mhkansan From United States of America, joined Jan 2010, 373 posts, RR: 1 Reply 4, posted (10 months 2 weeks 1 day 22 hours ago) and read 1905 times:
Quoting MGASJO (Reply 3): Customer service agents. Supervisors are called CSM Customer Service Managers
I've almost always heard it referred to as "passenger service agent/supervisor/lead/"
FWIW, my title is "Station agent" at the MQ outstation, and I do everything. Though at hubs, MQ agents work the same shifts and with similar uniforms as AA folks, with a crew chief, fleet service clerk, passenger service agents, and the like. Terminal B at DFW, and Concourse G at ORD plus parts of the LAX, DCA, LGA, JFK, and MIA workforce are all MQ employees though their ticket counters and gates will be doing the exact same thing as the AA agent/gate/ticket counter next door.