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My Airport Terminal Is 1/2 Empty  
User currently offlineSeptember11 From United States of America, joined May 2004, 3623 posts, RR: 19
Posted (3 years 10 months 3 weeks 4 days 19 hours ago) and read 6350 times:

My hometown airport has about 11 ticket counter spaces. 5 of them are currently empty (vacated by Continental, Northwest, America West, and ValuJet). AirTran probably will vacate its ticket counter space soon. Should US Airways & American merge, one more ticket counter will be vacated.

No new airlines are coming to my airport in the near future.

Too many empty ticket counter spaces = Not a pretty sight. I wonder what should my airport do with them.. Expand some existing ticket counters? Convert one to small retail store, one to airport information center, etc.? Or just leave them empty?

Does your airport have many empty ticket counter spaces too?

PS- asked this post to be moved to tech/operation forum

[Edited 2012-07-08 13:04:48]

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14 replies: All unread, jump to last
User currently offlinegsoflyer From United States of America, joined May 2001, 1093 posts, RR: 1
Reply 1, posted (3 years 10 months 3 weeks 4 days 19 hours ago) and read 6325 times:

Greensboro has 6 empty ticketing slots and even then, half of US Airways space (which is a double space) isn't used.

Not only that, there are almost enough gates that each departing daily flight could have its own gate.

Down from the days when Eastwind, Skybus, Continental Hub, PeoplExpress, Airtran, Northwest, Eastern, Independence and so on.

There is no hope for Greensboro because of RDU. RDU just keeps adding and adding at the expense of Greensboro. We have the smallest airport of any of the top CSA population centers in the country by about 1/2

User currently offlineCubsrule From United States of America, joined May 2004, 24552 posts, RR: 22
Reply 2, posted (3 years 10 months 3 weeks 4 days 19 hours ago) and read 6295 times:

I think most US airports have empty ticket counters these days. US/HP, DL/NW and UA/CO drastically reduced their ticket counter "footprint" when they merged in most stations. With kiosks and OLCI, many airlines have or had far more counter space than they need even aside from mergers.

I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineFI642 From Monaco, joined Mar 2005, 1079 posts, RR: 2
Reply 3, posted (3 years 10 months 3 weeks 4 days 18 hours ago) and read 6167 times:

Mine certainly does. FL /WN at WN, UA/CO at UA. NW is at DL... Lots of empty space.

737MAX, Cool Planes for the Worlds Coolest Airline.
User currently offlineAA737-823 From United States of America, joined Mar 2000, 6291 posts, RR: 10
Reply 4, posted (3 years 10 months 3 weeks 4 days 18 hours ago) and read 5862 times:

We even have empty space here at ANCHORAGE!!! Would you believe it!??!
But only 4 or 6 counter positions, and in honesty, they're used during the summer seasonal Condor/jetBlue service.

I was surprised recently to see how little space UA has in DFW anymore- they used to be a five-gate operation, with multiple flights to LAX, SFO, ORD, DEN, and IAD all day long. Now, UA just has one chunk of ticket counter space, and when I was checking in on a busy afternoon, only ONE EMPLOYEE doing check-ins. Sorry, but when you have computer problems due to a merger, the check-in kiosk can't handle it. So I booked it over to the CO desk, and they got me checked in for my UA flights. I hope they somehow manage to keep all the space they need, rather than just staff one person to handle it all!

User currently offlinePs76 From , joined Dec 1969, posts, RR:
Reply 5, posted (3 years 10 months 3 weeks 4 days 17 hours ago) and read 5725 times:


Here in the UK my local London Gatwick doesn't really have many more empty booths than in the past I don't think. I think it has some with the flatscreen above just saying the London Gatwick logo and then they change it when they need to for a flight. Of course with more and more people checking in online and carrying fewer bags and only using bag drop maybe they don't need as much check-in desks. Saying that Easyjet often has long long lines when I'm there.

Many thanks,


User currently offlineIMissPiedmont From United States of America, joined May 2001, 6544 posts, RR: 29
Reply 6, posted (3 years 10 months 3 weeks 4 days 17 hours ago) and read 5673 times:

Get used to it, the future is not going to get better for the airlines.

The day you stop learning is the day you should die.
User currently offlinePHX787 From Japan, joined Mar 2012, 8384 posts, RR: 20
Reply 7, posted (3 years 10 months 3 weeks 3 days 21 hours ago) and read 5471 times:

CVG is running at about 40 percent of what it could handle. We have an entire concourse and 2 terminals (albeit small terminals) that are vacant.

Follow me on twitter: www.twitter.com/phx787
User currently offlineRoseflyer From United States of America, joined Feb 2004, 11166 posts, RR: 52
Reply 8, posted (3 years 10 months 3 weeks 3 days 20 hours ago) and read 5438 times:

If you want to talk about Vacant, Pittsburgh probably is the worst followed by Cincinnati and St. Louis. Those former hubs are desolate places with large parts of the terminal closed off.

