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Recorded Announcements  
User currently offlineChewingPlastic From Canada, joined Oct 2006, 57 posts, RR: 0
Posted (5 years 11 months 1 day 15 hours ago) and read 6376 times:

I was on an Air Canada flight earlier this month, and noticed that they had pre-recorded many of their routine announcements in English and French, and played them at the appropriate time. E.g. for landing, there was an announcement to stow tray tables and return seatbacks, etc...

I thought this was a great way to save breath on the part of the flight attendants, and wondered, why don't more airlines do this? (And which airlines also do this?)

27 replies: All unread, showing first 25:
 
User currently onlineWNCrew From United States of America, joined Jun 2006, 1485 posts, RR: 10
Reply 1, posted (5 years 11 months 1 day 10 hours ago) and read 6352 times:

Probably because it's just one more thing to haul around and keep up with that the FA's have every capability of doing manually.


ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlineHAWK21M From India, joined Jan 2001, 31712 posts, RR: 56
Reply 2, posted (5 years 11 months 1 day 8 hours ago) and read 6330 times:



Quoting ChewingPlastic (Thread starter):
I thought this was a great way to save breath on the part of the flight attendants, and wondered, why don't more airlines do this? (And which airlines also do this?)

Depending if the airline would want to spend on the equipment [& its upkeep] which a FA can suffice for.Its upto the airline in concern.
regds
MEL



Think of the brighter side!
User currently offlineVIflyer From US Virgin Islands, joined May 1999, 501 posts, RR: 0
Reply 3, posted (5 years 11 months 1 day 6 hours ago) and read 6322 times:

I know with my carrier (a regional also) while it's a very convenient item to have, it's also serves as a way to make sure that the pa's are being read per regulations (both FAA and Company). Actually the policy at my carrier is that it's used for all PA's when applicable. I know on all of our jets (EMBs and CRJs) have an form of automated demo player. On the EMBs it's basically an auto cd player wired it's the pa system, on the CRJs it's an actual purpose made device which run some sort of digital audio file (aka. mp3, etc.)

It actually comes in extremely helpful when your doing the safety demo. With it ,press play, do the demo at the cues, done. As apposed to saying the demo, stopping, showing the action, repeat about 3 more time during the safety/taxi out demo (especially on the EMBs due to their is only one FA). While this isn't much a issue for 1 flight, doing it for 4-5 legs in a day gets really really old. I've been guilty of praying to a written up player to rise from the ashes and work more than a couple of times.

Vi



I reject your reality and subsitute my own
User currently offlineCanadianNorth From Canada, joined Aug 2002, 3395 posts, RR: 9
Reply 4, posted (5 years 11 months 19 hours ago) and read 6249 times:

I for one dislike most of the recorded announcements. At times when the crew is busy with other tasks they are great, but otherwise I hate them. In my books the personal touch goes a long way in customer service, and having a flight attendant doing at least some of the announcements in person is a great way to add that touch.

Just my pair of pennies though.


CanadianNorth



What could possibly go wrong?
User currently offlineChewingPlastic From Canada, joined Oct 2006, 57 posts, RR: 0
Reply 5, posted (5 years 11 months 19 hours ago) and read 6241 times:



Quoting CanadianNorth (Reply 4):

That's an interesting point, although I personally appreciate that the recorded announcements are clear and consistent on every flight - which adds to professionalism.


User currently onlineMir From United States of America, joined Jan 2004, 21880 posts, RR: 55
Reply 6, posted (5 years 11 months 13 hours ago) and read 6175 times:



Quoting CanadianNorth (Reply 4):
I for one dislike most of the recorded announcements. At times when the crew is busy with other tasks they are great, but otherwise I hate them. In my books the personal touch goes a long way in customer service, and having a flight attendant doing at least some of the announcements in person is a great way to add that touch.

 checkmark  I noticed that DL has begun to use recorded announcements for boarding at ATL, and it's definitely a step backward.

Recorded announcements do have their place: I don't mind them for safety briefings, since they make it possible for all the FAs to be in the aisle doing the demonstration, but for general announcements, the message it sends is "the FAs want to have as little contact with the passengers as possible" (regardless of whether that's actually true or not).

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineBlackbird From , joined Dec 1969, posts, RR:
Reply 7, posted (5 years 11 months 13 hours ago) and read 6173 times:

Mir,

I agree pre-recorded conversations are not generally a good thing unless they're absolutely needed.


