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Topic: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Abrelosojos
Posted 2009-07-29 23:33:16 and read 30228 times.

Feedback always appreciated.

Trip Report: 079
Flight Category: J-ILR (See Report End)
Date: 5 Jun-09 (See Report End)
SDT/SAT/Dur/Delay: 1105/1415/09:10 hrs
Flight: Austrian Airlines OS 87, 4240 miles
Routing: VIE-JFK
Aircraft: 772
Seat: Business, 6A

I > Background:
I always get a little worried when my mileage accounts are rather full as they are not like banks and could devalue at the whim of a marketing “enhancement”. So I decided to book a reward trip to Vienna and see a friend who is working at UNIDO. Given it is peak travel season, I was rather content with the routing I received … CCS-FRA-VIE-JFK/LGA-YYZ-CCS. This trip report will focus on the Austrian flight from VIE to JFK.

For some reason, there is an absolute dearth of reports on OS. I searched, but I think this very well might be the first report premium cabin report of Austrian on an intercontinental flight. I also found only 1 intercontinental Y report; and, 1 J class (LHR-VIE) report.

II > Pre-Flight:

a) Before Airport:
Austrian Airlines (OS) is the flag carrier airline of Austria (and a Star Alliance member), headquartered at Vienna. Together with regional subsidiary Tyrolean Airways (Austrian Arrows) and charter arm Lauda Air, it operates scheduled services to over 130 destinations. However, it has been cutting several of its loss-making long haul flights as it trims its network to better deal with the significant losses it has been suffering. It has been “bought” by Lufthansa – and we will get a clearer idea of the deal by the end of this week (lots of issues with the EU).

While ticketing for the flight was done through UAL 1K award desk, I was able to view my booking at www.aua.com. The site has a come a long way and I am told that seat selections can be done online. However, editing a booking needs a phone call and chosing a seat selection was fairly easy via the North American call center.

b) At Airport:
Austrian uses Terminal 2 at VIE and the small terminal means things can be done fairly quickly. This compensates for the fact that Vienna is an extremely dingy looking terminal that shows its age and lack of sophistication. It reminds me a lot like LHR T3 – but far more efficient due to the relative lack of flights. Anyways, J class passengers and Star Gold members have a section of dedicated check-in desk and kiosks. The woman who checked me in was super pleasant and gladly complied with my seat change request and tagged my bag. Quick, efficient, and with a smile. Good!

This high from good service was soon brought down to earth by the extremely rude and obnoxious immigration agent. What is with these people at VIE? EVERYTIME I have been through the airport, I have encountered rude immigration staffers. I mean, it is almost as bad as CDG! Oh well.

This “Jackyl and Hyde” experience with VIE people continued as I went to the lounge and was met by 2 extremely nice lounge attendants. The man immediately took a strong liking towards me and giggled about me to his colleague. Cute. The lounge itself is TINY and dingy, with a very limited option of eating and beverage option. I wonder how they can handle 4-5 flights together. WiFi was down. Thankfully, there are 2 computer terminals for use and I caught up on some emails.

Boarding was announced 45 minutes prior in the lounge and I made my way to the boarding gate with the lounge attendant saying, “hope to see you soon Alex” … tee-hee-hee. LOL.

So being recognized for my fantastically good looks and with my ego being at a natural high, I was soon brought down to earth with the absolutely chaotic boarding “hold”. It was small and there was no space available. One would think that an “efficient” country like Austria could have figured out that a small room cannot hold all the pax of a 777. Couldn’t OS open one of the adjacent gates for the J class and Star Gold members? Oh well.

After spending 20 minutes in stand-only room hold area, boarding was called by class and alliance status. Boarding was quick and I was greeted onboard by the lead FA. Since J class is divided into 2 sections (front; and the more private back where I ALWAYS sit), I did not notice if they were pro-active during boarding. In Y, they were not. I had to help several passengers put their bags in the overhead, etc. Looking around, J load was 20% … no wonder their long haul operations have such huge losses. Of the 20%, it was evenly split between local and connect, with pretty much all being from the Delhi flight.

Airport - External:

(Vienna Airport: T2)


Check-in:

(Check-in)


Airport - Internal:

(Internal)


(FIDS)
NONE

(Post Security)


Scenes of the tarmac:

NONE

Lounge

(Austrian’s cramped flagship lounge)


(That is pretty much the entire space)


Boarding:



(Cramped standing-room only holding room)


III> In-Flight:

a) Service Schedule + Impressions:
Immediately after boarding, welcome drinks and water. Menus and amenity kits were also distributed. After boarding, hot towels, food orders taken, headsets distributed, lunch service, and then prior to landing a second meal service.

The highlight of the flight was definitely the interaction between a Frenchman and an Australian who were the other passengers on the rear part of the J cabin. I don’t know how it started by a little after take-off, the Frenchman suddenly got up and started yelling to the Australian that he was snoring and he should stop snoring. Jajaja. Since the conversation was so bizarre, and I was taking notes down for this TR, I wrote down some of the random parts of the conversation which I found humorous – including the Frenchman screaming, “you are like the Americans ... a backward kangaroo” with the Australian responding, “shut up French frong”. Seriously, WTF? I wish I taped it – total you Tube material. The pursar had to come and separate these two boys and they moved to seats further apart. Drama!

b) Aircraft + Seats:
Austrian Airlines 772 was immaculately maintained in the J class … including the bathroom. The colors used in the cabin were very classy – with the right amount of faux wood to accentuate the “business” look. Even the multi-colored rows of seats in Y were impressive and added to a cheery cabin feel.

The lie-flat seat that Austrian uses is better than lie-flat seat you’d find on other Euro carriers (KL/AF/LH/etc.). Perhaps it was in my mind, but I found the overall comfort and space to be greater than many other lie-flats. It is extremely comfortable to sit on and you can get nice crouched/recline positions while watching TV, etc. Moreover, in the “lie-flat” mode, the “breaks” are far less than counterpart seats making it much more bearable. I am not a big fan of lie-flat in general … though, this seat reminded me of the old Raffles lie-flat which is pretty good as far as lie-flats go. Does anyone know if it’s the same manufacturer and seat model? Interestingly, OS’s lie-flats are probably better than any other J class seat in “mother” Lufthansa’s stable. Disclaimer being that I have not tried out the new LX-J.

