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Delta Gate Agent Asks For FA Volunteers  
User currently offlineDAL763ER From United States of America, joined Oct 2008, 524 posts, RR: 0
Posted (1 year 11 months 3 weeks 6 days 11 hours ago) and read 7326 times:
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Walt Mossberg from the Wall Street Journal tweeted earlier saying:

"Amazing: #Delta gate agent at ATL is on PA system begging for volunteer flight attendants to come over so we can board."

Is that true? How would that happen? Why would they ever ask for FA volunteers?

I thought Lufthansa crews were having their silly industrial action today, not Delta.


Where aviation is not the side show, it's the main show!!!
20 replies: All unread, jump to last
 
User currently offlineCubsrule From United States of America, joined May 2004, 22925 posts, RR: 20
Reply 1, posted (1 year 11 months 3 weeks 6 days 11 hours ago) and read 7317 times:

The flight attendants present for boarding do not have to be the same flight attendants that operate the flight. WN will frequently have the inbound f/as handle boarding of the next flight if the outbound f/as are delayed.


I can't decide whether I miss the tulip or the bowling shoe more
User currently offlinephljjs From United States of America, joined Oct 2005, 417 posts, RR: 0
Reply 2, posted (1 year 11 months 3 weeks 6 days 10 hours ago) and read 7110 times:

Quoting DAL763ER (Thread starter):
Is that true? How would that happen? Why would they ever ask for FA volunteers?

I've seen it done by US at PHL a couple of times. The crew is running late, but will likely arrive before scheduled departure time and they get a F/A(s) who isn't busy with flight to be present and assist with boarding until the assigned crew arrives. Happens all the time. No big deal.


User currently offlinePI4EVER From United States of America, joined May 2009, 673 posts, RR: 2
Reply 3, posted (1 year 11 months 3 weeks 6 days 10 hours ago) and read 6897 times:
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As noted by others, and simply put - there must be F/A crew on board an aircraft to board passengers on it...whether it is the operating crew or not. A definite flight delay if they wait for late crew to arrive and then board passengers.


watch what you want. you may get it.
User currently offlinerfields5421 From United States of America, joined Jul 2007, 7607 posts, RR: 32
Reply 4, posted (1 year 11 months 3 weeks 6 days 10 hours ago) and read 6854 times:

I've had it happen to me, only about a dozen times over the past 40 years of flying - though usually without a public announcement.

On AA, DL, WN, UA and US.

The old Northwest was sometimes famous for boarding a B747 at Narita, having drink orders taken, then all the FAs leave, a new group comes onboard and off we go. Ground transport delays in Japan could be unexpected and lengthy.


User currently offlineB727FA From United States of America, joined Jun 2011, 758 posts, RR: 0
Reply 5, posted (1 year 11 months 3 weeks 6 days 9 hours ago) and read 6564 times:

Very common. Over the PA is a little strange, but we do it all the time. It's about getting the flight out and taking care of the passengers. We're not paid for it, so there's really "nothing" in it for us...other than do the right thing for our pax and our co-workers/company.


My comments/opinions are my own and are not to be construed as the opinion(s) of my employer.
User currently offlineEASTERN747 From United States of America, joined Oct 2006, 539 posts, RR: 0
Reply 6, posted (1 year 11 months 3 weeks 6 days 9 hours ago) and read 6478 times:

I think it is great that the various work groups work together for the common good. LH FAs take note.

User currently offlineskycub From , joined Dec 1969, posts, RR:
Reply 7, posted (1 year 11 months 3 weeks 6 days 8 hours ago) and read 6319 times:

Quoting EASTERN747 (Reply 6):
LH FAs take note.

A flight crew boarding a flight because the inbound flight is delayed and flight attendants participating in a legal strike are apples and oranges.

