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Giving Your Full Name Out At Work  
User currently offlinefca767 From United Kingdom, joined Nov 2006, 1741 posts, RR: 1
Posted (1 year 5 months 3 weeks 2 days 17 hours ago) and read 2791 times:

I was on the phone to a customer, and I was asked for my last name, and I said I cant give that out. One of the supervisors said I have to give it out and if it was another manager i would be in trouble.

How can this be enforced, it goes against privacy?

32 replies: All unread, showing first 25:
 
User currently offlineDesertJets From United States of America, joined Feb 2000, 7760 posts, RR: 16
Reply 1, posted (1 year 5 months 3 weeks 2 days 17 hours ago) and read 2783 times:

I guess the first question is what do you do? And why would giving out your full name being a violation of privacy.


When I answer my phone I use my full name. My full name is in my email signature. My full name is on my business cards.

The other question I suppose is what was the situation regarding where the customer wanted to know your full name.



Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
User currently offlinetugger From United States of America, joined Apr 2006, 5421 posts, RR: 8
Reply 2, posted (1 year 5 months 3 weeks 2 days 17 hours ago) and read 2786 times:

Quoting fca767 (Thread starter):
I was on the phone to a customer, and I was asked for my last name, and I said I cant give that out. One of the supervisors said I have to give it out and if it was another manager i would be in trouble.

How can this be enforced, it goes against privacy?

It all depends on the business. But normally if you are in a customer service role versus a "Professional" role a company would not require one to divulge their full name but rather just provide their "Employee Number" as a way for a customer to keep record of who they spoke with.

Tugg

[Edited 2013-02-05 12:22:25]


I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
User currently offlineIH8BY From United Kingdom, joined Jun 2005, 1141 posts, RR: 3
Reply 3, posted (1 year 5 months 3 weeks 2 days 17 hours ago) and read 2760 times:

Quoting fca767 (Thread starter):
One of the supervisors said I have to give it out and if it was another manager i would be in trouble.

You need to ask your line manager (or the line manager from the call centre you're placed in, if an agency worker) what the company policy is. In a previous role in a customer relations centre I was expected to give my surname if asked. Furthermore whenever I entered written correspondence I would use my full name.



Have you ever felt like you could float into the sky / like the laws of physics simply don't apply?
User currently offlineER757 From Cayman Islands, joined May 2005, 2496 posts, RR: 7
Reply 4, posted (1 year 5 months 3 weeks 2 days 17 hours ago) and read 2760 times:

I'd have no problem with it if asked - I have a very common first name and a very un-common last name so should the caller need to speak with me again it would be much easier for him to ask for me by both first and last names in the event he called back to our main number rather than my direct line. Also, our email addresses are first name.last name so any email communication with anyone (about 90% of all customer contact in my position) would contain my last name as well.

User currently offlineMaverick623 From United States of America, joined Nov 2006, 5567 posts, RR: 6
Reply 5, posted (1 year 5 months 3 weeks 2 days 17 hours ago) and read 2744 times:

You need to sit down with that manager, the other manager, their boss, and an HR person, and get the policy down in writing.


In many positions, it is common to give out full names. In others (the airlines, for instance), it is a BIG no-no. People have been known to do some pretty scary stuff, especially with this age of social media and the ease of finding someone.



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlineAR385 From Mexico, joined Nov 2003, 6133 posts, RR: 30
Reply 6, posted (1 year 5 months 3 weeks 2 days 16 hours ago) and read 2689 times:
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There is some context lacking in here. Why was the OP asked his full name in the first place?


MGGS
User currently offlinejoffie From Australia, joined Mar 2006, 806 posts, RR: 2
Reply 7, posted (1 year 5 months 3 weeks 2 days 12 hours ago) and read 2598 times:

I remember making an insurance claim on my car at the start of last year, and the young woman told me they are not meant to give out their last name because people try and look for them on FB ect.

I suppose each company has policies, but it might be different if you have a casual job working in a call centre compared to a professional with their full name on their business card.

I have no problem giving out my full name, and I suppose lots of us do but I do keep my FB hidden.


User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 8, posted (1 year 5 months 3 weeks 2 days 12 hours ago) and read 2587 times:

Why would giving out a last name be more invasive of privacy than giving out a first name?

I can't see why giving out last names would be a problem. It isn't all that long ago that no-one was addressed by first names unless they were family, friends or associates of long standing. When I first started work there was no way you would call the boss Bill: it was Mr Bloggs.

I can see that using first names appears more relaxed but if you have a person has a fairly common name like John or Sue, if you subsequently all the company and say "I spoke to John/ Sue", the first thing back will be "which of the four was it?" The same would also apply in a situation where their were multiple Smiths and Jones.

While it is true that one never knows who is on the other end of the phone, a common reason for reluctance in giving out a full name is where the staff member has been either less than helpful or just plain rude, and it is a boon for companies and government department that thrive on giving people the "run-around", although I am not suggesting that is true of the OP.