Aircraft:

(772)


Views from Aircraft:










(Vie Airport)








General Seat Views + Seat Legroom



(Controls)


(Huge privacy divider)




Seat Recline + Angle View:

(Bed Position)


(Other comfortable positions)




Cabin:





(Bathroom Amenities)



c) Meal + Beverage:

Austrian is catered by Turkish company Do&Co and the superior quality of food clearly showed throughout the flight. Immediately upon boarding, we were offered a selection of drinks including an Austrian cocktail (name I don’t remember; perhaps our Austrian A.Netters can help?) which was delicious. Moreover, good to see local touches than the generic champagne/OJ/water routine.

Lunch service commenced soon after take-off and it started with a selection of antipasti from the trolley including a very tasty selection of cold cuts presented well. Following this was an excellent creamy apple based soup and a good sized (but not spectacular salad). Options for main included beef, seabass, and chicken ... and upon recommendation from the pursar, my choice of seabass proved to be ultimately disappointing. It was huge and actually tasteless. The rather underwhelming feeling from the seabass was soon compensated with the absolutely delightful chocolate banana cake. This was followed by a round of digestives and capped up with an excellent choice of specialty cafe. Austria apparently takes pride in their cafe and there was a huge selection of excellent special drinks one could get. I settled for a Weiner Eiskafee which was a delight!

Prior to landing a second meal service commenced and again there were some excellent choices including the chicken tikka brochette which I had and was amazed at how delicious it was!

Beverage service was also very good and included a good selection of wine, champagnes, and liquor. I was particularly impressed with their collection of apertifs and the fact that they had sake! Good job Austrian to think outside the box.

Outside the meal service and other beverage runs (one thing of note, they give you a bottle of water and do water runs ONLY during meals – which is disappointing), there is a self-help tray in the galley with basic juices, water, and some chips. Pretty below-average for a J-cabin.

(Take off drinks including Austrian specialty)


(Menu)












(Lunch)










(Definitely the highlight)


(Snack Bar)


(Second Meal – very yummy)



d) Inflight Entertainment:
An area where Austrian has fallen asleep as their competitors have whizzed past them is in IFE offerings. OS provides 6 movies run simultaneously on-loop (non-AVOD) on extremely poor screens. While they provide decent noise-canceling headsets, I don’t understand why ... the sound quality is equally abysmal. Why not provide with individual units if they cannot go AVOD and/or upgrade the movies? The inflight magazine is a little better ... but against their video units, it does not have to try hard.

(Old School)







(Lots of promos on Austria and AUA – but no good programming)






(And lots of system errors)


(Interesting music collection)


(“In-flight magazines”, Boarding Passes, etc.)


e) Crew:
Like their IFE system, it seems that Austrian’s flight attendants do not understand what it takes to be competitive in this fierce industry. While they were pleasant to interact with, the opportunities to do so was limited to only things mandated by the service protocol. A distinct warmth was missing from them. At boarding, they were polite – but no help with bags or anything of that sort. During the distribution of stuff, and the meal service, they were friendly and efficient. Nothing more. What was disappointing was that they disappeared into the galleys as soon as the meal service was done. There was no walk-throughs on a J cabin; no water runs; and in something I don’t usually encounter in J class, no attempt to answer the call button. Mine was on for over an hour – and I switched in off/on several times. The Frenchman had his unanswered forever. Finally, midway through the flight, some non-revs were allowed to come in and sit at the J cabin. While I don’t have a problem with this, I was bothered that their on-duty FA friend came by and chatted and joked with them loudly ... in a flight were shades were down and many were trying to sleep. Upon landing at JFK, this crew member made sure her non-reving friends were the first to get off because “they had a connection to catch”. They literally made all other J pax wait. I had a connection too dammit! Definitely not a good example of customer service.

(My unanswered call button)


IV> Post-Flight:
Landing at JFK was remarkably smooth and I was off to being picked within 45 minutes.

(JFK)




V> Impressions + Scores:
Let me start with the positives: Austrian is an airline that definitely does some things right. Its catering is one of the best I have encountered amongst European carriers; its ground staff (check-in and lounge) are both better than most European airports. While they do have lie-flat seats, the type of lie-flat instantly propels them ahead of LH, AF, LO, AZ, SN, KL, etc. The big negatives are BIG. Their IFE sucks and I don’t understand why they don’t bother to upgrade it. However, more importantly, their crew just did not perform on this flight. I can accept cold and efficient (ala LH – though, I have met some wonderful LH crew of late) … but I cannot tolerate passive crew members in J class who don’t bother to even reply to a call attendant button.

While it has significant challenges ahead, Austrian has a good niche product and I do think it can become a Swiss-like part of the Lufthansa family. However, in an increasingly challenging environment, it needs to work doubly hard to prove itself. Poor crew and IFE will not help its cause. While I most certainly fly them again, I can no longer give them thumps up or endorse them without a heavy heart. Shame really, because their cabin seats and food are definitely amongst the best in Europe.



VI> Other Trip Reports:

PREMIUM:
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Austrian Airlines (79): VIE-JFK: 06/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.36: Privatair (60): MUC-BOS: 12/2008
6.25: Korean Air (45): NAN-ICN: 10/2007
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
6.41: American Airlines (58): LHR-BOS: 11/2008 6.41: Avianca (78): JFK-BOG: 05/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(One of the best inflight amenity kits I have seen amongst European carriers)

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: The777Man
Posted 2009-07-30 02:12:37 and read 29789 times.

Excellent report as always, Alex!

That's very bad with the call button on for such a long time in BUSINESS class!!!! Also no water/drink runs at all!!! Again, that would be very disappointing even in Economy class.....

The seat doesn't look too comfortable either but apperently it was okay.....

I had a nice flight when I flew in Economy class IAD-VIE about 18 months ago. Food was really good too but not as good as it was on Lauda Air KUL-SYD in 1998. That was absolutley fantastic!

The777Man

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: MilesDependent
Posted 2009-07-30 04:40:47 and read 29472 times.

Another tremendous report Alex.

I have flown on the Austrian 777s four times back in the Lauda days (2002-2003). All four flights featured crew who just didn't give a damn. I actually had a big run-in with them on one flight in particular. My special meal was not loaded and the crew just didn't care - dismissed it and blamed it on the airport catering. While it is not the crew's fault, being apologetic and showing basic empathy seemed beyond them. I've not set foot on another OS/NG flight since then. It seems like nothing has changed so I will continue to give Austrian a BIG miss.

Back to your flight, you have to wonder when a crew can't get the service right with such a low load factor....

mD

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Flyboy_se
Posted 2009-07-30 06:09:23 and read 29183 times.

Thanks for an interesting trip report!
You always seem to meet rude frenchmen on your flights.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Abrelosojos
Posted 2009-07-30 06:29:42 and read 29100 times.



