Print from Airliners.net discussion forum
http://www.airliners.net/aviation-forums/trip_reports/read.main/149741/

Topic: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: Abrelosojos
Posted 2009-06-06 11:58:55 and read 28168 times.

Feedback always appreciated.

Trip Report: 074
Flight Category: J-IMR (See Report End)
Date: 08 Apr-09 (See Report End)
SDT/SAT/Dur/Delay: 2130/0400+1/04:00 hrs
Flight: Jet Airways 9W 571, 1715 miles
Routing: KWI-BOM
Aircraft: 73H
Seat: Business, 1F

I > Background:
After 3 days of work in Damman, I needed to get away. 2 of my top 5 cities are “nearby” … and since I had been to Istanbul recently, it was time to head to Mumbai/Bombay for the weekend. I really wanted to try Jet Airways’ medium haul international offerings and they had a good introductory fare out of KWI. I believe this is the first review of 9W’s medium haul international operations in any class or route.

II > Pre-Flight:

a) Before Airport:
Jet Airways is India’s pioneering airline based in Bombay. It is India’s second largest airline and has an extensive network in India, with international operations to the Americas, Europe, and Asia. It is well known for excellent customer service. However, it has struggled of late in a difficult macroeconomic environment.

Jet Airways’ website at www.jetairways.com is visually clean and the perfect way to make a reservation. It is crisp and within a few minutes I was able to use my credit card to buy my ticket. I was particularly impressed by the use of colors (especially in the “fare families” stage). Furthermore, unlike in the past where Indian carriers have struggled with a Liechtenstein issued credit card, I was able to book my ticket seamlessly. In a matter of minutes, a smart looking PDF e-ticket was delivered to my inbox. Now, the website gives you plenty of opportunities to view/modify bookings. However, it has no functionality for seat selection for any class of travel. This is a pet peeve of mine and I wish 9W changes this in the near future. I was able to get a seat assigned calling the excellent call center.

b) At Airport:
Jet Airways uses Gate 2 @ KWI. After going through security, I made my way to the relatively empty 9W counter where an agent quickly processed my check-in. She was new at the job and was supervised by a wonderful 9W supervisor lady who thanked me for trying 9W’s new route, giving me directions to the premium lounge, and indicating me that the flight today would be operated by a 73H in 2x2 configuration in J. I thought it was a nice touch … after all, not all passengers are A.Net geeks  Smile. When asked about the loads, she said I should not worry as she had blocked the seat next to me. Nice  Smile.

Post check-in, you get through the premium security line (makes a world of difference), and on to airside. While KWI has improved significantly, there still is relatively little to do, and the terminal still looks depressing. I made my way to the “PEARL” lounge and must say I was not disappointed. It is MILES ahead of the Kuwait Airways lounge (also used by UA, MS, LH, etc.). The lounge had plenty of non-alcoholic beverage options, hot dinner service, computer terminals, and showers! Enough to keep me occupied until boarding was called.

Boarding involved another security check at the gate and then onwards to the aircraft. It was remarkably civilized for a Gulf airport as everyone neatly lined up. Now prior to boarding, I usually make it a point to photograph the aircraft. At this point, the apparent 9W station manager (Mr. SamXX) came and yelled at me for holding up the flight. I looked at him, asked his name and title, and politely reminded him that Mr. Goyal would probably not be too happy with his attitude towards premium passengers given that we were 43 minutes away from push-back. Perhaps I should not have said a thing, but I just have this huge problem with being yelled at by anyone in the customer service industry whose salary is being paid by my hard earned money and who takes their own frustrations with life at me. Moreover, I am able to hit back … many other passengers would have just taken the verbal abuse.

Anyways, I relaxed soon thereafter upon entering the rather soothing Jet Airways cabin and being cheerfully and warmly greeted by the flight attendants on duty. The lead attendant came and introduced herself and told me to “feel at home”. Aaw. She brought me an extensive choice of juices to drink for and mentioned, “you look thirsty for something a tad stronger … do not worry, the locks come off the bar as soon as we take off”. Jajajaja. I smiled and knew it was going to be a great flight. Also, prior to take-off, the thickest cold towels I had seen were distributed. J load was 60% … impressive for a new flight.

