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Consumer Report: Home Depot  
User currently offlineDLKAPA From , joined Dec 1969, posts, RR:
Posted (10 years 2 months 3 weeks 4 days 18 hours ago) and read 1098 times:

Today I was sent on a mission: I was to go to Home Depot, meet with one of the assistant store managers, and pick up some would that was to be donated to our high school theatre department.

I first arrived and asked for the store manager. The man at the service desk said that he was out on lunch, but would be back in just a few minutes. So I decided that our group would just wait until he got back.

About twenty minutes passed, and he still hadn't returned, so we asked again. This time there was a lady behind the counter, said that he had just left right before we got there and probably wouldn't be back for another twenty minutes.

So we decided again to wait. However, another manager walked by and we explained the situation, and then he came back and said that the person who we were looking for was sent to another store, and wouldn't be back for another two hours.

I was pissed as all I could be. This was supposed to be a charitable donation, and as yet they didn't have anything straight, and kept us waiting for almost an hour. Finally we just decided to return empty-handed.

Is it right that I was pissed or do these things happen on a normal basis?

DLKAPA

21 replies: All unread, jump to last
 
User currently offlineJAL777 From , joined Dec 1969, posts, RR:
Reply 1, posted (10 years 2 months 3 weeks 4 days 18 hours ago) and read 1095 times:

Why don't your write him a letter or leave him a message? Store managers... especially in large stores like that... are extremely busy people.

User currently offlineN6376m From , joined Dec 1969, posts, RR:
Reply 2, posted (10 years 2 months 3 weeks 4 days 17 hours ago) and read 1085 times:

That's surprising. I've typically found everyone at HomeDepot to be extremely helpful. I would follow JAL777 advice and write a letter to the manager.

-76M


User currently offlineQb001 From Canada, joined Apr 2000, 2053 posts, RR: 4
Reply 3, posted (10 years 2 months 3 weeks 4 days 17 hours ago) and read 1081 times:

The guy was to give you stuff. Give him a break. If you are to write him a letter, it should be nice and should very politely say something "I am sorry that we did not get to meet last Tuesday. I would like to schedule another meeting when that would suit you best, yada yada yada".

Remember, he's giving you stuff; you're not buying.

Don't act like a little, rotten, spoiled kid.



Never let the facts get in the way of a good theory.
User currently offlineJeffM From United States of America, joined May 2005, 3266 posts, RR: 52
Reply 4, posted (10 years 2 months 3 weeks 4 days 15 hours ago) and read 1063 times:

Pissed?

Here you are asking for a handout, and you get pissed because the guy went to lunch? (I eat lunch pretty much on a normal basis around noon each day.) Then God forbid he was needed elsewhere?

So tell us... did the world as we know it collapse because little Eric didn't get his would (LOL, you did mean wood?)? Is the Drama dept. going to make it through the night?

I doubt you had the foresight to call ahead and see what time it would be best to pick the stuff up did you?


User currently offlineRNOcommctr From United States of America, joined Jan 2001, 826 posts, RR: 3
Reply 5, posted (10 years 2 months 3 weeks 4 days 14 hours ago) and read 1057 times:

Hey guys, ease up a little on DLKAPA. Just because a business is doing something for charity doesn't relieve it of the responsibility of being professional and business-like. I don't blame him for being pissed. Maybe the store's management figured, "Well, it's just a bunch of teenagers." But guess what? Those kids will one day be in the market for tub enclosures and power saws. They should be professional with all their contacts, paying customers as well as high school students.


I'm sorry, ma'am, I don't work for the airline.
User currently offlineBlatantEcho From United States of America, joined Sep 2000, 1896 posts, RR: 1
Reply 6, posted (10 years 2 months 3 weeks 4 days 14 hours ago) and read 1051 times:

Home Depot has been losing ground to Lowes lately, and the higher ups know why.

Service.

They are actively trying to recruit ex-military (I'm not kidding) people to run their stores, they want more efficency and accountability, all with employee empowerment to help the customer get exactly what they need, be it products or just some advice/helpful tips.

It's a well documented problem area at Home Depot, and while they are being active about it, it is too soon to see if the measures taken will have a lasting impact as they need them too.

George



They're not handing trophies out today
User currently offlineJetChaser From Canada, joined Dec 2003, 187 posts, RR: 0
Reply 7, posted (10 years 2 months 3 weeks 4 days 14 hours ago) and read 1046 times:

I agree with RNOcommctr 100%. Not many Retailers look at it the right way anymore. Instead of it being treated as an inconvenience because there is no sales transaction or because they are "teenagers" they should be looking at it like this: Treat them professionally and exceed their expectations get them them what they came for and all of a sudden they are Customers for life that would never step foot in a Lowes.

DLKPA: the best thing you could do to get your point across is to shop elsewhere. If you got what you want/expected you would not have posted (I'm guessing) and nobody would know they gave good Customer service, do you wrong or let you down and you are going to tell thousands (alright maybe two dozen) they failed you.

JetChaser


User currently offlineL-188 From United States of America, joined Jul 1999, 29705 posts, RR: 59
Reply 8, posted (10 years 2 months 3 weeks 4 days 12 hours ago) and read 1035 times:

They are actively trying to recruit ex-military (I'm not kidding) people to run their stores,


Good, because Home Depot is one of the buisness that I have found online that can actually use my evental Global Logistics degree in!

Don't know if my aviation tech minor is going to be worth much to them  Laugh out loud


The only problem with that is that I would have to move to Atlanta.



OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
User currently offlineFDXmech From United States of America, joined Mar 2000, 3251 posts, RR: 35
Reply 9, posted (10 years 2 months 3 weeks 4 days 8 hours ago) and read 1024 times:

>>>Don't know if my aviation tech minor is going to be worth much to them<<<

You never know. Maybe they'll put you charge of the aviation grade spruce department. Smile




You're only as good as your last departure.
User currently offlineDLKAPA From , joined Dec 1969, posts, RR:
Reply 10, posted (10 years 2 months 3 weeks 3 days 17 hours ago) and read 994 times:

Thanks for the help, I called ahead to see if one of the contacts was there, they said she was, so I went in, only to find that they were in a training class all day. Someone else finally took the initiative to hook us up with the wood, so we got what we needed.

But next time I still believe that I will be hitting Lowes.

BTW Jeff, We didn't ask for it, they said that they would give it to us; and furthermore if we hadn't gotten the wood by today, It could have potentially set back opening night.

DLKAPA


User currently offlineJeffM From United States of America, joined May 2005, 3266 posts, RR: 52
Reply 11, posted (10 years 2 months 3 weeks 3 days 17 hours ago) and read 992 times:

Great, I'm sitting by the phone right now waiting for Home Depot to call me up and ask me if I can use some free lumber...

Thanks for the tip. Potential is a dangerous thing... right?


User currently offlineDLKAPA From , joined Dec 1969, posts, RR:
Reply 12, posted (10 years 2 months 3 weeks 3 days 17 hours ago) and read 987 times:

Jeff, buddy, learn the situation before ridiculing it.

We called them and asked them if we could maybe have a discount on the wood, with the school credid card ready to cover the rest of the charges. When they said "How about we make this a charitable donation and give it to you for free?" we then said "Yes, thank you, sounds good to us."

And took it. And how would you feel if you had a very important deadline to meet, and had to push it back because of shoddy customer service?

It sucks when people who say they will come through for you don't.

DLKAPA


User currently offlineJeffM From United States of America, joined May 2005, 3266 posts, RR: 52
Reply 13, posted (10 years 2 months 3 weeks 3 days 17 hours ago) and read 985 times:

Sounds like they did, but probably won't any more after you bad mouthed them for trying to help....

And for the record..."Bud.." at what point in this little story did you tell us all about the "situation"?


User currently offlineDLKAPA From , joined Dec 1969, posts, RR:
Reply 14, posted (10 years 2 months 3 weeks 3 days 17 hours ago) and read 981 times:

I didn't badmouth them, I thanked them kindly. Did you ever hear me badmouthing them to their face? The only place that I did badmouth them was here. On this forum.

DLKAPA


User currently offlineCaptaingomes From Canada, joined Feb 2001, 6413 posts, RR: 56
Reply 15, posted (10 years 2 months 3 weeks 3 days 17 hours ago) and read 981 times:

Jeez Jeff, give it a rest. DLKAPA should understand that given the fact it is a charitable donation, there is a bit of leeway with respect to the service to be expected. However, simple communication would have saved a lot of headache for him, eventhough he was getting something for free. The manager likely didn't mean it, everybody slips once in a while, but let's understand that DLKAPA's complaint is still legitimate.


"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
User currently offlineJeffM From United States of America, joined May 2005, 3266 posts, RR: 52
Reply 16, posted (10 years 2 months 3 weeks 3 days 16 hours ago) and read 975 times:

I understand that DLKAPA complains a lot.

..and let's hope for your sake they don't read this forum.


User currently offlineDLKAPA From , joined Dec 1969, posts, RR:
Reply 17, posted (10 years 2 months 3 weeks 3 days 16 hours ago) and read 972 times:

Jeff, just do us a big favor and spare your "I'm better than the rest of the world" criticisms. All they do is make your 40 year old butt look very young and very stupid. As you clearly have no intention of stating your opinion in the context of a conversation, but rather a cut-down, I think I speak for many people when I say Shut Your Pie Hole!


DLKAPA


User currently offlineKolobokman From Russia, joined Oct 2000, 1180 posts, RR: 7
Reply 18, posted (10 years 2 months 3 weeks 3 days 16 hours ago) and read 969 times:

Well, I worked on the floor for them for 11month.
All I can say they do what they can to please all the customers, but sometimes customer expectations are a little high )))

Manager was probably doing a store to store transfer to please another customer who would be pissed even more if his order wasn't ready on time.



I can neither confirm, nor deny above post
User currently offlineJ_hallgren From United States of America, joined Jun 2000, 1507 posts, RR: 0
Reply 19, posted (10 years 2 months 3 weeks 3 days 13 hours ago) and read 958 times:

If DLKAPA felt that it was that important, a simple phone call prior to going there should have helped...maybe would not have insured that manager was there, but helped...and i think this kid has something to learn...good things don't always come easy!


COBOL - Not a dead language yet!
User currently offlineJeffM From United States of America, joined May 2005, 3266 posts, RR: 52
Reply 20, posted (10 years 2 months 3 weeks 3 days 5 hours ago) and read 946 times:

Eric,
Thanks for the advice. Keep working with the drama kids.... There, that is an opinion for you.

LoL...


User currently offlineDLKAPA From , joined Dec 1969, posts, RR:
Reply 21, posted (10 years 2 months 3 weeks 2 days 16 hours ago) and read 921 times:

Thanks for the advice. Keep working with the drama kids... There, that is an opinion for you.

Technically, No. I see no opinion in the above. What I see is a statement of gratitude and then a piece of advice. But no opinions.

DLKAPA


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