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Topic: The Singapore Airlines Cliché
Username: Ronerone
Posted 2009-07-27 13:30:34 and read 32767 times.




A cliché, is a saying, expression, idea, or element of an artistic work which has been overused to the point of losing its original meaning or effect, rendering it a stereotype, especially when at some earlier time it was considered meaningful or novel. The term is frequently used in modern culture for an action or idea which is expected or predictable, based on a prior event. It is likely to be used pejoratively. A cliché may sometimes be used in a work of fiction for comedic effect.

Imagine a fairytale, or perhaps your typical Hollywood movie, where each scene is perfectly designed, and produced in an attempt to get a specific point across the audience. One where each scene describes the utmost perfect setting that harbors the very feelings, emotions, sadness, or happiness that this author is trying to portray. Each person is fitted with a specific personality, each name is selected to describe the character, and every look is designed to match the mood. Nothing comes unplanned for.

This is what Singapore Airlines is about. No matter what you try to look out for, or how hard you do it, you will not find a flaw. The desired ending of this movie is to keep the customer raving till the day of death. As such, this airline’s management, the author of this story, has perfectly created a setting of unmatched service elements that entail the perfect looking females, the best hardware, and in-flight service that is simply spotless. Predictably, almost every movie has a happy ending, and the same goes for this airline.

What can possibly go wrong at Singapore Airlines? Perhaps the logo on your champagne tumbler may not be facing you, but that is the absolute worst it can get to! Even that, supposedly happens on the rarest of occasions!

These are the facts, and also the views of the public ….
The following is my view of Singapore Airlines …


Welcome To My 16th Trip Report,


This TR will cover my flight on Singapore Airlines from Singapore to Abu Dhabi, in Business Class.


This is my third and last portion of my trip to Sydney and Singapore. It was unfortunately time to head back home to Abu Dhabi, and after having a great time in both Sydney and Singapore, I was dreading the thoughts of work piling up on my desk the following week. However, I still had the return flight back home to look forward to.

Flight selection in this case did not involve anything more than your basic research because I simply must try Singapore Airlines. Etihad was my other option, but the timings did not match. So a ticket on SQ in Economy Class was booked.



Friday April 24th 2009


I was dropped off at Changi Terminal 2 by Ryanair!!! At 8:40am. It was perfect timing as he had to be at work, and I wanted the entire day to spend at Changi roaming aimlessly to the eye of the general public. Having lots of time to kill, there was no rush to check-in, so I walked around and explored.



Curbside At Changi Terminal 2






Control Tower View




Airlines Operating From Terminal 2 At SIN





By 9:10am, I proceeded inside the terminal for check-in. Although not Changi’s newest terminal, T2 was very modern looking, spacey, and so spotless! Why can’t older terminals look this good anywhere else?


Departures Area




FIDS




I arrived at the check-in counters and had only one person ahead of me in queue to check-in.


Check-In Desks







Seeing me stand in line behind only one person, a ground staff immediately approached me.

“Good morning sir, I can take you to the next counter over there to check-in so you won’t stand in line. Please follow me to the Internet check-in counter”

How brilliant is that? You will not experience something like this in any other airport in the world!

I approached the friendly check-in agent, who in practically a blink of an eye checked me in. During that split second, I requested a window seat, only to discover that the flight was overbooked, and that all window seats had been taken. In fact, the only seats available were middle seats.

I was still in my holiday mood, and that means spending a little extra $$ on flying experiences can sometimes happen. So I asked to pay for an upgrade if possible. She immediately checked on her system and informed me that it was possible, however it must be done at the ticketing office located close-by in the terminal. Fortunately though, I did receive my Economy Class boarding pass for now, and my suitcase was tagged to AUH and taken care of, and all I had to do was show the agent at the ticketing office my luggage tag.


Economy Class Boarding Pass




At the ticketing office, I was immediately attended to, and within 15 minutes, my ticket was reissued, I paid the difference in fare, got my luggage tag number linked to my new ticket, and the agent had gone to and returned from an adjacent counter to check me in and issue my boarding pass.


Business Class Boarding Pass





I was done by 9:55am, and decided to take the SkyTrain to Terminal 3, and experience I was dreaming of before this.



Signage




Shopping Area Landside





SkyTrain










The moment you step off the train, you begin to gradually see traces of Terminal 3’s fascinating design. The dramatic art-deco industrial style is so pleasing to the eye, and at the same time it is so effective that it creates a natural lighting effect that makes you feel like you are right under the sun in clear blue skies. Of course, this dramatic décor is perfectly balanced out by the subtle brown earth tones mixed with black that spot the entire space. I can’t say more, but let the pictures speak for themselves.



Airside At Changi Terminal 3




























Proceeding One Level Up At T3






Oh How I Wish I was On This Longest Flight In The World!






T3 Curbside





By 10:20am, I headed back to Terminal 2. Arriving at 10:35am, I proceeded straight to immigration, and by 10:40am I was airside. Having visited Terminal 3 now, I do notice a huge difference. However Terminal 2 still does have so much to offer.


Terminal 2 Airside








Changi Is Famed For It’s Mini Gardens




I opted to head to the Silver Kris Lounge first for a quick meal. By 10:45am I arrived at the lounge where an agent walked up to me at the entrance to check my boarding pass and welcome me inside.

“Good morning Mr. Hawi”
“Good morning”
“So you are traveling to Abu Dhabi today is it?”
“Yes I am”
“Please take note of the boarding time as there are no announcements in the lounge”


Silver Kris Lounge








Food Offerings At The Lounge










My Plate




The lounge itself was showing its age and does not even come close to the Pier at HKG. Nevertheless it was still comfortable. The food was quite tasty, however the selection was poor, compared to Etihad’s and Emirates’ premium lounges.

After a quick tasty bite to eat, I headed back out to the terminal to walk around a little more.


FIDS Located Near The Lounge




More Airside Pictures








Notice The Gym Located Upstairs!!!





By 11:55am, I headed towards the gate and once I arrived, I found a queue already piling up to go inside the holding area. The flight did in fact seem full, and it was mostly religious traffic making their ways to Jeddah, where this flight continues after its intermediate stop at Abu Dhabi.

The Saudi market is a top priority for most Asian carriers like SQ and CX, and possibly in the near future TG, who desperately want more access to this ever-so restricted pro-SV market.


On My Way To The Gate






At Gate F40








I stood in queue for the security check before arriving at the holding area at 12:05am.


My Aircraft That Will Take Me To Abu Dhabi (9V-SRJ)




In Queue For Security




Inside The Holding Area



At 12:25pm a pre-boarding announcement was made calling for all passengers that require assistance to board the aircraft, in addition to Premium and elite status FFP’s. I got up from my seat, gathered my belongings and proceeded towards the gate, and through the aerobridge before arriving at Door 1L of the aircraft.


Walking To The Gate




Inside The Aerobridge





Two male cabin crew, one of them being the lead steward or the equivalent of a purser, were standing at the door welcoming passengers on board.


“Welcome on board Mr. Hawi, right this way”
“Thanks”
“My pleasure, enjoy your flight”


By 12:30pm I was on board.


CONTINUED BELOW

Topic: RE: The Singapore Airlines Cliché
Username: Ronerone
Posted 2009-07-27 13:36:40 and read 32767 times.

Flight Information

Airline: Singapore Airlines
Flight No.: SQ456
Routing: Singapore – Abu Dhabi
Scheduled Departure Time: 12:50 PM
Actual Departure Time 01:00 PM (Pushback)
Scheduled Arrival Time: 04:05 PM
Actual Arrival Time: 04:15 PM (Touchdown)
Equipment: Boeing 777-200
Registration: 9V-SRJ
Remarks: This flight continues to Jeddah


The Seats




This B777 was most certainly showing its age and the large old-style movie screens were a clear indicator of this. However, the plane was spotless beyond imagination. The seat itself, while the old-fashioned cradle-type, was very comfortable with lots of space. I much prefer this cradle type to many lie flat seats.



Leg Space





As soon as I settled in to my seat, a perfect model-like Asian-type Barbie doll Singapore Girl that goes by the name of Neneng (I hope I got that right) walks towards my seat. Naturally, I submitted to her hypnotic powers and stopped right in my tracks as she approached me, systematically stopping and elegantly handing me a menu with a subtle smile, that while evidently did not seem like it was coming from the heart, yet it’s plastic feel still brought a few shivers down my spine.


“Mr. Hawi, welcome on board, this is our menu for today’s flight”


Cabin Shots









Shortly afterwards, newspapers were distributed to all joining passengers in our cabin.



Neneng Distributing Newspapers





Noticing my excessive picture taking, a Singaporean male who was seated next to me started a conversation with me and asked if I was a photographer. He seemed intrigued when I informed him of my enthusiasm for aviation and the likes, which was a nice change for once.

He turned out to be traveling back ‘home’ to Abu Dhabi where he and his family live. I was quite surprised to discover a Singaporean actually living in Abu Dhabi and not even one of the mere 1000 that live in Dubai. Even more surprising, he seemed to love it too!

During our conversation, a male cabin crew arrived at our seats with a tray of welcome drinks.


“Sorry to interrupt, welcome on board sir, can I offer you something to drink?”
“Champagne please”


My Champagne




Welcome Drink Service





More Newspapers & Welcome Drinks





I was also offered seconds on the champagne before our captain came on the PA at 12:55pm to make an announcement to welcome us on board. He advised us of our routing to Abu Dhabi, and also informed us that the flight time today was 7 hours and 10 minutes. At the same time, the doors were promptly closed and we pushed back at exactly 1pm.


Pushing Back




As we pushed back, and the aircraft began its loud warm up, a quick hot towel service was conducted. Neneng also approached my seat to take drink orders for after takeoff.


“Mr. Hawi, anything to drink after takeoff?”
“Tomato juice please”


After taxing to the runway, we took off at 1:15pm and began our journey to Abu Dhabi.


During The Climb






As we reached cruising altitude, the seatbelt sign was switched off and the crew got up to prepare for the service. Headsets and toiletry kits were distributed first, followed by drinks and peanuts. Service was quick, efficient, and spot on, yet impersonal and extremely robotic. You can almost predict the exact movement and approach the crew did for each and every passenger, like as if a standard operating procedure was in place for such a thing. Nevertheless it was fascinating in many ways.



Headset




My Tomato Juice & Mini Amenity Kit




Pack of Peanuts




Neneng then appeared again by my seat to take my lunch order.


“Mr. Hawi, what would you like to have for lunch?”
“I’ll have the Laksa please”


My drink glass was also collected, and I was offered seconds on the drink and the peanuts, in which I accepted for both.

Shortly afterwards, a trolley service was conducted to distribute the table linens, meal trays, and drinks. It has been quite some time since I experienced a trolley service in Business Class. Having flown Etihad quite a number of times and experiencing their unique Inspired Service, I feel that I am spoiled rotten now, that seeing your average trolley in Business class seemed so last century!

Neneng set my table with linen, and my meal tray containing a scallops salad starter was placed on my table.


“Mr. Hawi, would you like Singapore dressing with your salad?”
“Yes please”
“Mr. Hawi, some bread?”


Lunch Service




My Meal Tray






Since I do not eat scallops I passed on that, however the rest of the salad and the bread were great. The bread was warm and the salad leaves were crisp and fresh. Neneng, who consistently wandered around the aisle collecting starter plates, immediately collected mine only moments after I was through.


“Mr. Hawi you didn’t like salad?”
“I don’t eat scallops but the rest was great”
“Ok”


As soon as she returned to the galley with my starter plate, she reappeared again with my laksa, which was absolutely mouth-watering!


“Enjoy Mr. Hawi”


My Laksa




My plate was promptly collected once I was done eating, and once all or most plates were collected, another trolley service was conducted for fruit, cheese, dessert, coffee, and tea. I skipped the dessert, cheese, coffee, and tea, and opted for just the fruit, which was poorly presented.


