747-600X From United States of America, joined Jan 2000, 2829 posts, RR: 13 Posted (11 years 3 months 3 days 5 hours ago) and read 1664 times:
So... in order to get HELP with a Microsoft Office product, you have to go through this asinine, backward, and useless search, which turns up nothing. If you click "Still Can't Find it" you end up at a page where you are allowed to contact them, but only for $35 via email and something like $240 for phone calls. What on Earth kind of business plan is that?! Why would they charge such absurd rates to assist their customers? I mean, all I want to be able to do is write them an email asking a very simple question and get a very simple answer... I cannot understand the logic behind making the process so costly and bizarre.
The question, by the way, is this:
How do I change the grid settings in PowerPoint 2000? Now, how complicated can this be??? I have '03 at home, but here at the office, they have 2000, and for the life of me, I cannot find a "grid" setting. ALL of the help provided (either by that damnable paper clip animation) or on Microsoft's website is simply wrong. It either identifies menus which don't exist or doesn't provide that sort of information at all. This is such a basic question that I cannot believe the difficulty I've had in finding it. I mean, why, when you do a serach for "grid settings" or just "grid" wouldn't the first thing to come up be: "Using grids" or some such???
PPGMD From United States of America, joined Sep 2001, 2453 posts, RR: 0
Reply 3, posted (11 years 3 months 3 days 3 hours ago) and read 1604 times:
Re: Why Microsoft support is so costly:
Because Microsoft isn't in the business of consumer support on their classic products (anything no marketed by Microsoft business solutions). They prefer that their partners support the products because they can provide better local support.
747-600X From United States of America, joined Jan 2000, 2829 posts, RR: 13
Reply 4, posted (11 years 3 months 2 days 17 hours ago) and read 1550 times:
What you said is what "help" said (I like the screenshots ), unfortunately, there's no such item on the View menu. I'm well aware of the ability to install various options and features when setting up Office, but do you mean to tell me that the grid is optional?!!