Airport - External:

(Kuwait International Airport – Gate 2)


Check-in:

(Security prior to check-in)


(Check-in)




Airport - Internal:

(Internal)


(FIDS)




(Post Security)


Scenes of the tarmac:

NONE

Lounge

(Definitely the better of the two lounges at KWI – the “PEARL” lounge)




(Good pre-flight meal)


(Even showers)


Boarding:

(Boarding gate)


(Organized line to get into gate area)


III> In-Flight:

a) Service Schedule + Impressions:
Prior to take-off, beverage service of exotic juices, cold towels, newspaper, and menus. After take-off, champagne service, then dinner service. Prior to landing, another round of beverages. Cabin attendants walked throughout the cabin topping up water, etc.

b) Aircraft + Seats:
Jet Airways’ 73H was in immaculate condition. Their medium-haul J product was also pretty impressive. It is not a flat-seat of any dimension, but the big leather seat where you sink in was perfect for a 4 hour flight. It had the right amount of pitch and recline for a routing of this length. Moreover, it was comfortable. I would not want to fly this on super long haul, but for this sector, it was more than adequate. Seat legroom was also decent. Nothing spectacular.

Aircraft:

(Got yelled for this  Sad)


Views from Aircraft:



General Seat Views + Seat Legroom

(Legroom)


(Seat control)


(Power and USB connector)


Seat Recline + Angle View:

(Decent recline)




Cabin:





(Bathroom with amenities)



c) Meal + Beverage:

Prior to take-off, an excellent selection of fresh juices, water, and soda were offered. I chose the rather soothing fresh lime juice. I remain convinced that Indians are addicted to it because I find it on all flights on Indian airlines. It is great! LOL. After take-off, we got some nuts and champagne. The lead FA immediately who had been so sweet at check-in, came literally within 5 minutes of take-off and asked me, “Alex, are you ready for that drink?”. Jaja. One thing which was interesting … being greeted by my first name. This is definitely a first for me on an Asian carrier and I was wondering if it was a combination of an experienced crew and that I am “young-ish”? Anyways, the champagne hit the spot and I was ready for my main course. I chose the “Jhinga curry” which was basically a shrimp curry. Like most Indian airline food, catering was flawless. The curry was something you’d find at an upper level Indian restaurant. Delicious. The shrimps were succulent, the rice perfectly cooked, and the lentil soup (“daal”?) just right. I was not impressed by the side salad which looked like an after-thought. I chose the “Kesari Rasamalai” for dessert and it was nice. One thing – all food was served together to rush through the service and have the lights dimmed for those who wanted to sleep. I was pretty impressed with how fast the crew worked to have this all taken care of. Since I did not sleep during the flight, I had my beverage topped off throughout the flight.

(Menu)








(Pre-departure drink)


(Warm nuts and champagne post-take off with IFE unit, control, and head-set)


(Classy linen)


(Excellent dinner – though, salad can be improved)


d) Inflight Entertainment:
While not top of the line, 9W’s AVOD kept me entertained throughout the flight as I caught up on “Curious Case of Benjamin Button”. The screens are adequately sized for a 738 and probably have the best touch-screen response I have seen on a plane. Quality is also crisp and clear and the noise-canceling headsets make sure that you hear the sound well. The in-flight magazine is good and you have a nicely stocked selection of magazines and newspapers to keep you more than happy for 4 hours.

(9W AVOD)










(“In-flight magazines”, Boarding Passes, etc.)


(Can some Indian please tell me who the girl is on the left? She reminds me of my Israeli friend!)


e) Crew:
WOW! WOW! WOW! Another data point to support my theory that best cabin crew come from India and Sri Lanka  Smile. 9W’s crew on this flight was flawless. On Indian carriers, I have usually preferred the genuine warmth of AI and IC, and thought 9W and IT were trying too hard with the “hot women” lacking a level of genuine smile that would melt your heart away. This 9W crew totally changed my impression. Throughout the flight, they displayed genuine-ness which comes from experience. Upon boarding, help with the bags and greetings by name. Here what sets out an Asian airline from most of their European and American counterparts is that they had learnt the names and were not reading from the flight manifest in front of you! I loved the lead FA who was at ease with her duties and her interactions with me upon boarding.

Throughout the flight, you could see them walk along the aisle checking on passengers, topping drinks and carrying bottles of water for those who needed it. All with polite, “Would you like some more?” and “Can I top it off?”. As usual, a great set of crew is made up of memorable experiences that you remember well after the flight. These are small anecdotes that remain in your mind amongst all the flying hours you clock. The 9W crew demonstrated all of it. Here are my 3 favorite ones that made flying with these women a true pleasure:

1/ During taxi out, the cabin lights were dimmed. One of the crew members walking to her secure position saw me read the in-flight magazine. She immediately came to me and turned the reading light that I did not notice the J seat to have. 2 minutes later, she came and offered me her little reading-light keychain.