User currently offlineStillageek From United States of America, joined Jan 2007, 73 posts, RR: 0
Reply 8, posted (5 years 11 months 13 hours ago) and read 6165 times:

My airline uses them. Makes sense on a 50 seat jet with one FA (a lot to do). With the 70 seaters though....it just makes the job easier. I have noticed the more senior FA's will still do it "the old fashioned" way. I agree personal touch is nicer than a recording.

User currently offlineJCS17 From United States of America, joined Jun 2001, 8065 posts, RR: 39
Reply 9, posted (5 years 10 months 2 weeks 5 days 23 hours ago) and read 5828 times:



Quoting VIflyer (Reply 3):
I know on all of our jets (EMBs and CRJs) have an form of automated demo player. On the EMBs it's basically an auto cd player wired it's the pa system,

On XJ's ERJs, I've noticed that it's what looks to be an Alpine CD player, like you'd put in your car.



America's chickens are coming home to rooooost!
User currently offlineKimberlyrj From United Kingdom, joined Mar 2008, 385 posts, RR: 1
Reply 10, posted (5 years 10 months 2 weeks 5 days 6 hours ago) and read 5751 times:

On some of our aircraft we have a system that will make an ‘auto announcement’ if a cabin crew member does not cancel it within a certain time limit.

For example on a day flight the seatbelt sign is turned on mid flight, the number 1 (senior cabin crew member) has two minutes to make an announcement otherwise the ‘auto announcement’ system will take over and make the announcement for you – which I HATE!

On our newer B777’s we have a system were I can record welcome announcements (one or more) which are then played at a pre programmed time (say every 5 minutes or more, or less) – it’s a handy system to have and makes it sound personal while allowing the cabin crew to carry on with other duties during a very busy period.

There are of course auto announcements which can’t be stopped, for example cabin decompression and certain other emergency situations.

For a full cost carrier I think that recorded announcements have a very limit use, however I can see where you have more pax to crew ratio then the system could come in very useful – as it does with emergencies.

Smiles

Kimberly


User currently offlineTristarSteve From Sweden, joined Nov 2005, 4073 posts, RR: 33
Reply 11, posted (5 years 10 months 2 weeks 5 days 6 hours ago) and read 5747 times:

One thing no one has mentioned is foreign language. I always know I am on the right plane to go home when I hear Stefan making the boarding announcement, the same tape for over ten tears now! He left the company years ago but is still the Swedish voice of BA.
The PRAM (pre-recoreded announcements and music) system is solid state now and ours has recordings in about 30 languages.


User currently offlineKimberlyrj From United Kingdom, joined Mar 2008, 385 posts, RR: 1
Reply 12, posted (5 years 10 months 2 weeks 5 days 5 hours ago) and read 5734 times:



Quoting TristarSteve (Reply 11):
Stefan making the boarding announcement, the same tape for over ten tears now! He left the company years ago but is still the Swedish voice of BA

The announcement is done by a female voice now (or when I fly by me - as I speak Swedish)...

Smile

Kimberly.


User currently onlineB747forever From Sweden, joined May 2007, 17152 posts, RR: 10
Reply 13, posted (5 years 10 months 2 weeks 4 days 22 hours ago) and read 5706 times:



Quoting Kimberlyrj (Reply 12):
Quoting TristarSteve (Reply 11):
Stefan making the boarding announcement, the same tape for over ten tears now! He left the company years ago but is still the Swedish voice of BA

The announcement is done by a female voice now

Well when I flew for about a month ago from ARN to LHR with BA it was this male voice that I have always heard when flying with BA to/from ARN.



Work Hard, Fly Right
User currently offlineTristarSteve From Sweden, joined Nov 2005, 4073 posts, RR: 33
Reply 14, posted (5 years 10 months 2 weeks 4 days 19 hours ago) and read 5671 times:



Quoting Kimberlyrj (Reply 12):
The announcement is done by a female voice now (or when I fly by me - as I speak Swedish)...

Do you have a Swedish script to read?, or do you translate yourself?

Stefans script always seems to me to be stilted and old fashioned. I know he wasn't happy when he recorded it.