Poorly Presented Fruit




My meal tray was collected and my table cleared once I was done with the meal service. I was beginning to feel very sleepy by then as I hadn’t slept much the night prior. So I dozed off for practically the remainder of the flight and right before the second meal service.

At 3pm Abu Dhabi time, Neneng woke me up with a hot towel.


“Mr. Hawi, hot towel for you? We are about to start our refreshment service”
“Yes please”


When she returned to collect my towel, Neneng also took my order for the refreshment service.

“Mr. Hawi what would you like to have? I have fish or chicken”
“I’ll have the chicken please”


My table was set, and my meal tray brought to me very quickly.


“Mr. Hawi would you like anything to drink with your meal? Coffee, tea, or anything else?”
“Coffee please”


My Meal Tray









The chicken came with pasta in tomato sauce with black olives, which tasted great. Everyone loves pasta! In fact, I think it is rare to find someone who is not into Italian food maybe.

Once I was finished, and my table was cleared, I headed to the lavatory to pay some duties, freshen up, and check the confined scenery.


The Lavatory






At around 3:50pm, the captain made an announcement that we had begun our initial descent towards Abu Dhabi International Airport, and that our expected arrival time was at 4:15pm. This was followed by systematic announcements by the crew as well.


Approaching The Dessert




Coats and jackets were returned to passengers, Kris Shop was closed, and Kris World was switched off. I fell asleep for a little more, only to find that Neneng had collected my menu and my headset during that time. Unfortunately, I get really frustrated when I am unable to take the menu back home with me, and this is why I was unable to post any pictures of it here; my apologies for that.


Cabin Before Touchdown




After the crew made their final preparations before landing, the seatbelt sign was switched on at 4:05pm and we touched down shortly after at 4:15pm, bringing this flight to an end.

After a quick taxi, we docked at the gate and the aircraft powered down. The seatbelt sign was then switched off and everyone got up to prepare to disembark.

Once the doors were opened, everyone was let out, and I gathered my belongings and walked through the aisle, turned left at the galley, thanked the crew for their wonderful efforts, and proceeded into the terminal.

Immigration and customs were a breeze, and within a quick 20 minutes from touchdown, I was in my car heading to Dubai. I just wasn’t ready to end my holiday and decided to spend the last night in Dubai with some friends.


Conclusion
Everyone seems to endlessly rave about how perfect the Singapore Airlines experience is, and in reality they are in every way. You have to try really hard to find any justified flaw in their overall service, airport-to-airport; and admittedly, I did not find anything wrong.

However, it seems to me that for the sake of perfection, you may have to forego a certain aspect of personality, revealing nothing but a programmed viewing that you can almost rewind, forward, play, or even stop. For this very reason, I found no ‘wow’ factor within SQ, when in fact, I actually thought they were just average. Their cabin crew, while having some of the best looking females I have ever seen, and with capabilities to be super-ultra-efficient and at your service at any time, they come no where near as the less perfect, yet ever so charming senior crew at Cathay Pacific, or the down-to-earth warmth of their counterparts at Malaysia Airlines.

I may get bashed for this, or I may not, but I am only being honest and expressing my opinion. Singapore Airlines is still an excellent airline, however, I think that it’s excellence can be a bit overused in many ways, and there are so many other airlines out there that deserve much more credit and attention. However, this will not stop me from hoping that one day I will get to fly their all business class A345 service to EWR.


This concludes my trip report. I hope you have enjoyed it, and your comments are always welcome and greatly appreciated (even of you want to bash me  )


My previous Trip Reports are found here:

A380: Qantas Proper To SIN City (by Ronerone Jul 6 2009 in Trip Reports)
Welcome To Terminal 3: Etihad Airways AUH-SYD (by Ronerone Jul 6 2009 in Trip Reports)
5th Freedom Of The Air: Kenya Airways HKG-BKK-HKG (by Ronerone Mar 31 2009 in Trip Reports)
Cathay Pacific: First Class On The Legacy Milk-Run (by Ronerone Jan 26 2009 in Trip Reports)
Inspirations On A Narrowbody: Etihad To Amman (by Ronerone Nov 28 2008 in Trip Reports)
Malaysia Boleh!: On The Malaysian Airline System (by Ronerone Oct 28 2008 in Trip Reports)
Pearls & Diamonds: Inspired By Etihad Airways (by Ronerone Sep 12 2008 in Trip Reports)
The Future Has Arrived: EK A380 Inaugural Flights (by Ronerone Aug 4 2008 in Trip Reports)
Syrian Special Performance, Featuring Sam Chui (by Ronerone May 23 2008 in Trip Reports)
This Is Royal Jordanian! (by Ronerone Apr 12 2008 in Trip Reports)
Ultra-Competitive, Ultra-Long Haul: EY Vs EK (by Ronerone Mar 21 2008 in Trip Reports)
Suvarnabhumi, The Etihad Way! (by Ronerone Jan 18 2008 in Trip Reports)
Cathay Delight: A Trip To Asia's World City (by Ronerone Oct 5 2007 in Trip Reports)
Etihad: Pearl 2 AMM, Coral Right Back Pt 2 PixVidz (by Ronerone Jul 5 2007 in Trip Reports)
Etihad: Pearl 2 AMM, Coral Right Back Pt 1 PixVids (by Ronerone Jul 4 2007 in Trip Reports)
CX: JFK-HKG-DXB In Y A346/772 (Lots Of Pics/Vids) (by Ronerone Aug 28 2006 in Trip Reports)


Regards,
Roni

Topic: RE: The Singapore Airlines Cliché
Username: Milesaddict
Posted 2009-07-27 13:52:31 and read 32767 times.

Stunning report as usual !!!

Is there someone out there to help me how to figure out why SQ is not offering the latest seat to middle east DXB or AUH ?

A gift for EK and EY.

Tks again.

Thomas

Topic: RE: The Singapore Airlines Cliché
Username: Justbala
Posted 2009-07-27 14:03:29 and read 32767 times.

Great report Roni... thanks for tht!!

Can you take the skytrain @ SIN landside?! .. I always assumed tht was an airside thingie.

My first ever international flight was on SQ to MNL via SIN, and your shots of T2 shopping arcade, just brought back a lot of old memories!!

The food looked yum, esp. the Laksa.. and I guess i am one of the few, who would rather not have pasta on a flight!! :P luv pasta, but just no the type served onboard!!

Topic: RE: The Singapore Airlines Cliché
Username: Burj
Posted 2009-07-27 14:22:49 and read 32767 times.

Thank you for posting and taking so many excellent pictures! I've always wanted to visit Changi... Perhaps I'll just have to take that non-stop EWR-SIN flight!

Topic: RE: The Singapore Airlines Cliché
Username: Ojas
Posted 2009-07-27 15:06:05 and read 32767 times.

Hi Roni!

I don't know where to start my words of praises ....

IIRC isn't this your first time on SQ?

Quoting Ronerone (Thread starter):
A cliché, is a saying, expression, idea, or element of an artistic work which has been overused to the point of losing its original meaning or effect, rendering it a stereotype, especially when at some earlier time it was considered meaningful or novel. The term is frequently used in modern culture for an action or idea which is expected or predictable, based on a prior event. It is likely to be used pejoratively. A cliché may sometimes be used in a work of fiction for comedic effect.

Imagine a fairytale, or perhaps your typical Hollywood movie, where each scene is perfectly designed, and produced in an attempt to get a specific point across the audience. One where each scene describes the utmost perfect setting that harbors the very feelings, emotions, sadness, or happiness that this author is trying to portray. Each person is fitted with a specific personality, each name is selected to describe the character, and every look is designed to match the mood. Nothing comes unplanned for.

This is what Singapore Airlines is about. No matter what you try to look out for, or how hard you do it, you will not find a flaw. The desired ending of this movie is to keep the customer raving till the day of death. As such, this airline’s management, the author of this story, has perfectly created a setting of unmatched service elements that entail the perfect looking females, the best hardware, and in-flight service that is simply spotless. Predictably, almost every movie has a happy ending, and the same goes for this airline.

What can possibly go wrong at Singapore Airlines? Perhaps the logo on your champagne tumbler may not be facing you, but that is the absolute worst it can get to! Even that, supposedly happens on the rarest of occasions!

A lovely description, your TR's are pretty similar as your sentiments for SQ!

Quoting Ronerone (Thread starter):
and so spotless! Why can’t older terminals look this good anywhere else?

My thoughts as well.

Next you should try their new product.

BTW do have any clue how many passengers disembarked at AUH? Or that how many continued to JED?

Quoting Milesaddict (Reply 2):
Is there someone out there to help me how to figure out why SQ is not offering the latest seat to middle east DXB or AUH ?

DXB will be getting the B77W soon. AUH may get it in a year

Quoting Justbala (Reply 3):
Can you take the skytrain @ SIN landside?! .. I always assumed tht was an airside thingie.


Yes you can take it landside.

[Edited 2009-07-27 15:07:41]

Topic: RE: The Singapore Airlines Cliché
Username: Avek00
Posted 2009-07-27 15:08:33 and read 32767 times.



Quoting Milesaddict (Reply 2):
Is there someone out there to help me how to figure out why SQ is not offering the latest seat to middle east DXB or AUH ?

Because SQ, like EK, is the queen of gimmicks -- it offers the mind-blowing product on a few birds and goes subpar on the rest.

Topic: RE: The Singapore Airlines Cliché
Username: EC001
Posted 2009-07-27 15:33:20 and read 32767 times.

Hi there Roni,

thanks for this fantastic trip report!

I especially enjoyed the extensive airport converage...I felt just as if I was strolling through the terminal!  Smile

Cheers,

orian

Topic: RE: The Singapore Airlines Cliché
Username: Caleb1
Posted 2009-07-27 16:12:32 and read 32767 times.

I have to admit, I haven't even read this trip report yet, and I already know that I am in for a treat.  Whenever I see a TR by Ronerone, I make sure that I have something to snack on beforehand, because I know it will be a good read.  Such is the case with this TR.  Here I go!!

Topic: RE: The Singapore Airlines Cliché
Username: Caleb1
Posted 2009-07-27 16:35:51 and read 32767 times.

Well, I certainly was not disappointed. Another excellent TR! I look forward to reading more reports from you.

Topic: RE: The Singapore Airlines Cliché
Username: Nicholaschee
Posted 2009-07-27 17:04:39 and read 32767 times.

Enjoyable TR Roni!

Since you had all the time in the world, you should have gone to the T3 SKL instead. The T2 SKL is too shabby for enjoyment.

The Laksa looks good and it's making me very hungry. Big grin

Quoting Ojas (Reply 5):

DXB will be getting the B77W soon. AUH may get it in a year

No to both. Here's what's lined up for the next 6 months.

SQ454/453 SIN-DXB-RUH (772->73A)
SQ490/491 SIN-DXB-IST (773->73A)
SQ494/495 SIN-DXB (773->73A)

Topic: RE: The Singapore Airlines Cliché
Username: Ojas
Posted 2009-07-27 17:54:05 and read 32767 times.



Quoting Nicholaschee (Reply 10):
SQ454/453 SIN-DXB-RUH (772->73A)
SQ490/491 SIN-DXB-IST (773->73A)
SQ494/495 SIN-DXB (773->73A)

Hmm, I thought I had read about SQ upgrading DXB to B77W this winter or Jan 2010.

However, aren't the B773A slated for refurbishment?

Topic: RE: The Singapore Airlines Cliché
Username: Nicholaschee
Posted 2009-07-27 18:24:08 and read 32767 times.



Quoting Ojas (Reply 11):

Hmm, I thought I had read about SQ upgrading DXB to B77W this winter or Jan 2010.

However, aren't the B773A slated for refurbishment?

No such news.

773 - NOT Refurbished
73A - Refurbished

Topic: RE: The Singapore Airlines Cliché
Username: Abrelosojos
Posted 2009-07-27 20:05:24 and read 32767 times.

