Adam84 From United States of America, joined Jul 1999, 1400 posts, RR: 2 Posted (10 years 8 months 3 weeks 5 days 14 hours ago) and read 757 times:
I am usually not one to get revenge on a company, but Verizon Wireless deserves all the lost customer I have and will tell about their shady practices.
I have had the phone for all of 2 months and have had to call their customer service number no less then 20 some odd times to straighten out billing issues, deal with all the lies I was told when I bought to phone, etc.
My biggest nit to pick is the reason I got the phone. I bought it out in San Jose and I clearly told the guy my intentions. I said straight to his face, I am buying this phone because I am about to move across the country tommorrow. He said "That is no problem, just call our Easymove department when you get to Florida and they will change your number." Well I get to Florida, when I call I am told that I have to wait 30 days to change the number, my California calling plan is invalid in Florida and that I should not even have the phone because I was supposed to give a California billing address to get the California number.
Now the final straw in my wireless nightmare just happened yesterday. I received 2 thank you letters with 2 different phone numbers. Yes those idiots opened 2 accounts for me and they told me I need to pay for both of them. I brought this issue to the local Verizon store and caused quite a scene in front of prospective customers. But now I do not have to pay for the unused phone number they gave me.
I have pretty much told at least 20 people to avoid Verizon like the plaque and I will keep spreading the word. Not to mention some of my friends who have some of the same problems that I have. I am currently in the process of filing a complaint with the BBB to get out of the 2 year contract which I have abided by, but they have not.
I am sorry to sound like a complete and utter @ss, but I feel that people should know what this company is like before they sign any contract. If you have had wonderful service with Verizon, more power to you and you are one of the few lucky ones. But if you have looked at Verizon as a prospective wireless provider....look again.
Strickerje From United States of America, joined Feb 2001, 723 posts, RR: 1 Reply 1, posted (10 years 8 months 3 weeks 5 days 13 hours ago) and read 749 times:
I definitely understand how you feel; this sort of reminds me of when my family was trying to quit our AOL service. (Receiving a busy signal on the first 5 to 10 connection attempts and constantly seeing the "server busy, try again later" message drove us to search for another ISP.) We sent them a few e-mails, but we soon learned that those e-mails aren't read by anyone. So we decided that we'd call them to cancel our service. Their toll-free customer service phone number took us about four hours to find-- I was beginning to wonder if they even had one. And of course, it also took us about 20 calls to them before their charge disappeared from our credit card bill. If I recall correctly, the struggle to discontinue our AOL service took over 3 months.
Then we got Earthlink, which was not much better-- connection sometimes took over 20 tries and the connection was usually no more than half of our modem's published speed.
I was beginning to wonder if there was simply no good ISP in existence, but now we have a cable modem from Road Runner/Time Warner Cable, which is lightning fast and very reliable.
Jcs17 From United States of America, joined Jun 2001, 8065 posts, RR: 43 Reply 2, posted (10 years 8 months 3 weeks 5 days 13 hours ago) and read 732 times:
I really like Verizon, it beats the hell out of Sprint and Metro PCS which I have had before. With Sprint and Metro there were places in major cities that just had basically no service and you would roam. Maybe if you had been more clear and concise with the authorized agent this wouldnt have happened...or even better, had waited until you moved to Fla. to get the new phone. Verizon agents are always very helpful and understanding...like the time
I got a new cell phone and had to call them to switch the number to the new phone. Great customer service...I would reccomend them to anyone...
Seb146 From United States of America, joined Nov 1999, 9914 posts, RR: 17 Reply 8, posted (10 years 8 months 3 weeks 5 days 3 hours ago) and read 646 times:
I don't understand why one person who just happens to represent a company does something bad and you are not mad at him but the company. But just because one person does not know to listen to the customer does not represent the whole of the company.
With my knowledge from working at Verizon Wireless, here is what I can help out with:
The reason for the wait to change addresses is because the bill needs to come out before anything can happen. The bill validates the account.
The plan that the salesperson put you on may be a plan that is good for roaming in California or roaming in the West but not nationwide. As far as that goes, any good rep at *should* be able to make adjustments.
The only problem I have with Verizon is here in the Northwest, I go into roam when I leave the Willamette Valley or the Puget Sound.
Illini_152 From United States of America, joined Jan 2001, 1000 posts, RR: 2 Reply 13, posted (10 years 8 months 3 weeks 2 days 16 hours ago) and read 587 times:
I too will warn everyone to avoid Verizon. They tried to screw me out of close to $500 on a series of bills.
Make a long story short, I signed up for a 600 minute plan, 300 anytime, 300 night and weekend. What they didn't tell me was that the night and weekend minutes were only good for 6 months, IE- after 6 months, I only had 300 anytime.
To make it better, I never recieved a bill after my 5th month of service, so I called numerous times, to request my statement, and just paid what I had been paying a month. You guessed what happended next; without getting the bill, I had no idea that my plan changed, and I blew right over my minute plan. I was still calling once a week to get a detailed statement, as all they had on their website at the time was balence due.
I kept paying my $46 a month, waiting for my bill, after 3 months of this, I got a message from them saying I was over $500 past due. After going round and round in circles with them, we had 2 positions; I wasn't giving them a dime until they sent me my bills from the past 4 months so I could see WHERE this $500 came from, and they weren't going to send me a bill until I paid up.
My phone got turned off (BIG problem, as all I used was my cell phone; no landline) After another LONG call to their customer service, they informed me that, oops, there was a "glitch in the system" thats why I hadn't gotten my bill(s), that I was supposed to get a notification when my 300 night and weekend mintues were removed from the plan, AND I was supposed to be automaticly upgraded to the new 300 anytime, 2700 night and weekend as soon as that happened. We're sorry, we've credited your account for the ammount you were over, you still owe the late fees though.
At this point I just wanted my phone back on, so I agreed to pay the late fees, then I was told that, because of my poor payment history, they would need a $300 deposit before they'd turn my phone back on, don't worry though, you'll get the deposit back after 2 years of prompt payments as a credit on the account, without interest. Oh yeah, and you won't get your old number back, and your phone is no longer supported for new service, so you need to buy a new one.
At this point, I told them to get bent, and went to Sprint, got a better plan, better phone, new number, but didn't need ANY deposit. I also had nationwide coverage now, and a detailed statement available ONLINE.
Happy contrails - I support B747Skipper and Jetguy
Adam84 From United States of America, joined Jul 1999, 1400 posts, RR: 2 Reply 15, posted (10 years 8 months 3 weeks 2 days 15 hours ago) and read 577 times:
I was clear with the rep who I bought the phone from. I said straight to his face I was getting the phone as I was moving across the country the next day and I wanted a Florida number once I got there and I wanted the same plan. He said no problem
The reason I am bashing the whole company is anytime I try to bring up all the issues I have had (I am trying to get out of the contract and go with another provider) they hang up in my face. I never get out of line, I just basically go over all the problems I have.
Their service plans are probably the best, but their selection of phones and customer service is the pits. I am planning on going with AT&T wireless as I have heard plenty of good things about their service.
LH423 From Canada, joined Jul 1999, 6501 posts, RR: 55 Reply 16, posted (10 years 8 months 3 weeks 2 days 14 hours ago) and read 574 times:
I've been very pleased with VoiceStream/T-Mobile, but like TNNH, every company is just out to make a buck, and often don't care how they do it, even if it means screwing us, the paying consumer, over a few times.
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