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Anyone Else Having Earthlink DSL Problems?  
User currently offlineEIPremier From United States of America, joined Sep 2000, 1550 posts, RR: 1
Posted (14 years 10 months 2 weeks 5 days 2 hours ago) and read 2857 times:

Is anyone else out there totally frustrated with Earthlink?

We use Dearthlink as our DSL provider, and lately, the reliability has just been terrible. Usually, there is no problem logging-in, so it would appear that the problem is not with Covad, our CLEC, but with Earthlink itself.

Basically, the response time has generally been terrible...frequently much slower than with dial-up. For a while, there was a problem accessing local websites because the first three digits of their IP address' were the same as ours, but that problem appears to be fixed.

But, still the Earthlink start page seems to be down for some period of almost every day, and tech support leaves me/my father on hold for 30-60 minutes, only to tell us they have no idea what is going on.

Anyway, I'm just hoping our experience is an isolated one. And, the service has been going downhill for the past six months...it's not like this is the first time we've had these problems.

3 replies: All unread, jump to last
User currently offlineAerLingus From China, joined Mar 2000, 2371 posts, RR: 0
Reply 1, posted (14 years 10 months 2 weeks 5 days 2 hours ago) and read 2855 times:

Yeah...I have an Earthlink dial-up connection and, while in the past it has usually been pretty good, lately I have been getting knocked offline.

Get your patchouli stink outta my store!
User currently offlineBlink182 From United States of America, joined Oct 1999, 5499 posts, RR: 14
Reply 2, posted (14 years 10 months 2 weeks 4 days 17 hours ago) and read 2847 times:

Thats odd, I use Southwestern Bell dsl and it has been working fine. Maybe the Earthlink server is down.

Give me a break, I created this username when I was a kid...
User currently offlineEIPremier From United States of America, joined Sep 2000, 1550 posts, RR: 1
Reply 3, posted (14 years 10 months 2 weeks 4 days 15 hours ago) and read 2846 times:

I'm really disappointed by the recent performance of Earthlink, as they have a reputation as being one of the more reliable ISPs. And, indeed, our DSL connection was still coming close to its advertised speed and reliability until a few months ago.

Earthlink doesn't seem to be any serious danger of folding, so I assume these troubles will pass. But, for the time being, the unreliable service and dishonest customer service agents make for a very frustrated user.

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