Quoting The777Man (Reply 1):

That's very bad with the call button on for such a long time in BUSINESS class!!!! Also no water/drink runs at all!!! Again, that would be very disappointing even in Economy class.....

= Yup. And a shame really because they have so much things going well for them! I mean the food was fantastic!

Quoting The777Man (Reply 1):
The seat doesn't look too comfortable either but apperently it was okay.....

= I had no problems with the seat. It is not full-flat ... but not a bad lie-flat.

Quoting The777Man (Reply 1):
I had a nice flight when I flew in Economy class IAD-VIE about 18 months ago. Food was really good too but not as good as it was on Lauda Air KUL-SYD in 1998. That was absolutley fantastic!

= I miss Lauda Air.

Quoting MilesDependent (Reply 2):

Back to your flight, you have to wonder when a crew can't get the service right with such a low load factor....

= Yup.

Quoting Flyboy_se (Reply 3):
You always seem to meet rude frenchmen on your flights.

= You know its funny. I have had bad experiences at CDG and with AF, but never encountered rude Frenchmen when flying. And in 2 months, I encountered 2 weirdos - one at GRU and now one at this flight. Though, in his defense, he was definitely upset with the Australian on something bigger as he clearly exploded. And, the Aussie chap was not too friendly either.

Saludos,
A.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Egyptair269
Posted 2009-07-30 07:34:33 and read 28933 times.

Superb TR!! The detail, the Analysis system at the end, everything is just wow, you definitely make the best TRs on A.net!!!!

The seats on OS 772 J cabin, remind me of BD's old C class seats on the A330. I really like the hardwood on the back of the seats.

Quoting Abrelosojos (Thread starter):
The highlight of the flight was definitely the interaction between a Frenchman and an Australian who were the other passengers on the rear part of the J cabin. I don’t know how it started by a little after take-off, the Frenchman suddenly got up and started yelling to the Australian that he was snoring and he should stop snoring. Jajaja. Since the conversation was so bizarre, and I was taking notes down for this TR, I wrote down some of the random parts of the conversation which I found humorous – including the Frenchman screaming, “you are like the Americans ... a backward kangaroo” with the Australian responding, “shut up French frong”.

LOL What a lame insult 'backward kangaroo'. How can such an immature argument take place between two fully grown men?? Sad.

Cheers
Egyptair269

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Carfield
Posted 2009-07-30 07:44:55 and read 28907 times.

Thanks for another great trip report!

Austrian has really nice food and the catering is still very high standard.

Sad to hear about the whole episode concerning the non-rev and F/As! I will definitely report it to Austrian because this type of non-revenue passengers' behaviors are unacceptable. Non-revenue passengers supposed to be discrete, and all passengers, rev or non-reve, are supposed to respect your neighbors. Being in a J cabin is a privilege, not a right!

The non-AVOD PTV is a shock but with the current financial environment and the number of passengers on your flight in J, that aspect is sadly not going to be a priority. But at least the food is still good.

Thanks,
Carfield

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Abrelosojos
Posted 2009-07-30 07:54:52 and read 28871 times.



Quoting Egyptair269 (Reply 5):
Superb TR!! The detail, the Analysis system at the end, everything is just wow, you definitely make the best TRs on A.net!!!!

= You are way too kind. Shukran.

Quoting Egyptair269 (Reply 5):
The seats on OS 772 J cabin, remind me of BD's old C class seats on the A330. I really like the hardwood on the back of the seats.

= Curious. Do you know if its also the same seat as the SQ old Raffles? It is funny you mention BD's old C because as I entered the cabin I was trying to remember what the seat reminded me of and could not think.

Quoting Egyptair269 (Reply 5):
LOL What a lame insult 'backward kangaroo'. How can such an immature argument take place between two fully grown men?? Sad.

= It was actually quite funny. Weirdly, they both slept through the rest of the flight. You can see them in the pics.

Quoting Carfield (Reply 6):
Austrian has really nice food and the catering is still very high standard.

= Yup. Catering is seriously good.

Quoting Carfield (Reply 6):
Sad to hear about the whole episode concerning the non-rev and F/As! I will definitely report it to Austrian because this type of non-revenue passengers' behaviors are unacceptable. Non-revenue passengers supposed to be discrete, and all passengers, rev or non-reve, are supposed to respect your neighbors. Being in a J cabin is a privilege, not a right!

= Thanks. I reported it to the management as well.

Quoting Carfield (Reply 6):
The non-AVOD PTV is a shock but with the current financial environment and the number of passengers on your flight in J, that aspect is sadly not going to be a priority. But at least the food is still good.

= And it becomes the self-defeating "chicken" and "egg" syndrome. I really do wish OS survives because they are a niche player and Europe could do with competition.

Saludos,
A.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Ajs123uk
Posted 2009-07-30 08:02:38 and read 28853 times.

A good read, especially since I flew Austrian to BKK in Jclass a couple of months ago. Like you I enjoyed the food, fantastic selection of coffee and I agree the IFE was nothing special. I thought the seat was on a par with Lufthansa, comfy to lounge in, eat and watch tv (if you are not in a middle seat!) but not so comfy for sleeping in. I also liked the washbag quite original, and general feel of the cabin design. The crew I had were friendly enough but I can't remember any juice rounds either. Business was full to BKK they do offer some good fares to the East!
Thanks for the report. Alan.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Egyptair269
Posted 2009-07-30 08:43:59 and read 28725 times.



Quoting Abrelosojos (Reply 7):
= You are way too kind. Shukran.

Afwan (Your Welcome)  Smile

Quoting Abrelosojos (Reply 7):
Curious. Do you know if its also the same seat as the SQ old Raffles? It is funny you mention BD's old C because as I entered the cabin I was trying to remember what the seat reminded me of and could not think.

No I haven't been on SQ! But regarding BD, their C class on the A330 was recently renovated, I think about a year or a year and a half ago. Before that the seats were very similar to those in your TR. I think BD are now using their old C class seats in premium economy!

Cheers
Egyptair269

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: TYCOON
Posted 2009-07-30 09:17:19 and read 28637 times.

Although we disagree alot of the times on this site, I always enjoy your TRs - probably consistently the best on this site!!!!

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: StefanPAD
Posted 2009-07-30 09:56:48 and read 28556 times.

Hi!

Thank you for your efforts to write down this (as ever) very interesting and detailed report

Quoting Abrelosojos (Thread starter):
For some reason, there is an absolute dearth of reports on OS.

 checkmark  All the more thank you for this report.