If you have never designed an airplane part before, let the real designers do the work!
User currently offlineKELPkid From United States of America, joined Nov 2005, 6833 posts, RR: 3
Reply 9, posted (3 years 10 months 3 weeks 3 days 7 hours ago) and read 5280 times:

The ticket counter isn't half empty, it is just twice as large as it needs to be  

Celebrating the birth of KELPkidJR on August 5, 2009 :-)
User currently offlineNorthstarBoy From United States of America, joined Jun 2005, 1979 posts, RR: 1
Reply 10, posted (3 years 10 months 3 weeks 3 days 7 hours ago) and read 5274 times:
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My second -city airport, Memphis is getting depressing. While concourse C is nice, modern and full of life, the area from where FL flies on concourse A is colloquially called The Ghetto because it's so well......decrepit. The jetbridge FL uses at Mem was probably built in 1965, complete with huge overhanging canopy. the jetways on either side are either completely gone or are completely derelict looking. I'm just waiting for the day when either southwest moves back to C on their own to take advantage of better facilities over there or the airport forces them to move over there so they can either completely demolish that quadrant of A or wall it off. OTOH, the last time i flew through there I had mental images of a line of Eastern, Braniff, and other assorted DC-9s and 727s parked side by side at those gates. It's just sad to see what's happening to Mem and with DL's continued pulldown, i have a feeling it's only going to get worse.

Yes, I'd like to see airbus go under so Boeing can have their customers!
User currently offline727tiger From United States of America, joined Dec 2005, 299 posts, RR: 0
Reply 11, posted (3 years 10 months 3 weeks 3 days ago) and read 5196 times:

SGF built its new midfield terminal with an overcapacity of ticket counters. While the UA/CO merger did not affect our ticket counter vacancies (because CO did not fly to SGF at the time of the merger), the DL/NW merger certainly did. I am not aware of any credible predictions SGF's ticket counter vacancy situation will improve; no other airlines have made any credible noises of possible expansion of service to SGF.

WN, for now, is saying it will serve BKG sometime in 2013 following the completion of its merger with FL, so it most likely would not also serve SGF. F9 seems to be entrenched with its current service level at BKG, so I don't see it expanding service to SGF. US doesn't seem to be making any noises of expanding SGF service (HP served SGF years ago; US never did). NK; same story.

SGF has AA, UA, DL and G4, all of whom have capacity at their current ticket counters to serve their current passenger numbers. We would have to see a major expansion of service for this to change.

On the plus side, it contributes greatly to the wide-open expansiveness of the landside portion of our new terminal.

User currently onlinee38 From United States of America, joined May 2008, 457 posts, RR: 2
Reply 12, posted (3 years 10 months 3 weeks 14 hours ago) and read 4966 times:

Quoting AA737-823 (Reply 4), "I was surprised recently to see how little space UA has in DFW anymore- they used to be a five-gate operation . . ."

AA737-823 with reference to United's service at DFW airport, they still have a sizeable operation. Although they recently relinquished about 1/3 of their ticket counter space to JetBlue, United still uses Gates E2, E4, E5, E6, E7, E8, and E9, and in the past, they have also used Gate E10 for "overflow" operations and this gate is now regularly used by JetBlue's three daily flights. (Just for information, there is no Gate E1, and Gate E3 is an "unmarked" lower level boarding lounge--not used now--but long ago used by Delta Connection to bus passengers to remote parking areas).

So, as you see, United regularly uses at least seven gates at DFW (Gates E7, E8, E9, and E10 were the gates previously used by Continental). In addition to the cities you mentioned that United serves from DFW--ORD, DEN, LAX, SFO, and IAD--they also serve IAH, EWR, and CLE now as well.

At DFW, there really is not too much unused ticket counter space, except in Terminal B which is exclusively used by American Eagle now. The ticket counter space in Terminal B that was previously occupied by the international carriers in the far north portion of the terminal is under construction and I don't know what that will be re-designed as.

There is also space in Terminal D (the international terminal) for additional airlines. Aside from the permanent counter space used by American, most of the vacant space in the south lobby is unmarked and capable of being used by other airlines (I think it is called "Common Use Terminal Equipment--CUTE).

Finally, in Terminal E (the terminal for all other airlines besides American/American Eagle and the airlines in Terminal D which serve international destinations, like Sun Country), most of the ticket counter space is occupied, although I think it is possible to provide space for an additional airline or two.

In Terminal E, the north lobby is occupied by United and JetBlue, the center lobby is occupied by Virgin America, Alaska, and Delta; and the south lobby is occupied by Frontier, Spirit, and USAirways (and this is the lobby which could probably accommodate additional carriers.


[Edited 2012-07-12 17:49:00]

User currently offlineRyanAirB737 From United States of America, joined May 2004, 52 posts, RR: 0
Reply 13, posted (3 years 10 months 2 weeks 5 days 18 hours ago) and read 4713 times:

The nearest airport to my hometown is OXR, and I believe the terminal is completely abandoned now. It used to host United Express and maybe American Eagle. It is sad to see.

User currently offlineblueflyer From Tuvalu, joined Jan 2006, 4949 posts, RR: 3
Reply 14, posted (3 years 10 months 1 week 6 days 13 hours ago) and read 4333 times:
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Quoting AA737-823 (Reply 4):
So I booked it over to the CO desk, and they got me checked in for my UA flights.

The CO desk?? DFW is a merged station, everything says UA at check-in. It is staffed by both pmUA and pmCO employees, and they all should be able to help irrespective of whether you're flying sUA or sCO metal.

When we unleash the dogs of war we must go where they take us
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