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Cable Internet Problem  
User currently offlineFlyingbronco05 From United States of America, joined May 2002, 3840 posts, RR: 2
Posted (9 years 8 months 3 weeks 3 days 1 hour ago) and read 1695 times:

I got high speed internet (cable/broadband) installed in my apartment in late august 2004. I had no problems at all until october when my modem would drop the connection at random times. I called the cable company and they made a few visits out here to tell me nothing was wrong. November came and that's when I had the cable company out here 13 times in a month to fix the dropped connection problem. They have re-wired the apartment 3 times and the last time they were here, they finally told me it was my modem. Luckily, I was able to exchange it and get a new modem. I went from a D-Link to a Motorola. After switching to the motorola modem, the internet was fine for 3 days, then the day before I went home for winter break, it dropped 3 times. When I left, it was working. I got back on thursday and the modem wasn't working. I called the cable company and the guy said the modem dropped off line 62 times in a week period. More cable people are coming out on monday to "fix" it again. Does ANYBODY know what the hell could be happening?!?!

I know how to get the modem to work again, but that's not the point. The point is im pissed off about paying $30 for an internet that rarely works.  Angry

[Edited 2005-01-01 04:45:27]


Never Trust Your Fuel Gauge
31 replies: All unread, showing first 25:
 
User currently offlineNewark777 From United States of America, joined Dec 2004, 9348 posts, RR: 29
Reply 1, posted (9 years 8 months 3 weeks 3 days ago) and read 1680 times:

This happened to me with my cable internet, with the service dropping off at random times. We, too had a bunch of people come out, but no luck. Finally, though, someone took some kind of reading on the cable line coming in, and they said the signal strength was weak on the line leading into the modem, which was being shared by multiple TV's. They re-worked the wires, and now everything works fine, with no drop-offs since they fixed it.  Big thumbs up

Hope everything works out for you.  Smile

Harry



Why grab a Heine when you can grab a Busch?
User currently offlineFlyingbronco05 From United States of America, joined May 2002, 3840 posts, RR: 2
Reply 2, posted (9 years 8 months 3 weeks 3 days ago) and read 1676 times:

Yeah when the cable people come here, they take readings on all the wires and they are all fine. It is only a problem when no cable guy is here. Figures, huh?  Confused


Never Trust Your Fuel Gauge
User currently offlineWhiteHatter From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 8 months 3 weeks 2 days 23 hours ago) and read 1663 times:

Is your modem USB powered or does it have a separate power supply?

This has been a major problem with DSL modems in particular. Some computer boards just can't manage the power and occasionally the connection gets dropped


User currently offlineFlyingbronco05 From United States of America, joined May 2002, 3840 posts, RR: 2
Reply 4, posted (9 years 8 months 3 weeks 2 days 15 hours ago) and read 1644 times:

I don't have a DSL connection. My cable modem is plugged into my ethernet connection.


Never Trust Your Fuel Gauge
User currently offlineWhiteHatter From , joined Dec 1969, posts, RR:
Reply 5, posted (9 years 8 months 3 weeks 2 days 15 hours ago) and read 1641 times:

I never said you had DSL. I mentioned DSL as that's where the majority of these issues have shown up.

I was explaining one particular source of problems with broadband equipment in general, whether cable or DSL. If your modem isn't powered by the computer then it isn't that. It has been something which many engineers have failed to address and therefore haven't got to the source of the problem.

A change from a USB connection to Ethernet/external power solved it for many users.

Go and have a good read of http://www.broadbandreports.com as there will be many tips there which could help you.


User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 84
Reply 6, posted (9 years 8 months 3 weeks 2 days 14 hours ago) and read 1636 times:

Cable is a notoriously unreliable transport for data. The connection is very tenuous, and drops are pretty common.

I'd complain. A lot.

N


User currently offlineFlyingbronco05 From United States of America, joined May 2002, 3840 posts, RR: 2
Reply 7, posted (9 years 8 months 3 weeks 2 days 14 hours ago) and read 1631 times:

I call literally 4 times a week and for my december bill (for the problems in november) they were only authorized to give me $3 off my bill. There are no other cable companies where I am so im screwed. If it keeps occurring after monday, I'm gonna scream and demand free internet service or something like that. My gf has the same modem and lives across the hall and she hasn't lost her connection yet and I lose it a few times daily.


Never Trust Your Fuel Gauge
User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 84
Reply 8, posted (9 years 8 months 3 weeks 2 days 14 hours ago) and read 1629 times:

Where do you live, boss?

Denver, right?

N


User currently offlineFlyingbronco05 From United States of America, joined May 2002, 3840 posts, RR: 2
Reply 9, posted (9 years 8 months 3 weeks 2 days 13 hours ago) and read 1622 times:

If you mean me, then I live in Kalamazoo, MI


Never Trust Your Fuel Gauge
User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 84
Reply 10, posted (9 years 8 months 3 weeks 2 days 13 hours ago) and read 1617 times:

Bronco makes me think Denver.