I've never been on OS myself yet, but I've heard and read about their outstanding catering. On some flights they have a chef cooking aboard. But apparently not on your flight.

A friend of mine flew OS BOM-VIE in J this spring and was enthused about their service and he would prefer OS over LH.

IFE indeed looks poor, but I'm not much into movies, so not a big drawback for me. But you are right, IFE should offer AVOD in all classes.

The crew looks deficient. Was this your first experience with OS?

Regards,
Stefan

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Semsem
Posted 2009-07-30 10:08:18 and read 28515 times.

The OS crews in general are very reserved. I love Icecaffee in Austria. I forgot whether they put ice cream or just whipped cream in it.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Travelin man
Posted 2009-07-30 10:24:29 and read 28467 times.

I just want to say that I am a very "statistics and graphs"-oriented person, so I absolutely love your quantitative analysis of each of your trip reports, and how it ranks vis a vis your other experiences. I search for your TRs for this reason. Do you do the graphs in Excel?

But enough ego-boosting compliments, given your experience in the OS lounge your head may burst...  Wink

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Abrelosojos
Posted 2009-07-30 10:28:19 and read 28459 times.



Quoting Ajs123uk (Reply 8):
A good read, especially since I flew Austrian to BKK in Jclass a couple of months ago. Like you I enjoyed the food, fantastic selection of coffee and I agree the IFE was nothing special. I thought the seat was on a par with Lufthansa, comfy to lounge in, eat and watch tv (if you are not in a middle seat!) but not so comfy for sleeping in. I also liked the washbag quite original, and general feel of the cabin design. The crew I had were friendly enough but I can't remember any juice rounds either. Business was full to BKK they do offer some good fares to the East!
Thanks for the report. Alan.

= Glad to hear our experiences are similar - with me rating the seat better and you the crew. Oh, I really wish the crew were good as the 2.0 I gave them totally killed their overall chance to be a top 5 performer. Otherwise, surprisingly good performance overall.

Quoting Egyptair269 (Reply 9):
No I haven't been on SQ! But regarding BD, their C class on the A330 was recently renovated, I think about a year or a year and a half ago. Before that the seats were very similar to those in your TR. I think BD are now using their old C class seats in premium economy!

= I have actually never been on BD-J. But I don't think these are the same seats as BD-Y+ because I have flown them and the seats are not lie-flat.

Quoting TYCOON (Reply 10):
Although we disagree alot of the times on this site, I always enjoy your TRs - probably consistently the best on this site!!!!

= Thanks. We only disagree on AF and CDG. Else, I am sure we can get along as long as avoid those topics  Wink.

Quoting StefanPAD (Reply 11):
I've never been on OS myself yet, but I've heard and read about their outstanding catering. On some flights they have a chef cooking aboard. But apparently not on your flight.

= Nope. There was a chef cooking aboard - and I am sorry I did not address that. Though, I do not know where he was cooking - perhaps in the front galley? I saw him a few times but he did not interact with the passengers or anything. Just saw him with his uniform that is it.

Interestingly, I find TK's catering to be excellent as well - they are also handled by the Turkish company Do & Co.

Quoting StefanPAD (Reply 11):
A friend of mine flew OS BOM-VIE in J this spring and was enthused about their service and he would prefer OS over LH.

= I would have to agree with him. The "problem" with LH is that it has not invested much in its products. It has not needed to as its business model has been largely successful and the hub based model it has developed has been remarkably successful ... especially because it provided consistently reliable service to parts of the world without one.

I know (and respect) a lot of LH management and I think there will be changes after Mr. M leaves. For example, expect more attention to P2P flying.

Quoting StefanPAD (Reply 11):
FE indeed looks poor, but I'm not much into movies, so not a big drawback for me. But you are right, IFE should offer AVOD in all classes.

= Yup.

Quoting StefanPAD (Reply 11):
The crew looks deficient. Was this your first experience with OS?

= I have flown OS a few times - but mostly on intra-Europe flights were the crew have been fine. So I wonder if Austrian is like Air France - decent crews intra-Europe and really poor ones intercontinentally.

Quoting Semsem (Reply 12):
The OS crews in general are very reserved. I love Icecaffee in Austria. I forgot whether they put ice cream or just whipped cream in it.

= I LOVED all their coffee offerings  Smile. I think overall you feel you're "Austrian" on their flight ... which is nice.

Saludos,
A.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Abrelosojos
Posted 2009-07-30 10:30:27 and read 28452 times.



Quoting Travelin man (Reply 13):
I just want to say that I am a very "statistics and graphs"-oriented person, so I absolutely love your quantitative analysis of each of your trip reports, and how it ranks vis a vis your other experiences. I search for your TRs for this reason. Do you do the graphs in Excel?

= Thanks. Yes ... we consultants are slightly (and sadly) obsessed with Excel.

Quoting Travelin man (Reply 13):
But enough ego-boosting compliments, given your experience in the OS lounge your head may burst... Wink

= Hey now ... I admitted it that it felt good. One can never tire of compliments. So feel free  Wink.

Saludos,
A.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: CityofAthens
Posted 2009-07-30 10:44:16 and read 28411 times.

Thanks for the report on OS - I always chuckle when I see their crew (last time in DXB) as they look a bit like "Santa's Little Helpers" with their red tights (and I don't mean that to sound derogatory).

I wasn't surprised about the catering as I've heard the good stories; I was surprised about the crew performance but I suppose every airline has its share of poor performers; perhaps morale is low because of the company situation but then again, you say that the very same crew were livelier with their non-rev colleagues .... I can't understand why you would move your non-rev colleagues to J in that manner; then again I've seen the same before on an Emirates flight. It's totally unprofessional.

To end on a positive note, I like Vienna and I love the Austrian colour scheme; I do think they have a unique flair.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Travelin man
Posted 2009-07-30 10:45:57 and read 28410 times.



Quoting Abrelosojos (Reply 15):
= Thanks. Yes ... we consultants are slightly (and sadly) obsessed with Excel.

As a former mgmt consultant (for 6 years) I too sadly share the Excel obsession....

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: PlaneHunter
Posted 2009-07-30 11:07:18 and read 28361 times.

Hi A.,

excellent review, always nice to see an OS report. Quite disappointing to hear about the crew's attitude - and I really don't like that seat design with wooden panels. Looks like a train interior from the 1950s. However, the Do&o catering looks so delicious...

Quoting Abrelosojos (Thread starter):
I don’t know how it started by a little after take-off, the Frenchman suddenly got up and started yelling to the Australian that he was snoring and he should stop snoring.