 


User currently offlineDTWPurserBoy From United States of America, joined Feb 2010, 1622 posts, RR: 7
Reply 8, posted (1 year 11 months 3 weeks 6 days 8 hours ago) and read 6299 times:

You have to have an FAA mandated "minimum crew" of qualified flight attendants on board before passengers can get on. Many times I have been sitting at a gate and the agent will ask if I will assist with the boarding as the crew are running a few minutes late. So we all pitch in and the plane leaves on time. We are one team and we have each others back.


Qualified on Concorde/B707/B720/B727/B737/B747/B757/B767/B777/DC-8/DC-9/DC-10/A319/A320/A330/MD-88-90
User currently offlineEASTERN747 From United States of America, joined Oct 2006, 539 posts, RR: 0
Reply 9, posted (1 year 11 months 3 weeks 6 days 8 hours ago) and read 6105 times:

To Skycub........sorry, I believe you are wrong, as it is not apple and oranges. If you take the hard core union person who sez it's not my job to the F/A who helps with boarding, (ie NOT MY JOB) to help a gate agent out are very different.

User currently offlineBMI727 From United States of America, joined Feb 2009, 15735 posts, RR: 27
Reply 10, posted (1 year 11 months 3 weeks 6 days 6 hours ago) and read 5671 times:

Happened to me on an Alaska Airlines flight. Our actual flight attendants were a bit delayed coming from the gate where they arrived so some others who were just finished allowed us to board the plane so we could leave when our assigned crew got there.


Why do Aerospace Engineering students have to turn things in on time?
User currently offlinebrilondon From Canada, joined Aug 2005, 4216 posts, RR: 1
Reply 11, posted (1 year 11 months 3 weeks 6 days 6 hours ago) and read 5621 times:

Quoting EASTERN747 (Reply 6):
LH FAs take note.

Kudos to DL to try to get use a team mentality to ensure a departure is as close to on time as possible.

LH's FAs' are fantastic and should not be included as they are in a legal strike and should not be included in this discussion.



Rush for ever; Yankees all the way!!
User currently offlineskycub From , joined Dec 1969, posts, RR:
Reply 12, posted (1 year 11 months 3 weeks 6 days 6 hours ago) and read 5443 times:

Quoting brilondon (Reply 11):

Kudos to DL to try to get use a team mentality to ensure a departure is as close to on time as possible.

LH's FAs' are fantastic and should not be included as they are in a legal strike and should not be included in this discussion.

              

That was exactly my opinion as well.


User currently offlineFI642 From Monaco, joined Mar 2005, 1079 posts, RR: 2
Reply 13, posted (1 year 11 months 3 weeks 6 days 6 hours ago) and read 5355 times:

Some carriers it doesn't even need to be a flight attendant, the individual has to be door qualified in order to board. If there is an emergency on the ground, folks have to be able to get off the plane.


737MAX, Cool Planes for the Worlds Coolest Airline.
User currently offlinequiet1 From Thailand, joined Apr 2010, 353 posts, RR: 0
Reply 14, posted (1 year 11 months 3 weeks 6 days 5 hours ago) and read 4935 times:

The concept of volunteer F/As materializing at a gate on their own to be able to board passengers raises a few questions. It was mentioned above that they are doing it without pay. Does that mean the company doesn't even have work records of who participated? What if a volunteer should be injured while they were volunteering? If they're not being paid, are they technically/legally "working"? If they are not working, would they be covered by on-the-job insurance and/or occupational injury claims?

User currently offlineJetAmericaS80 From United States of America, joined Sep 2012, 49 posts, RR: 0
Reply 15, posted (1 year 11 months 3 weeks 6 days 5 hours ago) and read 4640 times:

Quoting quiet1 (Reply 14):

I know at Alaska, it isn't volunteers per se, but rather people who have been assigned by crew scheduling that do the preboarding. Crew scheduling at AS are very sharp and 99% of the time they are able to find a crew that is either terminating their trip or have a long sit that can get an aircraft boarded up for a delayed inbound crew. This way the company knows who the cabin crew is, they are getting paid for it, and they would be covered by OJIs. Now how DL handles this, I have no idea. Maybe the individual contacts crew scheduling and lets them know what they are doing?

