Sovietjet From Bulgaria, joined Mar 2003, 2662 posts, RR: 16 Posted (10 years 15 hours ago) and read 2156 times:
Anyone here worked at Best Buy or is working there now? I work in home theater and I like the job, you know it's not boring, not very exhausting, and you need some knowledge so most people I work with are pretty fun guys to talk to plus my manager is super laid-back. Anyone wanna share their experiences?
AeroWesty From United States of America, joined Oct 2004, 20822 posts, RR: 62
Reply 1, posted (10 years 14 hours ago) and read 2139 times:
I don't work there, but I have to say that of all the electronics superstores, I like Best Buy the best since they've got relatively hassle-free rebates (that actually come back with a check in the mail), and the salespeople aren't on commission.
Every time I've called to see if a sale item was in stock, if it was, they'd hold one for me at the counter, and if not, they'd search the local stores for where one was to have it held for me, even if it was the last one.
When I'm ready to replace my big-screen TV, that's where I'll be headed, based upon how they've sold me lower-ticket items that they've probably not made much money on.
CORULEZ05 From , joined Dec 1969, posts, RR:
Reply 2, posted (10 years 14 hours ago) and read 2136 times:
I don't work there but I think their sales people do a great job. I feel less pressured to buy things at Best Buy. Anytime I go to the local circuit city, its like everything they want to show me is the most expensive of whatever item I am looking for. I think its because they see me and the must say a "rip me off please" sign or something. At Best Buy, the guys are much cooler and laid back and are there to help. Not to mention that the majority are great eye candy...
SLC1 From , joined Dec 1969, posts, RR:
Reply 3, posted (10 years 14 hours ago) and read 2117 times:
When I stepped into a Best Buy for the first time a year or two ago a few weeks after the opening of the Murray, UT store about 5 blocks from where I live. It was funny how they were telling you what a "hassle-free" environment there was at Best Buy because they weren't paid on commission, all the while you can't walk three steps without them telling you that they're not on commission. It was like they came up and yelled at you "HEY!!!! I'm not on commission."
Seriously, though, I've found Best Buy to be a good place to go, though sometimes a bit on the pricey side for things like DVDs.
AirWillie6475 From United States of America, joined Jan 2005, 2448 posts, RR: 1
Reply 4, posted (10 years 13 hours ago) and read 2100 times:
I like the atmosphere but Best Buy is on the expensive side so I never buy stuff there but I go there often. I tried to buy a laptop there a few years ago. They didn't have it on-stock and did a terrible job of helping me with the future order so since then I haven't really bought anything there. The best electronic store is frys, I notice that frys has genraly older sales people so they are nice to talk to if I have questions.
Thomasphoto60 From United States of America, joined Jan 2000, 4101 posts, RR: 25
Reply 5, posted (10 years 12 hours ago) and read 2080 times:
I like Best Buy, shop there frequently. Unlike their competition at 'Circusshi**y' which pushes you towards the high $$$ items (I am not certain but I believe they work off commissions) CTA (Switzerland)">BB's staff seems to be some more knowledgeable, helpful and less pushy. I also like the layout of most CTA (Switzerland)">BB stores (not all, however) as the seem to have more illumination and a less crampy feel to them.
LOT767-300ER From , joined Dec 1969, posts, RR:
Reply 6, posted (10 years 12 hours ago) and read 2072 times:
Quoting Thomasphoto60 (Reply 5): I like Best Buy, shop there frequently. Unlike their competition at 'Circusshi**y' which pushes you towards the high $$$ items (I am not certain but I believe they work off commissions)
I work at CircuitCity, and I used to work at BestBuy. Why? Theres a few reasons, but perhaps its only at locations in NW Suburbs of Chicago.
CircuitCity isnt on comission, hasnt been for 2 years now. I sell computers, and I dont see anyone pushing for higher items (Since its not on comission we dont really care that much)
Theres alot of problems with Bestbuy when i worked there that pissed me off. #1 thing is people dont know what the hell they are doing, followed by a #2 pet peeve of not being able to clock in/out late/early. #3 being the god damn security in that store makes me think im walking into a store in Poland with security guys everywhere...annoying as hell..even as an employee.
