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Checkout Etiquette: Yes Or No To Mobile Phones?  
User currently offlineBraybuddy From Ireland, joined Aug 2004, 5689 posts, RR: 32
Posted (1 year 1 month 4 weeks 16 hours ago) and read 2465 times:

Interesting incident at a London Sainsbury's:
http://www.dailymail.co.uk/news/arti...e-mobile.html?ICO=most_read_module

Since when do staff dictate policy? I don't see the checkout assistant's problem here: the woman was making a call and not hindering her in any way. Yet when I checked the poll, 84 per cent say that the assistant was right not to serve her.

Your thoughts?

81 replies: All unread, showing first 25:
 
User currently offlinedesertjets From United States of America, joined Feb 2000, 7776 posts, RR: 16
Reply 1, posted (1 year 1 month 4 weeks 16 hours ago) and read 2455 times:

Quoting Braybuddy (Thread starter):
Since when do staff dictate policy? I don't see the checkout assistant's problem here: the woman was making a call and not hindering her in any way. Yet when I checked the poll, 84 per cent say that the assistant was right not to serve her.

Your thoughts?

It's rude. If you are interacting with a person who is right in front of you.... even if it is checking out at a grocery store, you should put your call on hold. Same thing for bank tellers, fast food counters, wait staff at restaurants, etc.



Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
User currently offlineDreadnought From United States of America, joined Feb 2008, 8838 posts, RR: 24
Reply 2, posted (1 year 1 month 4 weeks 16 hours ago) and read 2444 times:

Quoting desertjets (Reply 1):
It's rude. If you are interacting with a person who is right in front of you.... even if it is checking out at a grocery store, you should put your call on hold. Same thing for bank tellers, fast food counters, wait staff at restaurants, etc.

Absolutely. Ditto for people who walk around with those stupid headphones and won't take them off when talking/interacting with you.

Their mamas didn't bring them up right...



Veni Vidi Castratavi Illegitimos
User currently offlinencfc99 From United Kingdom, joined May 2005, 740 posts, RR: 0
Reply 3, posted (1 year 1 month 4 weeks 16 hours ago) and read 2423 times:

Quoting Braybuddy (Thread starter):
I don't see the checkout assistant's problem here: the woman was making a call and not hindering her in any way.

Neither do I, just get on with the job you are paid to do. High maintenence checkout staff. If i'm having a conversation with my wife when we are shopping is that considered rude aswell.

[Edited 2013-07-03 12:29:02]

User currently offlineER757 From Cayman Islands, joined May 2005, 2511 posts, RR: 7
Reply 4, posted (1 year 1 month 4 weeks 15 hours ago) and read 2375 times:

Quoting ncfc99 (Reply 3):
Neither do I, just get on with the job you are paid to do. High maintenence checkout staff. If i'm having a conversation with my wife when we are shopping is that considered rude aswell.

Guess I'm just old school - can't understand why people need to be on their phones talking, texting, tweeting 24x7x365. That call to your wife can't wait three minutes while you're checking out at the store? What if the cashier wants to question something about your purchase? Should everyone behind you just wait there patiently while you finish up?
Sorry - I agree with the others who say it's rude. Yeah, I know, I'm probably going to be out on my porch screaming "get off my lawn" to the neighborhood kids soon.   


User currently offlineOA260 From Ireland, joined Nov 2006, 26951 posts, RR: 58
Reply 5, posted (1 year 1 month 4 weeks 15 hours ago) and read 2361 times:

Quoting Braybuddy (Thread starter):
Your thoughts?

To be on the phone at the check out is very rude and its more worrying that people don't think its rude. As for the check out assistant its not their job to decide so they were both in the wrong IMHO. When you are interacting with someone you afford them the respect by giving them your full attention. I think people forget their manners sometimes and think just because the person is working at a check out they don't deserve being interacted with.

If it is an emergency phone call thats different. You say to the check out staff member or whoever it is ''Im really sorry I need to take this call its urgent''. When I say emergency it doesnt mean chatting to a mate about a football game but a real emergency. If its not then tell the person you will call back. The check out takes around 5-7 mins at max so it doesnt kill people to set this time aside to be nice and show respect. If tables were turned it would be another story Im sure.!


