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Airline Crew/Cabin Service Training?  
User currently offlineDavescj From United States of America, joined Jun 2007, 2307 posts, RR: 0
Posted (6 years 8 months 2 weeks 3 days 6 hours ago) and read 4182 times:

OK, I know this is going to be cumbersome, but I'll try to keep the question brief.

On another aviation site, it seemed as if one of the European airlines have a "test" to work in F/J cabins. Is this unique? I would assume that all crew are trained to work in all sections of the aircraft (if for safety if for nothing else). Also, the way it seemed, senority wasn't the basis for "bidding" on what section of the aircraft to work -- but rather "training" in the Y/J/F cabin service.

Is this unusual? Or is this common? I would have thought that the entire flight crew would be trained (for lack of a better word) to work the company's style service in all cabins.

Thanks for the answers!


Dave


Can I have a mojito on this flight?
5 replies: All unread, jump to last
 
User currently offlineEWRCabincrew From United States of America, joined May 2006, 5523 posts, RR: 56
Reply 1, posted (6 years 8 months 2 weeks 3 days 6 hours ago) and read 4159 times:



Quoting Davescj (Thread starter):
I would assume that all crew are trained to work in all sections of the aircraft

For crew at CO that is the right assumption.

Quoting Davescj (Thread starter):
senority wasn't the basis for "bidding" on what section of the aircraft to work

We do not opt for positions at check-in, which some airlines do (and in seniority order), but we do when we bid for the following month's schedule. Lines of flying and the positions worked on that line are all allocated by seniority. Some like the galley, some like the aisle positions, some like Business/First, some like economy, etc..

Working in first class (domestic) and Business/First (internationally) is more a personal preference than anything. We do not get any overrides for working in premium cabins (with the exception of dedicated galley positions). Me, personally, as an ISM, I prefer to work in economy. I always have, even when I work as a flight attendant.

Internationally, you are required to attend a one day course of service (more so for Business/First to familiarise yourself with the service, the product, food, wine and how to set up carts (should you work the galley) prior to transferring to an international base and your first trip in that base.

Quoting Davescj (Thread starter):
I would have thought that the entire flight crew would be trained (for lack of a better word) to work the company's style service in all cabins.

At CO, we are all trained equally for all aircraft and services to all our destinations.

I hope this information helps.  Smile



You can't cure stupid
User currently offlineAloha73G From United States of America, joined Jul 2003, 2362 posts, RR: 4
Reply 2, posted (6 years 8 months 2 weeks 3 days 6 hours ago) and read 4144 times:

Same at HA. All crew are trained for all positions. I know of a few people who flew at the First F/A on their 1st flight. I did on my 3rd!!

-Aloha!



Aloha Airlines - The Spirit Moves Us. Gone but NEVER Forgotten. Aloha, A Hui Hou!
User currently offlineTG992 From New Zealand, joined Jan 2001, 2910 posts, RR: 10
Reply 3, posted (6 years 8 months 2 weeks 23 hours ago) and read 4031 times:

At Air NZ, there are different ranks of crew -

FSM - Flight Service Manager (FA1). This is the chief. He's on a salary of 100k plus and has management responsibilities on the ground as well. One of these per flight.

ISC - Inflight Service Coordinator. This is the second in command, and again one per flight is carried. He oversees the service in Economy, and steps up to be the chief if anything happens to FA1.

FAPS - Flight Attendant Premium Service. These crew are specially trained to deliver business class service, and only work in business and premium economy classes. They have a higher salary as well. Positions, when available, are based on merit.

FAPC - Flight Attendant Pacific Class. These crew work only in economy class.

We're assigned a specific position to work on the flight by the FSM during the briefing. For instance, If I'm an FAPC,. I may be designated as FA5 on a 747 service, which means I sit at door 3L and work on the bar cart during the flight.

Qantas have a very similar rank structure, but the names are different and they choose their specific position during the flight based on seniority.



-
User currently offlineYP6370 From Germany, joined Apr 2000, 200 posts, RR: 0
Reply 4, posted (6 years 8 months 1 week 6 days 12 hours ago) and read 3996 times:

LH has special training for First Class F/As. But this only concerns the service aspects. Emergency training is the same for every crew member so that everyone can handle the equipment anywhere.

User currently offlineJetjack74 From United States of America, joined Jul 2003, 7410 posts, RR: 50
Reply 5, posted (6 years 7 months 2 weeks 5 days 19 hours ago) and read 3789 times:
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Quoting Davescj (Thread starter):
I would have thought that the entire flight crew would be trained (for lack of a better word) to work the company's style service in all cabins.

At NW, our service training is conducted during initial-training, and any other service training or service changes are communicated through FYI, and service bullitins. We're trained to work all areas on the aircraft

Quoting EWRCabincrew (Reply 1):
We do not opt for positions at check-in, which some airlines do (and in seniority order), but we do when we bid for the following month's schedule. Lines of flying and the positions worked on that line are all allocated by seniority. Some like the galley, some like the aisle positions, some like Business/First, some like economy, etc..

We bid for crew positions during the preflight brief on the aircraft or for int'l, at crew check-in. It's done in seniority order. No position is predetermined with the exception of the purser.

Domestically, we bid on the aircraft at the beginning of the trip, while the captain gives his brief. In seniority order you can either take the lead position or defer it down to junior FA on the common crew unless he/she is on probation, for which the most junior non-probationary FA must take it.

Internationally, we bid in the briefing rooms at in-flight services whre the purser starts the bidding process once everyone is present. The bidding is supervised by an Inflight Mgr. The Main Cabin Coordinator(or MCC) is bid upon in seniority order as well, and sometime gets deferred down to the junior person. We all know the service for the most part, so it's not really an issue. If someone doesn't know the service, then we usually take pity and someone familiar with it takes it. There's no extra money. On our interport flights(South of Tokyo), the MCC position is called the Main Cabin Lead or MCL, and that is also predetermined to allow one position for Pacific Division FA to have some sort of authority position. They are paid extra for it, as it is their equivalent to the purser, which is always US-based except under extreme operational circumstances that my include the absence of a US-based FA. Contractually, a US based FA(a purser) must be assigned unless that US based FA goes illegal.



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