Flyf15 From , joined Dec 1969, posts, RR: Posted (11 years 2 months 2 weeks 1 day ago) and read 1411 times:
Hey guys, wondering if any of you can help me out with this.
I have a DSL modem connected to a router, which is then connected to 2 computers. Perioidically (every 15-60 minutes) and without warning, the internet stops working on both computers and stops working for anywhere from 15 seconds to 5 minutes. It then begins working again like nothing happened.
Anybody have any idea why this is happening and what I can do about it?
Both computers are using Windows XP SP2 and the DSL is through MSN...if that makes any difference.
Saxdiva From United States of America, joined Jun 2004, 2384 posts, RR: 36
Reply 1, posted (11 years 2 months 2 weeks 23 hours ago) and read 1399 times:
You could run a virus checker on both systems just to be sure, but I'd lay odds this problem is with your DSL provider. Since you've got MSN, you'd do best to place a call to them, but be prepared that it could be a frustrating experience. Since DSL is provided over telephone lines (which are owned by your local telecom company here in the U.S.), that means the company who has the most power to do anything about the problem also has little motivation to help you. I'm lucky in that my service is--by lucky accident, I think--very good. My parents' DSL service really sucks, and switching providers has done nothing to help since it's over the same lines regardless of who gets the monthly payment.
One thing you CAN threaten, though, is to take your internet business to your cable provider. In some areas, they turn out to be a great alternative.
Hawaiian717 From United States of America, joined May 1999, 3241 posts, RR: 6
Reply 3, posted (11 years 2 months 2 weeks 19 hours ago) and read 1386 times:
Contacting MSN probably won't be too helpful. They don't actually provide DSL service, instead some of the telephone companies contract with them to provide content and cobrand the service. I know both Qwest and Verizon do, and SBC has a similar agreement with Yahoo. Since this sounds like a technical problem with your line, I'd look to contacting the phone company first.