What a wonderful TR. Thanks for sharing Roni. SQ is definitely an airline that can consistently deliver a significantly above average experience ... yet, the paragraph below captures it all:

Quoting Ronerone (Thread starter):
I found no ‘wow’ factor within SQ, when in fact, I actually thought they were just average. Their cabin crew, while having some of the best looking females I have ever seen, and with capabilities to be super-ultra-efficient and at your service at any time, they come no where near as the less perfect, yet ever so charming senior crew at Cathay Pacific, or the down-to-earth warmth of their counterparts at Malaysia Airlines.

= MH crew just rock!

Quoting Avek00 (Reply 6):

Because SQ, like EK, is the queen of gimmicks -- it offers the mind-blowing product on a few birds and goes subpar on the rest.

= Though, in my experiences, I have found SQ to be far superior to EK consistently.

Saludos,
A.

Topic: RE: The Singapore Airlines Cliché
Username: Ryanair!!!
Posted 2009-07-27 21:02:12 and read 32767 times.

Dear Loneeeee (greetings from Thailand  Smile)....

Quoting Ronerone (Thread starter):
A cliché, is a saying, expression, idea, or element of an artistic work which has been overused to the point of losing its original meaning or effect, rendering it a stereotype, especially when at some earlier time it was considered meaningful or novel. The term is frequently used in modern culture for an action or idea which is expected or predictable, based on a prior event. It is likely to be used pejoratively. A cliché may sometimes be used in a work of fiction for comedic effect.

What a drama-mama introduction that was. Hahahahaa...


I really hate the decor of T2's Silver Kiris lounge to the core. The ceiling cornices with hidden lighting, fish tanks, beer lounge Courts-type furniture is seriously tacky and not to mention - PASSE!

Quoting Ronerone (Reply 1):
As soon as I settled in to my seat, a perfect model-like Asian-type Barbie doll Singapore Girl that goes by the name of Neneng (I hope I got that right) walks towards my seat.

Neneng? NENENG? Unless her parents were playing a cruel joke on her at childbirth, I doubt she is Singaporean. After all, SQ does hire "SQ Girls" from Malaysia, Indonesia, India, China, Taiwan, Korea and Japan.

Quoting Ronerone (Reply 1):
“Mr. Hawi you didn’t like salad?”
“I don’t eat scallops but the rest was great”
“Ok”

A more better set of crew would have offered you an alternative rather than just an "ok" to a rejected plate of succulent, juicy scallops. Next time when we meet for dinner, I will order nothing but scallops to share and accidentally / purposely forget that you do not like them, and have it all for myself.

Perhaps I can offer an explanation to why Neneng is such.

SQ's JCL cabin is sometimes transformed into a training ground for FSS (like Neneng) to progress beyond YCL. In my experience, I have come across these trainees and more often than not they turn out robotic, nervous, and I even encountered a FSS who worked to the point she was perspiring in the cool confines of a cabin.

Another dead giveaway would be their non-deviance from company-issued-directive make up colour which are matched according to the FSS's skin tone. From the look of Neneng's clownish make up, I would dare assume she is a newbie.

These girls work hard to prove themselves so I normally try not to expect too much from them. They would have endured one verbal lashing after another in the galley before putting on a brave front to face the passengers. I try to be as unobstructive as I can and when an opportunity arises even commend on their service to the supervisors. I used to fly SQ often enough to pick out the characteristics of these newbies so I do my part to make life easier for them.

So if you were put through a boot camp, there would come a point when you just revert to cruise control and just make sure you meet the bare minimum required by the service SOP. And by all counts, even the SOP is as thick as a bible so it is no easy task. Sheesh, there is even a page where they instruct the girls how to pick up a freaking pen from the floor! Illustrated with pictures on how to position their body... Step one... Step two... Step three...

On the job training can be a bitch on SQ and the boot-camp galley ensure only the best of the best make it through. Which explains when you encounter a green-kebaya LSS (one up from Neneng's FSS), she would have been through hell and battle hardened to face the toughest challenge.

Quoting Ronerone (Reply 1):
At around 3:50pm, the captain made an announcement that we had begun our initial descent towards Abu Dhabi International Airport, and that our expected arrival time was at 4:15pm. This was followed by systematic announcements by the crew as well.

The cue from the flight deck is "cabin crew, prepare for arrival.". It is always followed immediately by the LSS "L & G, as we are about to land, please make sure your tray tables and footrests are secured, seats in upright position and seatbelt fastened.". Another phase would be the final approach, the designated LSS would once again remind all passengers the same thing. Same pattern, every single flight.

Quoting Ronerone (Reply 1):
I may get bashed for this, or I may not, but I am only being honest and expressing my opinion. Singapore Airlines is still an excellent airline, however, I think that it’s excellence can be a bit overused in many ways, and there are so many other airlines out there that deserve much more credit and attention.

No airline is perfect, including SQ. Which is why experiences with the senior crew are usually less robotic compared to the likes of Neneng.

Quoting Justbala (Reply 3):
Can you take the skytrain @ SIN landside?! .. I always assumed tht was an airside thingie.

Skytrain is accesible from both land and air side.

Quoting Avek00 (Reply 6):

Because SQ, like EK, is the queen of gimmicks -- it offers the mind-blowing product on a few birds and goes subpar on the rest.

It is no secret Dubai was created on the Singapore model, likewise EK too on SQ. However, think about it... If an airline were to offer one standard "mind blowing" product across the board regardless of passenger and sector demographics, what would this result in?

If you are flying Singapore - Bali, full of merry holiday makers and cost conscious back packers (yes, some still do fly SQ), would you unleash an A380-styled product when no one wants to pay for it? Certain routes demand for different products, pure and simple. As an airline who isn't flexible enough to cater to these different market segments, the company will lose out in the end.

Flexibility is KEY in an airline. We have seen far too many inflexible old schooled outfits wither into their present states like Malaysia Airlines, Olympic, Alitalia, SAS, United, US Airways... I am sure you are smart enough to see where I am going with this.

Let me do some sums for you. Long haul worthy products are found on:

A380 - 9
A345 - 5
A330 - 11
B772ER - 15.
B77W - 19
B744 - 9

Total - 68 (NG PCL, NG JCL, NG YCL, Sky Suites and Spacebeds. 744's old styled YCL will be phased out by decade's end.)

Regional configured aircraft with supposedly "sub par" offerings include:

B772A - 31 (part of this fleet is shown on this trip report.)
B773 - 12

Total: 43

As the illustration above show, it is hardly just "a few birds" now, is it? The numbers for long haul aircraft actually tops the regional ones. It isn't gimmicks, it is business 101.

Topic: RE: The Singapore Airlines Cliché
Username: DavidCA
Posted 2009-07-27 22:37:01 and read 32767 times.

Through hell and battle-hardened into mastering the proper technique for picking a pen up off the floor!?!?! Yike! That probably explains why I don't enjoy SQ much. I prefer genuine warmth to robotic service, and one tends to see that from staff more when a company isn't so uptight. Some just love SQ, though. To each his own.

I DO get the female uniforms on SQ, but will the guys ever ever ever be given a uniform that isn't 25 years out of date?

Topic: RE: The Singapore Airlines Cliché
Username: Airbuseric
Posted 2009-07-27 23:22:15 and read 32767 times.

Hi Roni,
very good reading again here, something different on SQ and not the standard 'intra-Asia' routes.

I must say, impressed myself too by Changi airport. It's indeed the mini-gardens, the colours and the spotless floors. You'll feel very fine and relaxed wandering through these terminals. This is a big extra for an airline like SQ, as a customer on this airport.

About the inflight service, hmm, I think I can admit mostly with your conclusion. Yes the service seems spotless, but, the product (seat) itself is outdated compared to others. The crew might be friendly to you etc, but the meal itself is just average indeed. The fruit is a no-go in business class, how can they present it like this?!
I've heard many stories from SQ, also people who work for the airline. It's a strong regime. Not everybody likes it.
Not sure if I would like the flight with them, maybe other airlines fit better to my taste.

Anyway, great report! And stunning pictures  thumbsup 

Eric

Topic: RE: The Singapore Airlines Cliché
Username: NZ107
Posted 2009-07-28 03:23:58 and read 32767 times.

Hi Roni,

Another superb TR. You just fail to disappoint!  Smile

The definition at the beginning - great addition. It kinda set the tone for the TR from the start. And it's good to know you weren't disappointed either!

Wow - funny to see that both MH and SQ codeshare with Silk Air to KUL! That's very interesting.

Such a subtle but noticable difference to the boarding passes of Y and J. Those borders to the times etc breaks the boarding pass up quite nicely.

Absolutely brilliant pics from SIN T3! It's so empty!

No satay? Food looks great, apart from the fruit. What is the fruit that you got given?

Quoting Ronerone (Thread starter):
I may get bashed for this, or I may not, but I am only being honest and expressing my opinion.

I'm still wondering what the TR would have been like had you not decided to upgrade yourself  Wink


Thanks for sharing!

Regards,
Nicholas

Topic: RE: The Singapore Airlines Cliché
Username: 1stClassDiva
Posted 2009-07-28 03:45:20 and read 32767 times.

Wonderful trip report. T3 at Singapore is AMAZING. Pictures were splendid.

Diva
http://1stclassdiva.wordpress.com/

Topic: RE: The Singapore Airlines Cliché
Username: Ronerone
Posted 2009-07-28 05:54:33 and read 32767 times.

Dear All,

Thank you all for your comments and for your support!

Quoting Milesaddict (Reply 2):
Is there someone out there to help me how to figure out why SQ is not offering the latest seat to middle east DXB or AUH ?



Quoting Ojas (Reply 5):
DXB will be getting the B77W soon. AUH may get it in a year



Quoting Nicholaschee (Reply 10):
No to both. Here's what's lined up for the next 6 months.

SQ454/453 SIN-DXB-RUH (772->73A)
SQ490/491 SIN-DXB-IST (773->73A)
SQ494/495 SIN-DXB (773->73A)

Hi Milesaddict / Ojas / Nicholaschee

Not too sure what the plans are, but their country manager here said (back in February) that DXB & AUH will get the product upgrade, however at different times, only due to the schedule that their respective aircraft are due for refurbishment.

The 773's (not sure what the difference is between 73A and 773 at SQ) that are deployed to DXB are due for refurbishment within a year (so in about 6 months from now)

After this, he did actually say that the 772's are also scheduled for a refurbishment program hence, AUH will eventually get the new product.

Are the 772's really getting a refubishment? Aren't they on their way out of SQ though?

Quoting Justbala (Reply 3):
Can you take the skytrain @ SIN landside?! .. I always assumed tht was an airside thingie

Hi Justbala,

Yes you can  Smile Was great too!

Quoting Burj (Reply 4):
Perhaps I'll just have to take that non-stop EWR-SIN flight!

Hi Burj,

Yes indeed! Would love to get on that flight, but it's just too damn expensive.

Quoting Ojas (Reply 5):
IIRC isn't this your first time on SQ?

Sort of. My first time was when i was 5 years old (AUH-BOM-SIN, SIN-HKG-SIN, SIN-MLE-AUH on Big Top & Mega Top)

However, i rarely remember the experience, apart from being served a choice of Chicken or Fish after we departed Male in the wee hours of the night.

Quoting Ojas (Reply 5):
BTW do have any clue how many passengers disembarked at AUH? Or that how many continued to JED?

Only a few of us got off at AUH, and i would say that 85% of the load continued to JED. Most of the passengers seated in J got off at AUH, while most of Y contined to JED.

Quoting Avek00 (Reply 6):
Because SQ, like EK, is the queen of gimmicks -- it offers the mind-blowing product on a few birds and goes subpar on the rest.

Hi Avek00,

I would say gimmicks per se. But maybe they have shrewd marketing departments? This applies more to EK for me.

Quoting EC001 (Reply 7):
I especially enjoyed the extensive airport converage

Hi OpenSkies001!

I always like to include a lot on the airport! Sometimes they are neglected in TRs.