User currently offlineVIflyer From US Virgin Islands, joined May 1999, 501 posts, RR: 0
Reply 15, posted (5 years 10 months 2 weeks 4 days 16 hours ago) and read 5642 times:



Quoting JCS17 (Reply 9):

On XJ's ERJs, I've noticed that it's what looks to be an Alpine CD player, like you'd put in your car.

I wished my carrier would use one brand. There is about 4 to 5 different brands on our ERJs and no two operate the same way. Some one who isn't electronics savvy wouldn't have a problem but quite a few of our FAs aren't and quite a few times I've boarded aircraft with the player written up as inop but in actuality are running fine (operator error). The CRJ system is much nicer and more importantly standardized.

Quoting TristarSteve (Reply 11):
The PRAM (pre-recoreded announcements and music) system is solid state now and ours has recordings in about 30 languages.

On ours we only have 3 languages (English, Spanish, and French), how ever since a majority (98%) of our flights are in the contiguous US, the only time I've used or seen any other language used was the few Mexico flights we do, YUL (well at least i use the French ones), and MIA (mainly due to the high South/Central American connecting paxs).
When we originally were getting the ERJs the Cd's included Japanese and Portuguese (I bet due to the aircraft's Brazilian heritage). But those were deleted after a few revisions to the pas that required new Cd's.

Vi



I reject your reality and subsitute my own
User currently offlineDavid21487 From United States of America, joined Oct 2006, 232 posts, RR: 0
Reply 16, posted (5 years 10 months 2 weeks 4 days 13 hours ago) and read 5625 times:



Quoting Mir (Reply 6):
I noticed that DL has begun to use recorded announcements for boarding at ATL, and it's definitely a step backward.

Automated gate announcements have been in use for years at DL.

It certainly wasn't a step backwards to me when I was a gate agent. I'm all about the personal touch, but I found them to be extremely useful, especially during busy periods when I didn't even have time to turn around and rip the paperwork off the printer, let alone pick up the microphone and school people on the food and beverage service specific to their cabin, the fact that there are upgrades available for purchase, or what time boarding is going to begin.

I've never been a huge fan of the automated announcements on board the aircraft unless there's only one flight attendant or unless it's necessary, but in my opinion, gate audio and information screens are some of the best things to happen.



-- Step! Jump! Slide! --
User currently offlineTiger119 From United States of America, joined Sep 2003, 1919 posts, RR: 0
Reply 17, posted (5 years 10 months 2 weeks 4 days 8 hours ago) and read 5595 times:



Quoting ChewingPlastic (Thread starter):
And which airlines also do this?)

- TZ did (before they sank) on their 738s and 753s

Quoting CanadianNorth (Reply 4):
the personal touch goes a long way in customer service

- But it cuts down on the humorous PAs though

Quoting Mir (Reply 6):
I noticed that DL has begun to use recorded announcements for boarding at ATL

- IIRC, the last DL flight I was on to ATL, there was an announcement made about connecting flights but I can not remember if it was recorded or one of the attendants was speaking live



Flying is the second greatest thrill known to mankind, landing is the first!
User currently offlineKimberlyrj From United Kingdom, joined Mar 2008, 385 posts, RR: 1
Reply 18, posted (5 years 10 months 1 week 4 days 20 hours ago) and read 5389 times:



Quoting B747forever (Reply 13):
Well when I flew for about a month ago from ARN to LHR with BA it was this male voice that I have always heard when flying with BA to/from ARN.

It could be that I work on newer aircraft, which have more up to date information (recordings) but I shall look into it.

As a compliance manager I think it should be the same across the board, but it can be hard getting everything updated quickly (some updates are listed to take over 10 years with in the company lol)

Quoting TristarSteve (Reply 14):
Do you have a Swedish script to read?, or do you translate yourself?

I take the English version and put it into Swedish/German/Spanish or Greek myself (real time I guess you would call it). I think there is a handbook available if you ask for it – but I don’t bother – you just have to be careful not to get caught out...

I think pax are also more likely to listen to a human – especially when they are 5ft9, blond hair with blue eyes and looking right at you lol A recording turns everyone off I think!

Smiles

Kimberly


User currently offlineAndz From South Africa, joined Feb 2004, 8471 posts, RR: 10
Reply 19, posted (5 years 9 months 3 weeks 5 days 11 hours ago) and read 5075 times:
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SAA have them but the use seems to be random. I wish they would use them all the time as some of the F/As really cannot speak properly.


