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AA Ground Staff Question  
User currently offlineirregking From Germany, joined Feb 2008, 145 posts, RR: 0
Posted (2 years 2 months 2 weeks 3 days ago) and read 3250 times:

What titles do AA Ground-staff hold?

CSA "Customer Service Agent"?
PSA "Passenger " " "?

And what are the supervisors called?
Just "Supervisor"? or "Flight Managers"? (like we do here at LH?)

I've always wondered.


Worked on: A300,310,319,320,321,332,333,342,343,346,380,B732/3/4/5,744,DC10 -- Currently working on: A380 only
6 replies: All unread, jump to last
 
User currently offlinem11stephen From United States of America, joined Aug 2008, 1247 posts, RR: 1
Reply 1, posted (2 years 2 months 2 weeks 2 days 8 hours ago) and read 3155 times:

PSA is Passenger Service Agent. I believe CSA and PSA are the same thing and are used interchangeably.


My opinions, statements, etc. are my own and do not have any association with those of any employer.
User currently offline747fan From United States of America, joined Jun 2007, 1187 posts, RR: 1
Reply 2, posted (2 years 2 months 2 weeks 2 days 8 hours ago) and read 3146 times:

Rampers are referred to as "fleet service clerks," with the lead being called the "crew chief."
AA gate & ticket agents are refereed to as "airport agents."


User currently offlineMGASJO From Nicaragua, joined Feb 2005, 465 posts, RR: 7
Reply 3, posted (2 years 2 months 2 weeks 1 day 18 hours ago) and read 3056 times:

Quoting 747fan (Reply 2):
AA gate & ticket agents are refereed to as "airport agents."

Customer service agents. Supervisors are called CSM Customer Service Managers



C208B
User currently offlinemhkansan From United States of America, joined Jan 2010, 681 posts, RR: 1
Reply 4, posted (2 years 2 months 1 week 6 days 3 hours ago) and read 2835 times:

Quoting MGASJO (Reply 3):
Customer service agents. Supervisors are called CSM Customer Service Managers

I've almost always heard it referred to as "passenger service agent/supervisor/lead/"

FWIW, my title is "Station agent" at the MQ outstation, and I do everything. Though at hubs, MQ agents work the same shifts and with similar uniforms as AA folks, with a crew chief, fleet service clerk, passenger service agents, and the like. Terminal B at DFW, and Concourse G at ORD plus parts of the LAX, DCA, LGA, JFK, and MIA workforce are all MQ employees though their ticket counters and gates will be doing the exact same thing as the AA agent/gate/ticket counter next door.


User currently offlinedlramp4life From United States of America, joined Jun 2011, 931 posts, RR: 1
Reply 5, posted (2 years 2 months 1 week 5 days 8 hours ago) and read 2752 times:

Quoting mhkansan (Reply 4):

In DTW Regional Elite CSA's wear the Delta uniform while working the gate in the B terminal.

In PHX Piedmont handles US Express flights, both ramp and customer service wear US uniforms.



PHX Ramp, hottest place on earth
User currently offlinewn676 From Djibouti, joined Jun 2005, 1038 posts, RR: 4
Reply 6, posted (2 years 2 months 1 week 5 days 6 hours ago) and read 2730 times:

Quoting 747fan (Reply 2):

Rampers are referred to as "fleet service clerks," with the lead being called the "crew chief."

I guess that would explain why DECS shows the closeout as being done by the "crew chief" even though we use the term "team lead." I could never figure that one out.



Tiny, unreadable text leaves ample room for interpretation.
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