bastew From Madagascar, joined Sep 2006, 1061 posts, RR: 2
Reply 1, posted (2 years 6 months 1 week 2 days 23 hours ago) and read 4535 times:
I think at BA we have a pretty poor crew - passenger ratio in the Premium cabins. It will always be a limiting factor in improving the inflight product. You can only get so much blood from a stone so to speak.
First class is fine with three crew.
But Club can be a bit of a mess, especially on the 70J 747. In all the BA crew ratios listed above, the Cabin Service Director is included in the crew count. But they are often called away to deal with other issues during the service (faulty IFE, problems with pax etc).
Compare our J class crew - passenger ratio with say, Qantas. Their A380 has 72 J class seats so is pretty much the same as our 'high J' 747 (70 seats). Qantas has eight crew working in their J class cabin (7 plus the CSM) compared with our six at BA (which also includes our CSD). It makes a big difference to the product.
And lets not forget Premium Economy.
Again, a like for like comparison with Qantas. BA has on the 747 (mid J config) a separate cabin with 36 World Traveller Plus seats. There is one crew member for that cabin. Qantas has 32 seats in their Premium Economy on the Upper Deck of the A380 with TWO crew dedicated to that cabin. Again, makes a big difference.
APYu From United Kingdom, joined Sep 2007, 845 posts, RR: 0
Reply 5, posted (2 years 6 months 1 week 2 days 23 hours ago) and read 4416 times:
Perhaps it would make performance comparison across the fleets impossible to do accurately. Perhaps also it could upset the expensive crew and make them kick off again ("why do we have to work harder..." etc.). Perhaps it would lead to passengers coming to expect the increase staffing levels on all flights, thereby causing passenger upset on those flights being operating on the lower crew numbers.
We'd like to welcome in particular our Executive Club members and those joining us from our Oneworld alliance partners.
tcavanguard From Canada, joined Feb 2009, 5 posts, RR: 0
Reply 8, posted (2 years 6 months 1 week 2 days 21 hours ago) and read 4136 times:
This is what the crews tell me when I fly Air Canada.
767-300 187Y 25J Total 6 ....2 for J
777-300 307Y 42J Total 10....3 for J
A330-300 228Y 37J Total 8......3 for J
The staffing levels were reduced by 1 in J in a year or so ago and the crews used to complain to me all the time. At the end of the two hour dinner - that never seems to end! - 2 flight attendants come from Y to help clean up and stuff.
On the extra long flights to HKG I think they put on an extra FA but they disappear after the meal service as they have their crew rest in the back.
Great seats in J but the service is just too slow. Looking at the numbers in the other posts, now I know why!
LHRFlyer From United Kingdom, joined Apr 2010, 852 posts, RR: 1
Reply 11, posted (2 years 6 months 1 week 2 days 20 hours ago) and read 3948 times:
The changes to crewing levels saved BA £60m a year. I don't see any changes to reverse them unless there is a significant increase in workloads to justify the extra expense and there are a lot of other areas in which money could be spent to improve the passenger experience. After all the battles BA had to go through to push through the crewing level changes, politically, no-one in senior management is going to sponsor a proposal for board approval and even if someone did I doubt the BA/IAG boards would approve it without, as I say, an increase in workloads to justify it.
tonystan From Ireland, joined Jan 2006, 1459 posts, RR: 2
Reply 16, posted (2 years 6 months 1 week 2 days 16 hours ago) and read 3446 times:
Quoting LHRFlyer (Reply 11): The changes to crewing levels saved BA £60m a year. I don't see any changes to reverse them unless there is a significant increase in workloads to justify the extra expense and there are a lot of other areas in which money could be spent to improve the passenger experience. After all the battles BA had to go through to push through the crewing level changes, politically, no-one in senior management is going to sponsor a proposal for board approval and even if someone did I doubt the BA/IAG boards would approve it without, as I say, an increase in workloads to justify it.
Totally agreed with you there.
My views are my own and do not reflect any other person or organisation.
744 (Pacifc Config)
14 P class - 3 (2 Cabin 1 Galley-Dedicated)
42 J-Class Maindeck 4 (2 Cabin 1 galley-dedicated 1 CSM)
24 J-class U/D 2 (1 Cabin 1 Galley dedicted)
40 W class 2 (2 Crew Galley operators also works cabin)
744 N (New config 9 aircraft so far)
40 J class-Maindeck- 4 (2 Cabin 1 Galleydedicated 1 CSM)
18 J class-U/D- 2 (1 Cabin 1 Galley) BEST place to be on this aircraft but very senior.
36 W class - 2 (2 CRew galley also works cabin)
744 2 class (FRA trip dedicated)
32 J-class Maindeck 3 (2 Cabin 1 Galley dedicated)
24 J class U/D 2 (1 Cabin 1 Galley)
40 W Class 2 (2 Cabin Galley works cabin)
744 Cosmetic config (First is on this aircraft but sold as J class and extra 14 J class seats sold as Premium YC)
14 J class 2 (1 cabin 1 galley dedicated)
28 J class maindeck 3 (1 Cabin 1 Galley CSM)
24 J class U/D 2 (1 cabin 1 galley dedicated)
330-200 Domestic 3 (2 Cabin Galley works cabin also and 1 CSM)
30 J class seats 3 (1 Cabin 1 Galley 1 CSM) (We used to have 4 on this aircraft but they took them off...was nice to work with 4 crew, service was much easier)
All Business sectors have 3 crew regardless of config - I think Dinner service on domestic has extra crew but only for that service. On intl. there is only one dedicated cabin operator, the other is the Galley and teh CSM works here also.
Reading through it looks like sCO has the best Pax to Crew ratio....Must be nice for those crews.
Hope this helps...
Interesting to read about others.