How could he hear that on a 777?  Wink

Quoting Abrelosojos (Thread starter):
The pursar had to come and separate these two boys and they moved to seats further apart. Drama!

Wow.

Quoting Abrelosojos (Thread starter):
OS provides 6 movies run simultaneously on-loop (non-AVOD) on extremely poor screens.

Very disappointing.

Quoting Abrelosojos (Thread starter):
(And lots of system errors)

Ah, the Air Canada-style message...  Wink

Quoting Abrelosojos (Thread starter):
Austrian is an airline that definitely does some things right. Its catering is one of the best I have encountered amongst European carriers

Too bad they cut everything back on European flights.

Quoting Abrelosojos (Thread starter):
Their IFE sucks and I don’t understand why they don’t bother to upgrade it.

Probably they just can't afford it currently. I guess we can only expect a major IFE upgrade after a successful takeover by LH.


PH

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: PRAirbus
Posted 2009-07-30 11:11:13 and read 28350 times.

Since when do FAs have to help middle-aged able body males with their bags? A FA should be available to help you locate space for your bags, take your coat and answer questions but lifting your bags and stowing them in an overhead bin? If you are an unaccompanied minor, handicapped or elder person they should but if your bag is too heavy for you to lift, check it! Most FAs in the USA do not lift passengers' bags only for a few exceptions...FAs are onboard for safety and service; not to get injured lifting passengers' luggage.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Akhmad
Posted 2009-07-30 11:57:04 and read 28261 times.

Hi Abrelosojos,

You are right about the OS trip report! Thanks a lot for bringing in this lovely one!

Quoting Abrelosojos (Thread starter):
Boarding was announced 45 minutes prior in the lounge and I made my way to the boarding gate with the lounge attendant saying, "hope to see you soon Alex" ...

What a sweetheart! Would you be coming back?

Quoting Abrelosojos (Thread starter):
The highlight of the flight was definitely the interaction between a Frenchman and an Australian who were the other passengers on the rear part of the J cabin.

Just behave, dear passengers! Abrelosojos may be in your neighborhood!  wink 

Quoting Abrelosojos (Thread starter):
Cabin:

The guy in the middle....is that the snoring Australian?

Quoting Abrelosojos (Thread starter):
Lunch)

I just love those triangular OS dishes. They just have their own charm.

I enjoy it very much. I look forward to the other parts.

Cheers,
Suryo

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Basefly
Posted 2009-07-30 12:38:32 and read 28171 times.

Thank you for the report.... As always great job...

I visited Vienna about 6 month ago and i LOVE the city, but the airport not so much, like you said outdated and old.

When i flew CPH-VIE and back it was with the old Lauda 737 and the service was great, full hot "and tasty" meal on such an short hop just great, but i must say that your J experience leaves much to be desired....!

Quoting Abrelosojos (Thread starter):
Finally, midway through the flight, some non-revs were allowed to come in and sit at the J cabin. While I don't have a problem with this, I was bothered that their on-duty FA friend came by and chatted and joked with them loudly ... in a flight were shades were down and many were trying to sleep. Upon landing at JFK, this crew member made sure her non-reving friends were the first to get off because "they had a connection to catch". They literally made all other J pax wait. I had a connection too dammit! Definitely not a good example of customer service.

I admire you Patience with that, i would never stand for that!

Again great report and keep them coming.

Sander.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Ajs123uk
Posted 2009-07-30 13:03:25 and read 28103 times.



Quoting PRAirbus (Reply 19):
Since when do FAs have to help middle-aged able body males with their bags? A FA should be available to help you locate space for your bags, take your coat and answer questions but lifting your bags and stowing them in an overhead bin? If you are an unaccompanied minor, handicapped or elder person they should but if your bag is too heavy for you to lift, check it! Most FAs in the USA do not lift passengers' bags only for a few exceptions...FAs are onboard for safety and service; not to get injured lifting passengers' luggage.

 thumbsup 

Actually I agree, in fact my airline tells us we are not allowed to lift passenger bags into lockers, if we hurt our backs we are on our own. That's not to say the crew shouldn't be professional about it.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Abrelosojos
Posted 2009-07-30 13:15:11 and read 28067 times.



Quoting CityofAthens (Reply 16):
Thanks for the report on OS - I always chuckle when I see their crew (last time in DXB) as they look a bit like "Santa's Little Helpers" with their red tights (and I don't mean that to sound derogatory).

= Jaja. I see where you are coming from.

Quoting CityofAthens (Reply 16):
I wasn't surprised about the catering as I've heard the good stories; I was surprised about the crew performance but I suppose every airline has its share of poor performers; perhaps morale is low because of the company situation but then again, you say that the very same crew were livelier with their non-rev colleagues .... I can't understand why you would move your non-rev colleagues to J in that manner; then again I've seen the same before on an Emirates flight. It's totally unprofessional.

= Ya. Who knows? Prior to this, I have had good OS crew members - all of in intra-Europe flights.

Quoting Travelin man (Reply 17):
As a former mgmt consultant (for 6 years) I too sadly share the Excel obsession....

= Sad isn't it?

Quoting PlaneHunter (Reply 18):
excellent review, always nice to see an OS report. Quite disappointing to hear about the crew's attitude - and I really don't like that seat design with wooden panels. Looks like a train interior from the 1950s. However, the Do&o catering looks so delicious...

= I was OK with the seat design.

Quoting PlaneHunter (Reply 18):
How could he hear that on a 777? Wink

= Yup. And, I was sitting right across and did not hear a thing. Oh well.

Quoting PlaneHunter (Reply 18):
Ah, the Air Canada-style message... Wink

= You don't like AC do you  Smile? Funny thing is my massage lumbar thing got stuck and I had to manually put it back.

Quoting PlaneHunter (Reply 18):
Too bad they cut everything back on European flights.

= Really? I did not know this.

Quoting PlaneHunter (Reply 18):

Probably they just can't afford it currently. I guess we can only expect a major IFE upgrade after a successful takeover by LH.

= Do you think the LH takeover will go through?

Quoting PRAirbus (Reply 19):
Since when do FAs have to help middle-aged able body males with their bags? A FA should be available to help you locate space for your bags, take your coat and answer questions but lifting your bags and stowing them in an overhead bin? If you are an unaccompanied minor, handicapped or elder person they should but if your bag is too heavy for you to lift, check it! Most FAs in the USA do not lift passengers' bags only for a few exceptions...FAs are onboard for safety and service; not to get injured lifting passengers' luggage.