User currently offlinencfc99 From United Kingdom, joined May 2005, 740 posts, RR: 0
Reply 6, posted (1 year 1 month 4 weeks 14 hours ago) and read 2343 times:

Quoting ER757 (Reply 4):
Guess I'm just old school - can't understand why people need to be on their phones talking, texting, tweeting 24x7x365.

I'm with you on the 24x7x365 thing, sometimes its too much. But on the flip side, is it such an issue. Why is it ok for the employee to decide that that call can wait and she needs the customers full atention to scan a few items, its taking it too the other extreme. A happy medium is what is called for. From the article, the customer comes across as reasonable, not doing anything overtly outrageous, certainly not enough to warrant a 'telling off' by the store emplyee. Again, just do your job and let me be on my way.

Quoting ER757 (Reply 4):
That call to your wife can't wait three minutes while you're checking out at the store?

I actually meant if she was in the shop with me. I'm talking to my wife, paying no attention to the checkout worker, are they going to stop and ask us to be quiet whilst they scan, I think not. Again it isn't up to the checkout worker to decide if that call is justified, its still a conversation between two people weather both are in the shop or only one person on a phone. There could be many reason to make a call at that time. Maybe it could wait, but is it really such an issue for the emplyee(obviously it was). If I behaved like this at work towards a customer, my boss would hang me from the yard arm.

Quoting ER757 (Reply 4):
What if the cashier wants to question something about your purchase?

Then the cashier can polietly say' excuse me sir/madam, bla bla bla'. My boss at work drills into us to 'treat the customer like gold', there are ways to talk to customers in awkward situations whilst reaming polite and professional.

Quoting ER757 (Reply 4):
Should everyone behind you just wait there patiently while you finish up?

The customer was waiting to bag her shopping with no-one in the que behind her, it may have slowed her down a bit but inconvenience no-one, except the cashier, who is getting paid anyway.

So yes there may be times when using a phone can be rude, reading the article, I can't see that this was one of them.


User currently offlineWestJet747 From Canada, joined Aug 2011, 1830 posts, RR: 10
Reply 7, posted (1 year 1 month 4 weeks 14 hours ago) and read 2343 times:

Quoting ER757 (Reply 4):
Guess I'm just old school - can't understand why people need to be on their phones talking, texting, tweeting 24x7x365. That call to your wife can't wait three minutes while you're checking out at the store? What if the cashier wants to question something about your purchase? Should everyone behind you just wait there patiently while you finish up?
Sorry - I agree with the others who say it's rude. Yeah, I know, I'm probably going to be out on my porch screaming "get off my lawn" to the neighborhood kids soon.

You can't be that old school if you don't prescribe to the old adage "the customer is always right". Sure, the customer was being rude, but the cashier isn't the etiquette police. A rude customer is still a paying customer. If I were the manager, I'd seriously consider firing this employee.

Quoting OA260 (Reply 5):
As for the check out assistant its not their job to decide so they were both in the wrong IMHO.

This! It is incredibly rude to continue to chat on the phone while interacting with someone else, BUT the cashier is in no position to refuse service based on those grounds.



Flying refined.
User currently offlinesbworcs From United Kingdom, joined Oct 2005, 842 posts, RR: 5
Reply 8, posted (1 year 1 month 4 weeks 14 hours ago) and read 2334 times:

I used to work for another large supermarket chain in the UK and we had a sign behind the counter that we would not serve customers until they had finished their mobile phone conversation, Common courtesy in my book.


The best way forwards is upwards!
User currently offlineBraybuddy From Ireland, joined Aug 2004, 5689 posts, RR: 32
Reply 9, posted (1 year 1 month 4 weeks 14 hours ago) and read 2334 times:

Maybe I'm still missing something here: I don't even see the woman using her phone as being rude. I go to the supermarket, do my shopping, go to the checkout and put my purchases on the belt. If the checkout assistant wants to start a conversation I'll chat, otherwise I'll just say "Hi" and let them get on with their job. Most don't want to converse anyway, and certainly not beyond the usual pleasantries.