You can't get DSL where you live?

Kalamazoo is a fairly urban area. Who is your cable provider?

N


User currently offlineQuebecair727 From Canada, joined Apr 2001, 328 posts, RR: 0
Reply 11, posted (9 years 8 months 3 weeks 2 days 13 hours ago) and read 1613 times:

I experienced the same thing last summer. The problem was the exterior cable running from the big splitter box on the street right to my home. Actually, all those cables were damaged by squirrels. For some reason, squirrels love to chew the cables. The result is that the shield inside the cable gets cut making the center copper wire vulnurable to interference.

The cable company sent a full team to change all the wires running from the street box to all houses in the neigbourhood. Since then, no more problem.


User currently offlineFlyingbronco05 From United States of America, joined May 2002, 3840 posts, RR: 2
Reply 12, posted (9 years 8 months 3 weeks 2 days 8 hours ago) and read 1601 times:

We have Charter Communications.

We can get SBC Yahoo! DSL, but it's actually more money with the phone line and internet service.



Never Trust Your Fuel Gauge
User currently offlineNwajetset From United States of America, joined Nov 2004, 139 posts, RR: 3
Reply 13, posted (9 years 8 months 3 weeks 2 days 1 hour ago) and read 1577 times:

I'm in Michigan too, this happens at least daily. When it does, I pull the power plug out from the back of the modem, wait a minute or two, and reconnect it. The modem resets itself and it almost always works on the first try. Make sure all lights on modem are lit. This is how you know it's back online. If this doesn't work, disconnect/unscrew the cable itself and do the same. I have never had this not work within 2 tries. Good Luck!

User currently offlineCaptoveur From , joined Dec 1969, posts, RR:
Reply 14, posted (9 years 8 months 3 weeks 2 days ago) and read 1573 times:

I had the EXACT same problem a few months ago. I even went through a few cable guys coming out and looking at the problem and got a new modem, through all this the problem persisted.

Finally, I had a competent cable guy come out, he did some poking around outside and found one of the outside wires had been badly abused and had the conductor broken. He replaced the wire, the internet started working again and the picture on the TV got a thousand times better (but it is still shitty, because it is cable).

If they piss you off enough get a DSL with the phone company and get satellite TV, that is what my parents did and the DSL is every bit as good as my cable.


User currently offlineFlyingbronco05 From United States of America, joined May 2002, 3840 posts, RR: 2
Reply 15, posted (9 years 8 months 3 weeks 1 day 15 hours ago) and read 1558 times:

When it does, I pull the power plug out from the back of the modem, wait a minute or two, and reconnect it. The modem resets itself and it almost always works on the first try. Make sure all lights on modem are lit. This is how you know it's back online. If this doesn't work, disconnect/unscrew the cable itself and do the same.

Reseting the modem does NOTHING. I have to unplug the modem, then go into the living room and unscrew all the cables coming from the cable jack, screw them back in, then plug my modem in.



Never Trust Your Fuel Gauge
User currently offlineAir2gxs From , joined Dec 1969, posts, RR:
Reply 16, posted (9 years 8 months 3 weeks 1 day 13 hours ago) and read 1552 times:

I had the same problem. The cable guy checked the drop to the house and found that I was receiveing a low strength signal. He ran a new cable, with a thicker, heavy duty insulator. Haven't had the problem since.

As a note, when he checked at the modem, the signal was marginal. When he checked at the drop, he found it was way out of tolerance. Apparently the powered splitter/amp I have installed in the house raised the signal to a level which the modem could use occasionally.

When describing my problem to him, he asked if my digital cable was a problem. I mentioned to him that occasionally I could not get anything on the on-demand side of the digital system. He went right outside and tested the drop to the house. It was bad.


User currently offlineNwajetset From United States of America, joined Nov 2004, 139 posts, RR: 3
Reply 17, posted (9 years 8 months 3 weeks 22 hours ago) and read 1529 times:

Bronco,
Now don't get frustrated and yell sweetie, I'm just trying to help you. Do tell, why are you running all over the house plugging and unscrewing? There is a power outlet right in the back of your modem. no? I don't mean unplug it from the wall, pull it out of the back of the modem. Follow? One end is plugged into the wall, at the other end of this cord is ? Voila! There should be three (holes, outlets) on the backside of your modem. One is the cable port, one is for the power, and the other is for your USB connection. Instead of unscrewing your cable from the wall, do it there. And lastly, after rereading your post, you can have every cable guy in KZoo stop by, but your problem is the spiltter. I guarantee you need a direct cable line. When you split your line, is isn't powerful enough to pull an internet modem.


User currently offlineFlyingbronco05 From United States of America, joined May 2002, 3840 posts, RR: 2
Reply 18, posted (9 years 8 months 3 weeks 14 hours ago) and read 1515 times:

I have tried just unplugging the modem from the back, and that does not help. The ONLY thing that resets the modem is to unplug it from the wall then unscrew the cables from the living room.

