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Fraudulent Activity On Bank Account, Now Its Froze  
User currently offlineklm672 From United States of America, joined Oct 1999, 2498 posts, RR: 3
Posted (1 year 7 months 1 week 3 days 23 hours ago) and read 3324 times:

Hello! a few days ago I was looking over my bank statements online. I noticed a check was "written" in the amount of $30. For one, I do a lot of online bill pay, so I hardly write checks, for two, the check number was very, very high. The amount was $30 this month and $30 last month from "Loans4me.com". I've never heard of them, nor used them. I googled them, and found that others were scammed as well. I instantly called my bank (Ally), and spoke to a rep about it. At first she questioned me "are you sure you didn't forget your checks somewhere?" I said "no.." and also questions my memory "are you sure you didn't write the check?" She passed me over to a "check specialist" to look at the check.

From there she said she would put a restriction on my account-- money could go in, but money could not come out. I only have had one bank up to this point, and perhaps its all in "learning my lesson". I was told that I could go open up another bank account, or even open up another checkings account with ally and my money could get transferred. Well, now that the "restriction" is on there, it can't be lifted. I am the one that requested it, shouldn't I have the power to lift it, even if just for 5 minutes to transfer my funds to another bank (which I now have)? I have been getting a lot of "no, we can't help you.." answers from them. I need to pay my bills etc, but clearly I can not.

To be honest, with this headache, it seems like its easier to get $30 drained from my a month then put up with all this "restriction" B.S.


Any suggestions?

46 replies: All unread, showing first 25:
 
User currently offlineAeri28 From United States of America, joined Dec 2000, 709 posts, RR: 0
Reply 1, posted (1 year 7 months 1 week 3 days 21 hours ago) and read 3272 times:

Change banks asap. . I would not deal with the way you seemed to be treated and questioned in that manner by the employee. There are better S&As, Banks and Credit Unions out there for you.

User currently offlinefr8mech From United States of America, joined Sep 2005, 5640 posts, RR: 15
Reply 2, posted (1 year 7 months 1 week 3 days 21 hours ago) and read 3253 times:

Did they tell you how long your account would be frozen?

Have they told you how they plan to remedy the situation?

When I moved several years ago and deposited a rather large bank check into a new savings account at a new bank, the teller fat fingered an extra zero into the deposit and it went from 5 figure to 6. This placed a lock on the account for 10 business days, while the check "cleared". I noticed the error within 6 hours and went right back to the bank and told me they can't do anything except release $100.

Do what I did: the instant the bank released the account, I closed it, the associated checking account and 3 months later moved my mortgage and some other financial things I had with the bank to another institution. And, I did it all in person and let them know exactly why I did it. I don't tolerate any institution screwing with my money.

I'd tell you to go and talk to someone live and in person, but, you are dealing with Ally. Good luck there.

In the future, I suggest maintaining 2 checking accounts, at separate institutions. Just make sure that you maintain an adequate balance in your "dormant" account to keep from incurring fees.



When seconds count...the police are minutes away.
User currently offlineklm672 From United States of America, joined Oct 1999, 2498 posts, RR: 3
Reply 3, posted (1 year 7 months 1 week 3 days 20 hours ago) and read 3228 times:

10 days



Have they told you how they plan to remedy the situation?:

They said that they would go after these people and it would last 10 days (again see above) and then they would refund me the $.


User currently offlinefr8mech From United States of America, joined Sep 2005, 5640 posts, RR: 15
Reply 4, posted (1 year 7 months 1 week 3 days 20 hours ago) and read 3215 times:

Quoting klm672 (Reply 3):
They said that they would go after these people and it would last 10 days (again see above) and then they would refund me the $.

No, not that problem. The problem with your inability to access your money. That is the problem they need to deal with. It is their problem, not yours.

They allowed access to your account.
They did not verify that you did not sign your check.
They dibursed the funds.

This is, of course, assumes that you did not somehow compromise your own account.

By placing a hold on your account, they are punishing you for their mistake.



When seconds count...the police are minutes away.
User currently offlinerfields5421 From United States of America, joined Jul 2007, 7607 posts, RR: 32
Reply 5, posted (1 year 7 months 1 week 3 days 19 hours ago) and read 3185 times:

One suggestion is if ever in a similar situation, move enough money for the next two weeks to another account.

The contact them about the 'fraud'.