I think the problem here is "customer service". Most businesses want to attract and retain customers, and never was it more important than in the current economic climate. So, unless the customer is actually interfering with the assistant's ability to do the job, it's not the assistant's role to tell the customer what -- or what not -- to do. As I see it, the ASSISTANT is the one who is being rude here -- she didn't even attempt to be polite when addressing the woman -- and should be disciplined.

As a result of her behaviour, the customer is now switching to Waitrose. If I was the store manager, I'd be furious, AND offering the woman a grovelling apology, as well as a substantial voucher.


User currently offlinencfc99 From United Kingdom, joined May 2005, 740 posts, RR: 0
Reply 10, posted (1 year 1 month 4 weeks 14 hours ago) and read 2330 times:

Quoting WestJet747 (Reply 7):
It is incredibly rude to continue to chat on the phone while interacting with someone else, BUT the cashier is in no position to refuse service based on those grounds.

Ok, there seems to be alot of people that consider a supermarket checkout interaction more interactive than I. When I go to the checkout it usually goes like this

Cashier :- "Good morning, do you have your own bags/would you like me to pack for you?(or some other question they have to ask)
Me :- Hi, no I do not (I never remember my old bags or ask them to pack)

Beep
Bag
Beep
Bag
and so on until

Cashier :- Thats £100 please (I pay)
Me :- Thankyou, goodbye
Cashier :- Goodbye

The interaction is very limited and I wouldn't have a problem continuing my phone conversation with a pause for the first bit and last bit of interaction. I can't see how a phone conversation is rude during the majority of this interaction if no other customers are being inconveinienced by my slightly slower packing speeds.


User currently offlineAlias1024 From United States of America, joined Oct 2004, 2754 posts, RR: 2
Reply 11, posted (1 year 1 month 4 weeks 14 hours ago) and read 2314 times:

Quoting WestJet747 (Reply 7):
It is incredibly rude to continue to chat on the phone while interacting with someone else, BUT the cashier is in no position to refuse service based on those grounds.

This sums up how I feel about the situation. Both were in the wrong.



It is a mistake to think you can solve any major problems with just potatoes.
User currently offlineOA260 From Ireland, joined Nov 2006, 26951 posts, RR: 58
Reply 12, posted (1 year 1 month 4 weeks 14 hours ago) and read 2313 times:

Quoting Braybuddy (Reply 9):
If the checkout assistant wants to start a conversation I'll chat, otherwise I'll just say "Hi" and let them get on with their job. Most don't want to converse anyway, and certainly not beyond the usual pleasantries.

I shop at M&S and Sainsburys on a regular basis. I have to say in fairness I find Sainsburys better than M&S check out staff. Sainsburys staff are quite chatty and more so in Northern Irish stores than English stores. Just a perception but its a cultural thing too. I treat people the way I wish to be treated and it creates a nicer enviroment. I do find it rude to be on the phone at check out or whilst buying a ticket at the train station for instance. This has become more of an issue with the boom in mobile phone usage where people have lost their senses on where and when its appropriate to use them. Ive heard them going off in funerals in recent times and they still dont think its something to be ashamed of.

Quoting Braybuddy (Reply 9):
As a result of her behaviour, the customer is now switching to Waitrose. If I was the store manager, I'd be furious, AND offering the woman a grovelling apology, as well as a substantial voucher.

I agree there and purely because it was not the staff members job to make that ruling. They are paid to do a job and they should get on with it. The fact that the person they were serving didnt have the manners to end her call whilst being served is not a reason to refuse service.


User currently offlinejetblueguy22 From United States of America, joined Nov 2007, 2786 posts, RR: 4
Reply 13, posted (1 year 1 month 4 weeks 14 hours ago) and read 2302 times:
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I will not enter the checkout line if I am talking on the phone. I personally feel it is rude to chat away on your phone while going through the line. Not to mention it takes longer to unload your cart. Maybe I just over think it, but I feel that the check out workers receive enough crap throughout the day. I can be polite for a couple of minutes while they process my order.
Pat



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User currently offlineBMI727 From United States of America, joined Feb 2009, 15735 posts, RR: 27
Reply 14, posted (1 year 1 month 4 weeks 13 hours ago) and read 2264 times:

Quoting Braybuddy (Thread starter):
Your thoughts?