User currently offlinetugger From United States of America, joined Apr 2006, 5421 posts, RR: 8
Reply 9, posted (1 year 5 months 3 weeks 2 days 12 hours ago) and read 2578 times:

Quoting Quokkas (Reply 8):
I can't see why giving out last names would be a problem

I believe you are under the impression that the desire was for a last name instead of a first name, when from what I can tell it was in addition to his first name.

With that said: Assuming the customer wanted both his first and last name, the reason is probably the same as yours to not put your first and last name in your A.net profile.

Tugg



I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
User currently offlinetb727 From United States of America, joined Jun 2005, 1576 posts, RR: 9
Reply 10, posted (1 year 5 months 3 weeks 2 days 12 hours ago) and read 2569 times:

Quoting fca767 (Thread starter):
I was on the phone to a customer, and I was asked for my last name, and I said I cant give that out. One of the supervisors said I have to give it out and if it was another manager i would be in trouble.

While I don't think it's necessarily an invasion of privacy, I am curious to why you have to give it. I think if you don't want to, you shouldn't have to. Your initials should be good enough to track you down depending on the size of your company.

Quoting tugger (Reply 2):
It all depends on the business. But normally if you are in a customer service role versus a "Professional" role a company would not require one to divulge their full name but rather just provide their "Employee Number" as a way for a customer to keep record of who they spoke with.

When I was a dispatcher, I used to just ask customs agents for their badge number for my records when setting up customs, never asked for a name to avoid any problems if they didn't want to give that out. Sometimes I would only get initials instead of a badge but that was good enough for me.



Too lazy to work, too scared to steal!
User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 11, posted (1 year 5 months 3 weeks 2 days 12 hours ago) and read 2555 times:

Quoting tugger (Reply 9):
I believe you are under the impression that the desire was for a last name instead of a first name

In which case, your belief is unfounded.   As I indicated, there may be instances - indeed often are - where several members of staff have the same or similarly sounding first names and the request for the last name makes clear which Jon or John was involved in the exchange.

Quoting tugger (Reply 9):
the reason is probably the same as yours to not put your first and last name in your A.net profile.

A public internet forum is hardly the same as a place of business where future contact may be required.

[Edited 2013-02-05 17:47:38]

User currently offlineOA260 From Ireland, joined Nov 2006, 26853 posts, RR: 58
Reply 12, posted (1 year 5 months 3 weeks 2 days 5 hours ago) and read 2419 times:

Quoting joffie (Reply 7):

And thats the reason in my last company I refused. One evening I got home and this creep kept trying to add me and sending messages. I stopped giving it out and once was told I had to give it. I refused and reffered it to HR and told them if need be they could set up a false name just to use but internally everyone would know it was me for instances of disputes etc...

Anyway they saw I was not giving in and I showed them screen shots of my FB showing the customers attempts to hassle me and they backed down. Another girl at work had a guy waiting outside for her after work one evening and security was called as he had seen her photo on FB after she innocently gave her full name. This could have been very dangerous to her personal security. After that the majority refused to give surnames but opted instead to give first name and dept/manager which could then be traced in any dispute or complaint.


User currently offlineGeezer From United States of America, joined Aug 2010, 1479 posts, RR: 2
Reply 13, posted (1 year 5 months 3 weeks 2 days 4 hours ago) and read 2397 times:

Quoting Quokkas (Reply 8):
When I first started work there was no way you would call the boss Bill: it was Mr Bloggs.

If I was the boss and my name was Bloggs, I think I would just tell everyone to call me "Bill" !

Bill, 'er Charley



Stupidity: Doing the same thing over and over and over again and expecting a different result; Albert Einstein
User currently offlinetype-rated From United States of America, joined Sep 1999, 4951 posts, RR: 19
Reply 14, posted (1 year 5 months 3 weeks 2 days 3 hours ago) and read 2374 times:

Back in my college days I worked for a summer as a res agent. We all used alias names when working with people on the phone. Your supervisor knew what alias you used. The reason we did this was because most of the res agents were women and they didn't want any creeps calling them on the phone at home or even worse, showing up there.

This was years before the internet.



Fly North Central Airlines..The route of the Northliners!
User currently offlinefalstaff From United States of America, joined Jun 2006, 6075 posts, RR: 29
Reply 15, posted (1 year 5 months 3 weeks 2 days ago) and read 2316 times:
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I use my first and last name at work. It is on my business cards, it is on the contact information page on our public website, and our work email addresses are last name, first initial. No point in trying to hide it.



Quoting type-rated (Reply 14):
Back in my college days I worked for a summer as a res agent. We all used alias names when working with people on the phone. Your supervisor knew what alias you used.

I did that kind of work in college too (as a paid internship) and some people, particularly women did that.

People working in the broadcasting business use an alias a lot.



My mug slaketh over on Falstaff N503
User currently offlineluv2fly From United States of America, joined May 2003, 12090 posts, RR: 49
Reply 16, posted (1 year 5 months 3 weeks 1 day 22 hours ago) and read 2292 times:

My friend cuts hair and use to post there licence, they since stopped as guys would read the licence and then want to add them to facebook. Creepy world we live in.