However, this is a perfect example of why I will not deal with a bank unless I know where I can walk in the front door and talk to a real person.

Some internet based banks offer great deals, however, I'm an old fart and face to face problem resolution is one thing I'm not willing to give up.


User currently offlineStarAC17 From Canada, joined Aug 2003, 3410 posts, RR: 9
Reply 6, posted (1 year 7 months 1 week 3 days 18 hours ago) and read 3154 times:

Quoting klm672 (Thread starter):
Hello! a few days ago I was looking over my bank statements online. I noticed a check was "written" in the amount of $30. For one, I do a lot of online bill pay, so I hardly write checks, for two, the check number was very, very high.

Has that cheque number been issued to you?? The bank should know what numbers have been issued to you when you order the cheques so if that number has not been issued it should have bounced when gone through clearing. Furthermore if the number has been used before then, you can find when that cheque was used originally by you. Either way an investigation is needed to determine the cause which takes time.

Quoting fr8mech (Reply 2):
When I moved several years ago and deposited a rather large bank check into a new savings account at a new bank, the teller fat fingered an extra zero into the deposit and it went from 5 figure to 6. This placed a lock on the account for 10 business days, while the check "cleared". I noticed the error within 6 hours and went right back to the bank and told me they can't do anything except release $100.

Did you speak to a manager about that? Cheque entering mistakes are common but in the bank I work at the mistake would have been caught at the end of the day at the latest when all the cheques are checked. Furthermore all holds can be released or changed by supervisors and that bank is needlessly being difficult. This is my experience.

Quoting fr8mech (Reply 4):
By placing a hold on your account, they are punishing you for their mistake.

It seems like that but their intention is to ensure that the fraudster can't continue to steal from your account which would be a loss to them if it continued, because they would have to reimburse you at their expense.

In the branch they should be able to override the hold with you there, and yes I understand what a pain it is. I had a client come in the other day with the same situation (in his case legitimate cheques were ordered to someone else) and we had to override his transactions in the branch.



Engineers Rule The World!!!!!
User currently offlinerfields5421 From United States of America, joined Jul 2007, 7607 posts, RR: 32
Reply 7, posted (1 year 7 months 1 week 3 days 18 hours ago) and read 3142 times:

Quoting StarAC17 (Reply 6):
In the branch

Ally is an internet only bank. It only has two physical offices in the US, and both are administrative offices.

Quoting StarAC17 (Reply 6):
The bank should know what numbers have been issued to you when you order the cheques

It is very common in the US to be able to purchase checks from a third part vendor who has no connection with the bank. US banks cannot require that checks be purchased through them.


User currently offlinefr8mech From United States of America, joined Sep 2005, 5640 posts, RR: 15
Reply 8, posted (1 year 7 months 1 week 3 days 6 hours ago) and read 3000 times:

Quoting StarAC17 (Reply 6):
Did you speak to a manager about that?


Of course I did. In fact, the branch I banked at happened to be the area "main branch" and I was able to talk to the area or regional manager. "Sorry, bank policy, can't do a thing. You'll have to wait." Or, some such drivel.

Quoting StarAC17 (Reply 6):
It seems like that but their intention is to ensure that the fraudster can't continue to steal from your account which would be a loss to them if it continued, because they would have to reimburse you at their expense.


Of course their intent, in the OP's case and mine is to prevent additional fraud, but once the problem has been identified and the identity of the rightful account holder established, the hold should have been released. At the minimum, the bank should have allowed an in person (or on phone, in the OP's case) transaction to alleviate some of the pain. It shouldn't be as hard as some banks make it out to be.

I've had fraud activity on a credit card...twice, 6 years apart. One was caught by Capital One and the other by me. In both cases, the card was canceled and the outstanding balance transfered to a new account number. Then, the customer service agent and I went through each transaction, pending and cleared, that occured in the previous 10 days to ensure that they were legitimate. Those that weren't were scrubbed. I never lost use of the account and I had a new card within 2 days.

Why can't Ally do that for the OP?

Quoting StarAC17 (Reply 6):
In the branch they should be able to override the hold with you there, and yes I understand what a pain it is.


That was my position, in my case, and I stated it politely and informed them of my intended actions if they did not make an effort to provide me with some operating funds.

The Area Manager looked at me and said (paraphrasing) you mean you would really close all your accounts and move your mortgage because of a simple, procedural 10 day hold on your account? A hold we put there for your protection? My answer was "Yup" and I walked out.