= First off, I think this is a VERY American FA response/perspective - the whole "safety and service" part - which is ironic in itself, because what exactly is "service" on domestic Y flights? And before you bash me for hating US crew, I have had (and documented) extremely good service on US crews and that are unlike what you describe.

Why did you jump to the conclusion that I needed help? Or, that help was for "middle-aged able body males"? Or, that I am "middle-aged"  Smile? There are a lot of unwarranted judgments that you need to explore why you say.

I never ask for help, but I think its important for FA's to help out. As I mentioned, I helped out people in the first rows of Y - these were child travelers and some old women.

Quoting Akhmad (Reply 20):
What a sweetheart! Would you be coming back?

= I would go back ... but I am taken  Sad.

Quoting Akhmad (Reply 20):

Just behave, dear passengers! Abrelosojos may be in your neighborhood! wink

= LOL. Ya, my tolerance for this kind of crap keeps on going down.

Quoting Akhmad (Reply 20):
The guy in the middle....is that the snoring Australian?

= Yes  Smile.

Quoting Basefly (Reply 21):
When i flew CPH-VIE and back it was with the old Lauda 737 and the service was great, full hot "and tasty" meal on such an short hop just great, but i must say that your J experience leaves much to be desired....!

= Well, I wouldn't go that strong - because things OS did well, they did really well.

Quoting Basefly (Reply 21):
I admire you Patience with that, i would never stand for that!

= Sometimes you have to let go.

Saludos,
A.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Blink182
Posted 2009-07-30 14:02:06 and read 27959 times.

Argh!! You beat me by about 6 months to an OS trip report. I'm potentially headed to Austria in January and am considering giving them a shot.

Out of curiosity, what do you think of VIE compared with other airports you've traveled through?

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: PRAirbus
Posted 2009-07-30 14:30:21 and read 27914 times.

I am not saying you are middle-aged; I am referring to the comment you made describing how the crew did not help you with luggage. I think many passengers expect that kind of treatment and it is not a realistic expectation. If you wrote it perhaps it was because it bothered you otherwise why would you even mention it if it is not an issue.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Abrelosojos
Posted 2009-07-30 14:48:06 and read 27941 times.



Quoting Blink182 (Reply 24):
Out of curiosity, what do you think of VIE compared with other airports you've traveled through?

= It is dingy and very 1970s ... however, SUPER efficient and quick.

Quoting PRAirbus (Reply 25):
I am not saying you are middle-aged; I am referring to the comment you made describing how the crew did not help you with luggage. I think many passengers expect that kind of treatment and it is not a realistic expectation. If you wrote it perhaps it was because it bothered you otherwise why would you even mention it if it is not an issue.

= Again, I don't think you read my commentary. I don't care the crew not helping me. It is an issue that the crew did not help the older ladies and I had to help. In terms of expectation, we can keep going back and forth ... and frankly, I am surprised that B6 crew would have this attitude.

My original comment is below:

Quoting Abrelosojos (Thread starter):
I was greeted onboard by the lead FA. Since J class is divided into 2 sections (front; and the more private back where I ALWAYS sit), I did not notice if they were pro-active during boarding. In Y, they were not. I had to help several passengers put their bags in the overhead, etc.

Thanks for reading,
A.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: FghtngsiouxATC
Posted 2009-07-30 15:56:45 and read 27808 times.

I must say your TR are the only ones I read word for word, Alex. Really, they are such a joy to read. They are so well organized and your trips are always so exotic. I envy you for all your travels. I hope one day to be able to travel as much as you. Thanks again for such a well written and awesome trip report.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Abrelosojos
Posted 2009-07-31 09:24:01 and read 27079 times.



Quoting FghtngsiouxATC (Reply 27):
I must say your TR are the only ones I read word for word, Alex. Really, they are such a joy to read. They are so well organized and your trips are always so exotic. I envy you for all your travels. I hope one day to be able to travel as much as you. Thanks again for such a well written and awesome trip report.

= Thanks a lot!

Saludos,
A.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Mk777
Posted 2009-07-31 10:17:53 and read 27014 times.

HI Alex,

I liked your TR about OS. I have travelled on OS many times on the IAD-VIE-DEL route. The food offerings in Y class are alright but i think its same on almost all European carriers.

I like the small area at VIE, makes connections easy. Also, i have had the luxury to sit on a OS A332, A342, A343 & B763 but the B772 has eluded me.

I have to say though, VIE airport looks very primitive from your landside pictures. The crew can be a hit or miss and i think on this particular flight you had, they were definitely a miss. how disappointing.

Quoting Abrelosojos (Thread starter):
The man immediately took a strong liking towards me and giggled about me to his colleague. Cute.



Quoting Abrelosojos (Thread starter):
“hope to see you soon Alex” … tee-hee-hee. LOL.

Seems like the austrian men are really into you....hehehehe!!

I wish a girl would say that to me at an airport too but i am sure if she does, my wife will clobber her, unless i travel alone  Wink...hehehe!!

Cool TR as always....whats more in store for us in terms of TR's??

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Taichen
Posted 2009-07-31 11:07:16 and read 26940 times.

You don't get to see many OS reports here, and yours was as always very interesting.

VIE looks certainly dreadful !

I did not know that OS long hauls were doing bad economically-wise. I do remember, however, when OS was a small European carrier, flying mostly MD87 and DC9 and with no longhaul network to speak of. It has always suprised me the way they grew a rather impresive worldwide network ... there is something about it that just does not make sense, even more if VIE is such a sub standard airport !

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: BA319-131
Posted 2009-07-31 11:08:49 and read 26937 times.

Hi Alex,

Another great TR, many thanks for sharing your OS experience with us.

Quoting Abrelosojos (Thread starter):
The highlight of the flight was definitely the interaction between a Frenchman and an Australian who were the other passengers on the rear part of the J cabin. I don’t know how it started by a little after take-off, the Frenchman suddenly got up and started yelling to the Australian that he was snoring and he should stop snoring. Jajaja. Since the conversation was so bizarre, and I was taking notes down for this TR, I wrote down some of the random parts of the conversation which I found humorous – including the Frenchman screaming, “you are like the Americans ... a backward kangaroo” with the Australian responding, “shut up French frong”. Seriously, WTF? I wish I taped it – total you Tube material. The pursar had to come and separate these two boys and they moved to seats further apart. Drama!

- How pathetic of these two, never seen anything like this in all my flights!

