N79969 From , joined Dec 1969, posts, RR: Posted (10 years 3 months 1 week 3 days 14 hours ago) and read 713 times:
Those of you who have lived or visited Japan know that the country is renowned for its hospitality and excellent services. Though it is expensive, the quality of Japanese service is hard to beat. Despite this strength, Japan's hoteliers and airlines seem to cater to Japanese customers exclusively and have not effectively globalized. The world's premium hotel chains: Hyatt, Four Seasons, Sofitel and so on noticeably lack a Japanese presence.
Despite Japan's excellent geography as a gateway to Asia, Singapore, Korean, and other carriers seem to carry more transit traffic than do the Japanese airlines. It is really strange.
Do any of you have any ideas why Japan has failed to capitalize on this strength? I have a couple but I'd like to hear some others.
N79969 From , joined Dec 1969, posts, RR: Reply 1, posted (10 years 3 months 1 week 2 days 12 hours ago) and read 685 times:
Maybe I should have tried a different title. Anyway, my own theory is that Japan is so tradition-bound, that they hang onto some very inefficient practices that pervade through their service industry. For whatever reason, there is no cultural bias towards improvisation in the manufacturing sector.