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Trying To Understand The Reservations Systems.  
User currently offlineMirrodie From United States of America, joined Apr 2000, 7444 posts, RR: 62
Posted (11 years 9 months 3 weeks 3 days 21 hours ago) and read 1936 times:
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I am not writing this to bitch but more to understand RESERVATIONS systems as a whole.

A while back, I got all pumped up to go on a Concorde trip on BA. But it fell through b/c of some reservations snafu.

I was getting ready again to go soon and again the reservation fell through b/c of an admitted error again on the part of reservations.

Here is what I do not understand. The rules regarding the ticket are this:

need to be bought WITHIN 7 days of flight.
Must be ticketed by Feb 14.
Offer good until April 1.

Does that make ANY sense at all?

Also, now I do not know the load factor for the day that I intended to fly.

But doesn't the airline look at the situation and say to itself, "OK, the reservation is NOT going through....BUT wait, if we DO NOT sell the ticket, the seat goes unfilled AND we lose a sale anyway."

Having been through the upset again, it is their loss regardless. But I guess the RESERVATIONS systems never cease to amaze me.



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5 replies: All unread, jump to last
 
User currently onlineGoldenshield From United States of America, joined Jan 2001, 6119 posts, RR: 14
Reply 1, posted (11 years 9 months 3 weeks 3 days 18 hours ago) and read 1901 times:

The fault doesnt lay in the reservation system, but whomever encoded the fare basis itself....

The computer is only going by what it sees, and the agent cannot override it.



Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlineMirrodie From United States of America, joined Apr 2000, 7444 posts, RR: 62
Reply 2, posted (11 years 9 months 3 weeks 3 days 18 hours ago) and read 1886 times:
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I understand this. Therefore the dope isn't the system but the coder.

And we are hoping to have computers one day fly our planes??? I doubt it'll ever happen! (not so long as humans are there to foul it up  Wink/being sarcastic)



Forum moderator 2001-2010; He's a pedantic, pontificating, pretentious bastard, a belligerent old fart, a worthless st
User currently offlineFlyingTexan From , joined Dec 1969, posts, RR:
Reply 3, posted (11 years 9 months 2 weeks 3 days 22 hours ago) and read 1775 times:

and the agent cannot override it.

At AA, I could. Mainly Supervisors at ATO, CTO, or "Resolution Desk" agents in res ops can. They use what is called a SIP mask for fare absorb, change fee waivers and other favors.

Mirrodie, some day, we'll get together when I'm in NYC area for Happy Hour and I'll explain what I can.

JR FlyingTexan


User currently offlineNdege From United States of America, joined Mar 2003, 204 posts, RR: 3
Reply 4, posted (11 years 9 months 2 weeks 3 days 16 hours ago) and read 1733 times:

Depending on the rest of the fare rule, this actually might make sense as I'm quite familiar with arguing the finer points of fare rules.

need to be bought WITHIN 7 days of flight.

This can be the origin of a round-trip fare. Meaning you must initiate travel within 7 days of booking, but it can just be segment one of a round-trip travel. I'd have to read the rest of the rules to determine this for certain.

Must be ticketed by Feb 14.

This means the ticket has to be purchased by no later than 14 February.

Offer good until April 1.

Travel must be completed by 1 April.

So, to reword this all a little more clearly, if you purchase before the 14 Feb and travel within 7 days, so long as you return by 1 April, you can have this fare, subject to availability, blackout dates, off-peak travel days, and butterflies flapping their wings in some remote village in China.

BL


User currently offlineMirrodie From United States of America, joined Apr 2000, 7444 posts, RR: 62
Reply 5, posted (11 years 9 months 2 weeks 3 days 14 hours ago) and read 1718 times:
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Ndege, it had to be BOTH LEGS within 7 days of booking.
But a weird BS situation.

Never had a problem before.




Forum moderator 2001-2010; He's a pedantic, pontificating, pretentious bastard, a belligerent old fart, a worthless st
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