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Anyone With NTL Broadband?  
User currently offlineAlcregular From , joined Dec 1969, posts, RR:
Posted (8 years 9 months 6 days 22 hours ago) and read 1154 times:

I have my broadband with NTL and it's doing my head in. My connection seems to be slow lately and keep losing my connection. I'm fed up with them. Does anyone know if I can use any other ISP with an NTL phone line? I know this practically impossbile but dad won't change back to BT phone line and definately will not allow me to get my own phone line installed.

7 replies: All unread, jump to last
 
User currently offlineDemoose From Canada, joined Mar 2001, 1952 posts, RR: 23
Reply 1, posted (8 years 9 months 6 days 21 hours ago) and read 1151 times:

I had NTL broadband at my uni house last year. It was slow at times but never had too many problems really. Are you using a wireless router?

I'm not sure, but I seem to remember AOL offering ISP service via an NTL cable lines, in the area where I lived anyway.

Mark



Take a ride...fly across the sky
User currently offlineAlcregular From , joined Dec 1969, posts, RR:
Reply 2, posted (8 years 9 months 6 days 21 hours ago) and read 1149 times:

I'm old-fashioned, lol. I'm wired upto my modem unfortunately. Bloody plug isn't all that great either. Must get a new one soon.

User currently offlinePilot kaz From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 9 months 6 days 21 hours ago) and read 1147 times:

Im on NTL Broadband, Not had any problems in the past 3 years.

Give them a call...


User currently offline777236ER From , joined Dec 1969, posts, RR:
Reply 4, posted (8 years 9 months 6 days 21 hours ago) and read 1143 times:

Bear in mind that Telewest is NTL now, and that cable is vastly superior to ADSL, you don't have much choice but to stick with them  Sad

User currently offlineAlcregular From , joined Dec 1969, posts, RR:
Reply 5, posted (8 years 9 months 6 days 21 hours ago) and read 1137 times:

I think I will give their tech support a call 2moz, sods law though, as soon as I've typed this thread, my computer seems to be running as it should do.

User currently offlineFLYtoEGCC From United Kingdom, joined Feb 2004, 947 posts, RR: 2
Reply 6, posted (8 years 9 months 6 days 20 hours ago) and read 1127 times:

Quoting Pilot kaz (Reply 3):
Give them a call...

No, do NOT do that unless you want to spend an hour or so of utter stress and disbelief talking to a call centre half way across the world, speaking to some idiot who doesn't have a clue what you're saying, doesn't have a clue what he's on about either and has basically been shoved in front of a phone and given a flowchart of possible problems and solutions, most of which anyone with half a brain would already have tried (is the power cable plugged in? etc.)

NTL customer "service" is a disgrace. I had severe problems when I connected with them this time last year, and their call-centre staff were some of the most unhelpful, untrained and generally clueless I have ever had the misfortune to come across.

A better idea is to get on the internet when you can, and search through internet message boards and forums as to what your problem might be, then try and narrow it down. Once you've identified it, it should mean you don't have to spend as long wasting money on the phone to some moron.

Better still, cancel them. Then, INSIST you get a BT phoneline back and get an ADSL connection. We've just got Plusnet broadband and it's great - the customer service has been brilliant, and the connection has been just as good. And it only costs £14.99 a month.

On the subject of the connection, I found it to be absolutely great - when it worked. Which, to be fair, was most of the time.



Come fly with me, let's fly, let's fly away...
User currently offlineAlcregular From , joined Dec 1969, posts, RR:
Reply 7, posted (8 years 9 months 6 days 20 hours ago) and read 1126 times:

When I have rang them previously, I got through pretty quickly and spoke to someone within the UK (I think they have a cal centre in Wales or somewhere) and they were helpful. I find this is the only nice thing about NTL. Their cable service is diabolicle, but dad won't get in Sky. He flicks channels too much to change it anyway, so you can't really watch the TV (unless you call watching Quiz TV actually TV)

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