2/ I have this bad habit of taking my “notes” for the TR’s on the pages of the in-flight magazine. During the flight, the lead FA noticed that I was writing all over the magazine. She immediately brought me a 9W stationary pad with 9W pens. Nice.

3/ Around 10 minutes prior to touch-down, I requested if I could have one last glass of champagne. After all, I was “starved” in KSA  Smile. I had not realized the galleys had all been locked for touch-down. With a smile and “certainly”, the crew went and unlocked the galley and had my champagne to me. Usually many crew would just have said “NO” and I would have been OK with it. It is just that this displayed an amazing level of customer service and the desire to make a passenger feel special.

Great cabin crew anticipates your needs. Very few airlines have mastered this concept. While I have almost always had extremely pleasant service from 9W crew, this particular set of women completely blew me away. They reminded me that a poor start (remember the 9W SM @ KWI?) can be easily rectified with warmth. They reminded me the value of genuine warmth and demonstrated that in 4 hours I would be reminded once again why I love flying.

IV> Post-Flight:
Arrival at BOM was smooth and I created a new personal record of being picked up by my friend 17 minutes after landing. Perhaps having dedicated premium immigration counters helped towards the process. BOM has seriously improved since I was last there.

V> Impressions + Scores:
Jet Airways was a joy to fly. It is undoubtedly one of the best carriers out there with an in-flight experience far superior than many of its cohorts. Airlines are made up of people and the crew on board was just fantastic. Also contributing towards a pleasant flight were a good IFE, good food, good beverage, and adequate seating for a medium-haul flight. Of course, there are rooms of improvement ... such as the nasty SM at KWI. Also, I do wish they provide a basic amenity kit on “over-night” flights irrespective of lenght. However, in my continued flying experience with 9W, these individuals are a rare breed.

I think 9W has been a wonderful addition to the GCC-India market and am convinced it will be able to steal market share from the big state-funded behemoths of the region. What I like about 9W’s service on the GCC flight is that it brings it same level of service across the network and does not lower its product offering because of passenger demographic. Any airline humane enough to treat all people (especially those less-fortunate) must deserve extra praise.

I do hope 9W continues to tweak its performance and improve its financial standing. A strong 9W is important for the consumer as it provides a far superior service than other medium haul flights I have had ex-India on SQ, EK, EY, etc. I would go out of my way to fly 9W and am willing to pay a price premium. Two thumps way up!

SCORING: (please let me know what you think of this new graph based scores which make it easier to benchmark)



VI> Other Trip Reports:

PREMIUM:
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.30:Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.14: Swiss (52): SCL-GRU: 06/2008
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.36: Privatair (60): MUC-BOS: 12/2008
6.25: Korean Air (45): NAN-ICN: 10/2007
6.11: TAP Portugal (53): GRU-OPO: 06/2008
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
6.41: American Airlines (58): LHR-BOS: 11/2008
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Bombay – at sunset and dusk – truly, one of my favorite cities in the world)




(One of my favorite Bombay restaurants – little cabana kind things on the beach)


(Inside of a cool lounge in Bombay. The picture is blurry as I was totally under the influence by then)


[Edited 2009-06-06 12:42:43]

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: PlaneHunter
Posted 2009-06-06 12:12:20 and read 28099 times.

Hi A.,

another excellent report, was a pleasure to read. I haven't read a negative report about 9W yet - and your review confirms all the praise.

Quoting Abrelosojos (Thread starter):
Got yelled for this

How annoying. Will these people ever understand that a picture of an airplane doesn't do any damage???  Yeah sure

Quoting Abrelosojos (Thread starter):
Excellent dinner – though, salad can be improved

Not bad - but the plate looks so overstaffed.

Quoting Abrelosojos (Thread starter):
While not top of the line, 9W’s AVOD kept me entertained throughout the flight as I caught up on “Curious Case of Benjamin Button”. The screens are adequately sized for a 738 and probably have the best touch-screen response I have seen on a plane. Quality is also crisp and clear and the noise-canceling headsets make sure that you hear the sound well.

Sounds excellent - and all that on a 738!


PH

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: LH4116
Posted 2009-06-06 12:13:51 and read 28099 times.

Great report Alex!
9W's NB J product looked really nice, and the food looked fantastic!