Not rude. It would be rude if the person on the phone were slowing down the line, but I'm not going to drop what I'm doing to have a pointless ten second conversation that I don't need to have when I have something better to do.



Why do Aerospace Engineering students have to turn things in on time?
User currently offlinetrvyyz From Canada, joined Oct 2004, 1369 posts, RR: 10
Reply 15, posted (1 year 1 month 4 weeks 13 hours ago) and read 2251 times:

I don't think the cell phone will interfere with the electronics of the cash machine 
I have been to stores where the staff have to help you out and they were on the phone and ignore you for 10 minutes, that is what is rude. Customer service now appears to be reversed.
Any demeaning verbal comments or gesture towards a staff by the customer is what I consider rude. In this case the customer didn't have the intent to be rude.


User currently offlineBraybuddy From Ireland, joined Aug 2004, 5689 posts, RR: 32
Reply 16, posted (1 year 1 month 4 weeks 12 hours ago) and read 2218 times:

There's another way of looking at this: IF there had been other customers waiting, then the ASSISTANT would be the one holding them up, not the customer. While it is also the assistant's job to bag the purchases (unless there is someone there to do it) most people lend a hand, or even do it themselves (as I usually do), but it is not compulsory.

User currently offlineDeltaMD90 From United States of America, joined Apr 2008, 7893 posts, RR: 52
Reply 17, posted (1 year 1 month 4 weeks 12 hours ago) and read 2216 times:

I usually put the phone in my pocket, but sometimes I'll be on it. I make sure I don't delay the cashier or the people behind me. If that is rude, eh, we all have our opinions, I don't think it is.

Then again, I go through self checkouts 95% of the time. I try my best to be nice to workers, but I also believe in the notion that the customer is (almost) always right. You're gonna deal with some jerk customers, that is in the job description



Ironically I have never flown a Delta MD-90 :)
User currently offlineDNDTUF From France, joined Feb 2012, 28 posts, RR: 0
Reply 18, posted (1 year 1 month 4 weeks 11 hours ago) and read 2213 times:

I used to work at Sainsbury's when I was a student as a checkout operator and this was one of the things that would really annoy me. I was brought up to believe that it is rude to interrupt someone, so when a customer came to my till on their phone I would wait until they had finished their call until I took their transaction. It was not about being uppity but there is nothing more ignorant than talking on the phone when you are face to face with someone else - you wouldn't answer the phone when you are ordering in a restaurant, would you? Of course most people would apologise and gesture that they were sorry for being so rude and in that case, I would oblige, it's just a question of being polite. I would get reprimanded if I decided to turn around and talk to a colleague in the middle of a transaction!

I like the fact that in France, the customer is not always right. I have seen people being sent to the back of the queue for being on their phone when they are being served, or they would step aside and finish their call. Although (thankfully!!!) I no longer have to work in the service industry, I hate the culture that they are there to serve you and that anything goes - every job serves a purpose so you should treat everyone with respect!

Oh that, and people putting their loyalty cards or banknotes in their mouth before handing it to you... urgh!


User currently offlinebristolflyer From United Kingdom, joined May 2004, 2291 posts, RR: 0
Reply 19, posted (1 year 1 month 4 weeks 11 hours ago) and read 2204 times:

A resounding 'no'. I had to take a call yesterday while being served at a bank (my wife had just had a doctor apt) but I felt bad about it and made a point of holding the phone away from my ear to thank the teller. If you can't spend a few mins without the phone to your ear, you have issues. As for blue tooth headsets - boy, do they look stupid.


Fortune favours the brave
User currently offlineN776AU From United States of America, joined Nov 2005, 757 posts, RR: 1
Reply 20, posted (1 year 1 month 4 weeks 10 hours ago) and read 2167 times:

Quoting BMI727 (Reply 14):
It would be rude if the person on the phone were slowing down the line

As a former cashier at a grocery store, that's my biggest issue. You may as well build a wall between you and them. They always are yacking and then digging around their purse/wallet distracted, and thus unable to locate a credit card/cash. Pain for me and everyone else too.