So, it's my opinion that Ally bank should be able to accommodate the OP, but they choose not to accommodate him because :

Quoting StarAC17 (Reply 6):
I understand what a pain it is



In my opinion, they are being needlessly obstinate and the OP should immediately move his funds to another bank.



When seconds count...the police are minutes away.
User currently onlineNWOrientDC10 From United States of America, joined Mar 2005, 1404 posts, RR: 4
Reply 9, posted (1 year 7 months 1 week 3 days 2 hours ago) and read 2954 times:
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Quoting klm672 (Thread starter):
I noticed a check was "written" in the amount of $30.
Quoting klm672 (Thread starter):
The amount was $30 this month and $30 last month from "Loans4me.com". I've never heard of them, nor used them.


The same thing happened to me recently. I had $30 taken from me in early March of this year by the same company. Two weeks ago, it happened again. This time I went to the bank (I use Regions) and was told the same thing the OP was told. They couldn't do anything. I asked them not to honor any "checks" presented by Loans4me.com. Regions couldn't do anything about that, either. The only way a check can be not honored is to put a stop payment on it before it goes through. What I had to do was get a new checking account number. The bank transferred what I had in the original account to the new account. Then I had to go to my employer and give my new account number along with a check from the new account (a temporary check) so that my direct deposit will go to the new account.

Quoting klm672 (Thread starter):
I was told that I could go open up another bank account, or even open up another checkings account with ally and my money could get transferred.

This is probably what you'll have to do. Once your funds are transferred from your original account to the new one, you should have access to your funds. Then you'll have to give your new account number to those who should have legitimate reasons to access to your account (automatic bill pay, that sort of thing).

The reason this happened to me is because I applied for online loans late last year and gave out my account number to various loan company's. Some how, Loans4me.com got my info and helped themselves to my checking account. If you did this (I'm not saying you did), be careful about giving your information away.

Quoting fr8mech (Reply 8):
the card was canceled and the outstanding balance transfered to a new account number.

  

Does any one else have access to your checking account? If so, maybe they're at fault.

Hope this helps and good luck  

Russell



Things aren't always as they seem
User currently offlinerfields5421 From United States of America, joined Jul 2007, 7607 posts, RR: 32
Reply 10, posted (1 year 7 months 1 week 2 days 21 hours ago) and read 2920 times:

I need to add another warning about access to your accounts.

Recently, last Monday (May 6) - ATMOS Energy - the natural gas provider in the Dallas area - loaded some updated software.

However, for every person who had automatic bill pay - they were charged 10 times the regular payment. If your gas bill was $39.00 - your bank account got $390.00 withdrawn, $120 gas bills - $1,200 taken out of the account.

Some 40,000+ people.

The initial phone calls before the main offices opened of course got unsatisfactory responses. Customer service call centers and supervisors dont' have the authority to refund amounts like that or pay overdraft fees.

The company responded well once the nature of the problem was recognized. Transferring money back to accounts, adding overdraft fees, and other compensation for having accounts overdrawn.

But the point is - don't use auto bill pay on your main account. An error can really mess up things.

If you have to use auto bill pay - a separate credit card used only for that purpose - with a credit limit to keep the account from being hit by more than your monthly bills. Transfer money into that card on a monthly basis for the bills to be paid.


User currently offlineStarbuk7 From United States of America, joined Apr 2008, 599 posts, RR: 5
Reply 11, posted (1 year 7 months 1 week 2 days 5 hours ago) and read 2842 times:

Credit Unions are the way to go, I really hate dealing with banks. Been with the same Credit Union since 1984 and have never had a problem. Also, I stopped using checks a long time ago. Everything I do can be done or paid online or at the store with debit. They have called me several times asking about purchases that they thought were questionable asking if I had made the purchase or not so I really feel confident that their fraud department is watching my account.

Quoting rfields5421 (Reply 10):
But the point is - don't use auto bill pay on your main account.


I have web 'bill pay' through the credit union but none of it is automatic. Once I get statements from all my creditors and utility companies I go in and put in the amount to pay and the date it will be sent out so I know exactly how much is going out and on what day of the month it is going out to each individual place. So once a month I go in and set up all my bill payments for the month.