Thanks for posting

//Jonas

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: Freeman300
Posted 2009-06-06 12:14:26 and read 28090 times.

I enjoyed reading this. to me it is little exotic. Who knows, perhaps I get the time to take this trip in the future.

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: MHTripple7
Posted 2009-06-06 14:22:51 and read 27810 times.

WOW, thanks for the great report! I always enjoy reading about Indian carriers as the country fascinates me. It seems that you had a better crew than when I flew 9W between JFK and DEL back in 2008. Yours seem more personalized and less robotic than mine. I still enjoyed the experience on board their 77W's a lot though.

Quoting Abrelosojos (Thread starter):
On Indian carriers, I have usually preferred the genuine warmth of AI and IC, and thought 9W and IT were trying too hard with the “hot women” lacking a level of genuine smile that would melt your heart away.

This is exactly what I've experienced. I've found the 9W crews to look GREAT in their striking uniforms, however, the warmth was definitely lacking. On AI, the cabin crew look less impressive in my opinion, however, offer better and more genuine service. It's a matter of personal preference as to which you prefer. After your experience, would you consider 9W's cabin crew to be the best in India?

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: Mal787
Posted 2009-06-06 14:25:20 and read 27804 times.

Yet another great report , very nice detail and photos. You go on to mention how good the cabin crew are , I was chatting to some while I stayed at the Jurys in at Heathrow last year , they are indeed a nice bunch of people great lookers amongst them, (the girls where pretty to )  Smile we had a very nice chat over a shared breakfast table, I think they thought they were at work as they kept getting me Tea & Toast.

Like the new graph format a lot easier to look at and see the results

mal787

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: SR 103
Posted 2009-06-06 16:12:13 and read 27604 times.

No mention of a visit to your favorite Italian restaurant this time round?  Wink

The airport certainly has improved from what it was a few years ago. The Pearl lounge seems to be quite a bit better than the KU lounge that most airlines use. Other than 9W, who uses it?

Having flown the KWI-BOM route a handful of times in the not so distant past, its good to finally see a "solid" product on offer. Though KU always used to put J ticketed passengers in the F cabin on this route, so the seats were always good.

SR 103

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: Ojas
Posted 2009-06-06 19:31:26 and read 27286 times.

Excellent TR! I suppose this is the first TR on 9W's gulf routes.

Strangely 9W is criticized on many occasions on their EU, USA routes but on the gulf routes they tend to be really good. I flew them BOM - DOH - BOM and they were excellent in Y.

Thanks for sharing.

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: Debonair
Posted 2009-06-07 01:28:37 and read 26911 times.



Quoting Abrelosojos (Thread starter):
The lead FA immediately who had been so sweet at check-in



Quoting Abrelosojos (Thread starter):
an agent quickly processed my check-in. She was new at the job and was supervised by a wonderful 9W supervisor lady

Wonderful TR! Are you sure the lead FA was at check-in- or do you mean during boarding?

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: Vivekman2006
Posted 2009-06-07 02:25:08 and read 26812 times.

Excellent Trip Report, Alex! This was the first review of 9W's regional international offering on their 737s. Nice pics as well....

Quoting Abrelosojos (Thread starter):
(Can some Indian please tell me who the girl is on the left? She reminds me of my Israeli friend!)

The girl on the left is Indian actress - Genelia D'Souza. The picture (Genelia with actor Imran Khan) is from the movie - "Jaane Tu, Ya Jaane Na" What a coincidence - I am actually watching the same movie on the Star Gold channel, as I write this...  Smile

- Vivek

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: CXfirst
Posted 2009-06-07 05:45:47 and read 26604 times.

Very Nice Report.

Interesting to see that you have Indian carriers in all top 3 for Premium, Economy and Short Economy, and not just the one in each!

-CXfirst

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: Abrelosojos
Posted 2009-06-07 11:28:36 and read 26200 times.



Quoting PlaneHunter (Reply 1):

another excellent report, was a pleasure to read. I haven't read a negative report about 9W yet - and your review confirms all the praise.

= Yup. 9W is quite the gem of an airline.

Quoting PlaneHunter (Reply 1):

Not bad - but the plate looks so overstaffed.

= It was. I asked the crew later why the rush to serve everything and they said it was because it was a short red-eye and many J passengers wanted to get some sleep - so entire thing served together. Makes sense.

Quoting MHTripple7 (Reply 4):
WOW, thanks for the great report! I always enjoy reading about Indian carriers as the country fascinates me. It seems that you had a better crew than when I flew 9W between JFK and DEL back in 2008. Yours seem more personalized and less robotic than mine. I still enjoyed the experience on board their 77W's a lot though.