Because of that I always hang up in such a situation, which admittedly is rare. I never have figured out what's so damn important that you have to be on the phone 24/7.



Careful, Doors Are Closing And Will Not Reopen. Please Wait For The Next Train
User currently offlineRussianJet From Belgium, joined Jul 2007, 7702 posts, RR: 21
Reply 21, posted (1 year 1 month 4 weeks 10 hours ago) and read 2163 times:
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It's bad form to talk on the phone during such interactions, but at the same time it's not such an outrageous affront that the cashier should then be dictating that the person hang up. The supermarket sector here in the UK is highly competitive, and it's not acceptable for an employee to risk losing custom by imposing their personal views on shoppers. If there's no policy on it, no signage and so on, then it's not her place to start up about it. Like I say though, I personally don't find it acceptable.


✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineWestJet747 From Canada, joined Aug 2011, 1830 posts, RR: 10
Reply 22, posted (1 year 1 month 4 weeks 9 hours ago) and read 2145 times:

Quoting DeltaMD90 (Reply 17):
Then again, I go through self checkouts 95% of the time.

Same here. So much more convenient.

Quoting DeltaMD90 (Reply 17):
but I also believe in the notion that the customer is (almost) always right.

I guess you haven't worked your way through school as a server, eh?  
Quoting DNDTUF (Reply 18):
I used to work at Sainsbury's when I was a student as a checkout operator and this was one of the things that would really annoy me. I was brought up to believe that it is rude to interrupt someone, so when a customer came to my till on their phone I would wait until they had finished their call until I took their transaction. It was not about being uppity but there is nothing more ignorant than talking on the phone when you are face to face with someone else - you wouldn't answer the phone when you are ordering in a restaurant, would you? Of course most people would apologise and gesture that they were sorry for being so rude and in that case, I would oblige, it's just a question of being polite. I would get reprimanded if I decided to turn around and talk to a colleague in the middle of a transaction!

Remind me...is it you or the customer that is paid to serve the other?

Quoting bristolflyer (Reply 19):
As for blue tooth headsets - boy, do they look stupid.

I don't like them either, but where I live it's illegal to use handheld devices when driving, so it's the only real option for taking calls while driving (without installing one of those expensive speaker systems in your vehicle).

Quoting bristolflyer (Reply 19):
If you can't spend a few mins without the phone to your ear, you have issues.

...or you run a business.

Quoting RussianJet (Reply 21):
It's bad form to talk on the phone during such interactions, but at the same time it's not such an outrageous affront that the cashier should then be dictating that the person hang up. The supermarket sector here in the UK is highly competitive, and it's not acceptable for an employee to risk losing custom by imposing their personal views on shoppers. If there's no policy on it, no signage and so on, then it's not her place to start up about it.

Very well said, RussianJet.



Flying refined.
User currently offlineken777 From United States of America, joined Mar 2004, 8227 posts, RR: 8
Reply 23, posted (1 year 1 month 4 weeks 8 hours ago) and read 2134 times:

Horrid manners - the broad was obviously born in a barn.

Maybe the clerks need an out of sight button they can press - resulting in THEIR phone ringing. Then they can talk gibberish while sloppily scanning the broads basket. Let the customer get concerned about how rude and problematic using a phone glued to an ear can be.

Irritates me more than normal as I twice had a car come close to hitting me today - both little women driving a BIG SUV with a phone to their ear and turning a corner - almost into me.

Me? I spent enough years in retailing to know it's intelligent to be focused & polite to the staff. I'll even ask if their company offers discounts to Veterans. Lots, including Lowe's and Home Depot give 10% discounts o more - just show a Military ID or V card. It can pay to show good manners when checking out.  


User currently offlineRussianJet From Belgium, joined Jul 2007, 7702 posts, RR: 21
Reply 24, posted (1 year 1 month 4 weeks 8 hours ago) and read 2126 times:
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Quoting ken777 (Reply 23):
Irritates me more than normal as I twice had a car come close to hitting me today - both little women driving a BIG SUV with a phone to their ear and turning a corner - almost into me.

That's a slightly different kettle of fish really. Don't know about your local laws, but using a mobile without a hands-free kit is most certainly illegal in the UK. Using a mobile at the checkout isn't, and neither is it in any way dangerous. It's just rather rude, that's all.

