Ilyushin96M From United States of America, joined Sep 1999, 2609 posts, RR: 12 Posted (11 years 10 months 3 weeks 2 days 19 hours ago) and read 1061 times:
I decided to run this by everyone on here and see what kind of feedback I get.
Last month, I was rear-ended while sitting at a stoplight in my 2001 Toyota RAV4. The woman who hit me agreed she would take care of the cost of repairs, so there's no problem in that department. The damage was not extensive, but the entire cargo door has to be replaced. I took the RAV to the body shop on Monday, October 21st, and was promised it would be ready by either Thursday or Friday. I've been driving a rental car since then.
I called the body shop Thursday, and they told me the cargo door had not come in, but they said they would call me Friday and let me know. Friday, there was no call, so I decided to check on it, and they told me the same thing - the door had not been delivered. I called every day last week, and the part STILL has not been delivered. The body shop is connected with the Toyota dealer, and the story is that the cargo door is on back order from the Toyota factory. The breakdown is with Toyota, to hear the body shop tell it - they promise the part, and don't deliver it.
Does anyone have any advice on this situation? There is currently no promise as to when the RAV will be ready, and the situation is getting really frustrating.
Ilyushin96M From United States of America, joined Sep 1999, 2609 posts, RR: 12
Reply 6, posted (11 years 10 months 3 weeks 2 days 15 hours ago) and read 1021 times:
I failed to mention the body shop is part of the complex at the Toyota dealer, so all the repairs are factory-authorised. And the parts SHOULD be being supplied by the factory, but aren't.
The rental IS being paid for by insurance, which is nice. I have dropped by the body shop to check on it, but received the same explanation in person as I got over the phone. I got to see my RAV being worked on, which gave me some confidence that they are doing what they can. But I don't understand the unavailability of a body panel like that.
LOT and BH...would it be too much to ask that you guys address the topic and not bring childish crap into this? Thanks!
BH346 From United States of America, joined Jan 2000, 3265 posts, RR: 14
Reply 8, posted (11 years 10 months 3 weeks 2 days 13 hours ago) and read 1009 times:
Sorry about that...
Do they make the parts in Japan or the USA? I believe Toyota assembles their cars in Kentucky, I dunno if that makes a difference. I'm guessing it's due to the port strike. Not really much you can do I guess if the shop is your Toyota dealer but wait. Since you've been waiting so long and the strike's over, I'm guessing your part will be coming soon.
Northwest Airlines - Some People Just Know How to Fly
DesertJets From United States of America, joined Feb 2000, 7780 posts, RR: 16
Reply 9, posted (11 years 10 months 3 weeks 2 days 12 hours ago) and read 1001 times:
Only Camrys, Avalons and Siennas are assembled in the Georgetown, KY plant. I believe the RAV4 is assembled in Japan. With the backlog of shipping orders from the dockworkers strike could significantly delay parts. It isn't exactly a piece that any Toyota dealer would stock in large numbers anyways.
Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
Redngold From United States of America, joined Mar 2000, 6907 posts, RR: 44
Reply 10, posted (11 years 10 months 3 weeks 1 day 13 hours ago) and read 986 times:
You can always call Toyota's main (800) customer service line and file a report with the company itself. The only thing is that your report will be available to anyone/any place checking your auto's history in the future (by getting a CarFax or something like that, your report will show up.)
Jimbobjoe From United States of America, joined Oct 2001, 657 posts, RR: 0
Reply 11, posted (11 years 10 months 3 weeks 11 hours ago) and read 969 times:
From what I've seen of body shops, yes, long waits are not that unusual. (My friend is a Saab auto body mechanic...and he'll take 6-8 weeks on a car depending on the damage. Now admittedly, he is a one man operation. Though, as I said, I think that's just how the world works.) I don't consider 3 weeks long at all.
PROSA From United States of America, joined Oct 2001, 5644 posts, RR: 4
Reply 12, posted (11 years 10 months 3 weeks 2 hours ago) and read 959 times:
One bit of advice to the original poster - it might not be a bad idea to complain to the insurance company that's paying for the work. After all, the company is paying out a considerable sum of money for the rental car, so they've got a strong incentive to get your vehicle repaired without delay. And the insurance company is almost certain to have a lot more clout with the repair shop that you do. They may well be able to twist the shop's arm a bit, so to speak, and get the part pronto.
"Let me think about it" = the coward's way of saying "no"