User currently offlinegreasespot From Canada, joined Apr 2004, 3086 posts, RR: 20
Reply 12, posted (1 year 7 months 1 week 2 days 2 hours ago) and read 2817 times:

Lets look at it differently. Let say someone calls the bank and questions a possibly fraudulent transaction. Now the bank does not freeze the account even for five minutes. In that time period the account it drained. Who is to blame?

Now after the account is frozen said person calls back and want the account unfrozen. How does the bank know who the legitimate caller is. Now remember they stole the account information and that usually means they have the name and DOB. SO they unfreeze it and the account is drained. Who is to blame?

When you look at it differently it seems that the bank actions are correct and proper.

If you want to transfer the money it most likely needs to be done in the branch to ensure you are not the scammer.

GS



Sometimes all you can do is look them in the eye and ask " how much did your mom drink when she was pregnant with you?"
User currently offlinefr8mech From United States of America, joined Sep 2005, 5640 posts, RR: 15
Reply 13, posted (1 year 7 months 1 week 2 days 2 hours ago) and read 2803 times:

Quoting greasespot (Reply 12):


I understand your position and is one of the reasons why I won't do business with an Internet only bank. But, my experience with my credit card fraud issue indicates that Ally should have been able to release some funds to the OP.

You know, some of the verification questions I was asked related to stuff that a simple identity theft would be hard to pinpoint. My favorite was: what is your mortgage payment, P&I only. I had to tell the guy to hold on while I pulled up my most recent mortgage statement (thankfully, I scan them all in).

There are questions that can be asked that only a legitimate account holder and granter would (or should) know.



When seconds count...the police are minutes away.
User currently offlinetugger From United States of America, joined Apr 2006, 5770 posts, RR: 10
Reply 14, posted (1 year 7 months 1 week 2 days 2 hours ago) and read 2798 times:

Quoting StarAC17 (Reply 6):
Has that cheque number been issued to you?? The bank should know what numbers have been issued to you when you order the cheques so if that number has not been issued it should have bounced when gone through clearing. Furthermore if the number has been used before then, you can find when that cheque was used originally by you. Either way an investigation is needed to determine the cause which takes time.

As rfields5421noted above, here in the USA one can get checks from many places and have them start at whatever number is desired. Which leads me to ask if it is different in Canada, or in other countries around the world?

Quoting rfields5421 (Reply 10):
Recently, last Monday (May 6) - ATMOS Energy - the natural gas provider in the Dallas area - loaded some updated software.

However, for every person who had automatic bill pay - they were charged 10 times the regular payment. If your gas bill was $39.00 - your bank account got $390.00 withdrawn, $120 gas bills - $1,200 taken out of the account.

Which is why I never allow anyone to dip into my my account with any automatic payments. I do some individual "pulls" that I trigger manually from other financial institutions but not anyone else. I learned my lesson on this very early with my first house, the water company offered the service ("We'll automatically debit your account so you never have to worry or have a late payment!") I thought about the concept and then my first bill arrived and they had misread my meter and my bill was thousands of dollars..... Which I did have in the banks as I was getting ready to pay my first mortgage payment and closing out other bills connected to my house. From that moment on I have never allowed some outside entity to automatically dip into my account.

Quoting rfields5421 (Reply 10):
But the point is - don't use auto bill pay on your main account. An error can really mess up things.

If you have to use auto bill pay - a separate credit card used only for that purpose - with a credit limit to keep the account from being hit by more than your monthly bills. Transfer money into that card on a monthly basis for the bills to be paid.

Good idea. And make sure it is a credit card and not a debit card. You can immediately stop and dispute a credit card charge and the merchant making the charge has to prove it is valid, with a debit card you can be one the hook for proving the charge is invalid. Big difference.

Quoting Starbuk7 (Reply 11):
Credit Unions are the way to go, I really hate dealing with banks. Been with the same Credit Union since 1984 and have never had a problem. Also, I stopped using checks a long time ago. Everything I do can be done or paid online or at the store with debit. They have called me several times asking about purchases that they thought were questionable asking if I had made the purchase or not so I really feel confident that their fraud department is watching my account.

In general Credit Unions are very much superior to banks for most consumers. They are owned by and answerable to their members not Wall Street and outside investors and shareholders.

Quoting Starbuk7 (Reply 11):
I have web 'bill pay' through the credit union but none of it is automatic. Once I get statements from all my creditors and utility companies I go in and put in the amount to pay and the date it will be sent out so I know exactly how much is going out and on what day of the month it is going out to each individual place. So once a month I go in and set up all my bill payments for the month.

