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It's Been Lovely, But I Have To Scream ...  
User currently offlineBarcode From Switzerland, joined Dec 2001, 678 posts, RR: 11
Posted (12 years 4 days 3 hours ago) and read 1446 times:

Yeah, I know I'll be back at Uni full time next year, but meanwhile I think I need to vent. Does anyone else here have a dull, dull job they dream of escaping? I would - in fact, the best thing about working for this company is the free coffee ..... no kidding.

See, I work on a technical support helpdesk, and to say we encounter stupid people on a daily basis is understating the matter ... it's just not funny to be asked where the " any " key is anymore, or why someone cannot connect to the internet if they have not bothered to plug their modem into the phone line ... it's not funny to have so called people with a " masters in computer science " telling you they know more than you, but they just need some *minor* assistance in working out how to set up their e mail ...

I think working the same job too long with the same people and the same things to do each day kills off the brain cells .... my IQ level has been lowered by about fifty points since I began working here I am sure ... ;-]

And I can't get another job right now as I'm taking some more A Levels in order to get my ass back into a decent uni .... so the job kinda fits around that ....

If anybody has any creative suggestions on how to deal with inept pc users ... then I would be grateful ... or suggestions on how to get my own back on a supervisor that tries to get us into trouble on a regular basis ... then please let this disgruntled office worker know ...

7 replies: All unread, jump to last
 
User currently offlineVictech From United States of America, joined Jun 2000, 546 posts, RR: 2
Reply 1, posted (12 years 4 days 3 hours ago) and read 1417 times:

Amen, Barcode! I'm a systems consultant--I get to deal with inept IT types. They're even worse than the users are...why? Because they act like they know what they're doing when they really don't know hotpluggable PCI from the regular kind (trust me...they've found out...after they brought down the Domain Controller--idiots). I guess the only reason I don't get mad is because I get paid anywhere between $65 and $80 an hour. If I got paid a heckuva lot less, even with guaranteed hours, I'd take up a career as a sound engineer...or even worse, a lighting tech!

User currently offlineSophiemaltese From United States of America, joined Feb 2001, 2064 posts, RR: 3
Reply 2, posted (12 years 4 days ago) and read 1369 times:

Well, I don't work in the same field as you do, but I do have a boring-as-hell job that I can't wait to get out of. Now I do have some very nice coworkers which is what makes it bearable, but sometimes I feel like I'm am simply going to go insane from sitting in a cubicle all day long staring at spreadsheets. All I can say is, I feel your pain. It's only a phase and it'll pass eventually.

User currently offlineBarcode From Switzerland, joined Dec 2001, 678 posts, RR: 11
Reply 3, posted (12 years 3 days 23 hours ago) and read 1356 times:

Yes. Co workers. Mine are nice and friendly as well which makes things a little more tolerable.

Repeat ... " it's only a phase ... nine more months 'til I'm outta here ... "


User currently offlineGotAirbus From Singapore, joined May 2001, 851 posts, RR: 1
Reply 4, posted (12 years 3 days 22 hours ago) and read 1333 times:


Barcode:

See, I work on a technical support helpdesk, and to say we encounter stupid people on a daily basis is understating the matter ... it's just not funny to be asked where the " any " key is anymore, or why someone cannot connect to the internet if they have not bothered to plug their modem into the phone line ... it's not funny to have so called people with a " masters in computer science " telling you they know more than you, but they just need some *minor* assistance in working out how to set up their e mail ...




I read this book as part of a college degree ("How To Manage The IT Helpdesk" by someone British) and it shows you the A to Zs on how to manage your subordinates (the helpdesk people) and even try to understand them.

This is so unlike your boss...

As for those you would label "ID 10 T s" (put those words together and you get...), give them the lowest priority and make them wait on the line while you focus on important people.

Then, after a loooooong talk with the important people and the idiot gets through, smile (in an evil way) and say, "May I Help You?"

(gotAirbus?)-(Got Commonality?)-(Have A Nice Flight!)



(gotAIRBUS?) - (Got Commonality?) - (Have A Nice Flight!)
User currently offlineAZO From United States of America, joined Jun 2002, 767 posts, RR: 1
Reply 5, posted (12 years 2 days 22 hours ago) and read 1269 times:

Want a cool job? Join the emergency medical services!

Its some tough training and you deal with some really gross stuff, but its fun! Too bad the pay sucks. But who else gets to drive with no traffic laws applying to you? Well, besides cops and firefighters.



Kalamazoozoozoozoozoozoozoo
User currently offlineAWspicious From , joined Dec 1969, posts, RR:
Reply 6, posted (12 years 2 days 13 hours ago) and read 1247 times:

Think of them all as children. Children who require particular detailed instructions to complete simple little tasks. Try to me cheerful - "Good morning, Bla Bla company, Louise speaking. Can I have your name, please?". Once you've established their name, in the same light diplomatic tone request their personal verifiable account information. Try to determine what is it they need - "Thank you, Ms. bla bla. And how can I help you, today?"
Try to lighten the conversation by mentioning things like the weather in their area, or, anything that seems pleasant. It will put them in a different mood and make your task easier. I know it works for me. I try to get a bit chatty with any customer service representative I may encounter for the simple fact it provides a refreshing break from the monotony of answering irate callers complaints. I sometimes catch them off guard because they never expect anyone to ask how are they doing.
I'm by no means what you may call "a people person", but, a c/s rep on the phone can either help me, or make my day even worse.... So, why not try to improve my odds. We all need to exhibit more patience with one another in this world. People ought not to make their problem someone else's. If a client calls in to your help-desk they should greet you with respect and courtesy. I'm sure you'll reciprocate the sentiment and perhaps you can both work together to solve the problem. Many of those callers know they're dumb... They just don't like being reminded of the fact.
Hope this helps :-]

AW


User currently offlinePROSA From United States of America, joined Oct 2001, 5644 posts, RR: 4
Reply 7, posted (12 years 2 days 12 hours ago) and read 1229 times:

During my winter break from college almost 25 years ago (Good God, has it been that long???), I spent three weeks in a ghastly boring job as a security guard in a parking garage. As the garage was located in a deteriorating downtown section of a tired old industrial city, it attracted relatively few patrons. I spent most of my shifts walking around the largely empty garage with nothing but echoes for company. Being it winter, moreover, it was always freezing cold within the concrete structure. Not once did I encounter a crime in progress, such as a vehicle break-in or an assault on a patron, which is just as well because I had been given no training whatsoever and wouldn't have had a clue how to act.


"Let me think about it" = the coward's way of saying "no"
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