CircuitCity just like BestBuy do pricematch, 110% of the difference of the competitor price, so I do not see what you guys are complaining about. Ive also found that its easier for customers to knock down prices on high priced items at CCity than BestBuy.
Quoting Thomasphoto60 (Reply 5): CTA (Switzerland)">BB's staff seems to be some more knowledgeable, helpful and less pushy.
Give me a break man, I used to fix computers/sell them at BestBuy and its a bunch of @_*$)@. Best place to go if it wasnt for the fees is CompUSA.
I might add it probably depends on where you live, I speculate that its different from city to city.
Chugach From United States of America, joined Dec 2004, 1041 posts, RR: 2
Reply 8, posted (10 years 11 hours ago) and read 2052 times:
I like the Best Buy in Anchorage--never had any problems. I bought a new stereo for my truck last summer at a Circuit City in Portland and wasn't pressured at all. The guy gave me about five recommendations, and he said the best one was not the most expensive one--and he was right!
Quoting LOT767-300ER (Reply 6): Ive also found that its easier for customers to knock down prices on high priced items at CCity than BestBuy.
I also have to agree with this. I was picking up a floor model DVD/VCR that had already been a little discounted, as I was paying full retail (willingly) for a more expensive item (27" TV). I advd able to get a several more bucks off the DVD/VCR's price, and they were very friendly about it.
I thought both places have commision based on extended warranties though, Please correct if this is wrong.
Clrd2go From United States of America, joined Feb 2003, 1000 posts, RR: 0
Reply 13, posted (10 years 9 hours ago) and read 2012 times:
I buy a lot of stuff (CDs, DVDs, etc) at Best Buy..but..if I'm buying some serious
electronic stuff (car stereos, tvs, etc) I prefer Circuit City. I've found that of the 2, the sales people at CC are more knowledgeable and helpful.
LTBEWR From United States of America, joined Jan 2004, 13392 posts, RR: 16
Reply 14, posted (10 years 9 hours ago) and read 2002 times:
I have and shop at both BestBuy and Circuit City, but go to other places such as Office Depot, Staples, CompUSA for retail store computer related items. I usually look at B-B & C-C usually on price, especially when ad sales items. Most B-B's are bigger than C-C's, B-B offers heavy appliances while C-C dropped them a few years ago, but sometimes the stores in your area may vary so one may be better than the other in your area.
As to the 110% price guarntee at C-C, about 3 1/2 years ago I bought a new 27" TV at CC, as was a model that would fit in my cabinet. The next week, I saw it was $30 cheaper, I brought in my receipt, and C-C gave the the difference + 10% credit on my master card account I used to purchase the set. Cannot complain about that!
SATX From United States of America, joined Apr 2005, 2840 posts, RR: 6
Reply 15, posted (10 years 4 hours ago) and read 1968 times:
Quoting SLC1 (Reply 3): It was like they came up and yelled at you "HEY!!!! I'm not on commission."
They are told to say that to everyone because Best Buy knows that for some people it convinces them to drop their guard, if even just a little bit. However, all that they're really saying is that Best Buy manages their sales force with 'all stick and no carrot.'
They only care about one thing... selling warranties and high-margin accessories. If you sell enough of them, as a percentage of your total sales, then you get to keep your job. Sell more than anybody else in your department and you just might get a small raise or some other minimal compensation.
In some cases, Best Buy employees are told to intentionally jinx the sale when a customer refuses to buy the warranty, such as telling them the specific model they want is not in stock or is suddenly reserved for someone else. Best Buy also has a terrible history of expecting its employees to work off the clock. Many a raise and advancement opportunity was reserved for those who were willing to repeatedly betray the customer's trust and give up basic worker's rights.
The return policy has slowly been getting more and more restricted as well. As a result, Best Buy's policies are beginning to reach parity with many discount websites. Thus, I usually just buy off the web and save on the purchase price. If I later decide I really don't want something I simply resell it. That way I lose less money than the restocking fee I would have paid to Best Buy or CompUSA.