Quoting Caleb1 (Reply 8):
I have to admit, I haven't even read this trip report yet, and I already know that I am in for a treat. Whenever I see a TR by Ronerone, I make sure that I have something to snack on beforehand, because I know it will be a good read. Such is the case with this TR. Here I go!!

Wow! Thank you Caleb1! Really appreciate your comments!

Quoting Nicholaschee (Reply 10):
Since you had all the time in the world, you should have gone to the T3 SKL instead.

Can i ? I didn't know that!

Quoting Abrelosojos (Reply 13):
Though, in my experiences, I have found SQ to be far superior to EK consistently.

Hi Abrelosojos,

I dunno, i just expected a lot more from SQ! Maybe its because i was on a non-flagship route.

Quoting Ryanair!!! (Reply 14):
Dear Loneeeee (greetings from Thailand )....

Ohh Lyan! Emilate bely goood!

Quoting Ryanair!!! (Reply 14):
Neneng? NENENG? Unless her parents were playing a cruel joke on her at childbirth, I doubt she is Singaporean. After all, SQ does hire "SQ Girls" from Malaysia, Indonesia, India, China, Taiwan, Korea and Japan.

LOL ... I hope i got her name right! She moved so fast i could barely catch the name on her tag. The other option may have been Nereng.

But she did not sound Singaporean at all. She had an accent i was not able to recognize. But judging from her look, she was definitely South East Asian.

Quoting Ryanair!!! (Reply 14):
SQ's JCL cabin is sometimes transformed into a training ground for FSS (like Neneng) to progress beyond YCL. In my experience, I have come across these trainees and more often than not they turn out robotic, nervous, and I even encountered a FSS who worked to the point she was perspiring in the cool confines of a cabin.

And a not-so-popular route as AUH-JED, where top-notch service isnt much of a necessity, is the perfect flight to put her on.

Quoting Ryanair!!! (Reply 14):
The cue from the flight deck is "cabin crew, prepare for arrival.". It is always followed immediately by the LSS "L & G, as we are about to land, please make sure your tray tables and footrests are secured, seats in upright position and seatbelt fastened.". Another phase would be the final approach, the designated LSS would once again remind all passengers the same thing. Same pattern, every single flight.

Insane!!! That is EXACTLY what happened! .. EXACTLY!

The LSS on my flight was another gorgeous Singaporean (with Indian origins). However she was mainly in the back cabin and rarely showed up at the front.

Interesting thing to note, is that you easily pick up on the pattern of the announcements, because even the timing from the each 'cue' as you say, is almost the same!

Quoting DavidCA (Reply 15):
I DO get the female uniforms on SQ, but will the guys ever ever ever be given a uniform that isn't 25 years out of date?

Hi DavidCA,

Funny how i rarely see the guys at airports and such, but somehow they all were on my flight and in Business Class.

Quoting Airbuseric (Reply 16):
About the inflight service, hmm, I think I can admit mostly with your conclusion. Yes the service seems spotless, but, the product (seat) itself is outdated compared to others. The crew might be friendly to you etc, but the meal itself is just average indeed. The fruit is a no-go in business class, how can they present it like this?!
I've heard many stories from SQ, also people who work for the airline. It's a strong regime. Not everybody likes it.
Not sure if I would like the flight with them, maybe other airlines fit better to my taste.

Hi Airbuseric,

I am not sure whether i liked SQ or not. But i do prefer a little more of the natural, earthy type of service.

Quoting NZ107 (Reply 17):
Wow - funny to see that both MH and SQ codeshare with Silk Air to KUL! That's very interesting.

Hi Nicholas!

Yes, i thought that was a bit bizarre!

Quoting NZ107 (Reply 17):
Absolutely brilliant pics from SIN T3! It's so empty!

Soooo empty, just like KUL!

Quoting NZ107 (Reply 17):
No satay? Food looks great, apart from the fruit. What is the fruit that you got given?

No satay at all  Sad

As for the fruit, i got a pear, and another fruit, that i do not know what its called in English. It's a crossover between an orange and grapefruit and you peel the

Quoting NZ107 (Reply 17):
I'm still wondering what the TR would have been like had you not decided to upgrade yourself

LOL. I'll fly Y soon!

Quoting 1stClassDiva (Reply 18):
Diva
http://1stclassdiva.wordpress.com/

Hi 1stClassDiva,

Noticed you flew EY in F! .. Was that a flight from ATH to AUH? On the A345???


Regards,
Roni

Topic: RE: The Singapore Airlines Cliché
Username: Nicholaschee
Posted 2009-07-28 06:21:08 and read 32767 times.



Quoting Ronerone (Reply 19):
Not too sure what the plans are, but their country manager here said (back in February) that DXB & AUH will get the product upgrade, however at different times, only due to the schedule that their respective aircraft are due for refurbishment.

The 773's (not sure what the difference is between 73A and 773 at SQ) that are deployed to DXB are due for refurbishment within a year (so in about 6 months from now)

After this, he did actually say that the 772's are also scheduled for a refurbishment program hence, AUH will eventually get the new product.

Are the 772's really getting a refubishment? Aren't they on their way out of SQ though?

The original refurbishment plan called for 11 773s to be converted to 73As but this has now been revised to 7 773s for the first tranche. The first of the 73As is already on captive rotation on the SIN-SYD vv sector on SQ231/232.

The 772 refurbishment will only start after in initial batch of 773s but that isn't so soon. The 772s were delivered over 8 year period so it's likely the newer builds (particularly those with the Matsushita S3000 IFE) will be earmarked for refurbishment as they will be around till 2016~2017.

Quoting Ronerone (Reply 19):
Can i ? I didn't know that!

Yup. You can lounge hop between both SKLs in T2 & T3. The T2 SKL J uses china from the previous F line up whereas the T3 SKL J uses the current generation J china. The choice of food is much better in T3 as well, you get a decent hot buffet spread whereas choices are rather limited in T2.

You should do another SQ run in F to experience TPR in T3Big grin

Quoting Ronerone (Reply 19):

But she did not sound Singaporean at all. She had an accent i was not able to recognize. But judging from her look, she was definitely South East Asian.

Maybe she was from across causeway.  Silly

Topic: RE: The Singapore Airlines Cliché
Username: KrisworldB777
Posted 2009-07-28 07:50:45 and read 32767 times.

Thanks for the report! You write very eloquently, and I enjoyed the detail of your descriptions of many of the service elements.

Quoting Ronerone (Thread starter):
The moment you step off the train, you begin to gradually see traces of Terminal 3’s fascinating design. The dramatic art-deco industrial style is so pleasing to the eye, and at the same time it is so effective that it creates a natural lighting effect that makes you feel like you are right under the sun in clear blue skies. Of course, this dramatic décor is perfectly balanced out by the subtle brown earth tones mixed with black that spot the entire space.

You hit the nail on the head! T3 is a real triumph of design. As a passenger, it's almost impossible to fault any detail in the terminal. I've flown out in the early evening a couple of times and the check-in hall is just so eerie: so much space; so few passengers.

Quoting Ronerone (Thread starter):
The lounge itself was showing its age and does not even come close to the Pier at HKG. Nevertheless it was still comfortable. The food was quite tasty, however the selection was poor, compared to Etihad’s and Emirates’ premium lounges.

It's pretty awful isn't it and I actually think the F section in T2 is even uglier than the J section. I have heard that SQ is looking to downsize its lounge facilities in T2, so I suspect they may do a long-overdue refurbishment when that happens. I believe the last time they upgraded the T2 lounge was circa 1999 so it's high time they did something! While the new lounges in T3 are certainly flash, and beautifully appointed, it's a pity they don't offer anywhere near the same standard of in-lounge amenities as competitors such as CX, BA, QF, EK, TG or EY.

Quoting Ronerone (Reply 1):
Naturally, I submitted to her hypnotic powers and stopped right in my tracks as she approached me, systematically stopping and elegantly handing me a menu with a subtle smile, that while evidently did not seem like it was coming from the heart, yet it’s plastic feel still brought a few shivers down my spine.

Nicely put, and some of the stunners certainly have that effect. It's always nice boarding an SQ flight and seeing the elegant deportment you speak about: there's real precision to the way things are conducted in the cabin and I can't help but think all too often that it's Asia meets France.

Quoting Ronerone (Reply 1):
Headsets and toiletry kits were distributed first, followed by drinks and peanuts. Service was quick, efficient, and spot on, yet impersonal and extremely robotic.

It's unfortunate you had such a crew. I've had similar crews, but I would not go so far as to say they are the norm. Because SQ's service is so structured, and predictable, I think you notice the lack of warmth more than you would on other carriers. The unfortunate thing about the regional 777s is the JCL cabin is largely served by junior crew. On most 2-class flights, the IFS has a fairly hands-off role, and I have found SQ usually assigns the Chief and Leading stewardesses to the Economy cabin, leaving Business staffed mainly by the newer recruits. On SQ, I find it's the senior crew who really excel.

Quoting Ronerone (Reply 1):
I skipped the dessert, cheese, coffee, and tea, and opted for just the fruit, which was poorly presented.

Agree completely. This is something SQ needs to improve, especially on the short to medium sectors. I remember the first time I flew in Business on SQ a few years ago: the cheese came wrapped in plastic and looked decidedly low-grade, especially after the Lobster Thermidor that came before it!

Quoting Ronerone (Reply 1):
it seems to me that for the sake of perfection, you may have to forego a certain aspect of personality, revealing nothing but a programmed viewing that you can almost rewind, forward, play, or even stop. For this very reason, I found no ‘wow’ factor within SQ, when in fact, I actually thought they were just average. Their cabin crew, while having some of the best looking females I have ever seen, and with capabilities to be super-ultra-efficient and at your service at any time, they come no where near as the less perfect, yet ever so charming senior crew at Cathay Pacific, or the down-to-earth warmth of their counterparts at Malaysia Airlines.

I'm not sure I completely agree with this. While I do think SQ cabin crew are very well programmed thanks to excellent training, I've found them to be almost unsurpassed at anticipating the expectations of passengers, and where they can, customising their service to suit individual passengers. I think my views on CX service are well enough documented in this forum without me needing to elaborate further, so I'll refrain on commenting on that, other than to say I think their excellent senior crew are solely let down by their extremely poor junior staff.

Nevertheless, I look forward to reading another report from you. Keep up the good work!

Topic: RE: The Singapore Airlines Cliché
Username: Ronerone
Posted 2009-07-28 07:52:13 and read 32767 times.



Quoting Nicholaschee (Reply 20):
The original refurbishment plan called for 11 773s to be converted to 73As but this has now been revised to 7 773s for the first tranche. The first of the 73As is already on captive rotation on the SIN-SYD vv sector on SQ231/232.

The 772 refurbishment will only start after in initial batch of 773s but that isn't so soon. The 772s were delivered over 8 year period so it's likely the newer builds (particularly those with the Matsushita S3000 IFE) will be earmarked for refurbishment as they will be around till 2016~2017.

That sounds about right then! Hence DXB will get the new product well ahead before AUH.

It sounds like a very solid plan actually, as the time they introduce the new product to AUH (if the plan remains as is), the AUH market would have been well developed, as the city continues to grow.

Quoting Nicholaschee (Reply 20):
You should do another SQ run in F to experience TPR in T3.

I think my next SQ flight (whenever that would be) would be on the A345 to EWR  Smile

Quoting Nicholaschee (Reply 20):
Maybe she was from across causeway.

No, i doubt it. I can spot a Malaysian accent from miles away hehehe  Smile

Topic: RE: The Singapore Airlines Cliché
Username: DL752
Posted 2009-07-28 08:37:47 and read 32767 times.

It must be hard trying to put as much as you can into everything and making each step perfect for the passengers and I applaud SQ for that! The flight looked like a vacation itself! Glad you had a fantastic experience.
DL752  cheerful 

Topic: RE: The Singapore Airlines Cliché
Username: SQ772
Posted 2009-07-28 08:42:29 and read 32767 times.