Quoting Abrelosojos (Thread starter):
Upon landing at JFK, this crew member made sure her non-reving friends were the first to get off because “they had a connection to catch”. They literally made all other J pax wait

- This is just really poor, I'd have written in to OS customer service, it is just unacceptable.

I expected OS catering to pretty good, both in quaility & presentation, for this TR it generally is, the real shame is the FA's on board, I really expected they would have been better, such a shame.

Look forward to the next TR.

Regards

Mark

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: MHTripple7
Posted 2009-07-31 12:39:06 and read 26861 times.

Thanks for sharing this TR, Abrelosojos. OS is a carrier that has always interested me - mainly because they are a small niche carrier flying 777's. Their IFE does indeed look disappointing. Not having AVOD in J on intercontinental flights is unacceptable in this day and age. Even AZ has AVOD! Shame about their crew as well...if they decide to bring non-revs up to J, they should be discreet about it mainly because it is rude those pax who purchased a full fare J ticket. IMO, it's just a slap in the face to you and the other pax to let the non-revs off first!

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Shamrock104
Posted 2009-07-31 13:55:23 and read 26775 times.

Nice report. Always wondered what OC long-haul C was like. I think Do&Co are actually Austrian, not Turkish, from my understanding, although they have an operation in Turkey.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Abrelosojos
Posted 2009-07-31 14:53:51 and read 26728 times.



Quoting Mk777 (Reply 29):
I have to say though, VIE airport looks very primitive from your landside pictures.



Quoting Taichen (Reply 30):
VIE looks certainly dreadful !

= It is. But it is efficient and you have a better chance of getting to your final point (with your baggage) than some larger hubs in Europe.

Quoting Mk777 (Reply 29):
Seems like the austrian men are really into you....hehehehe!!

= Now now, it is a sample of one.

Quoting Taichen (Reply 30):

I did not know that OS long hauls were doing bad economically-wise. I do remember, however, when OS was a small European carrier, flying mostly MD87 and DC9 and with no longhaul network to speak of. It has always suprised me the way they grew a rather impresive worldwide network ... there is something about it that just does not make sense, even more if VIE is such a sub standard airport !

= I remember their old ads about not having J and treating everyone well.

Quoting BA319-131 (Reply 31):
- This is just really poor, I'd have written in to OS customer service, it is just unacceptable.

= Think they unfortunately have too much on their hands.

Quoting BA319-131 (Reply 31):
I expected OS catering to pretty good, both in quaility & presentation, for this TR it generally is, the real shame is the FA's on board, I really expected they would have been better, such a shame.

= Yup. As mentioned, it could have been a top 5 report otherwise.

Quoting MHTripple7 (Reply 32):
Thanks for sharing this TR, Abrelosojos. OS is a carrier that has always interested me - mainly because they are a small niche carrier flying 777's. Their IFE does indeed look disappointing. Not having AVOD in J on intercontinental flights is unacceptable in this day and age. Even AZ has AVOD! Shame about their crew as well...if they decide to bring non-revs up to J, they should be discreet about it mainly because it is rude those pax who purchased a full fare J ticket. IMO, it's just a slap in the face to you and the other pax to let the non-revs off first!

= Yes, sad ... ain'it.

Quoting Shamrock104 (Reply 33):
Nice report. Always wondered what OC long-haul C was like. I think Do&Co are actually Austrian, not Turkish, from my understanding, although they have an operation in Turkey.

= I think you are absolutely right - and Do&Co is probably indeed Austrian. I thought it was Turkish because on my TK flights they claim to be something like that.

Saludos,
A.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: LAXintl
Posted 2009-07-31 19:39:35 and read 26544 times.

Nice report as always.

Overall I tend to agree with all your points. OS while not great, is by no means bad.
I believe many of the issues with staff have to do with the extreme corporate experiences these last few years with the merger of staff with Lauda(sometimes quite bitter culture clashes), and all the continued staff cuts to keep the company alive.

While old, and crowded I am however a fan of VIE airport as its just simply so easy to use.
I'm actually afraid things will change for the worse when the huge new terminal finally opens.

For OS food, yes its probably one of the best kitchens in the sky. I very much enjoy their on board chef concept and ability to make things to order especially for breakfast. Also their dozen different coffees they offer are great!

I very much hope OS is able to keep its niche and build upon its product and VIE hub under the Lufthansa family umbrella.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: KstateinALB
Posted 2009-07-31 22:40:49 and read 26404 times.

Well, I enjoyed this report very much, especially after I flew OS 93, VIE-IAD, just a few hours ago.

OS did a pretty good job on this flight. The economy catering was decent, but the FA's on the flight were absolutely fantastic in Y. I was very surprised, actually, since on the outbound flight they were subpar.

I had no qualms about the IFE. I actually enjoyed the movie selection that they had, at least for this month. AVOD would be great, but I felt that the IFE which they had, along with those great onboard cameras, made the flight pass by just fine.

However, we apparently got struck by lightning on approach into IAD this afternoon, and later had to make a go-around. The OS pilots were very professional and let us know what was going on, which was comforting for some of the passengers.

Thanks for the great pics, and reminded me very much about OS from this afternoon.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: 1stClassDiva
Posted 2009-08-01 04:17:51 and read 26189 times.

Brilliant trip report. You put so much work into them. I'll be flying Austrian soon from VCE-VIE-LHR in J.


Diva
http://1stclassdiva.wordpress.com/

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: AustrianZRH
Posted 2009-08-01 08:24:46 and read 26039 times.

Hi, excellent trip report!

It's a shame you got such a bad crew  Sad. I flew OS shorthaul this spring (ZRH-VIE) and the crew was superb, for Y crew. Also, the food for European Y was really top notch.

I definitely agree with you that their IFE is substandard. I think they were pretty fast with installing PTVs in Y but were caught sleeping with the upgrade to AVOD. I just hope that LH will upgrade it after the takeover.

About VIE: the mockups and visualizations of the new Skylink Terminal which was supposed to be opened 1 1/2 years ago looked really good, short ways and very good looking. Unfortunately, the project is delayed and the construction was halted now for inspection of severe cost overruns. Typically Austrian  sarcastic .

Just a few comments about all the Lauda praising guys above: Lauda Air is one of the reasons why OS is financially that bad nowadays. When NG was almost bankrupt in the mid-90s, OS was more or less forced by our dear all-present government to buy them and take over all their debts. So NG isn't the holy grail in aviation industry as some people in the trip reports seem to see them!

Anyway, I hope whoever flies OS next gets a better crew than the OP. Not all Austrians are rude  Smile.