You can cut the irony with a knife
User currently offlineFlyDeltaJets From United States of America, joined Feb 2006, 1856 posts, RR: 2
Reply 17, posted (1 year 5 months 3 weeks 1 day 21 hours ago) and read 2268 times:
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The call center I used to work at only required you to give out your first name and employee number. That is far sufficient to figure who you were corresponding to. Most modern call centers have computer phone routing systems, just knowing the time, date and phone number you called from can trace your call to whom you spoke with as well as a recording of the call.


The only valid opinions are those based in facts
User currently offlinemoo From Falkland Islands, joined May 2007, 3874 posts, RR: 5
Reply 18, posted (1 year 5 months 3 weeks 1 day 21 hours ago) and read 2265 times:

My stance is, if the person is calling or visiting so as to talk or meet with me specifically, then they get my full name - but if the person is calling or visiting the company generally, and I happen to handle them, then they get my first name.

So in the case of a call center, the caller would not get my surname, and any supervisor that tried to force me to give it would be having to fill a vacancy soon after.


User currently offlineCplKlinger From United States of America, joined Oct 2010, 159 posts, RR: 0
Reply 19, posted (1 year 5 months 3 weeks 1 day 21 hours ago) and read 2258 times:

Well, my full name is on my name tag, so I don't have a choice (retail management). But since I have an extremely common first and last name, good luck finding me on Facebook. Besides, my profile picture isn't me, and my forward facing Facebook profile shows nothing to anyone outside doing a search. I have it pretty well locked down. I have no problem giving out my name at work when it's over the phone, because I'm often dealing with people at other companies that deal with us, so it's on a professional level.

User currently offlineFlyDeltaJets From United States of America, joined Feb 2006, 1856 posts, RR: 2
Reply 20, posted (1 year 5 months 3 weeks 1 day 20 hours ago) and read 2230 times:
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What's with this fear of finding the Facebook profile? You still have to ultimately approve friendship of the person any way. If that is the biggest fear of giving out one's last name then I think that is a foolish fear to have.


The only valid opinions are those based in facts
User currently offlinetugger From United States of America, joined Apr 2006, 5421 posts, RR: 8
Reply 21, posted (1 year 5 months 3 weeks 1 day 19 hours ago) and read 2218 times:

Funny, this is an aviation site and yet no one has mentioned that air crews do not show/provide their names to the traveling public. I always see their badges turned to not show their names and they generally will not show you their badge or give their full name if asked.

Tugg



I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
User currently offlinefalstaff From United States of America, joined Jun 2006, 6075 posts, RR: 29
Reply 22, posted (1 year 5 months 3 weeks 1 day 18 hours ago) and read 2188 times:
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Quoting tugger (Reply 21):
I always see their badges turned to not show their names and they generally will not show you their badge or give their full name if asked.

I see badges turned both ways but I usually am not standing close enough to read them anyway. I have never had a reason to know an airline employee's last name, unless they were a friend of mine.



My mug slaketh over on Falstaff N503
User currently offlineluv2fly From United States of America, joined May 2003, 12090 posts, RR: 49
Reply 23, posted (1 year 5 months 3 weeks 1 day 18 hours ago) and read 2181 times:

Quoting falstaff (Reply 22):
I see badges turned both ways but I usually am not standing close enough to read them anyway. I have never had a reason to know an airline employee's last name, unless they were a friend of mine.

Look at some of the badges prior to 9-11 they were rarely if ever updated photo wise. Now it is better though some photos you would be hard pressed to match with the persons badge it is.



You can cut the irony with a knife
User currently offlinelewis From Greece, joined Jul 1999, 3623 posts, RR: 5
Reply 24, posted (1 year 5 months 3 weeks 1 day 18 hours ago) and read 2175 times:

I always give out my full name, it is in my email signature, business card and all my clients and colleagues know it. I see how it could cause a privacy issue in call centers but I am in a client-facing environment.

Quoting tugger (Reply 21):
Funny, this is an aviation site and yet no one has mentioned that air crews do not show/provide their names to the traveling public. I always see their badges turned to not show their names and they generally will not show you their badge or give their full name if asked.

I feel like I have seen names of crew on their company name badges, I am pretty sure I last saw them when I flew BA. I don't remember if it was first name only though.


25 Quokkas : It must vary from airline to airline but on every EK flight that I have taken, during the welcome aboard speech the name of both the Captain and Firs
26 Flighty : Imagine if you are in court, and the judge is simply "Linda" with no last name... people need to be accountable. For big time professionals, they need
27 moo : They have a right to identify who is speaking to them, but they don't have a right to personally identify you outside of that context - first name an
28 zippyjet : First name and employee number that is it. What gives me the heebee geebies is when an irate passenger/customer demands a co-worker's name and other "
29 scrubbsywg : I guess i would have a hard time getting away from it. My engineer's stamp has my last name right on it.
30 ZKSUJ : Unless you're flight crew, then your full name gets read out over the PA system on the 'welcome aboard' speech
31 NorthstarBoy : I dont give out my last name, i just say "I'm the only scott here." If I do give out my last name then I have to spell it phonetically one letter at a
32 luv2fly : The OP never came back and gave us an update or any news really. Why post something and then not participate?
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