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Being Ripped Off By A Website, What Should I Do?  
User currently offlineUTA_flyinghigh From Tunisia, joined Oct 2001, 6495 posts, RR: 50
Posted (9 years 2 months 4 weeks 1 day 22 hours ago) and read 1543 times:

Hello all,

I booked last week a hotel via http://www.opodo.fr, it says in the confirmation email that the charges would be 354.74 Euro :

Montant à régler à l'hôtel

354,74 EUR

Hilton **** réservé avec la carte
Type de carte de paiement : ****
Numéro de la carte de paiement: **** **** *** ****

Sous-total
354,74 EUR


Today I log on to my bank account.
WTF ?
27.08.05
419,09 EUR
HILTON


So what should I do ?

UTA  checkeredflag 


Fly to live, live to fly - Air France/KLM Flying Blue Platinum, BMI Diamond Club Gold, Emirates Skywards
7 replies: All unread, jump to last
 
User currently offlineQANTASforever From , joined Dec 1969, posts, RR:
Reply 1, posted (9 years 2 months 4 weeks 1 day 22 hours ago) and read 1536 times:

Quoting UTA_flyinghigh (Thread starter):
So what should I do ?

Call the company.

Call the bank.

QFF


User currently offlineAndreas From Germany, joined Oct 2001, 6104 posts, RR: 31
Reply 2, posted (9 years 2 months 4 weeks 1 day 22 hours ago) and read 1528 times:

Did you check that opodo price? Is it taxes/fees included or excluded?

Often enough I found hotel prices excluding taxes, fees, surcharges... in New York it could easily amount to 20%, which would explain 419 Euro.



I know it's only VfB but I like it!
User currently offlineUTA_flyinghigh From Tunisia, joined Oct 2001, 6495 posts, RR: 50
Reply 3, posted (9 years 2 months 4 weeks 1 day 22 hours ago) and read 1515 times:

Quoting Andreas (Reply 2):
Did you check that opodo price? Is it taxes/fees included or excluded?

The price quoted was all inclusive except extras purchased onsite.
354.74 was the amount I agreed to be debited from my account.

UTA  checkeredflag 



Fly to live, live to fly - Air France/KLM Flying Blue Platinum, BMI Diamond Club Gold, Emirates Skywards
User currently onlineAeroWesty From United States of America, joined Oct 2004, 20785 posts, RR: 62
Reply 4, posted (9 years 2 months 4 weeks 1 day 22 hours ago) and read 1510 times:

How many nights are you booked? Take a copy of your bank statement with you and demand an upgrade to a suite. It might be a cheap way to a nice upgrade.  Smile

(Or, you could just call the toll free number for Opodo and ask them to explain the difference in the charges. Failing that, I'm sure there's some draconian EU law that you can exploit for them overcharging your bank account.)



International Homo of Mystery
User currently offlineUTA_flyinghigh From Tunisia, joined Oct 2001, 6495 posts, RR: 50
Reply 5, posted (9 years 2 months 4 weeks 1 day 22 hours ago) and read 1502 times:

So far :

1) Emailed Opodo asking for clarification
2) Phoned up the bank who recredited my account pending investigation (sent them copy of the booking confirmation)

I'll keep you posted on the developments.

UTA  checkeredflag 



Fly to live, live to fly - Air France/KLM Flying Blue Platinum, BMI Diamond Club Gold, Emirates Skywards
User currently offlineIakobos From Belgium, joined Aug 2003, 3316 posts, RR: 34
Reply 6, posted (9 years 2 months 4 weeks 1 day 22 hours ago) and read 1492 times:

If it is about Abu Dhabi, it could be the taxes.

Was UTAette fully aware that she maried the French version of Mr Bean ?
(I mean, the tongue and all....just wondering...)


User currently offlineRedDragon From United Kingdom, joined Jul 2004, 1135 posts, RR: 6
Reply 7, posted (9 years 2 months 4 weeks 1 day 22 hours ago) and read 1489 times:

Sounds a bit dodgy - hopefully they'll clear it up as a "clerical error" with a bit of chasing. (My parents had a fradulent transaction on their credit card when they booked a hotel in London, and found a second charge a couple of months later. After investigating it with the bank (the Nationwide), they received the following month's statement. Instead of crediting the dodgy amount, it had been debited a second time... d'oh!)

The other week I booked a load of hotels and flights for a family holiday in the last two weeks of September. My parents and I are driving around a few places in central Spain, with my siblings joining us for a long weekend - so I ended up having to book nine separate transactions, some in Euros and others in Sterling. I hope nothing goes wrong there...

Rich  expressionless 


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