Best,
Sigi

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: EIRules
Posted 2009-08-01 09:41:34 and read 25969 times.

Hey there

Great trip report and really rare to see one from OS. Their Y class looks very professional (excluding the Aussie French spat which they cant really be blamed on), much better than that of their LH parent.

Well done again, another excellent TR in your collection
Andy

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Chepos
Posted 2009-08-01 15:54:33 and read 25831 times.

Great trip report,
I enjoyed reading an Austrian long haul trip report, not very many of these around. Austria is a country I would like to visit, seems like a very beautiful country. I personally believe a flight attendant is on the aricraft to assist passengers, especially does who might need assistance with stowing bags and make the travel experience more comfortable. Their primary concern is safety, however, a call button should not go unattended-especially in business class.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: A1ring23
Posted 2009-08-02 23:56:12 and read 25310 times.

Hi Abrelosojos, good to hear from you again!

Quoting Abrelosojos (Thread starter):
the Frenchman screaming, “you are like the Americans ... a backward kangaroo” with the Australian responding, “shut up French frong”. Seriously, WTF? I wish I taped it – total you Tube material. The pursar had to come and separate these two boys and they moved to seats further apart. Drama!

LOL, wish I was there! I would just hate it if it happened to me (and it has), due to the awkwardness for the rest of the flight as you walk past them. Did they have anymore 'interactions' later on?

Quoting Abrelosojos (Thread starter):
There was no walk-throughs on a J cabin; no water runs; and in something I don’t usually encounter in J class, no attempt to answer the call button. Mine was on for over an hour – and I switched in off/on several times. The Frenchman had his unanswered forever.

That's just unacceptable, I would have expected better on domestic Y flights.

And with the organisation and set-out of your TRs, its really fantastic! Plus the scoring/rankings!!! I could never get my reports as organised as this, they are usually a mess when I get home  Wink

Look forward to your next report

Regards,
Pete

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Beowulf
Posted 2009-08-03 00:03:23 and read 25311 times.

Very nice trip report!

Quoting Abrelosojos (Thread starter):
Austrian uses Terminal 2 at VIE

I beg to differ. OS uses Terminal 1 (unless I am suffering from Alzheimer now). You happened to enter at Terminal 2 but would turn right (into Terminal 1).

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: 787KQ
Posted 2009-08-03 07:39:35 and read 25091 times.

Great report again!

In Vienna did you go to the larger lounge or a Senator lounge? My recollection is that the Senator lounge is small and cramped though supposedly for frequent flyer elites. The better lounge is the large one, which has a long bar and a fantastic view of the tarmac. Given the configuration of the airport, you may have to go through Shengen (?) customs to access it, which may make it inconvenient if you only have a short visit.

Topic: RE: Austrian OS 87: 06/JUN/09: VIE-JFK: J Cabin
Username: Abrelosojos
Posted 2009-08-03 09:15:50 and read 25022 times.



Quoting LAXintl (Reply 35):
I believe many of the issues with staff have to do with the extreme corporate experiences these last few years with the merger of staff with Lauda(sometimes quite bitter culture clashes), and all the continued staff cuts to keep the company alive.

= While I understand how staff morale can suffer from this, in a service industry that has been battling cuts for sometime, there is no need to air our the morale in delivery. Perhaps, it is the "chicken-and-egg" problem?

Quoting LAXintl (Reply 35):
While old, and crowded I am however a fan of VIE airport as its just simply so easy to use.
I'm actually afraid things will change for the worse when the huge new terminal finally opens.

= Completely agreed. VIE is the only place in Europe where I would accept a 30 minute connection.

Quoting LAXintl (Reply 35):

I very much hope OS is able to keep its niche and build upon its product and VIE hub under the Lufthansa family umbrella.

= Yup.

Quoting KstateinALB (Reply 36):
I had no qualms about the IFE. I actually enjoyed the movie selection that they had, at least for this month. AVOD would be great, but I felt that the IFE which they had, along with those great onboard cameras, made the flight pass by just fine.

= Perhaps I am spoilt by choices and by OS's competition, but in current marketplace, AVOD is a basic "requirement". If I am paying USD 5,000 + for a round trip transatlantic crossing, I would want AVOD to be there.

Quoting KstateinALB (Reply 36):
However, we apparently got struck by lightning on approach into IAD this afternoon, and later had to make a go-around. The OS pilots were very professional and let us know what was going on, which was comforting for some of the passengers.

= Pilot on this flight was very professional as well.

Quoting AustrianZRH (Reply 38):
I flew OS shorthaul this spring (ZRH-VIE) and the crew was superb, for Y crew.

= I have also noticed this. I have head good crew on OS's intra-Europe flights.

Quoting AustrianZRH (Reply 38):
Also, the food for European Y was really top notch.

= Is this still true? According to PH (see below), they offer no food on Euro Y.

Quoting PlaneHunter (Reply 18):
Too bad they cut everything back on European flights.



Quoting AustrianZRH (Reply 38):

Just a few comments about all the Lauda praising guys above: Lauda Air is one of the reasons why OS is financially that bad nowadays. When NG was almost bankrupt in the mid-90s, OS was more or less forced by our dear all-present government to buy them and take over all their debts. So NG isn't the holy grail in aviation industry as some people in the trip reports seem to see them!

= Interesting historical piece. Thanks.

Quoting EIRules (Reply 39):
Their Y class looks very professional

= It was J class.

Quoting A1ring23 (Reply 41):
Did they have anymore 'interactions' later on?

= No. Both slept through the entire flight.

Quoting A1ring23 (Reply 41):
And with the organisation and set-out of your TRs, its really fantastic! Plus the scoring/rankings!!! I could never get my reports as organised as this, they are usually a mess when I get home Wink

= Thanks.

Quoting Beowulf (Reply 42):
I beg to differ. OS uses Terminal 1 (unless I am suffering from Alzheimer now). You happened to enter at Terminal 2 but would turn right (into Terminal 1).

= You are probably right.

Quoting 787KQ (Reply 43):
In Vienna did you go to the larger lounge or a Senator lounge? My recollection is that the Senator lounge is small and cramped though supposedly for frequent flyer elites. The better lounge is the large one, which has a long bar and a fantastic view of the tarmac. Given the configuration of the airport, you may have to go through Shengen (?) customs to access it, which may make it inconvenient if you only have a short visit.

= I used the "better" lounge. It does have a fantastic view of the tarmac, but I found it small and cramped. As you can tell from the picture, I could capture the entire thing on the one shot (sans computer area).

Saludos and thanks for reading,
A.


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