JetA



The Best Buy in the Sky, Treat yourself to Jet America!
User currently offlineJONC777 From United States of America, joined Jun 2012, 126 posts, RR: 0
Reply 16, posted (1 year 11 months 3 weeks 6 days 5 hours ago) and read 4113 times:

on the WN side this isnt so easy anymore. To ask an FA to board a flight you have to call scheduling and have there name added to the crew list which would mean they would have to be legal for that, the FA would have to be legal etc etc etc. . . It used to be easy to find people to help out, but these days unfortunality its just easier to take the delay.

User currently offline777jaah From Colombia, joined Jan 2006, 1403 posts, RR: 0
Reply 17, posted (1 year 11 months 3 weeks 6 days 5 hours ago) and read 4059 times:

Quoting B727FA (Reply 5):
other than do the right thing for our pax and our co-workers/company.

And that attitude makes the difference between a crappy flight and a top notch service. Congrats for thinking that way!



Next flights: AV BOG-ADZ-BOG, AV-UA BOG-IAD-ORD-IAD-BOG, BOG-FLL-BOG, LA BOG-MIA-BOG J
User currently offlineB727FA From United States of America, joined Jun 2011, 758 posts, RR: 0
Reply 18, posted (1 year 11 months 3 weeks 6 days 4 hours ago) and read 3704 times:

It's my pleasure, 777! I don't *think* we have "rules" for calling sked and I know that my airline would do the right thing were I injured helping out the operation. That's the kind of company I work for... In the US, I know we must be qualified FA's. I think there are some countries where other people can be qualified to board/deplane.

My good friends at AS have told me that they receive "boarding pay" for boarding a flight that "wasn't theirs." In other words, they have a long sit, or at the end of a trip, sked can put a boarding on the trip (that wasn't there before) and they DO receive a pay for that.

I don't think there are any US airlines that have "paid" boarding (USA3000 was the last I knew of) for crews.

Take care!



My comments/opinions are my own and are not to be construed as the opinion(s) of my employer.
User currently offlineSSTeve From United States of America, joined Dec 2011, 702 posts, RR: 1
Reply 19, posted (1 year 11 months 3 weeks 5 days 23 hours ago) and read 3551 times:

Quoting quiet1 (Reply 14):
What if a volunteer should be injured while they were volunteering? If they're not being paid, are they technically/legally "working"? If they are not working, would they be covered by on-the-job insurance and/or occupational injury claims?

I was injured playing hockey in a company league, and that's covered. Certainly wasn't getting paid to play, although perhaps the fees were subsidized. So it's pretty clear to me that you don't have to be on the clock to be covered.

Actually at SEA recently I watched an FA pop her heels off as soon as she got to the light rail threshold. Makes me think she was in uniform to that point... so if she twists an ankle in those heels, does it matter where she is?


User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 20, posted (1 year 11 months 3 weeks 5 days 21 hours ago) and read 3499 times:

Personal experience of mine, but I was heading to Boston a couple weeks ago on Delta]s last flight out of ATL. The flight had already been about 2 hours delayed due to late equipment. Aircraft finally go to the gate but we had no FAs. Luckily for us, there was a full complement of FAs deadheading to BOS on the flight and they agreed to board us ntil the actual crew made it to the plane. 45minutes later we}re all boarded and still no cabin crew. Turns out that the inbound crews]s flight was cancelled so they were stuck wherever they were at and yes, ATL is huge but it was an IROP night and they didnt have a crew sitting around to work the flight and it was about 2330 anyway. Well, the Red Coat (above wing customer service supervisor) asked the deadhead crew if they would be willing to work the flight otherwise we would cancel as well. It was a 320 so 3 of the 5 would be needed. After 30 minutes on the phone with Crew Scheduling and Flight OPS, they were finally manifested for the flight and off we went!!! EVERYONE was so greatful and it was truly a fun flight after we got in the air.


What gets measured gets done.
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