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McDonalds: Outsourcing Drivethrough?  
User currently offlineFunflyer From United States of America, joined Aug 2003, 866 posts, RR: 0
Posted (9 years 1 month 1 week 1 day 11 hours ago) and read 1088 times:

http://www.msnbc.msn.com/id/6890092/

Micky'Ds is actually outsourcing ordering at the drive through. So I order a number 1 to some guy in India and then he transmitted my order to the micky'ds im at.



STUPID


Who cares about status?
13 replies: All unread, jump to last
 
User currently offlineSlamClick From United States of America, joined Nov 2003, 10062 posts, RR: 68
Reply 1, posted (9 years 1 month 1 week 1 day 11 hours ago) and read 1078 times:

Fair enough.

Guess I can outsource my burger shopping to BK or Wendys.



Happiness is not seeing another trite Ste. Maarten photo all week long.
User currently offlineAdam From United States of America, joined Jan 2005, 465 posts, RR: 0
Reply 2, posted (9 years 1 month 1 week 1 day 11 hours ago) and read 1062 times:

They are not outsourcing to India funflyer. They are outsourcing to North Dakota.


Texas: You'll come for the Alamo, You'll stay because you were wrongfully executed. - Conan O'Brian State Quarters
User currently offlineFunflyer From United States of America, joined Aug 2003, 866 posts, RR: 0
Reply 3, posted (9 years 1 month 1 week 1 day 11 hours ago) and read 1056 times:

Quoting Adam (Reply 2):
They are not outsourcing to India funflyer. They are outsourcing to North Dakota.

Sorry I should of been more specific. I heard on CNN that they were going to India, this is the only article I could find about the subject, and it is going to N.D



Who cares about status?
User currently offlineMatt D From United States of America, joined Nov 1999, 9502 posts, RR: 48
Reply 4, posted (9 years 1 month 1 week 1 day 9 hours ago) and read 980 times:

Maybe Mickey D's is finally waking up. As logistically absurd as this proposal is, maybe it will finally be a wake up call to all those who think that a minimum wage job merits minimalist attitude and effort.

I'm sick and tired of these punks who don't pay attention, could care less, and don't seem to be able to think past today-that a minumum wage job is only supposed to be a temporary stepping stone to building job experience and not a lifelong career.

I support Mickey D's 100% on this.


User currently offlineCatatonic From United Kingdom, joined Mar 2004, 1155 posts, RR: 3
Reply 5, posted (9 years 1 month 1 week 1 day 9 hours ago) and read 971 times:

This is such a stupid move. Could you imagine, we have enough of problems getting our orders understood talking to a post, imagine what its going to be like being routed to india?


Equally Cursed and Blessed.
User currently offlineN5176Y From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 1 month 1 week 1 day 9 hours ago) and read 970 times:

Quoting Catatonic (Reply 5):
This is such a stupid move. Could you imagine, we have enough of problems getting our orders understood talking to a post, imagine what its going to be like being routed to india?

Does anyone even bother to READ the articles anymore?


User currently offlineCatatonic From United Kingdom, joined Mar 2004, 1155 posts, RR: 3
Reply 7, posted (9 years 1 month 1 week 1 day 9 hours ago) and read 969 times:

Quoting N5176Y (Reply 6):
Does anyone even bother to READ the articles anymore?

I only said can you imagine!! i didnt say it was!



Equally Cursed and Blessed.
User currently offlineN5176Y From , joined Dec 1969, posts, RR:
Reply 8, posted (9 years 1 month 1 week 1 day 9 hours ago) and read 967 times:

That wasn't just for you.

User currently offlineAloges From Germany, joined Jan 2006, 8617 posts, RR: 43
Reply 9, posted (9 years 1 month 1 week 1 day 9 hours ago) and read 960 times:

I couldn't care less about McD's. The only time I eat that junk is when I feel hungry after having drunk a few on a night out and no one else near the tramway stop is open. That's the time when the €1 cheeseburger comes in handy.


Walk together, talk together all ye peoples of the earth. Then, and only then, shall ye have peace.
User currently offlineSSTjumbo From , joined Dec 1969, posts, RR:
Reply 10, posted (9 years 1 month 1 week 1 day 9 hours ago) and read 958 times:

I have to ask how many people have actually studied business and finance. There's people willing to work the jobs of people getting paid $7.25 an hour at a wage of $5.15, and what is McDonald's going to do in order to cut losses? Business ain't a nice, cozy fluffy-soft world where everybody wants to be your friend; everybody's out to survive, and only the fittest are going to live. I don't know the cost of transmitting the order from Oregon to N.D., but if it's cost effective, that's the route McDonald's should go in my opinion.

[Edited 2005-03-12 18:54:35]

User currently offlineSrbmod From , joined Dec 1969, posts, RR:
Reply 11, posted (9 years 1 month 1 week 1 day 8 hours ago) and read 939 times:

The main reasoning behind this experiment (There are no plans to roll it out nationwide yet) is so that the employees at the store level can focus on the orders so that there are less screwed up orders.

User currently offlineUAL747 From , joined Dec 1969, posts, RR:
Reply 12, posted (9 years 1 month 1 week 1 day 3 hours ago) and read 863 times:

This is actually a brilliant economic strategy. Because of the increase in thechnology, it's effectiveness, and lowering costs, it's easy for McDonald's to make this happen. My family does the same thing with their own business, though not quite up to the scale the McDonalds operation is.

Why pay someone 7.25 an hour when you can get the labor for 2 dollars less? The only thing I question is the expense of doing this type of routing, but obviously the benefits outweigh the costs, otherwise I doubt McDonalds would do it. BRILLIANT!

UAL


User currently offlineN801NW From United States of America, joined Jul 2004, 744 posts, RR: 1
Reply 13, posted (9 years 1 month 1 week 1 day 2 hours ago) and read 851 times:

An independent franchisee started doing this a year or so ago. However, their version only works on one point-of-sale terminal program, so McD would have to do their own version. The people at the call center were paid slightly more per hour than the store based workers.

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