If you do decide to shop at Best Buy, be sure to take a friend who knows something about what you're looking for and ask the salesman to please keep his or her distance.
Open Season on Consumer Protections is Just Around the Corner...
LOT767-300ER From , joined Dec 1969, posts, RR:
Reply 18, posted (9 years 12 months 3 days 7 hours ago) and read 1877 times:
Quoting USAFHummer (Reply 16): And here's a case of Circuit City screwing up (in Boulder, no less!)
Dumb woman, you should never walk into any store with that kind of data on your computer asking people to transfer/move it.
Quoting LTBEWR (Reply 14): As to the 110% price guarntee at C-C, about 3 1/2 years ago I bought a new 27" TV at CC, as was a model that would fit in my cabinet. The next week, I saw it was $30 cheaper, I brought in my receipt, and C-C gave the the difference + 10% credit on my master card account I used to purchase the set. Cannot complain about that!
Standard practice. We do this all the time, not only is this sweet because you get 110% but if you find it at a local competitor within 30 days cheaper than we also do 110% difference pricedown. However, not many people realise that Costco and Sams Club do not fit this because they are 'club' membership shops. Price matching doesnt even work with them.
Quoting TedTAce (Reply 11):
I agree with this wholeheartedly, esp when it comes to computers.. If your have your A+ it's a good place to cut your teeth, but for consurmers I wouldn't reccomend it at ALL! RTFM!!!
I love going into bestbuy and asking the guys ridiculous computer questions. One motherf'er decided it was a good idea to get a AMD64 gateway because XP is 64bit enabled, and then I asked him If I could play Doom 3 with the highest settings on a Toshiba S-series laptop with a 64mb integrated video card. I laughed in his face when the guy unbelievably said "Yea sure, you wont have any problems"
SATX From United States of America, joined Apr 2005, 2840 posts, RR: 6
Reply 19, posted (9 years 12 months 3 days 4 hours ago) and read 1852 times:
Quoting LOT767-300ER (Reply 18): I love going into bestbuy and asking the guys ridiculous computer questions. One motherf'er decided it was a good idea to get a AMD64 gateway because XP is 64bit enabled, and then I asked him If I could play Doom 3 with the highest settings on a Toshiba S-series laptop with a 64mb integrated video card. I laughed in his face when the guy unbelievably said "Yea sure, you wont have any problems"
You want to know why they would blurt such bullshit? In many cases it's because they don't even own a computer. In some cases they've never owned a computer, of any type. The only thing the average Best Buy 'associate' knows, is how to sell junk to naive consumers. Since you knew what you were talking about, the sales pitch was worthless. However, there are many folks who will come to a Best Buy associate and willingly and immediately profess to know nothing whatsoever about anything related to computers. Just one of those customers can make or break a salesman's entire day when personal ethics are checked at the door.
But you know what, as much as I like to support the average Joe, I just can't feel sorry for folks who ignore the fact that we live in a buyer beware society. With today's websites to help you out, there's really no reason you can't research and purchase the exact product you need without ever stepping one foot into the salesman's domain.
Open Season on Consumer Protections is Just Around the Corner...
Slider From United States of America, joined Feb 2004, 7021 posts, RR: 33
Reply 20, posted (9 years 12 months 2 days 17 hours ago) and read 1824 times:
As far as "big box" retailers, Best Buy is the 800 lb gorilla.
I like shopping there and have had good experiences. But if you trust the associates there, you're asking for trouble. The only ones I've found who know what the hell they're talking about are the car audio guys, usually because they're little Car Audio dorks. (However, I would not buy from them as a rule given their selection).
GalvanAir777 From United States of America, joined Apr 2005, 39 posts, RR: 0
Reply 21, posted (9 years 12 months 2 days 3 hours ago) and read 1783 times:
Quoting SATX (Reply 19): You want to know why they would blurt such bullshit? In many cases it's because they don't even own a computer. In some cases they've never owned a computer, of any type. The only thing the average Best Buy 'associate' knows, is how to sell junk to naive consumers. Since you knew what you were talking about, the sales pitch was worthless. However, there are many folks who will come to a Best Buy associate and willingly and immediately profess to know nothing whatsoever about anything related to computers. Just one of those customers can make or break a salesman's entire day when personal ethics are checked at the door.
