SlamClick From United States of America, joined Nov 2003, 10062 posts, RR: 71 Reply 2, posted (6 years 10 months 3 weeks 3 days 14 hours ago) and read 2238 times:
Despite the administrator's promise of "airline management" expertise on this forum it's been my observation that it runs far more to the technical and operational side. I believe you'll get a prompt answer over in Civil Av. I'd recommend that you specify if you want your answer to be geared to a specific country.
Happiness is not seeing another trite Ste. Maarten photo all week long.
Mr AirNZ From New Zealand, joined Feb 2002, 767 posts, RR: 1 Reply 4, posted (6 years 10 months 3 weeks 3 days 7 hours ago) and read 2179 times:
Yep, calling the airline is the wise move. Most of the time they are more than happy to help. One thing to be aware of (with Air NZ at least), you don't book a specific seat more you request one. 9/10 you will get the seat you 'booked' but there is no gurantee. Potentialy you could be moved due to various reasons.
In my experience, they usually change planes at the last possible second. This results in a massive line forming behind the gate counter, a couple hundred upset passengers, and 3 or 4 very unhappy CSRs.
You're very lucky you know in advance. It should be much easier to get seat reassignments. At the very least, when the boarding passes are printed, they will have correct seat assignments, even if they're not exactly what you were looking for.
AirScoot From United States of America, joined May 2005, 688 posts, RR: 2 Reply 7, posted (6 years 10 months 3 weeks 2 days 20 hours ago) and read 2101 times:
The way it normally works (I'm going by SHARES/Apollo/SABRE based carriers only because I've seen it in action ) has a lot to do with the software being used by the carrier.
The seat map is compared one to one by the system. Automatic reaccommodation is done dependant on original seat assignment. If you had an aisle, it will attempt to give you an aisle. If you had a window, it will attempt to give you a window. If you have four people sitting next to each other all in the same booking, it will attempt to keep the party together.
In the event it runs out of "options" it will then go in order of frequent flyer status/fare paid (or both, dependant on the system) until it assigns all the seats it can. Anything over and above gets rejected for manual processing.
If the change of aircraft happens at the gate....
Quoting Bri2k1 (Reply 5): In my experience, they usually change planes at the last possible second. This results in a massive line forming behind the gate counter, a couple hundred upset passengers, and 3 or 4 very unhappy CSRs.