Thanks for the report. Based on how you wrote this report, it appears that you had a very bad SQ flight.

Somehow, I've never been 'wow-ed' on the many J class flights that I had with them...yes, even when I was an SQ employee. As Ryanair!!! mentioned above, the crew serving in J are neither here or there... not senior enough to be in F, but senior enough to be taken out of Y. The transition from Y to J is a huge one, with completely different service procedures and such. J class crew always seem overwhelmed.

As for J being used as a training ground for new J crew, it happens on all routes, not just non-flag ship routes. The same goes for supernumery crew (trainee FAs). They can be rostered on any flight.

We all acknowledge that SQ's J product is their weakest link. They're well ahead of everyone else in Y, and their F product is great and consistently staffed by one of the best senior crew in the industry. Their J product (I'm referring the hard and soft ware) just seems so much behind other top carriers.

As Airpearl mentioned in one of his earlier reports, there's a price the airline has to pay when the airline strives hard to deliver consistent service. But it is precisely this consistency that SQ fans love and appreciate, and I do too. Frequent flyers with the airline know exactly what to expect on every SQ flight (that explains why a particular Singapore "ger" wanabe can recite every announcement - word for word- in the crew handbook)...   Service is so structured that it is never up to the crew on that particular to decide if he/she wants to do a water run, or whether he/she feels up to it clean the lavatories...



Quoting Ronerone (Reply 22):
Quoting Nicholaschee (Reply 20):
Maybe she was from across causeway.

No, i doubt it. I can spot a Malaysian accent from miles away hehehe

Neneng (if that's really her name)...sounds like an Indonesian name. It's interesting that you mention that you can spot a Malaysian accent from miles away cause having worked with Malaysians for years, I can never tell their accent apart from the Singaporean one. Of course, I'm only talking about Malaysians of Chinese origins. I've never dealt with a Bumi before. However, if a Malaysian Chinese speaks Mandarin...haha...now that's a dead giveaway and can be spotted a continent away.

Quoting Ronerone (Reply 19):
Quoting Nicholaschee (Reply 10):
Since you had all the time in the world, you should have gone to the T3 SKL instead.

Can i ? I didn't know that!

Now now, Ryanair!!!, why didn't you tell the poor boy that?

[Edited 2009-07-28 08:54:27]

Topic: RE: The Singapore Airlines Cliché
Username: Mk777
Posted 2009-07-28 08:48:56 and read 32767 times.

As always an excellent end to your travels...what a dramatic paragraph to begin your TR, very interesting.

SIN looks impeccable, especially T3. I have ony flown in and out of T2 a long time ago, so thats what i remember.

The food looks scrumptious in C class, i love the Laksa, its making me hungry too.

Are the 2 A332 photos of 9W on a remote ramp that you took when climbing up??? they sure look like it.

Well i can see why you call your experience robotic with SQ-everything is organized, the FA's know what to do, how to do it but the personality is sort of hidden, they will go out of their way to do something just because thats what they have been trained to do and they take it like work without maybe enjoying it so much....just like a rotuine thing.

nonetheless, you had your eyes taken care of.....looking at the beautiful FA, so i am ure it wasn't so bad...hehehehe!!

Thanks for sharing.

Topic: RE: The Singapore Airlines Cliché
Username: Airpearl
Posted 2009-07-28 09:38:26 and read 32767 times.

Hey hey Roni the man,

What a fantastic report, as always, of course. But this is different: Roni on SQ? Wow, I had to start reading from the conclusion up, right?


Quoting Ronerone (Thread starter):
However, it seems to me that for the sake of perfection, you may have to forego a certain aspect of personality, revealing nothing but a programmed viewing that you can almost rewind, forward, play, or even stop.

I think the word you're looking for again is robotic?  Wink To be fair to SQ, this type of service consistency comes up absolutely aces in Y class, but it doesn't fare as well in the premium classes where personality rather than merely perfect looks become more important. There are always exceptions, of course, but on SQ premium classes I usually board expecting , and getting, "more of the same". I am no apologist for SQ, as you know, but really think you should try their Y class next time, if there is a next time...

Quoting Ronerone (Thread starter):
they come no where near as the less perfect, yet ever so charming senior crew at Cathay Pacific, or the down-to-earth warmth of their counterparts at Malaysia Airlines.

Like you, I'm a great fan of the more senior crews on CX. As for the warmth of MH, aah let's not go down that windy lane... hahaha

Quoting Ronerone (Thread starter):
I fell asleep for a little more, only to find that Neneng had collected my menu and my headset during that time. Unfortunately, I get really frustrated when I am unable to take the menu back home with me

Yes, a pet peeve of mine also. I hate this sneaking away your menu from the seat pocket while you sleep stuff... I had that happen on a recent CX flight - and they never used to do so!

Quoting Ronerone (Reply 1):
The seat itself, while the old-fashioned cradle-type, was very comfortable with lots of space. I much prefer this cradle type to many lie flat seats.

I don't mind it either, especially for day flights.

Thanks for sharing the experience.

Topic: RE: The Singapore Airlines Cliché
Username: TreeHillRavens
Posted 2009-07-28 10:25:31 and read 32767 times.



Quoting Nicholaschee (Reply 12):
No such news.

773 - NOT Refurbished
73A - Refurbished

Refurbishing Ongoing. The new seat map for 773 is also up on SIA website.

Topic: RE: The Singapore Airlines Cliché
Username: Akhmad
Posted 2009-07-28 11:04:24 and read 32767 times.

Hi Roni,

What a great TR with SQ! Beautiful pics! May I ask you what camera you were using?

Quoting Ronerone (Thread starter):
I was still in my holiday mood, and that means spending a little extra $$ on flying experiences can sometimes happen. So I asked to pay for an upgrade if possible. She immediately checked on her system and informed me that it was possible, however it must be done at the ticketing office located close-by in the terminal. Fortunately though, I did receive my Economy Class boarding pass for now, and my suitcase was tagged to AUH and taken care of, and all I had to do was show the agent at the ticketing office my luggage tag.

You did a great move by asking whether there was an upgrade possibility. I think I should follow your example.

Quoting Ronerone (Thread starter):
Notice The Gym Located Upstairs!!!

Nice place to get a well needed workout after a long flight! I have been there many times while transiting in SIN. If you do not have any attires with you, no worries, you can borrow them at a moderate price. The only problem is the shoe size they have on offer does not go beyond 11. Mine is 12.  biggrin 

Quoting Ryanair!!! (Reply 14):
when you encounter a green-kebaya LSS (one up from Neneng's FSS), she would have been through hell and battle hardened to face the toughest challenge.

We love to call the green-kebaya dressed LSS Mother superior.

Cheers,
Suryo

Topic: RE: The Singapore Airlines Cliché
Username: PlaneHunter
Posted 2009-07-28 11:06:47 and read 32767 times.

Hi Roni,

what a pleasure to see a new Ronerone-report, well-written as usual and accompanied by great pictures.

Quoting Ronerone (Thread starter):
Poorly Presented Fruit

The catering looks good in general, but the fruit presentation is really disappointing.

Quoting Ronerone (Thread starter):
Their cabin crew, while having some of the best looking females I have ever seen, and with capabilities to be super-ultra-efficient and at your service at any time, they come no where near as the less perfect, yet ever so charming senior crew at Cathay Pacific, or the down-to-earth warmth of their counterparts at Malaysia Airlines.

I can only agree here.



PH

Topic: RE: The Singapore Airlines Cliché
Username: Basefly
Posted 2009-07-28 11:46:36 and read 32767 times.

Brilliant TR....

That's the most empty i have ever seen Changi!?

Topic: RE: The Singapore Airlines Cliché
Username: BA319-131
Posted 2009-07-28 12:03:47 and read 32767 times.

Hi Roni,

Another stunning TR, something we have come to expect and a standard you have set for us all to try and attain.

Whilst SQ is a real blue chip airline with great service & FA's, the hardware in terms of seat is really lacking compared to the competition, EY & EK, how do the fares on SQ compare to the others?

Quoting Ronerone (Thread starter):
What can possibly go wrong at Singapore Airlines? Perhaps the logo on your champagne tumbler may not be facing you

- Ha, I remember that TR, some of the newbees here won't  Smile

Quoting Ronerone (Thread starter):
Although not Changi’s newest terminal, T2 was very modern looking, spacey, and so spotless! Why can’t older terminals look this good anywhere else?

- Totally agree, whilst dated comapred to the other Changi terminals, it sure looks good compared to other, some newer terminals around the world.

Quoting Ronerone (Thread starter):
The lounge itself was showing its age and does not even come close to the Pier at HKG. Nevertheless it was still comfortable. The food was quite tasty, however the selection was poor, compared to Etihad’s and Emirates’ premium lounges.

- I found the lounge to be poor, F&B offerings were poor in selections, seating lacked choice of style & comfort, fish tanks are a no no, worst of all, no views! The redeming factor was the showers are good.

Quoting Ronerone (Thread starter):
I skipped the dessert, cheese, coffee, and tea, and opted for just the fruit, which was poorly presented.

- Compared to the rest of the meal, this just looks pretty naff!

I've only flown SQ once, the inagural A380 service so never really noticed the robotic seamless service, that was great and perhaps the strangest flight ever for SQ FA's as it was most likley nothing like they had ever seen before or will!

Thanks again Roni.

Kind Regards

Mark

Topic: RE: The Singapore Airlines Cliché
Username: OA260
Posted 2009-07-28 13:19:56 and read 32767 times.

Hey Roni,
Very nice pics of SIN. Id love to go sometime. The lounge looks just ok. SQ could do better IMHO . But I guess everyone says that.

Quoting Ronerone (Thread starter):
Everyone loves pasta! In fact, I think it is rare to find someone who is not into Italian food maybe.

Me ! I dont know what all the fuss is about Italian food. Give me Chinese or Indian anyday.

Great report and great pics Roni.

Philip

Topic: RE: The Singapore Airlines Cliché
Username: Pellegrine
Posted 2009-07-28 14:30:08 and read 32767 times.

Ronerone,

I enjoy your trip reports very much.  biggrin 

What a joy to read and dream vicariously for a sec.

Topic: RE: The Singapore Airlines Cliché
Username: Ryanair!!!
Posted 2009-07-28 18:07:05 and read 32767 times.



Quoting Ronerone (Reply 19):
The 773's (not sure what the difference is between 73A and 773 at SQ) that are deployed to DXB are due for refurbishment within a year (so in about 6 months from now)

In SQ speak...

773 = the "normal" regional configured 3-class plane with the Ultimo seats, old first and economy class.

77A = 77W styled first class, A330 styled business and economy class

... therefore it is QUITE an upgrade from the previous model.

Quoting Ronerone (Reply 19):
And a not-so-popular route as AUH-JED, where top-notch service isnt much of a necessity, is the perfect flight to put her on.

Indeed it is. But these "trainees" are also put on top notch high yielding flights as I have encountered them on sectors to both HKG and CGK.

Quoting Ronerone (Reply 19):
Insane!!! That is EXACTLY what happened! .. EXACTLY!

Yes there was a time just the wiff in the cabin I knew the choices for the meals... I almost got so jaded with flying SQ and the set pattern for service routine made me want to tear my hair out. Two flights every 5-6 weeks to CGK... Over and over again, in and out, up and down sometimes in YCL sometimes in JCL. Of course my last trip for the company was to HKG on the 77W, what a way to leave in style. My colleague who took over my duties got on the A380 to SYD a week after I left... Damn! Now I do miss them a fair bit. I cannot afford to write reports on SQ these days, I can only afford zero dollar deals on MH and write scathing reports about them.

Quoting Akhmad (Reply 28):
We love to call the green-kebaya dressed LSS Mother superior.

In that case you have yet to encounter the CSS in her fiery, chilli-red kebaya... We call her the DRAGON LADY!