Quoting ken777 (Reply 23):
Then they can talk gibberish while sloppily scanning the broads basket. Let the customer get concerned about how rude and problematic using a phone glued to an ear can be.

If I was their boss I'd sack them on the spot for doing that. I know you're joking, but still....



✈ Every strike of the hammer is a blow against the enemy. ✈
25 WestJet747 : Speaking of poor manners... I'll ask you the same question I asked another poster: Is it the cashier or the customer that is paid to serve the other?
26 jetblueguy22 : I know this quote wasn't directed at me, but I feel like it shouldn't matter. Yes the cashier is providing a service and is being paid for it. But it
27 WestJet747 : Again, if you're being paid to be the etiquette police, then fine. But the thing is, you are paid to scan items, maybe bag them, and to accept coupon
28 RussianJet : Indeed not. However, this is more of an etiquette matter than one of overt, severe rudeness. There are of course limits to what such employees should
29 jetblueguy22 : I'm not speaking necessarily from the cashier's point of view, but rather my own personal. I think what she did was wrong, and there is no place for
30 WestJet747 : Well obviously! I was speaking to those here who think the cashier was in the right for creating her own store policy. Could you imagine if you were
31 AeroWesty : From the article: So the customer made a quick call to tell her waiting brother that she was on her way while the cashier was scanning/ringing up her
32 BMI727 : Exactly. Do your job. I know they don't care how my day was, and I don't care that they don't care. Just take care of business.
33 HOONS90 : Hypothetically, what if the customer is being abusive or intimidating? What if they're being racist? Not talking about you specifically. However, I b
34 jetblueguy22 : I can picture it now "Mrs Smith, if you do not say 'Pat can you please correct my address' I will return your hand crafted tea pot to Long Beach!" (J
35 Post contains images bongodog1964 : There appears to be an attitude that a shop worker is of such a low status compared to the valued customer, that they have to accept the situation in
36 RussianJet : I have no doubt that it would be against company policy for the employee to be on the phone at the checkout, whereas the customer is PAYING for the s
37 offloaded : You generallly need two hands to either pack your bags or get your purse / walet out, so having one of them glued to your ear IS going to slow things
38 ltbewr : Remember the golden rule of retail - the customer is always right even if they are wrong. Beyond the use of cell phones, there are a lot of other issu
39 Post contains images WestJet747 : How could you be so sure? The grocery store market is one of the most competitive. This customer has many other options. You must have serious unreso
40 type-rated : Oh about 10 years ago I was in a grocery store and the woman ahead of me in line was on the phone. When the cashier started to check out her goods the
41 WarRI1 : Ignorance is bliss as they say, I would have told her to get her or his ass moving.
42 type-rated : I have a simple set of rules for my cell phone. When I am in a meeting, in the theater, dining out or in a check out line, I turn it off. There is not
43 BMI727 : If they really cared about me they'd not waste time and do what I need them to do. I don't want them to slow down for the sake of making small talk.
44 Post contains images ken777 : It would probably be the manager who called after the button was pushed. The cashier is paid to get the products into the register - customer service
45 DNDTUF : I think it's a question of respect, a lot of people see that if people work in the service sector, they have the right to treat them like a slave. I c
46 Post contains images bohica : I'm glad I don't talk on the phone at the checkout. I would really hate to have the self-service checkout machine turn itself off on me.
47 WestJet747 : I wouldn't have been so kind. If she was holding me up, I would have been fairly vocal. A family emergency? There's a fun solution to that (as long a
48 type-rated : Nope, my family is on the other side of the country from where I live. They can take care of themselves without any intervention from me. Now I REALL
49 RussianJet : But they certainly were, whether you like them or not. And if I, as your boss, saw you behaving in any manner towards customers that encouraged them
50 ken777 : Not really - the company was paying their wages. The key to understanding who pays the wages to to consider who hands out the pay checks, who fills i
51 RobertNL070 : As is evident in this thead. But the cashier could have handled it better. "....and I just phoned my brother to quickly tell him I was about to leave
52 Post contains images mariner : "Quick"? Hmmmm. I have chums who'll talk on the phone for half an hour and describe it as a "quick" call. I think that's the key. Nothing to do with