Quoting MHTripple7 (Reply 4):
This is exactly what I've experienced. I've found the 9W crews to look GREAT in their striking uniforms, however, the warmth was definitely lacking. On AI, the cabin crew look less impressive in my opinion, however, offer better and more genuine service. It's a matter of personal preference as to which you prefer. After your experience, would you consider 9W's cabin crew to be the best in India?

= I do not make opinions based on one data point  Smile. So, 9W crew is still not the "best in India" ... however, it still is a fantastic set of crew. Besides, I think Indian and Sri Lankan carriers have far superior crew members than most. Ok, Malaysian still has some of my most fantastic crews ever.

Quoting Mal787 (Reply 5):
Yet another great report , very nice detail and photos. You go on to mention how good the cabin crew are , I was chatting to some while I stayed at the Jurys in at Heathrow last year , they are indeed a nice bunch of people great lookers amongst them, (the girls where pretty to ) Smile we had a very nice chat over a shared breakfast table, I think they thought they were at work as they kept getting me Tea & Toast.

= Not bad!

Quoting Mal787 (Reply 5):

Like the new graph format a lot easier to look at and see the results

= Thanks.

Quoting SR 103 (Reply 6):
No mention of a visit to your favorite Italian restaurant this time round? Wink

= No time.

Quoting SR 103 (Reply 6):

The airport certainly has improved from what it was a few years ago. The Pearl lounge seems to be quite a bit better than the KU lounge that most airlines use. Other than 9W, who uses it?

= I don't remember ... but there were other carriers ... and I am pretty sure I used the PEARL lounge when flying EK ex-KWI.

Quoting Ojas (Reply 7):
Strangely 9W is criticized on many occasions on their EU, USA routes but on the gulf routes they tend to be really good. I flew them BOM - DOH - BOM and they were excellent in Y.

= I have heard this as well. I think their service on EU/USA have inexperienced crew members compared tot he GCC routings which get their experienced Indian domestic crew?

Quoting Debonair (Reply 8):
Quoting Abrelosojos (Thread starter):
The lead FA immediately who had been so sweet at check-in



Quoting Abrelosojos (Thread starter):
an agent quickly processed my check-in. She was new at the job and was supervised by a wonderful 9W supervisor lady

Wonderful TR! Are you sure the lead FA was at check-in- or do you mean during boarding?

= Oops ... during boarding.

Quoting Vivekman2006 (Reply 9):

The girl on the left is Indian actress - Genelia D'Souza. The picture (Genelia with actor Imran Khan) is from the movie - "Jaane Tu, Ya Jaane Na" What a coincidence - I am actually watching the same movie on the Star Gold channel, as I write this... Smile

= Thanks. She looks VERY much like my Israeli friend. I showed her the picture and she was a little confused.

Quoting CXfirst (Reply 10):
Very Nice Report.

Interesting to see that you have Indian carriers in all top 3 for Premium, Economy and Short Economy, and not just the one in each!

-CXfirst

= Ya. 9W could not top the efforts of TK or AC ... but was able to crack the top 3 in Premium offering. If you have read all my reports, you'll see why they do so well. I remain convinced that service offerings in Indian carriers are far ahead of others. If they will remain in 5 years is the million dollar question. Now, it should be noted that I have not had the opportunity for personal travel (since 2006, my first TR) on 2 of my favorite airlines - ANA and Malaysian.

Also, interesting to note that the worst service I have received in Y is also on an Indian carrier.

Saludos,
A.

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabi
Username: Transpac787
Posted 2009-06-07 15:00:30 and read 25836 times.



Quoting Abrelosojos (Thread starter):
(Definitely the better of the two lounges at KWI – the “PEARL” lounge)

I've nonrev'd to KWI twice now and both times they've always treated me really well, giving me free access to the lounge, food, showers, etc. It's a really nice airport and staff, I've found. They even gave me a seat assignment in Y but a quick in-cabin upgrade to C. Gotta love paying $25 dollars for a 14 hour flight in Business Class  Big grin

Quoting Abrelosojos (Thread starter):
(Legroom)

Um..

... what's with the censoring of your shoes??

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: Evan767
Posted 2009-06-07 15:42:43 and read 25797 times.

I was in Kuwait the day before you were, early on the 7th, flying to ATL. I was impressed with KWI as an airport, though I have read they have magnificent plans to build a new terminal; one that is vastly larger than the current. Will be interesting to see how that pans out in this economy...

