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WN Gate Agent Information?  
User currently offlineflyboy80 From United States of America, joined Jul 2001, 1876 posts, RR: 3
Posted (2 years 2 weeks 6 days ago) and read 1882 times:

I'm very interested in becoming an agent for Southwest. Looking for general to even detailed information regarding these positions including scheduling and pay.

My background is as a flight attendant for a legacy carrier- with previous experience (six years ago) as a cross utilized agent for a regional carrier.

Thanks!

2 replies: All unread, jump to last
 
User currently offlinee38 From United States of America, joined May 2008, 325 posts, RR: 0
Reply 1, posted (2 years 2 weeks 5 days ago) and read 1733 times:

flyboy80, if there is a way for you to get this question to Airliners.net member Atrude777, I think he currently is, or previously was, a customer service agent for Southwest in St. Louis.

e38


User currently offlinem11stephen From United States of America, joined Aug 2008, 1247 posts, RR: 1
Reply 2, posted (2 years 2 weeks 4 days 2 hours ago) and read 1641 times:

I have known a lot of CSA's (Customer Service Agents) who have gone on to be F/As. Some F/As do go on to become CSA's but it is usually the other way around. The jobs are similar (Customer Service and Safety) so if you have demonstrated that you perform well in the F/A role an airline won't doubt your ability to perform in the CSA role.

Southwest is different from most carriers in that they have Customer Service Agents and Operations Agents. Customer Service Agents work the ticket counter and customer service counter at the gate. The Operations Agent is the one responsible for actually boarding the flight, planning weight and balance and communicating with the flight crew. I believe the starting pay for both jobs is around $11.



My opinions, statements, etc. are my own and do not have any association with those of any employer.
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