UTA_flyinghigh From Tunisia, joined Oct 2001, 6495 posts, RR: 52 Posted (7 years 9 months 3 weeks 3 days 16 hours ago) and read 1117 times:
Hello all,
I booked last week a hotel via http://www.opodo.fr, it says in the confirmation email that the charges would be 354.74 Euro :
Montant à régler à l'hôtel
354,74 EUR
Hilton **** réservé avec la carte
Type de carte de paiement : ****
Numéro de la carte de paiement: **** **** *** ****
Sous-total
354,74 EUR
Today I log on to my bank account.
WTF ? 27.08.05
419,09 EUR
HILTON
So what should I do ?
UTA
Fly to live, live to fly - Air France/KLM Flying Blue Platinum, BMI Diamond Club Gold, Emirates Skywards
AeroWesty From United States of America, joined Oct 2004, 19272 posts, RR: 63 Reply 4, posted (7 years 9 months 3 weeks 3 days 15 hours ago) and read 1084 times:
How many nights are you booked? Take a copy of your bank statement with you and demand an upgrade to a suite. It might be a cheap way to a nice upgrade.
(Or, you could just call the toll free number for Opodo and ask them to explain the difference in the charges. Failing that, I'm sure there's some draconian EU law that you can exploit for them overcharging your bank account.)
UTA_flyinghigh From Tunisia, joined Oct 2001, 6495 posts, RR: 52 Reply 5, posted (7 years 9 months 3 weeks 3 days 15 hours ago) and read 1076 times:
So far :
1) Emailed Opodo asking for clarification
2) Phoned up the bank who recredited my account pending investigation (sent them copy of the booking confirmation)
I'll keep you posted on the developments.
UTA
Fly to live, live to fly - Air France/KLM Flying Blue Platinum, BMI Diamond Club Gold, Emirates Skywards
RedDragon From United Kingdom, joined Jul 2004, 1135 posts, RR: 7 Reply 7, posted (7 years 9 months 3 weeks 3 days 15 hours ago) and read 1063 times:
Sounds a bit dodgy - hopefully they'll clear it up as a "clerical error" with a bit of chasing. (My parents had a fradulent transaction on their credit card when they booked a hotel in London, and found a second charge a couple of months later. After investigating it with the bank (the Nationwide), they received the following month's statement. Instead of crediting the dodgy amount, it had been debited a second time... d'oh!)
The other week I booked a load of hotels and flights for a family holiday in the last two weeks of September. My parents and I are driving around a few places in central Spain, with my siblings joining us for a long weekend - so I ended up having to book nine separate transactions, some in Euros and others in Sterling. I hope nothing goes wrong there...
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