship to Singapore, for example, or wait weeks for a package to arrive and the buyer to send me feedback.

The site has been criticized by sellers over the last few years for giving more power to the buyers and taking away options if a buyer tries to cheat a seller. I've never had a problem personally but especially when I'm selling something expensive I'd rather keep it simple. I know that the photography market in Japan is huge but when I sold a gorgeous Nikkor 500 f/4P lens (which went for $2575) I limited it to the US only even though I was giving up Japan and Europe (besides it would've cost a bloody fortune to ship).

I do have sympathy for your position, though.

Quoting pu (Reply 1):
PayPal/ebay offer "seller protection" which is pure bullshit, they faciliate millions in scams every year from criminal buyers.

The most expensive items I've sold was that 500mm Nikon lens for $2575 and a Leblanc Concerto clarinet for $800 and luckily I've never been scammed but I do keep the potential for it in the back of my mind when using eBay.


User currently offlineMD-90 From United States of America, joined Jan 2000, 8502 posts, RR: 12
Reply 10, posted (1 year 9 months 2 weeks 5 days 4 hours ago) and read 2097 times:

Here's the "add buyer requirements" popup window.



User currently offlinetype-rated From United States of America, joined Sep 1999, 4931 posts, RR: 19
Reply 11, posted (1 year 9 months 2 weeks 4 days 1 hour ago) and read 2040 times:

Quoting todareisinger (Reply 7):
I don't see the hassle, one must just indicate what is in the parcel and its value. And the expenses are for the buyer.

No, it's a little bit more complicated than that.
You first have to complete the airbill for the shipping company that wants:

Your address
Destination Address
Your Phone Number
Phone Number of Destination
Detailed package contents
Package dimensions
Package weight
Package Value

THEN you have to complete a customs form which contains:

Your address
Destination Address
Your Phone Number
Phone Number of Destination
Detailed package contents
Package weight
Package Value

So you'll spend 15 minutes completing forms alone.

When you mail a package domestic via the US Post Office all you need is:

Both addresses
Package Weight

You are now ready to go.

Oh, I'll occasionally do International Shipping, but for more expensive things that make it worth my while.

On 10 Sept of this year I sent a package USPS International Express shipping to Italy. The address was in large 22 point font.
I completed all the forms and shipped the package. It still has not yet arrived in Italy. So far it has been to London, India, Hong Kong, Italy, London and now it sits in customs in Germany. I went down to the post office and asked them what can be done to get this package delivered to the buyer. They told me "Nothing can be done. As soon as it leaves the U.S. it's out of our hands.
We can't even track it." But when I enter the tracking number it shows all the places it has been.
So far the buyer has been very patient as he can see all the places his package has visited. We feel eventually it will arrive.



Fly North Central Airlines..The route of the Northliners!
User currently offlinetodareisinger From Switzerland, joined Mar 2001, 2804 posts, RR: 1
Reply 12, posted (1 year 9 months 2 weeks 2 days 10 hours ago) and read 1942 times:

Quoting MD-90 (Reply 10):
Here's the "add buyer requirements" popup window.

Issue is that even with my shipping address in NYC as PRIMARY address, the item did NOT appear in the search results. I was able to bid on the item (and happily won the auction!) but it did not show in my eBay search, and this is the point I do not understand.

Quoting type-rated (Reply 11):
Oh, I'll occasionally do International Shipping, but for more expensive things that make it worth my while.

I do not like the "only USA" limitation but it is of course the free decision of the seller, and it must remain this way. However, I think that EVERY listing should appear in the search results when you want to see items located in "worldwide". Then it is the buyer's responsibility to establish a shipping address in the US according to the seller's sepcifications. But to do so, one must at least KNOW of the auction...and if the auction is HIDDEN and does not appear in the search results, the situation is biased, unfair and not in accordance with the search criteria. This is the only grief I am referring to.



I bitterly miss the livery that should never have been changed (repetition...)
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