53 Post contains images WestJet747 : Well that's a case-by-case scenario, of which I believe you're the minority. In general, people tend to live within reasonable driving distance of fa
54 trvyyz : How does the customer talking on the phone affect the cashier scanning the item, do you expect the customer to monitor each item being scanned in rea
55 HOONS90 : I guess it varies by store, company or type of business, but I'd say that, from experience, that the vast majority of customers are polite and respec
56 mariner : As above, I've seen customers do that. As above, I've seen customers go to war over a price the computer (not the cashier) didn't give them, although
57 trvyyz : Although though not exactly the same, the same idea could apply to this scenario, the customer(s) is/are indirectly paying the Cashier. As long as ot
58 mariner : As above, I don't think it is "customer service" - it a necessary financial transaction and the cashier is responsible for the till. The shopper can'
59 RedTailDTW : In my 5 years at Target, I have made tons of observations. I do think that talking or texting on your phone during checkout is rude, mainly because th
60 Post contains links trvyyz : http://work.chron.com/skills-needed-retail-cashier-3187.html Customer Relations Cashiers need the skills to provide friendly and helpful customer serv
61 Post contains images tugger : I think it is absolutely rude and anytime I have been on a call in situations like this (including bank tellers or any situation where there is custo
62 HOONS90 : You can be nice all you want, but what if the distracted customer leaves without paying the correct amount? A person who cannot put down their phone
63 AeroWesty : If her brother was indeed waiting for her, a long call wouldn't make sense as they'd be seeing each other momentarily and could speak in person. But
64 Post contains images mariner : It isn't the first time I've disagreed with a newspaper article - LOL. I have very friendly relationships with all the cashiers at my local supermark
65 trvyyz : That is not the case here. If the cashier politely requested, any decent customer would be obliged to break the conversation on the phone and make th
66 mariner : Sure. My point is only that "quick" is both relative - and over-used. She said she "quickly" called her brother - I dunno how she would "slowly" call
67 trvyyz : There have been few instances where, the cashier handed me much larger balance and wait staff didn't add the items ordered. I have brought it to thei
68 WestJet747 : The cashier is responsible for ensuring correct payment. If the customer tries leaving without giving the correct amount, the cashier must inform the
69 mariner : It isn't the first time I've disagreed with a Conventional Wisdom, either. Time was when we got "customer service" at a gas station. These days (exce
70 HOONS90 : I know. It was a general statement about people who have trouble putting their phones down. They could be in a heated argument with someone over the
71 tugger : In general I don't like self service check-outs and normally will avoid them and seek out a staffed check-out. They are sometimes convenient (I use t
72 mariner : I'm a Luddite, I can have trouble with an on-off switch and so I resist all technology - at first. I own a mobile phone, for emergencies, but have us
73 Braybuddy : I absolutely abhor rudeness in all walks of life, but I just don't see this woman as being rude at all. Everybody seems to have a different interpret
74 zippyjet : And add Hotel registration desks and when y'all are in our house (airport-ticket counter/gates). If it's a bonafide emergency just pause, and acknowl
75 stealthz : I am not sure this issue is about phones.. it is more about the "me" attitude of so many people these days. They are so centred on themselves. I see i
76 mariner : I think that's a big part of it. Instant communication means there is now no value in the unexpressed thought - I think or feel it now, so I can and
77 Vhqpa : Here's my retired copper frill neck's worth, I'm Cashier at a major Australian supermarket. While I do find it mildly irritating when a customer uses
78 aerdingus : When I worked in retail, if I had said "hi, hello" to a customer, & still they kept their sunglasses on, or headphones on, or were yapping on the
79 stealthz : Not all positive though, Self promoters like the COO of Facebook have taken the opportunity of the SFO tragedy to insert them selves in news stories
80 type-rated : I went grocery shopping yesterday and while the cashier was checking out my purchases I asked her how often people continue to use their cell phones
81 mariner : Oh, I agree. I thought that was one of the grossest pieces of self-admiration I've seen in a while. mariner
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