Finally we have the very rare, almost unseen, some say "untouchable"... You want to look her in the eye but you feel unworthy... The female IFS in her dark purple kebaya. The room almost goes silent upon her entry. Her grace is almost beyond reproach. It is unfathomable how the hell she has kept herself in shape all these years despite working for SQ since the DC10 days... She is..... ICE QUEEN...... *cue* gong

Topic: RE: The Singapore Airlines Cliché
Username: Nicholaschee
Posted 2009-07-28 18:35:05 and read 32767 times.



Quoting Ryanair!!! (Reply 34):
In that case you have yet to encounter the CSS in her fiery, chilli-red kebaya... We call her the DRAGON LADY!

I got to chat with a fiesty young CSS the other day. Boy she was HOT!!!

Joined SQ straight from JC 9 years ago, has been there ever since. Got her chilli padi kebaya on her birthday! Big grin Big grin Big grin

Topic: RE: The Singapore Airlines Cliché
Username: SR 103
Posted 2009-07-28 18:52:21 and read 32767 times.

Absolute masterpiece Roni! I am speechless, you continue to outdo yourself with each report.

Quoting Ronerone (Thread starter):
Silver Kris Lounge

Thanks for the trip down memory lane. Despite your comments on the lounge showing its age, it really does look immaculate. I remember spending numerous hours here before heading to far flung places across the world when I was younger.

Quoting Ronerone (Reply 1):
Having flown Etihad quite a number of times and experiencing their unique Inspired Service, I feel that I am spoiled rotten now, that seeing your average trolley in Business class seemed so last century!

Wait, are you seriously comparing SQ to one of those "trashy" Middle Eastern carriers? There is no comparison, SQ are in a league of their own!  flamed 

Quoting Ronerone (Reply 1):
"Mr. Hawi you didn't like salad?"
"I don't eat scallops but the rest was great"
"Ok"

That is really a shame! I remember flying Amsterdam-JFK on SQ back in 1994 and the F/A had noticed that I had not touched my appetizer plate. Once she found out I was not fond of bell peppers, she went downstairs to fetch me some smoked salmon from First Class on her own accord. Those were the days when the Singapore girls really lived up to their reputation.

Quoting Ronerone (Reply 1):
she reappeared again with my laksa, which was absolutely mouth-watering!

That really does look mouth watering! All those years while I was flying SQ, in flight catering was not really their strong point. I remember a lot of lackluster and unappetizing meals, especially from non SIN stations.

Quoting Ronerone (Reply 1):
I skipped the dessert, cheese, coffee, and tea, and opted for just the fruit, which was poorly presented.

Ummm... even most US airlines have the decency to remove the plastic in Business Class before serving passengers. You happen to remember what dessert was by chance?

Quoting Ronerone (Reply 1):
Their cabin crew, while having some of the best looking females I have ever seen, and with capabilities to be super-ultra-efficient and at your service at any time, they come no where near as the less perfect, yet ever so charming senior crew at Cathay Pacific, or the down-to-earth warmth of their counterparts at Malaysia Airlines.

I thought I was the only one in the world that felt that way! Good to know there are at least two of us around here.

Quoting Ryanair!!! (Reply 14):
Perhaps I can offer an explanation to why Neneng is such.

To be fair, your explanation is just an excuse. If this were you writing a report on another airline, I don't think you would be explaining her behavior but rather condemning her for it.  talktothehand 

Quoting Ronerone (Reply 1):
However, it seems to me that for the sake of perfection, you may have to forego a certain aspect of personality, revealing nothing but a programmed viewing that you can almost rewind, forward, play, or even stop. For this very reason, I found no "wow" factor within SQ, when in fact, I actually thought they were just average.

Truthfully I do believe the Singapore girl was everything she was advertised to be once upon a time. After the mid 90's the quality of the girls just seem to have dipped drastically. A lot of SQ fanboys on here that defend SQ to death but never got to experience the actual Singapore girls that built up the reputation of the airline during the 80's and 90's.

Today's SQ is riding on the coat-tails of its past reputation and no one really is the wiser because most of the airlines defenders either did not fly SQ back in the good old days or refuse to believe anything other than the programmed "plastic perfection" is real service.

Every airline is human and at the end of the day they all can falter, even SQ. My last encounter with a Singapore Girl would have left even the stern US airline grandma's (or as Ryan likes to call them prison matrons) speechless out of shock.

While I may think highly of SQ's and their pristine and perfect Asian cabin crew, I can easily name a number of airlines I would much rather fly than SQ these days. Call me old fashioned, bias or whatever you want but I like to see some human characteristic's when being served. This is where under appreciated airlines such as Korean Air, Malaysian, Jet Airways and even KLM come into play for me.

Thanks again for a great report, hopefully one day I will get the chance to fly Singapore Airlines again and write a trip report (although not quite as fantastic as yours) about my latest experience with them.

Looking forward to the next set of reports from your latest adventure across the Atlantic.

Topic: RE: The Singapore Airlines Cliché
Username: Ojas
Posted 2009-07-28 19:06:15 and read 32767 times.



Quoting SR 103 (Reply 36):
Wait, are you seriously comparing SQ to one of those "trashy" Middle Eastern carriers? There is no comparison, SQ are in a league of their own!

Agreed. In my 12 sectors with EY I have had the worst EY crew ever, unimpressive A332, and a horrible airport ( which is not an issue anymore today).

I'm one of those who swear on SQ! but have flown 4 sectors only.

Topic: RE: The Singapore Airlines Cliché
Username: Ryanair!!!
Posted 2009-07-28 19:14:39 and read 32767 times.



Quoting Nicholaschee (Reply 35):
Joined SQ straight from JC 9 years ago, has been there ever since. Got her chilli padi kebaya on her birthday!

FSS to CSS in 9 years! Not bad ...

Quoting SR 103 (Reply 36):
To be fair, your explanation is just an excuse. If this were you writing a report on another airline, I don't think you would be explaining her behavior but rather condemning her for it.

To be fair, I do not have the benefit of an "insider's view" on other airlines like I do on SQ (ex frequent flyer, ex employee). I am sure other insiders (or ex-insiders) would come to any airline's defence for justification purposes. I bet my 3 fat cats you would do the same if someone passed a comment you feel needs addressing with regards to the airline you work for now. For example, even for my last EK report, not only the insiders came out of the shell but they even agreed on why things were such a state and offered alternative hypothesis. Well maybe not THEY persay, but one respected crew member and a few frequent flyers. So it is not necessarily bad.

Topic: RE: The Singapore Airlines Cliché
Username: SR 103
Posted 2009-07-28 19:55:22 and read 32767 times.



Quoting Ojas (Reply 37):
Agreed. In my 12 sectors with EY I have had the worst EY crew ever, unimpressive A332, and a horrible airport ( which is not an issue anymore today).

Ojas, I was actually being sarcastic. My experience with EY to JFK from BOM was excellent. I know you are not a fan of theirs, but I find them to be one of the best Middle Eastern carriers, right up there with QR and light years ahead of EK.

Quoting Ojas (Reply 37):

I'm one of those who swear on SQ! but have flown 4 sectors only.

I have flown SQ quite a bit more, in fact I have flown them across both Oceans multiple times. I can't swear by them I am afraid. Hows ERAU these days by the way?

Quoting Ryanair!!! (Reply 38):
I bet my 3 fat cats you would do the same if someone passed a comment you feel needs addressing with regards to the airline you work for now.

Your probably right to an extent, but I can freely take criticism of the airline I work for. Feel free to look through all the topics regarding the airline I work for on board and see if I comment in any of them?  Wink Difference is how well you take the criticism, some people refuse to believe that there is a different point of view from their own.

Topic: RE: The Singapore Airlines Cliché
Username: Globetraveller
Posted 2009-07-28 19:55:43 and read 32767 times.

Hi there Roni!

Another excellent trip report, which I completely agree with. I share many of your thoughts and opinions about Singapore Airlines, which is why I have often flown with other carriers recently - especially in the premium cabins.

I was just on an EK First flight to Houston and the crew blew me away as they were so down to earth and open... This is what makes for great service in the premium cabins. I think Airpearl hit the nail on the head:

Quoting Airpearl (Reply 26):
To be fair to SQ, this type of service consistency comes up absolutely aces in Y class, but it doesn't fare as well in the premium classes where personality rather than merely perfect looks become more important. There are always exceptions, of course, but on SQ premium classes I usually board expecting , and getting, "more of the same". I am no apologist for SQ, as you know, but really think you should try their Y class next time, if there is a next time...



Quoting Ronerone (Thread starter):
Perhaps the logo on your champagne tumbler may not be facing you, but that is the absolute worst it can get to!

Hehehe... Let's not go into this again!

Quoting Ronerone (Thread starter):
Oh How I Wish I was On This Longest Flight In The World!

One day my friend... One day...! Tell me if and when you go... I have quite a few SQ Miles to burn...  Smile

Quoting Ronerone (Thread starter):
The chicken came with pasta in tomato sauce with black olives, which tasted great.

This is not very nice presentation. Reminds me a little of an Economy Class meal.

Once again, an excellent trip report Roni. Great pictures! Thanks for all your efforts.

Globetraveller

Topic: RE: The Singapore Airlines Cliché
Username: A1ring23
Posted 2009-07-28 19:56:20 and read 32767 times.

Hi Roni,

Thanks for writing this, a great follow up to your QF A380 TR!

Quoting Ronerone (Thread starter):
Noticing my excessive picture taking, a Singaporean male who was seated next to me started a conversation with me and asked if I was a photographer. He seemed intrigued when I informed him of my enthusiasm for aviation and the likes, which was a nice change for once.

It's always good when the pax sitting next to you is nice and is appreciative of your hobbies, unlike some whom I have met.

Quoting Ronerone (Thread starter):
Service was quick, efficient, and spot on, yet impersonal and extremely robotic. You can almost predict the exact movement and approach the crew did for each and every passenger, like as if a standard operating procedure was in place for such a thing. Nevertheless it was fascinating in many ways.

Personally I wouldn't say robotic, but again, this is open to interpretation.

Quoting Ronerone (Thread starter):
Their cabin crew, while having some of the best looking females I have ever seen, and with capabilities to be super-ultra-efficient and at your service at any time, they come no where near as the less perfect, yet ever so charming senior crew at Cathay Pacific, or the down-to-earth warmth of their counterparts at Malaysia Airlines.

Again, I would have to disagree here, but I can see where you are coming from. To some, the seemingly lack of personality could be interpreted as efficiency and making sure every pax gets equal service that is up to scratch as to what is expected with their operating standards.

On one of my few experiences with SQ, the FAs openly started talking to me in Mandarin after they noticed that I was talking to my parents in this language. But again, that's just me. And yes MH FAs are also warm and friendly.

Nonetheless, fantastic report and great pics!!

Regards,
Pete

Topic: RE: The Singapore Airlines Cliché
Username: Ojas
Posted 2009-07-28 20:08:10 and read 32767 times.



Quoting SR 103 (Reply 39):
Ojas, I was actually being sarcastic. My experience with EY to JFK from BOM was excellent. I know you are not a fan of theirs, but I find them to be one of the best Middle Eastern carriers, right up there with QR and light years ahead of EK.

My bad, I'm so sorry .. could not catch the sarcasm.

Quoting SR 103 (Reply 39):
I have flown SQ quite a bit more, in fact I have flown them across both Oceans multiple times. I can't swear by them I am afraid.

Thats great! you are the privileged one to fly on sectors where you had choice of your airlines and services. I mean our breed ( Indians born and raised in the Gulf) have suffered a lot at the mercy of Air India/Gulf Air ( Imagine flying a ratty old AI A310 and you freakin don't have any other choice!!!!). I mean we are the most complacent of the bunch.

Quoting SR 103 (Reply 39):
Hows ERAU these days by the way?

Excellent, Doing my summer internship.

Topic: RE: The Singapore Airlines Cliché
Username: Ryanair!!!
Posted 2009-07-29 03:34:36 and read 32767 times.



Quoting SR 103 (Reply 39):
Feel free to look through all the topics regarding the airline I work for on board and see if I comment in any of them?

