FlyerBoyEK From United States of America, joined Aug 2005, 72 posts, RR: 0 Posted (9 years 6 months 4 weeks 1 day 4 hours ago) and read 7059 times:
What sort of computer software do you see the CSRs constantly typing away at the airport with? I know UA uses a Graphical User Interface type program, and from watching Airline I believe WN uses a text-based system. Does anyone know the names of these programs and how exactly they work?
P.S. Did a search and couldn't find anything on this. As always, my apologies if this has been discussed before. I am a newbie on this forum :-P
All of the aforementioned ones are text-based systems and you need to learn certain commands to do something with them. However, in recenet years front-ends appeared to make them easier to use. Guide-Res for instance uses a combination of mouse and keyboard commands, and the latest generation is more graphical I guess.
As far as I understand the CRS are not an operating system but rather a software running on a system.
Beowulf From Singapore, joined Jul 2003, 737 posts, RR: 13
Reply 3, posted (9 years 6 months 4 weeks 12 hours ago) and read 6915 times:
Quoting FlyerBoyEK (Reply 2): I believe these systems are special -- I.E. checking in Pax, upgrades, baggage tags, frequent flyer miles.
I could be wrong however.
My question: are these systems used at the airports different than the standard GDS/CRS?
Maybe I misunderstood you or you didn't ask precisely enough . The systems for checking in PAX are propietary systems by airlines which are, however, shared among some airlines. There are graphical front ends for them and most are still text based. However, there is a link to the CRS in order to access the actual booking.
Soundsfishy From United States of America, joined Aug 2005, 27 posts, RR: 0
Reply 9, posted (9 years 6 months 2 weeks 5 days 6 hours ago) and read 6556 times:
Nick has it mostly right ... at this point, very few carriers are developing or maintaining their own proprietary systems. Most of the systems originated internally but have since been sold off (like American did with Sabre). Today, many carriers use components from several vendors to fulfill different parts of their operations (dispatch, checkin, maintenance, weight/balance, reaccommodation, inventory, revenue management, etc.).
Sabre, Amadeus, and Worldspan are all in this business as well as their traditional travel distribution business (via agents) and have developed easy (or at least easier) to use graphical front-ends, but there are a bunch of smaller providers that sell a suite of services as well as graphical front-ends to the legacy systems.
As DeltaGuy mentions, Delta still has a lot of internal development on Deltamatic (their platform) which shares infrastructure with Worldspan, IIRC. Northwest is fully hosted in Worldspan as well. American and US Airways are in Sabre, while Continental and America West are in Shares, and United is in Apollo.