Swisskloten From , joined Dec 1969, posts, RR: Posted (8 years 1 month 1 week 1 day 10 hours ago) and read 1720 times:
Netflix finally did me in. They never lived up to their ads. The average waiting time was a whopping five days, nowhere near their claims of next-day arrivals. After visiting the local video rental store for the third time this month because Netflix took almost a week and a half to receive and send the next video, I called it quits. Sorry Netflix, but you suck ass. Anyone else have any Netflix stories to tell? Is there anything out there besides Netflix that is just as good?
BaylorAirBear From United States of America, joined Jan 2005, 2913 posts, RR: 51 Reply 5, posted (8 years 1 month 1 week 1 day 8 hours ago) and read 1645 times:
Mine are most always next day from HOU or AUS. What can screw up deliveries is the USPS, not Netflix. I am quite satisfied thus far. I also tried Blockbuster. What a joke. They made two mistakes on my very first deliveries. I never even received one of the movies.
Cactus739 From United States of America, joined Jan 2004, 2407 posts, RR: 33 Reply 8, posted (8 years 1 month 1 week 6 hours ago) and read 1489 times:
I've had Netflix for over a year and never a problem....love having one of their distribution centers in the same city... I had shipped out some dvd's to them on a Wednesday... they got them Thursday...and I had 3 new movies on Friday...
Xpat From United States of America, joined Nov 2004, 634 posts, RR: 0 Reply 9, posted (8 years 1 month 6 days 20 hours ago) and read 1433 times:
Funny this should come up. Some guy in California has brought a class action suit against Netflix for the very same reason the original poster is complaining about. You should have probably gotten an email from them stating the conditions and terms of the suit. Basically, in compensation they are offering to upgrade your service plan, free of charge, for one month i.e. if you have the 3 movies plan, you will now get 4 movies for a month at no extra charge. I also do find that I'm not getting my movies as quickly as I once did.
However, it still beats having to go to Blockbuster and never find what you really want to see. Call me lazy, I guess.
The only thing we have to fear is the sky falling on our heads. -Asterix
BaylorAirBear From United States of America, joined Jan 2005, 2913 posts, RR: 51 Reply 11, posted (8 years 1 month 6 days 18 hours ago) and read 1404 times:
One thing I remember reading *for sure* when I signed up is this:
New members are given shipping priority over existing members. If a movie is in high demand and/or low supply, the new guy will get it first. They also favor customers who keep only a few movies in their queuesesusseues, as opposed to my 90-100. But I've still never had a problem. That being said, it is quite possible, even probable, that you no longer receive dvd's as quickly as when you first subscribed.
p.s. What in the hell is the plural of queueueue? Ah shit! What's the singular, too?
AeroWesty From United States of America, joined Oct 2004, 20322 posts, RR: 64 Reply 12, posted (8 years 1 month 6 days 18 hours ago) and read 1396 times:
Quoting Xpat (Reply 9): Some guy in California has brought a class action suit against Netflix for the very same reason the original poster is complaining about.
I never got the e-mail, but was sent the link to the website by a friend since I definitely qualify as a former customer. I will use what is due me under the terms of the settlement agreement for a free month to give them another shot. I was very disappointed with them the first time around.
The main problems were getting the same exact damaged disc back in the mail (it became such a problem I first started keeping a record of what the damage was, then began holding onto the disc until a replacement arrived so I didn't get the same disc back), and it taking up to 10 days to receive less popular titles if they had to be shipped from the east coast to Oregon. I eventually upgraded to the 8-at-a-time plan near the end just so I would have DVDs on hand in viewable condition when I wanted to watch them.
I don't know if their replacement policies have changed, or if it was because I was serviced by a fairly new distribution center (where their only copy of the title was the one I returned), or if it was because I was ordering obscure titles or what. I've not had a Netflix membership for about 18 months, and their policies certainly may have changed in the meantime. I'm certainly open to giving them another go, especially with a free month.
I do recall all the problems I had with them in this regard because I began withholding returning the discs at the suggestion of Netflix customer service who asked me to return one example directly to them, and they credited me with a free month when they were able to verify my claim it was the same disc. Withholding return of the damaged disc triggered shipment from a different warehouse if there wasn't an alternate copy in stock at the distribution center nearest to me.
Itsjustme From United States of America, joined Apr 2004, 2765 posts, RR: 10 Reply 15, posted (8 years 1 month 6 days 12 hours ago) and read 1346 times:
I've never had it take less than 2 days (it's typically 3 days) to either have my returned DVDs credited or to receive newly ordered DVDs and I live less than 10 miles from their distribution center in Santa Ana CA. I suppose Netflix can blame it on the USPS but they should have taken that into consideration before they made the "next day service" statement.
Agreed, their level of service has dropped significantly since I joined over 2 years ago. So much so, that I am considering switching to Blockbuster. They give you two free in-store rentals each month with your membership.
Luv2fly From United States of America, joined May 2003, 12019 posts, RR: 50 Reply 16, posted (8 years 1 month 6 days 12 hours ago) and read 1339 times:
I also have noticed a slow down in them receiving the returned DVD's and them getting one out to me! Numerous times lately when I check the status in my queue it will show one returned and then the next one is not being shipped until the next day, why not ship the same day as it was received by them. I to am getting tired of the lag in receiving them, and like other I have a shipment center right here in CLE!