Just who in the hell do you think you are? I worked my ass off at Best Buy for over 2 years, I made a good living and supported my needs and my families needs. Selling Computers, i worked hard and I wanted nothing more to help the people that came into my store. As a former best buy associate, i took pride in my job and the fact that i helped the people i came in contact with.
Sovietjet From Bulgaria, joined Mar 2003, 2662 posts, RR: 16
Reply 22, posted (9 years 12 months 1 day 17 hours ago) and read 1771 times:
LOL, I work in home theater, I know alot about the stuff but I'm still a little shy when it comes to specifics about speakers, receivers and plasmas mainly because I don't get the experience since all the "older" people take the sale from me because "they know more". Actually they know only a little bit more but are instead much better persuaders. An old grandma coming to buy a TV first sees the LCDs and decides to look at them. I talk to her and mention that "old style" TVs are still an alternative but then one of the other guys took over and sold her the LCD anyways when I know she didn't want it 100% and would probably spend $300 than $3000.
TriStarEnvy From United States of America, joined Jan 2004, 2265 posts, RR: 3
Reply 23, posted (9 years 12 months 1 day 17 hours ago) and read 1769 times:
Never been pleased with the place. Went to buy a new refrigerator. No body in that department. So I have them page some one. And I wait...and wait...and wait. I have them page again...nada. Find manager, tell him I'm not SHOPPING, I'm here to buy one, as ours just died. And nothing happens. And I start to get mad, and go ask the person who paged a sales man, to do it again. I get on cell phone, calling other non-Best Buy stores to see if there is a better deal. Finally, after 1/2 hour of paging a guy shows up. Had it not been the best price for what I needed, I'd have left. I said something to the manager about it, and it was pretty obvious he didn't give a f***.
Wife had same experience buying a nice camcorder. Guy takes forever to get to her...forever to go see if it's in stock, and then helps someone else. Then tells wife, "It's out of stock". Thankfully, she was up on her Zoloft, that day....
If you don't stand for SOMETHING, you'll fall for ANYTHING.
ORDflyer From United States of America, joined Aug 2004, 511 posts, RR: 0
Reply 24, posted (9 years 12 months 1 day 16 hours ago) and read 1766 times:
I don't have anything in particular against Best Buy except that their checkout lines always seem to last forever. I don't really have any experiences with their salesmen because usually we'll have the product in mind that we want to buy before we go to the store, so we skip the sales pitches and get the product that we had previously researched and decided on.
Now as for their competition, Fry's absolutely blows them out of the water (if you're lucky enough to live near one you know what I mean )
: No, its not even that. I know almost all of these young guys have computers, they just dont know crock about them. You supported a family on a non-co
26 EA CO AS
: Ok, here's the thing - Best Buy, like any retailer, has good people and bad people. The good ones at Best Buy are EXCELLENT. Unfortunately, they're fe
: maybe no pressure on the sales floor, but when you are at the register they always try to get you to sign up for the "Free" issues of some magazines t
: Ok, sorry to bring this thread back up, but I just had a hellacious experience at Best Buy, and felt that this is a good thread to post it in.. I was
: I work at circuit city, and i like it. Its good for supporting my photography habit as i get a nice discount on everything. We arent on commission and
: Hmm. Few things to consider here: You'd be hard-pressed to convince me that most salesmen at Best Buy or ANY retailer are just full of malicious inten
: one other thing... you can have a good sales person in a circuit city in XYZ town and a crappy guy or girl in another town. I found Near my Uncle's ho
: Same here. Same here, initially. Same here, initially. Whatever. You have no idea who you're talking to. Selling junk at Best Buy was a real eye-open
: Oh yea? You guys running screen 14 competitions over there? You know when the new system is coming online? DPS Is pretty damn archaic but it does the
: I too worked at a Circuit City last summer. As far as I am concerned, your enjoyment of the job depends 100% on your managers. I had cool managers who
: AFAIK I havent heard of any CCity paying 6.50...I know that Merchandising and CS starts at 7.50