That's because you are used to all the criticisms.... Hehehehe...  duck 

Topic: RE: The Singapore Airlines Cliché
Username: MilesDependent
Posted 2009-07-29 04:59:03 and read 32767 times.

Great trip report.

Quoting Ronerone (Thread starter):
Everyone seems to endlessly rave about how perfect the Singapore Airlines experience is, and in reality they are in every way. You have to try really hard to find any justified flaw in their overall service, airport-to-airport; and admittedly, I did not find anything wrong. However, it seems to me that for the sake of perfection, you may have to forego a certain aspect of personality, revealing nothing but a programmed viewing that you can almost rewind, forward, play, or even stop. For this very reason, I found no ‘wow’ factor within SQ, when in fact, I actually thought they were just average.

I agree with you - kind of. I have done so many J class flights on SQ - it is such a routine. The crew are polite, know how to engage in small talk etc. All kind of boring really.

BUUUUUUUT

The stand-outs of the crew are often the older gentlemen. They are often so service oriented, friendly and chatty. I look back on my scores of SQ flights, and the only crew I really remember are the older blokes. These guys have the confidence to break free from the routine. On a flight a few weeks ago I had a chat with the male leading F/A about this very issue. He even agreed that some of the younger ones are on auto-pilot...

Topic: RE: The Singapore Airlines Cliché
Username: Directorguy
Posted 2009-07-29 11:02:39 and read 32767 times.



Quoting Ronerone (Thread starter):
He turned out to be traveling back ‘home’ to Abu Dhabi where he and his family live. I was quite surprised to discover a Singaporean actually living in Abu Dhabi and not even one of the mere 1000 that live in Dubai. Even more surprising, he seemed to love it too!

Interesting-I was talking to someone the other day about the noticeable lack of Malays and Singaporeans in Dubai. As an aviation enthusiast, I thought of it in terms of aviation-as usual. There are multiple nonstops each day between the UAE and Singapore, which means that there should have been a higher population. I guess it's all connecting traffic through the respective hubs, and possibly strong business links which allow up to six (?) daily flights between Dubai and Singapore.

Roni!
Your TRs are beautiful. The words are beautiful, the pictures, the description. It's perfect. Your photos are so crisp and clear it puts everyone else's to shame. I can only extol your praises in so many words  Smile

Your experience confirmed my suspicions-that SQ is a robotic experience that lacks the charm and personal touch found on other competitors. We've been told that, but perhaps you make this very plain and clear in our TR.

Thanks for sharing!

Topic: RE: The Singapore Airlines Cliché
Username: Ronerone
Posted 2009-07-29 11:47:41 and read 32767 times.

Dear All,

Wow! So many responses! I should fly SQ more often!  Smile

Quoting DL752 (Reply 23):
It must be hard trying to put as much as you can into everything and making each step perfect for the passengers and I applaud SQ for that! The flight looked like a vacation itself! Glad you had a fantastic experience.
DL752

Hi DL752,

The flight was definitely faultless.  Smile

Quoting SQ772 (Reply 24):
Thanks for the report. Based on how you wrote this report, it appears that you had a very bad SQ flight.

SQ772!

Was waiting for your reponse  Smile haha

Quoting SQ772 (Reply 24):
Somehow, I've never been 'wow-ed' on the many J class flights that I had with them...yes, even when I was an SQ employee. As Ryanair!!! mentioned above, the crew serving in J are neither here or there... not senior enough to be in F, but senior enough to be taken out of Y. The transition from Y to J is a huge one, with completely different service procedures and such. J class crew always seem overwhelmed.



Quoting SQ772 (Reply 24):
We all acknowledge that SQ's J product is their weakest link. They're well ahead of everyone else in Y, and their F product is great and consistently staffed by one of the best senior crew in the industry. Their J product (I'm referring the hard and soft ware) just seems so much behind other top carriers.

But i had no idea!

I know they aced their YCL product, but everyone also raves about their JCL too. no?

Quoting SQ772 (Reply 24):
It's interesting that you mention that you can spot a Malaysian accent from miles away cause having worked with Malaysians for years, I can never tell their accent apart from the Singaporean one.

The least i can do, i segregate the accents of the Malaysian/Singaporean from the rest of the world  Smile

Quoting SQ772 (Reply 24):
Now now, Ryanair!!!, why didn't you tell the poor boy that?

How dare he not?  Smile

Quoting Mk777 (Reply 25):
Are the 2 A332 photos of 9W on a remote ramp that you took when climbing up??? they sure look like it.

Heya Mk777! Hope all is well!

Actually, that was one 9W A332, and the other was an SQ A345.

Quoting Airpearl (Reply 26):
But this is different: Roni on SQ? Wow, I had to start reading from the conclusion up, right?

Hey Airpearl!

Haha. I know! .. Maybe i should now fly GF?  Wink

Quoting Airpearl (Reply 26):
To be fair to SQ, this type of service consistency comes up absolutely aces in Y class

Damn! Really shouldnt have upgraded!

Quoting Airpearl (Reply 26):
As for the warmth of MH, aah let's not go down that windy lane... hahaha

I love winding you up when bringing topics like this (or similar to) up  Wink

Quoting Akhmad (Reply 28):
What a great TR with SQ! Beautiful pics! May I ask you what camera you were using?

Hey Suryo!

Thanks! .. I was using my canon 400D.

Quoting Akhmad (Reply 28):
You did a great move by asking whether there was an upgrade possibility. I think I should follow your example.

Apparently, i should have stayed in Y.

Quoting Akhmad (Reply 28):
If you do not have any attires with you, no worries, you can borrow them at a moderate price.

That's just amazing! Typical Singapore, and i absolutely love it!

Quoting PlaneHunter (Reply 29):
what a pleasure to see a new Ronerone-report, well-written as usual and accompanied by great pictures.

Thanks PH! Hope all is well  Smile

Quoting Basefly (Reply 30):
Brilliant TR....

That's the most empty i have ever seen Changi!?

Hi Basefly!

Actually both Termnals 2 and 3 were so easy to 'use' that time of day. Almost no one around!

Quoting BA319-131 (Reply 31):
Another stunning TR, something we have come to expect and a standard you have set for us all to try and attain.

Thanks Mark!

Quoting BA319-131 (Reply 31):
how do the fares on SQ compare to the others?

Actually the fares from AUH and DXB are quite comparable to EY and EK. They have no other choice, even though the likes of EY are capable of dropping their prices to rediculous levels.

Quoting OA260 (Reply 32):
Me ! I dont know what all the fuss is about Italian food. Give me Chinese or Indian anyday.

Hey Phil!  Smile

Wow, you're one of a kind then heheheh .. Although i must agree, give me Asian food anytime!

Quoting Pellegrine (Reply 33):
Ronerone,

I enjoy your trip reports very much.

What a joy to read and dream vicariously for a sec.

Thanks a lot Pellegrine!

Quoting Ryanair!!! (Reply 34):
In that case you have yet to encounter the CSS in her fiery, chilli-red kebaya... We call her the DRAGON LADY!

Her kebaya was available for sale all over Singapore  Smile

Quoting Ryanair!!! (Reply 34):
Finally we have the very rare, almost unseen, some say "untouchable"...

Why is she rare?

Quoting SR 103 (Reply 36):
Absolute masterpiece Roni! I am speechless, you continue to outdo yourself with each report.

Ahh .. and this is the second reply i was waiting for  Smile

Thanks Anosh! .. Always good to know, coming from you!

Quoting SR 103 (Reply 36):
Wait, are you seriously comparing SQ to one of those "trashy" Middle Eastern carriers? There is no comparison, SQ are in a league of their own!

Even Royal Brunei has a trolley-free dine on demand service  Wink

Quoting SR 103 (Reply 36):
That is really a shame! I remember flying Amsterdam-JFK on SQ back in 1994

See? Even when you're not flying KLM or any of its affiliations, you somehow have to end up in AMS  Smile .. Never fails!  Smile

Quoting SR 103 (Reply 36):
Ummm... even most US airlines have the decency to remove the plastic in Business Class before serving passengers. You happen to remember what dessert was by chance?

Hmm I can't remember. But i know that it was one choice only.

Quoting SR 103 (Reply 36):
I thought I was the only one in the world that felt that way! Good to know there are at least two of us around here.

We tend to agree on a lot of things.

Quoting SR 103 (Reply 36):
Thanks again for a great report, hopefully one day I will get the chance to fly Singapore Airlines again and write a trip report (although not quite as fantastic as yours) about my latest experience with them.

Now, i'd love to see and read all about your experience on an SQ journey  Smile

Quoting Ojas (Reply 37):
Agreed. In my 12 sectors with EY I have had the worst EY crew ever, unimpressive A332, and a horrible airport ( which is not an issue anymore today).

Come on, they have completely changed! Those tired A332's are no longer with EY, and the airline has established itself now; at least more than before.

Quoting Ryanair!!! (Reply 38):
I bet my 3 fat cats

Hey!!! How are they doing? .. I miss them!

Quoting Globetraveller (Reply 40):
I was just on an EK First flight to Houston and the crew blew me away as they were so down to earth and open... This is what makes for great service in the premium cabins.

Hey Globetraveller! Hope that all is well!

As much as i'm not EK''s biggest fan, i am still intrigued by their IAH (and GRU) flight. I hope that we get to see a TR on that?

Quoting Globetraveller (Reply 40):
One day my friend... One day...! Tell me if and when you go... I have quite a few SQ Miles to burn...

Seriously? .. I'll do it! ..  Smile

Quoting Globetraveller (Reply 40):
This is not very nice presentation. Reminds me a little of an Economy Class meal.

Have to admit though, it was very tasty!

Quoting A1ring23 (Reply 41):
Thanks for writing this, a great follow up to your QF A380 TR!

Thanks A1ring23!

Quoting A1ring23 (Reply 41):
It's always good when the pax sitting next to you is nice and is appreciative of your hobbies, unlike some whom I have met.

Completely agree! .. on my QF flight a passenger actually thought i was following him around deliberately trying to take pictures of him! He just happened to annoyingly appear in every pic that i had to delete  Smile

Quoting MilesDependent (Reply 44):
The stand-outs of the crew are often the older gentlemen. They are often so service oriented, friendly and chatty. I look back on my scores of SQ flights, and the only crew I really remember are the older blokes. These guys have the confidence to break free from the routine. On a flight a few weeks ago I had a chat with the male leading F/A about this very issue. He even agreed that some of the younger ones are on auto-pilot...

Hi MilesDependent!

The 'purser' (i still cannot seem to grasp SQ's crew-ranking methodology) on my flight was a male, and i did not see him throughout the flight, he was mostly in the galley writing something.

Thanks for all your comments!

Regards,
Roni

Topic: RE: The Singapore Airlines Cliché
Username: Ronerone
Posted 2009-07-29 11:51:35 and read 32767 times.



Quoting Directorguy (Reply 45):
Roni!
Your TRs are beautiful. The words are beautiful, the pictures, the description. It's perfect. Your photos are so crisp and clear it puts everyone else's to shame. I can only extol your praises in so many words

Wow Directorguy!

Thanks a lot for your kind words!

More TR's to come soon for sure  Smile

Regards,
Roni

Topic: RE: The Singapore Airlines Cliché
Username: BMIFlyer
Posted 2009-07-29 14:43:24 and read 32767 times.

Wow! Im speechless  eek 


Lee

Topic: RE: The Singapore Airlines Cliché
Username: Blrsea
Posted 2009-07-29 16:55:05 and read 32767 times.

Great report Ronerone, and beautiful pictures too!

Quoting SQ772 (Reply 24):
k. They're well ahead of everyone else in Y,

Totally agree. I have flown SQ a few times and it is by far the best airline according to me, with consistent service every time. While Ronerone might feel that they are robotic, for me, doing their job with precision and treating customers well is what matters. So far, I have never been disappointed with SQ. However, the long flight times from SEA to BLR by SQ has driven me to AF and BA. But SQ will always remain my favourite airline  Smile

Topic: RE: The Singapore Airlines Cliché
Username: Ryanair!!!
Posted 2009-07-29 17:48:00 and read 32767 times.



