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What Happens To Pre-booked Seats When A/c Changes?  
User currently offlineJafa39 From , joined Dec 1969, posts, RR:
Posted (8 years 4 months 3 weeks 3 days 1 hour ago) and read 2917 times:

I'm asking this because my rellies are coming over in Feb and had pre-booked seats on a 744R but now NZ1/2 is converting to 777's except at xmas.

The seating config is different on the 777 and they want to change seats to keep the whanau together...... how do most airlines handle this situation?

7 replies: All unread, jump to last
 
User currently offlineAC320tech From Canada, joined Jul 2006, 197 posts, RR: 1
Reply 1, posted (8 years 4 months 3 weeks 3 days 1 hour ago) and read 2911 times:

My best guess is that they will try to group people that booked togther, other than that I think it will be totally random. Correct me if im wrong.

User currently offlineSlamClick From United States of America, joined Nov 2003, 10062 posts, RR: 68
Reply 2, posted (8 years 4 months 3 weeks 3 days 1 hour ago) and read 2902 times:

Despite the administrator's promise of "airline management" expertise on this forum it's been my observation that it runs far more to the technical and operational side. I believe you'll get a prompt answer over in Civil Av. I'd recommend that you specify if you want your answer to be geared to a specific country.


Happiness is not seeing another trite Ste. Maarten photo all week long.
User currently offlineJafa39 From , joined Dec 1969, posts, RR:
Reply 3, posted (8 years 4 months 3 weeks 2 days 23 hours ago) and read 2885 times:

Quoting SlamClick (Reply 2):
I believe you'll get a prompt answer over in Civil Av. I'd recommend that you specify if you want your answer to be geared to a specific country.

Good theory but my Civ-Av posts always end up being moved to here and then the mods get all sniffy with me for being random  Smile

I phoned Air NZ and they are cool with it, they'll re-assign seats to the requested ones FOC.


User currently offlineMr AirNZ From New Zealand, joined Feb 2002, 878 posts, RR: 1
Reply 4, posted (8 years 4 months 3 weeks 2 days 18 hours ago) and read 2843 times:

Yep, calling the airline is the wise move. Most of the time they are more than happy to help. One thing to be aware of (with Air NZ at least), you don't book a specific seat more you request one. 9/10 you will get the seat you 'booked' but there is no gurantee. Potentialy you could be moved due to various reasons.

User currently offlineBri2k1 From United States of America, joined Dec 2004, 988 posts, RR: 4
Reply 5, posted (8 years 4 months 3 weeks 2 days 13 hours ago) and read 2802 times:

Quoting Jafa39 (Thread starter):
how do most airlines handle this situation?

In my experience, they usually change planes at the last possible second. This results in a massive line forming behind the gate counter, a couple hundred upset passengers, and 3 or 4 very unhappy CSRs.

You're very lucky you know in advance. It should be much easier to get seat reassignments. At the very least, when the boarding passes are printed, they will have correct seat assignments, even if they're not exactly what you were looking for.



Position and hold
User currently offline744rules From Belgium, joined Mar 2002, 407 posts, RR: 0
Reply 6, posted (8 years 4 months 3 weeks 2 days 12 hours ago) and read 2798 times:

I thinks it depends on how it is in your reservation reccord. Some people ask for a specific seat, other just ask window/aisle/movie-view/.......

User currently offlineAirScoot From United States of America, joined May 2005, 688 posts, RR: 2
Reply 7, posted (8 years 4 months 3 weeks 2 days 7 hours ago) and read 2765 times:

The way it normally works (I'm going by SHARES/Apollo/SABRE based carriers only because I've seen it in action  Wink ) has a lot to do with the software being used by the carrier.

The seat map is compared one to one by the system. Automatic reaccommodation is done dependant on original seat assignment. If you had an aisle, it will attempt to give you an aisle. If you had a window, it will attempt to give you a window. If you have four people sitting next to each other all in the same booking, it will attempt to keep the party together.

In the event it runs out of "options" it will then go in order of frequent flyer status/fare paid (or both, dependant on the system) until it assigns all the seats it can. Anything over and above gets rejected for manual processing.

If the change of aircraft happens at the gate....

Quoting Bri2k1 (Reply 5):
In my experience, they usually change planes at the last possible second. This results in a massive line forming behind the gate counter, a couple hundred upset passengers, and 3 or 4 very unhappy CSRs.

is exactly what happens.


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