  
This is my process as well.

Quoting greasespot (Reply 12):
Now after the account is frozen said person calls back and want the account unfrozen. How does the bank know who the legitimate caller is. Now remember they stole the account information and that usually means they have the name and DOB. SO they unfreeze it and the account is drained. Who is to blame?

When you look at it differently it seems that the bank actions are correct and proper.

If you want to transfer the money it most likely needs to be done in the branch to ensure you are not the scammer.

The bank is still to blame for the problem involved. They need to have a process by which they can verify the authenticity of the person calling if needed. They can't just shut things down. The depositor must have some recourse as it is their money and they have the need for it. I don't care if it is a process whereby a bank approved notary comes by and verifies the person is who they say they are, the banks needs to have some way get this done and resolved fairly and safely in a way that does not terribly impact the customer.

Tugg



I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
User currently offlinerwessel From United States of America, joined Jan 2007, 2410 posts, RR: 2
Reply 15, posted (1 year 7 months 1 week 1 day 15 hours ago) and read 2743 times:
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Quoting tugger (Reply 14):
As rfields5421noted above, here in the USA one can get checks from many places and have them start at whatever number is desired.

There is in, fact, no actual requirement that the document be anything like a preprinted check either. You can tear a sheet out of your notebook, write "pay to the order of...", the amount, the institution (and address, thereof) on which you're drawing the "check", your name and account number, sign the thing, and give it to someone. It's perfectly legit. It will, however, take a few extra days to clear, and you may well get a phone call from your bank in the process. And your bank likely has a "non-standard check" fee. From the Citibank consumer account agreement: "If you do not purchase your checks through us, we may charge a fee for each check that rejects during processing due to poor print quality, or if it fails to meet our specifications."

Again, in the US, other place may well vary.


User currently offlineStarAC17 From Canada, joined Aug 2003, 3410 posts, RR: 9
Reply 16, posted (1 year 7 months 1 week 1 day 13 hours ago) and read 2724 times:

Quoting tugger (Reply 14):
Which leads me to ask if it is different in Canada, or in other countries around the world?

In Canada you can only get the cheques from the bank you bank at and they know what they have issued to you and while you can start from various numbers they retain copies of every cheque you issue (they get returned to the writer if they want them back and are scanned) so it can be verified if the cheque was indeed written by the account holder via signature.

Quoting greasespot (Reply 12):
If you want to transfer the money it most likely needs to be done in the branch to ensure you are not the scammer.

   and the Teller usually needs an override to process anything on a frozen account. In the case of the OP he can't do this because his bank does not have a branch network.

Quoting greasespot (Reply 12):
Lets look at it differently. Let say someone calls the bank and questions a possibly fraudulent transaction. Now the bank does not freeze the account even for five minutes. In that time period the account it drained. Who is to blame?

Correct, the bank doesn't want you losing your money because they will have to reimburse you if the account is drained. They want to figure out what happened and when they do then they will unfreeze the account.



Engineers Rule The World!!!!!
User currently offlineFCAFLYBOY From United Kingdom, joined Nov 2006, 606 posts, RR: 0
Reply 17, posted (1 year 7 months 1 week 1 day 11 hours ago) and read 2705 times:

Firstly, sorry to hear what has happened to you. The same happened to me 5 years ago, and unfortunately was closer to around £1200 in total and had been going on for a few months. I felt pretty stupid when I found out.

I'm shocked at the way this is being handled. In my instance, although certain payments were restricted, they were never stopped, and once my new bank card (visa debit) arrived a day or two after informing the Bank (Barclays) I used my account as normal.

It seems very odd and draconian the banking system in the US. I also don't understand why ANYONE uses checks anymore? They are redundant surely? (Cheques to us Brits   )

I understand they served a purpose at one point, but we live in a society which is becoming more and more cashless so I really see no need for them. You do not get a chequebook in the UK unless you request one, and even so, hardly anywhere accepts them for payment now! in the UK most of us have a direct debit setup for bill payments - except some very elderly who prefer to use hard cash and pay someone in person.

This fraud is so much easier with a chequebook - ditch it I say. Can anyone explain why they are still so common in the US?