I would like to think the Cable guys are smart enough to know its not the splitter. They test all the cables in here and my modem and they are all ok.

I still believe the problem is outside.

They should be here soon so I'll update you all.



Never Trust Your Fuel Gauge
User currently offlineYbacpa From United States of America, joined Feb 2001, 1108 posts, RR: 1
Reply 19, posted (9 years 8 months 3 weeks 14 hours ago) and read 1512 times:

Flyingbronco05,

This might sound a little odd, but does it seem to happen about the same time you have weather there, particularily wind or snow? It could be the line from your house to the telephone pole is stretching, weakening the signal. This is particularily a problem if your cable line is more than a few years old. Ultimately, the only fix is to replace the wire. I had this problem when I moved into my current house, and, even though the cable company told me what the problem was on the first visit, they insisted on adjusting the tension in the wire every few months. Finally they did just replace the whole run (it only took about 20 minutes to do... why they didn't just do that in the first place I'll never know); I haven't had a single problem since then.

Good luck,
-yb

PS- also check if you have branches or vines on the wire, or animals running across it.



SkyTeam: The alliance for third rate airlines finally getting their act together!
User currently offlineCaptoveur From , joined Dec 1969, posts, RR:
Reply 20, posted (9 years 8 months 3 weeks 11 hours ago) and read 1495 times:

Do you have gold plated connectors on your CATV wires?

If yes, get rid of them. The cable guys say they are a magnent for electronic noise and could account for some of your probable low signal problems. They attract more problems than you would expect. Also, get rid of push on connectors and go for screw on connectors, they reduce noise as well.


User currently offlineFlyingbronco05 From United States of America, joined May 2002, 3840 posts, RR: 2
Reply 21, posted (9 years 8 months 3 weeks 9 hours ago) and read 1489 times:

The cable guys came and discovered the problem. Seems the only wire they never "fixed" the last 3 times they replaced the cables was the one having the problems. Something was wrong with the connecter and it was touching other wires, basically grounding out the connection.

FB05



Never Trust Your Fuel Gauge
User currently offlineFlyingbronco05 From United States of America, joined May 2002, 3840 posts, RR: 2
Reply 22, posted (9 years 8 months 1 week 2 days 15 hours ago) and read 1462 times:

Hey I'm back. As you know from the post reply above, the company "fixed" my internet. It was perfect for exactly 6 days, then dropped off line 5 times in an hour on Wednesday and 19 times in a 24 hour period. I called them and they came out yesterday (Friday) and "fixed" it again. Well this morning when I woke up, my internet was down again! Angry

So lets recap:

They have re-wired our apartment 4 times now.
Replaced all the splitters 3 times.
Replaced 4 cable connectors 3 times (all different ones)
Replaced the wall jack.
3 modems have been involved.

HELP! I'm sick of this! What can I do?!  Angry

[Edited 2005-01-15 14:53:59]


Never Trust Your Fuel Gauge
User currently offlineAir2gxs From , joined Dec 1969, posts, RR:
Reply 23, posted (9 years 8 months 1 week 2 days 15 hours ago) and read 1458 times:

They need to look at the drop (feed to the apartment building).

User currently offlineFlyingbronco05 From United States of America, joined May 2002, 3840 posts, RR: 2
Reply 24, posted (9 years 8 months 1 week 2 days 15 hours ago) and read 1457 times:

I keep asking if it's something from the outside and they always say their numbers are ok. This is really pissing me off  Angry


Can anybody here read modem logs?

[Edited 2005-01-15 15:01:40]


Never Trust Your Fuel Gauge
25 Post contains links Yokohama1970 : You have seen the Overhead or Underground Coaxial Drop Cable replaced? You have seen the Splitter, all fittings & "house-wrap" Coaxial Cable replaced?
26 Post contains links Yokohama1970 : One more helpful link: http://computer.howstuffworks.com/cable-modem.htm
27 Flyingbronco05 : Yokohama1970 I have a loop through. I have seen the cables in the apartment, along with the jack and splitters get replaced. I have never witnessed my
28 Post contains links Yokohama1970 : Is your apartment a large Multiple Dwelling Unit (Dozen + units), townhome/duplex or split-level large house? I am trying to determine where the cable
29 Air2gxs : Do this (warning: may be illegal or against cable company rules): Buy a length of good quality cable. Start where the cable enters your apartment. Dis
30 Post contains images Flyingbronco05 : Yokohama1970 I'm an apartment complex. 8 apartments per building, and there are 6 buildings, not attached to each other. I am on the top floor. The ca
31 Post contains links Yokohama1970 : Sorry about that! I got carried away. I would copy/paste your 5100 Modem Log & e-mail it to Charter Tech-Support. Follow up the e-mail with a phone ca
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