Quoting Ronerone (Reply 46):
Quoting Ryanair!!! (Reply 34):
Finally we have the very rare, almost unseen, some say "untouchable"...

Why is she rare?

She is rare because there aren't a lot of them around. In all my flights with SQ, I have only encountered.... none of them. In my lifetime, I have only seen them walking about the airport 6, maybe 7 times.

Quoting Ronerone (Reply 47):
Quoting Ryanair!!! (Reply 38):
I bet my 3 fat cats

Hey!!! How are they doing? .. I miss them!

Funny you should ask... Just a few nights ago while I was lounging in front of the TV watching a re-run of X-Files, Orh Orh, Toby and Mochi gathered around me on the daybed with this look in their eyes... Then Orh Orh nonchalantly asked "How's that Jordanian biatch?" as the other two began to groom each other.

I didn't know who he was referring to so I shooed them all away.

Topic: RE: The Singapore Airlines Cliché
Username: Ronerone
Posted 2009-07-30 09:29:23 and read 32767 times.



Quoting BMIFlyer (Reply 48):
Wow! Im speechless



Quoting Blrsea (Reply 49):
Great report Ronerone, and beautiful pictures too!

Thanks BMIFlyer & Blrsea! Glad you enjoyed!

Quoting Ryanair!!! (Reply 50):
She is rare because there aren't a lot of them around. In all my flights with SQ, I have only encountered.... none of them. In my lifetime, I have only seen them walking about the airport 6, maybe 7 times.

I definitely remember seeing a female wearing a deep purple kebaya for sure. Not sure if it was in DXB, and she was on her way to IST.

So why is she rare? What does she do? (still learning and trying to understand the SQ crewing concept)  Smile

Topic: RE: The Singapore Airlines Cliché
Username: Nicholaschee
Posted 2009-07-30 17:21:30 and read 32767 times.



Quoting Ronerone (Reply 51):

I definitely remember seeing a female wearing a deep purple kebaya for sure. Not sure if it was in DXB, and she was on her way to IST.

So why is she rare? What does she do? (still learning and trying to understand the SQ crewing concept)

There's even a rarer species on SQ. The Inflight Auditor (used to be Check Trainer).  Smile

After countless flights on SQ, I finally saw one on one of my flights last year.

Blue = FSS (Flight Stewardess) / FS (Flight Steward)
Green = LSS (Leading Stewardess) / LS (Leading Steward)
Red = CSS (Chief Stewardess) / CS (Chief Steward)
Purple = IFS (Inflight Supervisor)
Black Suit + Yellow Tie/Scarf = Inflight Auditor

Topic: RE: The Singapore Airlines Cliché
Username: Karan69
Posted 2009-07-31 04:26:37 and read 32767 times.

Roni mate a real masterpiece,

What a pleasant surprise it was that you did SQ, altough i do wished you had been on one of their refurbished products, i honestly thought you would be doing EY 77W from SIN-AUH,

I agree with your opinion on the hypnotic powers of their crew have u even noticed their skin its so soft,

Believe me id rather anyday have a Singapore Airlines Cliche rather than an Air India Cliche which i recently had and posted a TR on.


Quoting Ronerone (Reply 22):
I think my next SQ flight (whenever that would be) would be on the A345 to EWR

Ill take you up on that offer have been saving up for that flight myself ,

Thanks for a great read

Karan

Topic: RE: The Singapore Airlines Cliché
Username: PerthGloryFan
Posted 2009-07-31 05:58:37 and read 32767 times.

I've been away from these boards for some time so I've mised your earlier reports. However, it's good to see that at last someone can almost match the great SingaporeAir, although while his SQ trip reports described thoroughly the operation of the features of the toilets he didn't actually post photos of them!

But you're absolutely correct, SQ is now a cliche. But still a great one, and one many other airlines would love to be.

You're take on T2 at Changi is spot on - not as glamorous as T3, but I feel that it is homely and comfortable. One day I'll have to total up the hours I've sprent treading that carpet  Smile Of course poor old T1 is the pits.

And I have to ask, what focal length was the lens you used for those great interior pix? Very impressed with the sharpness - are they as taken or have they been tweaked?

PGF
(Now off to read your other reports)

Topic: RE: The Singapore Airlines Cliché
Username: SR 103
Posted 2009-08-01 13:50:13 and read 32767 times.



Quoting Ryanair!!! (Reply 43):
That's because you are used to all the criticisms.... Hehehehe...

You know, maybe you and some of the fellow SQ fanatics could learn a thing or two about humility from the likes of me!  duck 

Quoting Ronerone (Reply 46):
See? Even when you're not flying KLM or any of its affiliations, you somehow have to end up in AMS Smile .. Never fails! Smile

Yes, Amsterdam and I have a very long history. I love Schiphol and the blue airline that calls it home.

Quoting Ronerone (Reply 46):
We tend to agree on a lot of things.

That we do, is that a good or bad thing though?  tongue 

Topic: RE: The Singapore Airlines Cliché
Username: CityofAthens
Posted 2009-08-01 15:46:14 and read 32767 times.

Thanks for the time and effort in producing this report - it was a pleasure to read, for me as it was for others. I can't say anything in the report surprised me; it all seems to fit with my own experience of SQ and SIN

Quoting Ryanair!!! (Reply 14):
Sheesh, there is even a page where they instruct the girls how to pick up a freaking pen from the floor! Illustrated with pictures on how to position their body... Step one... Step two... Step three...

Oh my goodness me; how funny. I've heard "stories" about certain airlines dictating how one should sit down or walk, and I've also heard some crew feel the obligation to move galley equipment around from time to time to make it look as if they are "doing" something (regardless of whether anything in the galley needs to be moved), but now this - how to pick up a pen (in a dignified way I'm sure). Sheesh 

Quoting SQ772 (Reply 24):
Service is so structured that it is never up to the crew on that particular to decide if he/she wants to do a water run, or whether he/she feels up to it clean the lavatories...

I think that's a good thing, in my experience.

Once again Roni, many thanks ... missing my "Lilly" flight attendants very much! I occasionally see them in EWR after that ultra-long flight , and amazingly, they still smell of roses.

p.s. have you seen Pam Anne's Lilly impersonation on Youtube? - v.funny! She also has a new one "Gloria" from Qantas ... just do a search over there.

[Edited 2009-08-01 16:09:45]

Topic: RE: The Singapore Airlines Cliché
Username: Ryanair!!!
Posted 2009-08-02 03:14:07 and read 32767 times.



Quoting Ronerone (Reply 51):
Quoting Ryanair!!! (Reply 50):
She is rare because there aren't a lot of them around. In all my flights with SQ, I have only encountered.... none of them. In my lifetime, I have only seen them walking about the airport 6, maybe 7 times.

I definitely remember seeing a female wearing a deep purple kebaya for sure. Not sure if it was in DXB, and she was on her way to IST.

So why is she rare? What does she do?

I quote myself again... she is rare because "there aren't a lot of them around". Go back into the air conditioned room, the desert sun has obviously impaired your attention span. Hahahaha... I believed you chanced upon the brinjal purple ice queen in DXB as they do have a continuing flight from there to IST.

Quoting SR 103 (Reply 55):
You know, maybe you and some of the fellow SQ fanatics could learn a thing or two about humility from the likes of me!

I would be humbled too if I worked for your airline.  duck  duck  duck 

Quoting Nicholaschee (Reply 52):
There's even a rarer species on SQ. The Inflight Auditor (used to be Check Trainer).

... previously Cabin Crew Executive. How many God-damned times have they changed the designation title?

Quoting CityofAthens (Reply 56):
but now this - how to pick up a pen (in a dignified way I'm sure). Sheesh

Darling... there are a lot more rules! A few off the cuff would be...

- not to be seen drinking by passengers
- not to be seen running along the aisle
- hairstyle MUST be of one which is sanctioned by company SOP
- idle galley chit chat kept to a minimum

and those NOT in the rule book...

- not allowed to have your crew meal unless the seniors have eaten
- not allowed to walk ahead of your seniors when heading to/from aircraft
- address seniors with "good morning / afternoon / evening senior..."
- I shall end with the ever-famous "Certainly, Sir / Mdm...". You see, the crew are not allowed to say "yes", "yeah", "OK", "Sure", "will do"... etc. It has to be a damn formal "Certainly". So a running joke among the crew was as the passengers were de-boarding, one of the male pax fell down and a cabin crew rushed to his side as he sprawled on the ground and muttered "Are you CERTAINLY, Sir?"...

Topic: RE: The Singapore Airlines Cliché
Username: Sankaps
Posted 2009-08-12 04:53:16 and read 32767 times.



Quoting Milesaddict (Reply 2):
Stunning report as usual !!!

Is there someone out there to help me how to figure out why SQ is not offering the latest seat to middle east DXB or AUH ?

A gift for EK and EY.

Tks again.

Thomas

It's simple: EK offers one of their worst products on the SIN routes, so SQ does not have to worry. Was the same with the India routes, until Jet upped their game. I think this is a perfectly reasonable business decision by SQ, as their "inferior" product is still miles ahead of most competiton (including EK).

Quoting Avek00 (Reply 6):
Because SQ, like EK, is the queen of gimmicks -- it offers the mind-blowing product on a few birds and goes subpar on the rest.

Again, they have different products for different markets. I would not call their regional / short haul business product sub-par by any stretch. Have you been on BA's regional product? Economy class seats sold as business on 4-hour long routes such as LHR-Moscow!

Quoting SQ772 (Reply 24):
We all acknowledge that SQ's J product is their weakest link. They're well ahead of everyone else in Y, and their F product is great and consistently staffed by one of the best senior crew in the industry. Their J product (I'm referring the hard and soft ware) just seems so much behind other top carriers.

Again, which other carriers, and which markets? Their regional J product is certainly superior to the regional J products on TG, CX, EK, etc. And they are upgrading it further as we speak. Their long-haul J product is simply one of the best out there. Being a top elite level flyer on all three major global alliances, I can say this with utmost confidence.

Quoting BA319-131 (Reply 31):
Whilst SQ is a real blue chip airline with great service & FA's, the hardware in terms of seat is really lacking compared to the competition, EY & EK, how do the fares on SQ compare to the others?

Again, have you flown EK's regional J product? The seat is one of the worst out there, no PTVs or AVOD. Not sure how you can suggest SQ's regional hard product is superior to EK's.

Topic: RE: The Singapore Airlines Cliché
Username: Ronerone
Posted 2009-08-12 10:14:08 and read 32767 times.



Quoting Sankaps (Reply 58):
It's simple: EK offers one of their worst products on the SIN routes, so SQ does not have to worry. Was the same with the India routes, until Jet upped their game. I think this is a perfectly reasonable business decision by SQ, as their "inferior" product is still miles ahead of most competiton (including EK).

Etihad's product to SIN is far superior to what SQ offers on the same route.

Quoting Sankaps (Reply 58):
Again, have you flown EK's regional J product? The seat is one of the worst out there, no PTVs or AVOD

Emirates has PTV's in every single seat, on every single aircraft.

However, yes, their non-ULH config product offering is mediocre.

Regards,
Roni

Topic: RE: The Singapore Airlines Cliché
Username: Sankaps
Posted 2009-08-12 12:01:41 and read 32756 times.



Quoting Ronerone (Reply 59):
Emirates has PTV's in every single seat, on every single aircraft.

However, yes, their non-ULH config product offering is mediocre.

Hmmm... I guess I was so underwhelmed by the seat and IFE (in business class) on their regionally-configured 777-300 that I blurred out the fact they had PTV.  blush 

You're right, I now recall they had it (on which I think I watched the camera shots), but they had no AVOD.

But regardless, not a patch on SQ.

Have not flown Etihad; do not think they are viewed as a serious competitor to SQ or EK yet.


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