User currently offlinerfields5421 From United States of America, joined Jul 2007, 7607 posts, RR: 32
Reply 18, posted (1 year 7 months 1 week 1 day 5 hours ago) and read 2674 times:

Quoting FCAFLYBOY (Reply 17):
I also don't understand why ANYONE uses checks anymore?

My city water department will only accept checks without a service charge.

A $5 charge if I pay with a Debit, Visa or Master Card. They will accept cash if I show up.

I can give them access to directly draw funds from my bank account without restrictions - but I ain't gonna do that.

I also deal with some very small businesses who do not have credit card processing setup. So I pay by check.

I write five checks per month.

Frankly, I see a LOT MORE bogus charges from internet companies which get you to click on some service like credit rating checks, etc.


User currently offlinefr8mech From United States of America, joined Sep 2005, 5640 posts, RR: 15
Reply 19, posted (1 year 7 months 1 week 1 day 4 hours ago) and read 2665 times:

Quoting FCAFLYBOY (Reply 17):
Can anyone explain why they are still so common in the US?

I write checks when I need to send money to my kids' school. Lunch account, school trips, sports sign-ups, etc. Much more convenient than my running down to the school and using a debit card (and the school isn't charged a fee) and certainly better than trusting a 10 or 6 year old with cash.

I'll write checks to some charities.

Right now, for some stupid reason, my bank tells me it takes 5 business days for an EFT to push through to the bank that holds my mortgage. So, instead of that money being withdrawn 5 to 7 days before I want it withdrawn, I just write a check and mail it.

My wife uses checks to pay for various things related to groups she is part of.

They are still in wide use.

Quoting rfields5421 (Reply 18):
Frankly, I see a LOT MORE bogus charges from internet companies which get you to click on some service like credit rating checks, etc.

Any of the financial fraud I've been involved with has always been related to credit cards, never my check book.



When seconds count...the police are minutes away.
User currently offlinetugger From United States of America, joined Apr 2006, 5770 posts, RR: 10
Reply 20, posted (1 year 7 months 1 week 1 day 1 hour ago) and read 2639 times:

Quoting fr8mech (Reply 19):
Any of the financial fraud I've been involved with has always been related to credit cards, never my check book.

And this is why I don't use a "branded debit card" (you know the ones that link directly to your bank account but have a MC or Visa logo on them). Credit cards have much more stringent, required by law, requirements on them. I use them for anything online, and big purchases and reservations etc. I earn points and cash back, and if there is ever a problem a simple phone call freezes the transaction, removes it from my bill and the merchant then has to prove that it is a valid charge.

I use my non-branded bank ATM card (which is also considered a debit card but as I note it is non-branded and does not use the Visa/MC systems) at the groceries store and most anywhere else that accepts them (from Home Depot to the Hallmark store, etc) as they have lower merchant fees and so help keep prices down (yes, even after the recently passed regulations on fees). And I use my online checking (free of course) to pay my bills and send checks out if I need to. My wife still carries the checkbook and uses it on the same occasions that you note Fr8mech.

Tugg



I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
User currently offlineklm672 From United States of America, joined Oct 1999, 2498 posts, RR: 3
Reply 21, posted (1 year 7 months 1 week 1 day 1 hour ago) and read 2634 times:

I contacted the lady in charge of my account and how it was "frozen". She was rude and argued with me that I must've forgotten that I tried to do a pay-day loan. Um no! She now says that there are "no restrictions on your account". She said "well if it is fraud, then we can send paperwork to look into it". The other lady I spoke to said she would be sending that paperwork days ago and that they would be refunding the money I lost. I also got a letter staying that my account would be frozen on May 20 due to the overdraft, but clearly there is only an overdraft because of this...

User currently offlinefr8mech From United States of America, joined Sep 2005, 5640 posts, RR: 15
Reply 22, posted (1 year 7 months 1 week 22 hours ago) and read 2614 times:

Quoting klm672 (Reply 21):
I contacted the lady in charge of my account and how it was "frozen". She was rude and argued with me that I must've forgotten that I tried to do a pay-day loan. Um no! She now says that there are "no restrictions on your account". She said "well if it is fraud, then we can send paperwork to look into it". The other lady I spoke to said she would be sending that paperwork days ago and that they would be refunding the money I lost. I also got a letter staying that my account would be frozen on May 20 due to the overdraft, but clearly there is only an overdraft because of this...

