Elite From Hong Kong, joined Jun 2006, 3015 posts, RR: 10 Posted (2 years 3 months 3 weeks 16 hours ago) and read 1755 times:
Just got an unlocked iPhone 5 in Hong Kong and am trying to use it in the US with AT&T - this is allowed, but AT&T mysteriously can't get it to work on their systems. I'm not ready to just throw out my brand new iPhone, so I was wondering if this was an AT&T problem and what other carrier would work.
rutankrd From United Kingdom, joined Sep 2003, 3082 posts, RR: 8
Reply 1, posted (2 years 3 months 3 weeks 15 hours ago) and read 1733 times:
Yes its an ATT problem "closed door"- Your Hong Kong Sim if set up for international roaming should work on the ATT network at International Rates, however the ATT pre-pay cards ONLY work for calls and not for DATA on 3G and give up on LTE what with the differing bands and support around the world.
You could try T-Mobile US pre-payment Sim that might work but will limit you to GPRS 2.5G speeds for DATA as they use a unique and unsupported 3G frequency.
Forget Verizon and Sprint - they don't allow activation of the built-in CDMA radios on none supplied phones period and again your LTE radio frequencies might not be compatible in any case.
The US mobile industry works very hard to make international roaming as difficult as possible.
You may have to search for a third party SIM solution, with caveat rates tend to be higher for DATA and texting from an iPhone may not work
StarAC17 From Canada, joined Aug 2003, 3511 posts, RR: 10
Reply 5, posted (2 years 3 months 3 weeks 13 hours ago) and read 1684 times:
Quoting Elite (Reply 4): I'd be fine with just 3G, but right now with my AT&T sim I'm not even picking up 2G. No data whatsoever.
I would talk to AT&T about this and possibly make a trip to the Genius Bar as you should have an EDGE connection at least if it works as a phone. Try turning the LTE off and see if that makes a difference because it may be looking for an LTE signal it can't find and won't find 3G at all.
This link gives some Info about using an unlocked Iphone 5 in the US.
willzzz88 From United States of America, joined May 2011, 150 posts, RR: 0
Reply 7, posted (2 years 3 months 2 weeks 6 days 17 hours ago) and read 1601 times:
The reason this does not work is because you need to change the APN (technical profile for data routing on the phone) to AT&T's because you have an unlocked iPhone and its not on a automatic configuration for some reason (some SIM's do it automatically). You can either change the APN or completely restore the phone to factory configuration using iTunes which will do the same thing.
Basically you need to establish a Wi-Fi connection and go here: http://www.unlockit.co.nz/mobilesettings/
Select the US AT&T HSPA+ profile (you must have a 4G data plan to do this on your account) and install the APN profile. Your data should now work.
I do this for a new APN whenever a new SIM is inserted in a different market/country to get data. Yes Apple does make this difficult because they removed the end-user menu option.
StarAC17 From Canada, joined Aug 2003, 3511 posts, RR: 10
Reply 9, posted (2 years 3 months 2 weeks 5 days 18 hours ago) and read 1542 times:
Quoting Elite (Reply 8): Out of curiosity, what is the complete restore? Sounds like a good back up plan if somehow this gets screwed up as I go back and forth from Asia to the US.
A complete restore will restore the Iphone to the state it would be had it just out of the box. If the phone ever gives trouble this may have to be done. Be warned this deletes all your contacts, songs, videos, memo's from the phone etc. and if you have an updated version of iOS (there has been updates since the Iphone 5 came out).
I don't know if the APN settings are as easily accessed on an Iphone 5 as on an android (calling Klaus ) but on my Galaxy S3 you can erase them all and if you restart the phone the sim-card that is inserted should load them instantly.
Klaus From Germany, joined Jul 2001, 21592 posts, RR: 53
Reply 10, posted (2 years 3 months 2 weeks 5 days 8 hours ago) and read 1524 times:
Quoting StarAC17 (Reply 9): A complete restore will restore the Iphone to the state it would be had it just out of the box. If the phone ever gives trouble this may have to be done. Be warned this deletes all your contacts, songs, videos, memo's from the phone etc. and if you have an updated version of iOS (there has been updates since the Iphone 5 came out).
There are separate buttons in iTunes.
Restore iPhone... restores the last downloaded iOS version that's already saved on disk or β after asking for permission β it looks for any available updates.
Before performing the restore, it will ask if it is to make a last backup of the device, which is generally recommended.
You can also simply reset the device by itself with Settings > General > Reset. It will effectively perform a factory reset. The newer encrypted devices will discard their encryption keys and so wipe their data immediately, older unencrypted devices (iPhone original, 3G; iPod Touch original, 2nd gen.) will take a while to actually overwrite their entire storage space.
This is also what you should do when using mail-in or bring-in replacement service (after making a last backup, of course!).
When you've got your replacement device, simply do this in iTunes:
Restore Backup... offers a selection of the available backups to restore from. Choose the one you want to use (usually the latest one) and wait for completion. The device should be restored exactly to the state of that backup (Note: Passwords are only stored in the backups in iTunes if you let iTunes encrypt its backups! Otherwise you'll have to re-enter your passwords again after restoring, such as WiFi or mail passwords.).
So you can choose what to do, exactly.
SIM changes should actually not require a restore, though. That would be pointless and unnecessary as far as I'm aware.
Quoting StarAC17 (Reply 9): I don't know if the APN settings are as easily accessed on an Iphone 5 as on an android (calling Klaus   but on my Galaxy S3 you can erase them all and if you restart the phone the sim-card that is inserted should load them instantly.
Normally iTunes or the device itself will automatically look up the correct settings when you insert the respective SIM, by looking up the respective carrier settings in Apple's online settings database (you may need a WiFi connection if you're doing that on the device itself instead of via iTunes).