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: Abrelosojos
Posted 2009-06-08 09:15:40 and read 25191 times.



Quoting Transpac787 (Reply 12):
Um..

... what's with the censoring of your shoes??

= Oh. It was a mistake. LOL.

Saludos,
A.

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: Directorguy
Posted 2009-06-08 10:40:17 and read 25071 times.

Great TR, as usual.

It shows a lot that Jet Airways has invested so much in training, soft/hard products etc. on their 737s. What is a fairly short hop is no longer a routine regional C experience, but more like a condensed version of a 'London-Sydney in F' type TR. Compare this experience with MS and you obviously have a winner.



Quoting Abrelosojos (Thread starter):
Jet Airways was a joy to fly. It is undoubtedly one of the best carriers out there with an in-flight experience far superior than many of its cohorts. Airlines are made up of people and the crew on board was just fantastic. Also contributing towards a pleasant flight were a good IFE, good food, good beverage, and adequate seating for a medium-haul flight. Of course, there are rooms of improvement ... such as the nasty SM at KWI. Also, I do wish they provide a basic amenity kit on “over-night” flights irrespective of lenght. However, in my continued flying experience with 9W, these individuals are a rare breed.

I think 9W has been a wonderful addition to the GCC-India market and am convinced it will be able to steal market share from the big state-funded behemoths of the region. What I like about 9W’s service on the GCC flight is that it brings it same level of service across the network and does not lower its product offering because of passenger demographic. Any airline humane enough to treat all people (especially those less-fortunate) must deserve extra praise.

I do hope 9W continues to tweak its performance and improve its financial standing. A strong 9W is important for the consumer as it provides a far superior service than other medium haul flights I have had ex-India on SQ, EK, EY, etc. I would go out of my way to fly 9W and am willing to pay a price premium. Two thumps way up!

You raise some valid points, and you're spot on. 9W does treat KWI-BOM like BOM-LHR on a 77W. With airlines competing left and right for the Kuwait-India, looks like 9W is a big contender for the top prize. With what seems like a full flight, 9W is scoring big time.

Quoting Abrelosojos (Thread starter):
SCORING: (please let me know what you think of this new graph based scores which make it easier to benchmark)

Me likee  Smile Continue it

Thank you very much, you've done it again.

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: BA319-131
Posted 2009-06-14 12:12:50 and read 23995 times.

Hi A,

Great report & pictures.

Your TR along with others do seem to show 9W is an airline with a good J & Y product, I've no worries in choosing the for future flights if they flew where and when I needed them.

Liked the trip.

Cheers

Mark

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: Transpac787
Posted 2009-06-14 17:05:52 and read 23878 times.



Quoting Abrelosojos (Reply 14):
= Oh. It was a mistake. LOL.

You mistakenly photoshopped a white box into a photo??  eyebrow   Wink

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: Mk777
Posted 2009-06-17 07:59:11 and read 23296 times.

As always, an awesome TR, especially since its about India.

9W seems to be putting a lot of effort in their crew training and it was displayed very well on your flight. The food looks scrumptious, well since i love indian food, it has to  Smile The food tray, however looks a bit busy. Maybe they could have served the salad and dessert separately from the main course meal(just my opinion).

The sunset captured in Mumbai looks great and which lounge is that pic from?


Its nice to see 9W doing a good job on its flight. next time i will go to India, i shall fly them to BOM from DEL just to compare them with IT.

Topic: RE: Jet Airways 9W 571: 08/APR/09: KWI-BOM: J Cabin
Username: Abrelosojos
Posted 2009-07-13 11:22:50 and read 21668 times.



Quoting Mk777 (Reply 18):

9W seems to be putting a lot of effort in their crew training and it was displayed very well on your flight. The food looks scrumptious, well since i love indian food, it has to Smile The food tray, however looks a bit busy. Maybe they could have served the salad and dessert separately from the main course meal(just my opinion).

= I think they serve it together so that passengers can quickly finish their meal and get on with some sleep. Given the flight time, I actually think it makes sense and prefer it.

Quoting Mk777 (Reply 18):
The sunset captured in Mumbai looks great and which lounge is that pic from?

= Dome.

Saludos,
A.


The messages in this discussion express the views of the author of the message, not necessarily the views of Airliners.net or any entity associated with Airliners.net.

Copyright © Lundgren Aerospace. All rights reserved.
http://www.airliners.net/