After Monday and Tuesday even the calendar says WTF...
User currently offlineHAWK21M From India, joined Jan 2001, 31712 posts, RR: 56
Reply 20, posted (5 years 9 months 3 weeks 5 days 10 hours ago) and read 5059 times:

True about the personal touch.....But sometimes Animation can cover instructions in much more detail.
regds
MEL



Think of the brighter side!
User currently offlineEdina From United Kingdom, joined Jul 2003, 747 posts, RR: 9
Reply 21, posted (5 years 9 months 3 days 17 hours ago) and read 4548 times:



Quoting Kimberlyrj (Reply 10):
On some of our aircraft we have a system that will make an ‘auto announcement’ if a cabin crew member does not cancel it within a certain time limit.

For example on a day flight the seatbelt sign is turned on mid flight, the number 1 (senior cabin crew member) has two minutes to make an announcement otherwise the ‘auto announcement’ system will take over and make the announcement for you – which I HATE!

Which aircraft have this system?  Smile

Quoting Kimberlyrj (Reply 10):
On our newer B777’s we have a system were I can record welcome announcements (one or more) which are then played at a pre programmed time (say every 5 minutes or more, or less) – it’s a handy system to have and makes it sound personal while allowing the cabin crew to carry on with other duties during a very busy period.

Which a/c regs are these Kimberly......I must update my manuals  Smile



Worked on - Caravelle Mercure A300 A320 F27 SD3-60 BAe146 747-100/200/400 DC10-30 767 777 737-400 757 A319 A321
User currently offlineNWADC9 From United States of America, joined May 2004, 4898 posts, RR: 9
Reply 22, posted (5 years 9 months 3 days 14 hours ago) and read 4533 times:



Quoting JCS17 (Reply 9):
On XJ's ERJs

Since when did XJ have ERJS?

From my personal experience...
SkyWest (Midwest Connect CRJ-100/200) didn't have recordings, so the f/a would recite the announcements (throw in a joke here and there) and demonstrate everything at the end.
Midwest has recordings for seatbelts (activated when the seatbelt sign is turned on), safety demo, traytable/footrest/seatback stuff, etc. F/As give arrival announcements, the "please recycle" spiel (at least that's what I call it), and of course uncommon announcements like for delays and such.
Northwest had automated seatbelt messages on their 757s when I flew on 'em in Asia. Scared the crap outta me (pun intended) in the lav (as if sitting on the pot with turbulence wasn't enough...)
ExpressJet had the safety demo recorded.



Flying an aeroplane with only a single propeller to keep you in the air. Can you imagine that? -Capt. Picard
User currently offlineOnetogo From United States of America, joined Feb 2006, 314 posts, RR: 0
Reply 23, posted (5 years 9 months 3 days ago) and read 4468 times:



Quoting NWADC9 (Reply 22):

Since when did XJ have ERJS?

He probable means ExpressJet and is completely unaware of the fact that XJ is actually Mesaba. As I'm sure we all know, Mesaba does not fly any Embraer products.


User currently offlineEdina From United Kingdom, joined Jul 2003, 747 posts, RR: 9
Reply 24, posted (4 years 9 months 1 week 19 hours ago) and read 3377 times:

Quoting Kimberlyrj (Reply 12):
Quoting TristarSteve (Reply 11):
Stefan making the boarding announcement, the same tape for over ten tears now! He left the company years ago but is still the Swedish voice of BA

The announcement is done by a female voice now (or when I fly by me - as I speak Swedish)...

Smile

Kimberly.

No it's not!!


It's still Stefan on all of the new delivery Airbuses, including the newest G-EUYx A320s.  



Worked on - Caravelle Mercure A300 A320 F27 SD3-60 BAe146 747-100/200/400 DC10-30 767 777 737-400 757 A319 A321
25 Post contains images bjorn14 : Exactly. Especially on foreign flights where you may get an FA whose English isn't very good or has an unintelligble regional dialect (i.e.Bergensk )
26 EMBQA : I've seen some Embraer aircraft that had players that would play it in like something close to 20 different What is so hard about pushing a button tha
27 snn2003 : Most of CO's early 737's (300/500) have an automated announcement system. On the -700's there is only one announcement and its for when the captain tu
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