You know what...eat the $30 and run as soon as your funds are freed up. Just close your account and go. Find a credit union or a reputable brick and mortar bank and do business with them.

Just be sure that when you complete your business with Ally, that you are free and clear and that there are no outstanding fees. Those will come back and haunt your ass.

Remember, this is their problem. I certainly hope you've contacted whomever the regulator is for an internet bank.



When seconds count...the police are minutes away.
User currently offlineklm672 From United States of America, joined Oct 1999, 2498 posts, RR: 3
Reply 23, posted (1 year 7 months 1 week 21 hours ago) and read 2601 times:

Right now I would have to eat $90, but still. I can't believe how much trouble I've gone through. My "case" is in the hands of one person and she was like "yeah...how may I help?" and then said "Oh,well its NOT fraud, its from the pay day loans..you must've used a payday loan". Seems like no one can touch my account besides this lady, who won't even believe me.

User currently offlinetugger From United States of America, joined Apr 2006, 5770 posts, RR: 10
Reply 24, posted (1 year 7 months 1 week 21 hours ago) and read 2597 times:

Quoting klm672 (Reply 23):
Right now I would have to eat $90, but still. I can't believe how much trouble I've gone through. My "case" is in the hands of one person and she was like "yeah...how may I help?" and then said "Oh,well its NOT fraud, its from the pay day loans..you must've used a payday loan". Seems like no one can touch my account besides this lady, who won't even believe me.

One thing I am missing, do they have the check available for review? It should be pretty easy to verify that it is not your signature on the check. I can see all of cleared checks online if I need to. Have you seen a copy of the check?

Tugg



I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
25 klm672 : Yes, I have a copy of the check and NO my signauture is NOT on it. On the signature line it says: "NO SIGNATURE REQURED This Payment has been authoriz
26 OA412 : A lot of this just doesn't add up. I've had checking/savings accounts through several banks in my lifetime, and I've never had this sort of issue with
27 RussianJet : I have to agree with OA412. Although I'm not familiar with how things are done in the US, here in the UK the one time I've been the victim of such fra
28 UPS707 : Interesting... where I've seen that verbage typically is on "Online Billpay" checks where the person you are paying isn't set up electronically, so t
29 klm672 : Nope, I have never, ever gotten a same day/pay day loan. Those things are crazy!
30 fr8mech : Close your account. Keep copies of everything. Write down the date and time and content of each phone. Stop reading this now and go do that, if you h
31 nickh : You know that a lot of banks and credit unions will allow you to send *free* paper checks via their online banking services. They allow you to choose
32 Post contains images Pellegrine : Withdraw all of your money first. I would never hesitate to request a cash withdrawal or cashier's check for the entire amount immediately. I've never
33 fr8mech : Absolutely. The one of first things I do when I move is go to the bank I plan to call my "home" branch and open my account there, in person. Or, like
34 Pellegrine : Exactly. Even if you have an irregular situation, local people want to support their own. It pays being friendly in the community. My main banker has
35 klm672 : So, I contacted the BBB and FDIC. One (or both) must've gotten a hold of my bank because they've been blowing up my phone, leaving voicemails trying t
36 fr8mech : Just remember, when you do talk to them: -Be polite -Be concise -Be firm This is their problem. You should not be on the hook for any of the money. T
37 RussianJet : Well, good on you. It's a shame that, as you say, a sensible outcome can only be achieved by grassing them up to the watchdogs.
38 klm672 : Just a quick update: I called Ally and asked for "Nicole" (the lady in charge of my case) of course she wasn't there, however, the person that I spoke
39 fr8mech : Do you have access to your money yet?
40 klm672 : Yes, and I have had it for a few days, I guess. When I called Nicole she said "oh, there was never a restriction on the account!" Clearly there was be
41 fr8mech : I suggest you move your money. When they refund you the money they owe you, close the account and move on.
42 klm672 : Yes, I will. I might just ask them to mail me a check or something so I can simply file it into my new bank...but I feel that request might be too com
43 tugger : Please just walk into you local either neighborhood bank or credit union and have them do a direct draw from your Ally account into whatever new acco
44 StarAC17 : It's a bank error then (whether or not they see it that way is a different story), the bank or their clearing company will have access to your signat
45 klm672 : I received a phone call from the executive of disputes at Ally. It had to go to VM, but I checked my account and I noticed that $90 was desposited fro
46 fr8mech : Good for you. Now close the account and leave.
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